Graff Chevrolet
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Customer Reviews of Graff Chevrolet
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Review
by Mike Horton on 04/12/2025
I’ve purchased several vehicles from Graff Durand. I always work with Brad Benn. He always finds the vehicle style I’m looking for.
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83 reviews
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by Merryw on 03/24/2015I am very pleased with my experiences at Graff's in Durand as usual. The workers are always pleasant and never hear a bad word from any of them. They certainly represent Graff's in a positive way. They are there to help the customer!… This time I was there for the body shop due to an accident. I can say from the minute I walked in the door for an estimate....until I picked up my Equinox .. it was great. Howard Higham took over my claim. He dealt with the insurance company and explaining everything to me as things went along. I'm so happy with the job all of the men in the body shop did on my car with the red tri coat paint. It's perfect! No two tone car ! A special thanks to all of body shop crew. Merry W.Great Service
by Bill_43 on 03/12/2015updated 03/20/2015I was greeted warmly, service was performed at precisely the scheduled time and the results of that service were fully explained. I couldn't be more pleased. Mike Shields did a great job representing Graff and GMVery happy costumer
by Chad1973 on 03/05/2015updated 03/15/2015Staff was excellent not pushy or overly aggressive I really like being able to deal local I work and live in the Durand area but couldn't ever buy from graff due to poor trade offers this time was different I feel my trade offer was very… fair. I hope to continue to deal with Greg for my future purchases.Excellent body work
by Swartz_Creek on 02/28/2015I had an unfortunate encounter with a deer. The car didn't look bad with only a couple of small dents on the driver side door and passenger door and it drove fine. But there was a small piece hanging off of the wheel well/bumper that fell… off in my hand when I was checking the after damage. Things hanging/falling off of cars make me nervous so I decided it needed to be checked out. They did an immediate assessment of the car when I stopped in and within a few days the car was in getting fixed. It looks great and I'm very pleased with it. They worked well with my insurance company, too, which was a major plus for me.I love my new Equinox!!!
by babybearvt on 02/06/2015updated 02/15/2015I am very happy with the customer service I received. I needed a payment that I could afford and a vehicle that I was comfortable driving, which didn't leave me with a lot of choices, since I don't like cars. I love my new Equinox!!A great experience with Durand Graff
by TWDBAKER on 01/31/2015updated 02/05/2015We purchased three new cars in two years from Greg Finatari. We think he is very trustworthy and treats his customers well. It is a pleasure to do business with him and we could not go anywhere else.Great Malibu Leasing Experience at Graff Chevrolet-Durand!
by M_Seibert_01 on 01/27/2015updated 02/05/2015From the moment I stepped into the dealership, everything went smoothly. Greg, my salesman, was knowledgeable and courteous and really listened to me as a customer. The same was true with everyone I encountered at the dealership. Best… leasing experience ever! I've already told several friends about Greg and Graff Chevrolet-Durand.lease
by grlorts on 01/30/2015updated 02/05/2015Eric K. our salesman, did a very nice job for us. Very helpful and worked hard to get us a good deal. We are very happy. Thanks EricMy buying experiance.
by BarbaraDeCaire on 01/27/2015updated 02/05/2015Went in to buy a New Chevy Trax .... Was welcomed and Friendly Salesman, Eric. Made Me feel at ease, not pressured at all. Thank You, Barb DeCairenone
by MaryOconnell on 02/05/2015I thought I had a free oil change but they said I didn't. I thought the price of your oil change was high at 35.00$.I thought your tire rotation was high at 41.00$.They did a good job and were polite.Very good service
by Anjelica91 on 01/20/2015updated 02/01/2015I'm very thankful that I went in and left with a brand new car, I couldn't be any happier and satisfied with the service I recieved.Graff Chevrolet, Durand, MI
by ffell on 01/17/2015Wonderful service! My car was picked up, serviced, and returned in just a little over 2 hours. I was disappointed that the car wasn't washed before it was returned. Most other dealers perform this service.My 2015 Silvarado
by Pickle370 on 01/09/2015updated 01/17/2015Jeff Sims, Jeff Branson & Sales Manager Jeff were of great help. They were very professional and knowledgeable. Any questions that I had were answered very well. I thought the bucket tour was a nice touch to meet every department in the… dealership. I would definitely refer friends & family to go see Jeff Sims at Hank Graff.Bearings Warranty Work
by Den49 on 01/10/2015We discovered we needed bearings replaced so we called for an appointment which was covered under our warranty. They did the job within 1 1/2 hrs.Very Positive Experience
by Kenkelly1992 on 01/09/2015Chris was an awesome salesman. He was very honest, knowledgeable, and helpful. He was also very patient - we kept him long after the dealership closed on more than one occasion. I would definitely recommend him and your dealership to… others looking to buy a used or new car. Thank you so much for all of your help.OK
by Dolliie on 12/19/2014updated 01/02/2015Came in with a minor problem -corrected it with a new fuel injector. When ready to leave, car would not start. Kept it overnight and put a new starter in. OK nowService Deptment
by dmventure on 12/19/2014updated 01/02/2015I came in without a appointment on dec 2 within two hours I was back on the road.my service advisor Michael Shields was just great.I love this dealer ship everybody is so nice.thanks so much Hope you all have a merry Christmas and happy… newGreat service & attention to detail
by William_ on 11/19/2014updated 12/08/2014We have always been pleased with the time to detail that everyone at the dealership takes to assure that you are completely satisfied!mice in my car
by ChristineEkle on 11/13/2014updated 11/23/2014They did a inside filter? thru the glove box. When changing it out they found I had mouse problems. thank you for finding that for me. It costs too much to replace the insulation. So for now I'll put dryer sheets in there and mouse… traps/poison in my garage.Service
by Deannarae87 on 10/28/2014updated 11/07/2014I called at 5:30 because my coolant was very low and I had a leak. Mike took such good care of me, got me right in at 6:00, into a loaner for the evening and my 2011 Cruze was fixed mid morning of the next day. A driver delivered my vehicle… to my work and picked up the loaner. I couldn't of been happier with my service experience and I know the importance as I work at a different dealership. Well done Hank Graff!!service 100814
by lillymay on 10/11/2014updated 10/26/2014Mike in the service dept. Called and kept me up to date with the repair status and also let me know about some service issues.
About our dealership
We agree, Brad Benn is awesome! We are so glad to have him as a part of our team. Thank you for the awesome review. We look forward to serving you again in the future.
by Graff Chevrolet Durand on 04/15/2025