Graff Chevrolet
Customer Reviews of Graff Chevrolet
The best Chevrolet dealership in Michigan, hands down!
byon 02/12/2024
Everyone at this dealership is on their game and puts the customer first. They made the process so easy and painless, I couldn't have asked for more. Do yourself a favor and buy of lease from Graff Chevrolet Durand. Even if you live over 50 miles away like I do and have other closer choices, choose this dealership and they can deliver the vehicle to your home, like they did for me. Also I have to give a special shoot-out to Jason Saunders, Assist Sales Manager. He went above and beyond to assist me and my family. Look him up and give him a ring.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome people
byon 12/22/2023
Excellent dealership. Very willing to get vehicle that I wanted
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Graff's Best!
byon 09/27/2023
The wife and I couldn't be more satisfied with the help in purchasing a new Colorado from the Graff team. We found our sales representative Jason Boyce to be knowledgeable and informative. We were able to get all our questions taken care of and enjoyed the buying process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Family Oriented Salesman
byon 05/27/2023
They work very hard to satisfy their customers needs.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome!
byon 11/08/2022
Brad Benn goes above and beyond to get you what you want at a fair price.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Jason B
byon 07/01/2022
Sales and service departments are always helpful and professional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Get the best experience with the most experienced dealership
byon 03/18/2022
Graff Chevrolet is second to none. Their staff is courteous and very knowledgeable. Tee Davis particularly, took away any stress of obtaining my new vehicle. She definitely puts her customer first!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Service as ALWAYS @ Graff!
byon 03/01/2022
Tee Davis is the ultimate salesperson! So easy to work with and great to communicate with. That’s why we are return customers again & again! Get your next vehicle from Tee @ Graff Durand.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
buying truck
byon 07/31/2021
had a good experience buying my new truck salesman is excellent at his job and very knowledgeable at his job
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Super Sales Team!
byon 07/13/2021
Steve Brown in Sales at Durand came highly recommended to me by a family member. Steve was very busy with several customers when I arrived after losing my car in an accident. However, he made time to find out what I was looking for and kept me informed each step along the way. I was treated respectfully the entire time. I am grateful for his honesty and his knowledge of cars and financing! Steve gave me a great deal on a used car purchase! The purchasing agent, Josh Salander, was also very knowledgeable and respectful while patiently answering all my questions. I felt like I was in the hands of a dynamic duo. Thank you, gentlemen, for all your help!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Thank you For your service
byon 05/24/2021
They will work with you to make sure it fits in your budget the payment. they are very courteous and professional and they really do care about their customers . what I like about it is they didn’t force you into anything
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Happy Camper
byon 05/18/2021
Brad Benn was very courteous & knowledgeable about the product. He went out of his way to make my buy a pleasant experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New traverse!
byon 05/11/2021
Eric was very helpful as I choosing a new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Sales Department
byon 03/13/2021
Great quick service!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New sale
byon 09/16/2019
Eric arnott has been my salesman for several vehicles. He is the best. I would recommend him to my family and friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Sales and Finance uninformed/misleading
byon 04/01/2019
Bought a Certified pre owned 2018 Chevy Cruze with only 11k miles that had been on the road for less than a year. Bought protection package for interior and exterior to keep it nice , paid a small fortune for it. Installers gave low effort on the execution of both while messing up the exterior bad. looks worse than when it was left there, micro scratches on every inch of the car now has several new more significant clearcoat scratches, didnt follow directions, treated the car before removing dealer label, didnt remove headlight aiming dot before treatment. SKIPPED polishing step on exterior before treatment (protection product company exposed the paint color excuse as fiction/lies) Interior was done poorly, uneven application of product resulting in patchy stained look on fabric. some vinyl not touched, center area between front seats looks like something was spilt on it and was just left(maybe interior product?). And finally while removing clip weights on rims for rebalancing with sticky weights, they took a pea sized chunk out of EVERY rim exposing the bare metal and was left that way no attempt to fill/protect the rims finish. compensation for rim damage $0 ,compensation for bad execution of protection package, around half the cost refunded which is not satisfactory as Im now left with paint damage that will cost more to return the car to the condition it was before their service techs touched it. Also felt like I was being avoided by Tiffany and Collin as soon as I voiced any complaints, more concerned with maintaining profit than making it right. Nicest most expensive thing i've ever bought, I should be enjoying it more but can't due to poor service.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Graff Durand
byon 05/12/2017
Dave was very accommodating! We bought a used car for my daughter and a new car for ourselves. Very happy-excellent service!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New vehicle
byon 04/17/2017
We came in with a trade in that we knew we would owe a bit on and jason talked us thru all of our options. Other dealerships we had been to previously didn't really take the time to talk us thru everything and let us know our options.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
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byon 04/13/2017
Friendly and helpful service. They provided a good trade in value for my old vehicle and helped me find what I was looking for in a new vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service!
byon 06/15/2016
I had a great experience purchasing a cat from Jason Saunders. He was able to get me the vehicle I wanted at the right monthly payment. I LOVE my new car and would recommend this dealership to others.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service, excellent salesperson
byon 07/11/2015
My salesperson, Jason Saunders, was of the utmost professionalism and was extremely helpful in helping me pick out what suited me best. He was not forceful or demanding, but listened and as a result, I received exactly what I wanted (and needed). He made the experience painless and made me very comfortable in the whole process. I would definitely (and plan to) purchase another vehicle from Mr. Saunders. He is an asset to your company. I would highly recommend him to any person looking at purchasing (or even only having questions about) a vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
