LaFontaine Chevrolet
Customer Reviews of LaFontaine Chevrolet
Excellent Experience!
byon 01/03/2024
Joel Rosentreter and Josh went above and beyond in every way! I couldn’t have asked for better people to work with! 10/10 experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
LaFontaine Rocks!
byon 03/20/2023
Caden and Jason were wonderful salesman, I loved speaking with both of them. I'm convinced this dealership was the only one in Southeast MI who had the vehicle I wanted. Jessica in finance was an absolute delight. I'll definitely recommend LaFontaine to all my friends and family! You guys are top tier!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best Experience
byon 01/19/2023
I would highly recommend Emran (sales) and April (finance). They were both fantastic to work with. I was looking for a specific 2023 Surburdon and happen to come across this one whiel searching on the chevrolet website. I contacted the dealership via chat and Emran immediatley called me to talk about the Suburban that I inquired about. I knew I had a unique situation being 4 hrs away and needed to find a dealership that I felt like I could really trust. I never had any doubts after talking to Emran. He followed through with everything that he said he could do. Emran sent me the all the details and paperwork, I trusted Emran so much that I purchased this Suburban without even seeing it and they delivered it to me 4 hrs away. I have purchased many cars throughout the years and this was by far the easiest and smoothest experience. Thank you Emran and April for creating the best experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great dealership - Ask for Brett!
byon 01/04/2023
Had such a great experience working with Brett at LaFontaine Dexter. I found the perrrrrfect Suburban I had been looking for and Brett was able to promptly get me in for an appointment and he made the entire process enjoyable and seamless. He worked hard to find me incentives that ultimately saved me thousands. He went out of his way to make sure I was comfortable with the vehicle and all of it’s features and took so much time out of his busy day to give me a really great customer service experience. The entire dealership seemed friendly, professional and knowledgeable. From the finance department to the service department. I would highly recommend working with Brett and I will definitely be a customer for life!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Shady Trade-in Practices
byon 10/18/2021
I would never recommend LaFontaine Chevrolet after my awful and insulting trade-in experience. We live over an hour away from the dealer, so we were able to handle almost everything about the purchase of the used vehicle we would be buying via email and text. When I asked about my trade-in, the salesperson, Lakya Cook, sent me the link for the dealer's KBB instant cash offer site (the same site that is linked to from their homepage and every vehicle detail page on their site). I entered the information for our vehicle and received what seemed like a fair offer of $12,700, which was emailed to me. When we got to the dealership, we test drove the used vehicle we were buying and decided to purchase. We were handed off to the business manager, who told us that our trade was worth $8,000. While we knew there might be a couple minor things that would lower its value, this was 37% less than their instant cash offer! I told the business manager that I had the KBB instant cash offer email that showed the $12,700, and he asked me to forward to him. He then went and got the sales manager. The sales manager acted like he had never heard of the instant cash offer, and was curious where we got it. I told him one of your salespeople directed me to it and it was specific for this dealer. He then said "nobody uses KBB and even after cleaning our vehicle he would probably only be able to get $11,000 for it", which isn't even close to dealer retail. He then said he would give us $9,000 for the confusion. My wife and I contemplated it for a while and probably should have kept the vehicle and sold it to another dealer or by ourselves, but we took the $9,000 offer. After getting home, I researched the KBB instant cash offer and found the following in their FAQs: "What if the Participating Dealer I go to won't match the amount on my Instant Cash Offer? Participating Dealers are required to honor your Instant Cash Offer, provided the information and condition you provided when creating your Offer are confirmed to be accurate by the Participating Dealer. If the information is not correct, the Participating Dealer can update the information using the same online tool you used to generate the Instant Cash Offer for your car, and the update may result in a modified Offer amount. So, the more details you enter about the condition of your car, the more accurate your Offer will be." and this: "Participating Dealers pay a monthly subscription to participate in and receive leads through the Instant Cash Offer Program. Offers provided through the Instant Cash Offer Program are calculated and generated by a proprietary appraisal tool intended to generate a price reflecting a liquid cash offer to be honored by a Participating Dealer irrespective of whether you are purchasing another vehicle from that Participating Dealer. Instant Cash Offer Program guarantees to Participating Dealers that your vehicle will be worth at least the amount of the Offer. Participating Dealers are not owned or operated by, nor are they acting on behalf of, Kelley Blue Book, and, except as described herein, are not otherwise affiliated with Kelley Blue Book. If you redeem your Instant Cash Offer at a Participating Dealer, you will have the option of either using your Instant Cash Offer to trade in your vehicle or to sell your car for a check. If your Instant Cash Offer does not identify a Participating Dealer near you, please call our customer service department at 1-866-559-5268 or send us an email to request this information." Not only did the dealer not meet the requirements of participating in the KBB instant cash offer program, they never even provided me with a valuation of the trade-in vehicle which would detail how they came to their valuation. I filed a complaint with KBB and they said it would be escalated to their dealer relations team. I also tried to contact both the General Manager, Shadrick Bennet, and our salesperson Jason Nabrozny, and neither have returned my calls or emails. The whole experience was just shady. I would avoid Lafontaine Chevrolet if you can. There are plenty of other reputable dealers in the metro Detroit area that wouldn't play these games and give you a fair offer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Unreal
byon 05/01/2018
Tony duncan and his staff and the gentlemens name who I cant recall were incredible. Such a painless and easy process. I will never shop anywhere for a car again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
My best car buying experience-EVER.
byon 04/21/2018
I bought my 2018 Chevy Equinox from Lafontaine based on the fact that my husband had previously purchased 2 Chevys from Lafontaine and I was so impressed by the level of customer service and support he received. I was actually considering a few different (non-Chevy) vehicles but ultimately decided to go with Chevy based on what I have said above. We live about 10 miles from Dexter (and have a local Chevy dealer only about 5 minutes away from us) but would only consider going to LaFontaine.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Pleased customer
byon 04/21/2018
I came into the dealership looking to purchase a used vehicle but instead was able to purchase a brand new one instead. Although my options were limited, my sales person and the finance dept told me the numbers. Not pleased with the car payment itself, but I can manage it for now.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Amazing service
byon 04/16/2018
Tony Duncan, was my sales man the last 2 lease vehicles Ive had. He is honest and doesnt try to sugarcoat or lie to get a deal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Good experience
byon 04/11/2018
Good experience. Easy in and easy out. I ordered a new truck from the factory. The dealership called me when it arrived. Paperwork and new car were ready to go with minimal time in dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Happy with new purchase
byon 03/11/2018
I had Kevin Puente as a sales person, very knowledgeable. Got exactly what I was asking for in a timely matter.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 03/06/2018
Purchased a 2018 Traverse as a surprise for my wife whose lease was nearly up for a trade. Not knowing if she'd like the color, they let me take the vehicle overnight. She was super happy and surprised.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Exceptional Customer Service!
byon 10/02/2017
Joel and Aaron were extremely professional, friendly, and fair. The buying experience at LaFontaine Chevrolet was the best we have had, and we will return to them for any future purchases. Thank you for making car buying enjoyable!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Purchase a car
byon 09/26/2017
The gentleman ( Robert Halfacre) was amazing! He worked with us for the last few months to find me what I really wanted and needed. He went out if his way to help with my work schedule and figuring out a time to do all necessary paperworks. He even had the cat deliverd to me!!! I am very grateful to him for all he did to help me and for his guidance. He knows how to take care of his customers and how to make everything bring simple . I will always recommend him and the lafontaine dealership in Dexter to anyone I know. Thank you so much!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Experience
byon 09/05/2017
Becky and De'anna did an awesome job. I dealt more with Becky towards the end and she went above and beyond. Even communicated with me after normal business hours b/c I had additional questions. I work in the customer service industry and these are the kinds of employees that we'd like to have more of and that go on to do great things...
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2018 Traverse
byon 08/13/2017
I knew what I was looking for and had certain things I wanted done (existing lease and some minor exterior damage). Between Joel and Bryan the dealership quickly addressed my issues and got me in the car that I wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome Malibu Hybrid
byon 03/27/2017
Excellent communication and customer service! Our experience in leasing this vehicle could not have been easier or more convenient.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great salesman and service
byon 01/10/2017
I needed to get into a new lease as I was over in miles in my old lease. Eric Butler was very helpful and assisted me with all the options for rebates/discounts that I could possibly qualify for. He made the process very easy. Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Happy Duo
byon 12/19/2016
Our son was a customer of Lafontaine Chevrolet in Dexter and recommended his salesman, Robert Halfacre. What a great guy. He is very knowledgeable about the product. Works with you to find the right car to fit your lifestyle. He asks questions, shows you what's available, finds one if you don't have it. He puts you at ease with the buying process. Introduces you to the other employees that you will be working with. We came out from Canton and do not regret not shopping locally.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Exeptional Customer Service Experience
byon 12/09/2016
Garrett & John went above and beyond expectations to bring this purchase to fruition. I truly appreciate their extra effort.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Jerry Porzakek is the best salesman ever !
byon 12/05/2016
Jerry Porzadek is a fantastic salesman. He clearly communicates what is needed to purchase a vehicle and always follows up. He digs to make sure we get every discount we are eligible for. He even brings the car to me on the day of purchase so I can sign the paperwork at my office. I would recommend him to anyone.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments