Bob Maxey Lincoln
Customer Reviews of Bob Maxey Lincoln
Great Experience
byon 01/27/2024
Exceptionally easy transaction. Lived 3 hours from dealership, made the purchase over the phone. Met the Saleman half-way to sign papers, hand over payment and take the car home. Couldn't have been easier.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Amazing
byon 02/15/2016
Michael in used cars was a absolute gentleman...and very informative..this purchase was the smoothest i've ever had...I enjoyed the experience. God Bless you all...I love my vehicle. ..
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Always great at Bob Maxey Service
byon 02/07/2016
I actually just went for service. They were able to fit me in the same day, with a loaner car. They called to update me, once a day or every other day and I was notified when the car was finished. It always a positive experience for me at the service dept.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 02/05/2016
When I asked for a quote on a Lincoln MKZ on Lincoln.com I had no idea who I'd hear back from. To my surprise and delight, it was Tracey from Bob Maxey. She was friendly, helpful and most of all, not a pushy car salesman. She went above and beyond what I could even hope for and helped us get a fabulous car. I will definitely be using her again!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Thanks Bob Maxey staff!!!!
byon 02/01/2016
My service specialist name was Ryan. He was absolutely excellent at keeping me updated on things that wer ed going. Also, i ran into an issue where my car wasnt ready but I had to pick my children up from school. Ry an made arrangements for the shuttle driver to take me. Although I was sble to make other arrangements, i thought that was above and beyond.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great work by the body shop
byon 01/29/2016
Work at the body shop. Second time we have been through this. It was well done again this time. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Safety Recall Notice for my 2013 Lincoln MKZ.
byon 01/27/2016
I went to take my car, Lincoln MKZ 2013, in for a safety recall notice regarding door latch. The service was very thorough. The staff was very helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome people
byon 01/14/2016
I've been looking for a CTS this color with decent mileage for months. I saw this one originally on Craigslist & followed it to your Web site. I couldn't believe how clean it looked and being able to see the CarFax online was a definite bonus. Mike was great at answering my questions via text because of my work hours. I came up from Toledo on a Saturday & drove the car. Done deal.Thanks to your finance & office folks for working through the details of my out-of-state deal. What an awesome group you have
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 01/06/2016
I leased a MKC on January 4th. Paul Stergiadis was my sales rep. I drove by the dealership lot on Saturday Jan 2nd just to look at cars in the lot knowing the dealership was supposed to be closed! To my surprise Paul came out to the lot and introduced himself. He was very professional and answered all of my questions. Getting the deal put together on Jan4th was very smooth from Paul to the lady in the finance department. Marty was very friendly and helpful in answering my questions. Job well done!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Good price, great staff
byon 01/05/2016
I don't even have a lincoln but I live in the neighborhood. I started coming here because they had a fundraiser for the eev neighborhood association and I haven't stopped bringing my car in for the works package. As always the staff is nice and the waiting room is clean. My oil change took an hour and a half because they were so busy but they did warn me before we got started which I really appreciated. Two thumbs up!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service and awesome vehicle
byon 01/04/2016
I leased the mkz and Tracey was extremely helpful. She made the whole experience wonderful!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Always good service
byon 12/21/2015
Ryan does a great job getting things put together quickly and giving accurate complete times. Thanks
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Simply on time and proffessional.
byon 12/18/2015
Hello, My service to my Taurus was great I was not looking to hear back from the service department as soon as I did the services are wonderful,and on time,My only number one dealership to go.Thank you Mrs.Evelyn Shelley-Anthony
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Clean, Nice, customer friendly.. fast, good service.
byon 12/11/2015
I have been using bob maxey for all my body and paint services for 10 years. I do love their service area, always polite, right to the point, usually fair priced and honor additional coupons. I plan to buy my next car there as well just because I believe their service is so complete and NICE Alice from Grosse Pointe, MI
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very good service
byon 12/05/2015
I have not yet determined if the fix succeeded (leaking differential, the leak seemed slow) I will assume your usual good work...worked. But, I was a little disappointed in that the time to make the repair seemed long. But, it's an older car so maybe getting parts an issue?
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Super service!
byon 11/18/2015
Ryan Parrot met me in the service department. He was helpful, courteous and professional. My car was ready in under one hour and it was even washed. Great job!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent job
byon 11/09/2015
My tire was removed, resealed, and replaced. The service was excellent and I have not had any more problems.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service on my Mercury.
byon 11/07/2015
My service agent was very nice. I was concerned about transportation home, etc. Bob Maxey takes care of everything. I wish the dealership was back on my side of town but I try to find the time to take my care there for maintenance.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 10/24/2015
I have a 1999 Lincoln Town Car and your dealership does the best job keeping it running in first class condition. I think your staff takes pride in keeping those old cars running.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Rear hatch success
byon 10/21/2015
The hatch door on my 2010 Escape locked and we were unable to open and get the new bath vanity out rear door. We went on Saturday and was happy the service dept was open and understood our dilemma. They had no open appmts but would try to work us in. They got the vehicle in and parts were replaced successfully. We were so very happy with the quality of service and kindness extended during a very stressful time. The vanity was successfully delivered on Saturday afternoon .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Excellent service experience.
byon 10/21/2015
My service writer Shawn was very attentive and the entre experience was smooth and satisfactory.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Exceptional customer service
byon 10/21/2015
My Husband I purchased a Lincoln MKC 2016 a week ago and the experience was Exceptional. Tracey Saxton went above & beyond to help in any way possible . I will share this experience with all my friends and family . Thanks so much
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
