Hank Graff Chevrolet
Customer Reviews of Hank Graff Chevrolet
Review type:
A bird went through my grill on my 2022 Silverado
by Mark Fleming on 05/21/2025The service department did a great job overall. From the ladies at the desk on through to the service techs. They got my truck in and fixed within two days. Maysen was especially helpful with giving me an estimate, ordering parts, and… assisting me through the process of dropping off my truck and picking it up. He went above and beyond when my daughter left her backpack in my truck and we had to go back to the dealership to retrieve it. Maysen was willing to stick around after few minutes after closing time to allow us to pick it up. His professionalism and character made an otherwise bad experience a good one.Great and timely service
by Alan Sinclair on 05/20/2025Hank graffs service department provided fast service to my truck and worked worked with me to get the job done in a fast timeline.Alan, we're glad everything was completed quickly and to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cody is AMAZING!
by Madelyn T on 05/17/2025I went in there on Tuesday due to my tire light being on. I saw some of the same people there that I have seen in the past, which was nice. I had a nail in my tire and they ordered me a new one the same day. I was able to get the new tire… put on in 2 days (not 1 due to the storm). Cody L. Helped me both days and on previous days that I’ve been in. They did make sure it was safe for me to go home when I first visited by filling the tire up all the way. I was in and out in less than an hour and didn’t have an appointment (Cody said he’d be able to fit me in). Highly recommend this location!We appreciate your feedback! Your recommendation means so much to us, and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
FAST AND FURIOUS!
by Pat on 05/15/2025We called and made an appointment. Had zero wait. Guys got right to work. Reset all the buttons for us. Fast and friendly!!We are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Be happy
by Mary on 05/16/2025Another quality experience from Graff Service yesterday. Every single employee was friendly, helpful and professional. Work took exactly time they said it would. Charges were fair. They took great care of me and my car.Mary, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Repairs
by Christina on 05/15/2025Graff took great care of my vehicle while it was getting a new transmission. I really appreciate the courtesy car for use as I needed a car during the repairs. Very friendly employees.Christina, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
No appointment, service repair
by SE on 05/07/2025updated 05/12/2025I had a part that could only be replaced by the Chevrolet dealership. I went to Hank Graff because they’re close to home & they did not disappoint. I went in without an appointment and left my car over the weekend. I got a call on Monday… that the repair had been completed & covered under warranty. Very easy process and very helpful service manager.We're glad you had such a wonderful experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Amazing and honest service team
by Monica on 05/10/2025I highly recommend the service team at Hank Graff. It is easy to book an appointment online. My service writer Trent was honest and knowledgeable. I love the video reviews of my vehicle to provide me clear understanding of what service is… recommended/ needed. The team has great communication, kept me updated, and had the work done quickly. I feel safe in continuing to drive my vehicle.Monica, thank you for your kind review; we are happy to pass along your comments to the team here at Hank Graff Chevrolet, INC.! We are always more than happy to assist you if anything else comes up. Take care!
Don’t go here
by Mark Glasstetter on 05/09/2025I went here for a simple oil change and they were not even capable of doing this. I had to ask to please inflate the tires and fill the washer fluid. They didn’t check trans fluid, air filter, diff fluid nothing!!! I left the dealership and… in a matter of an hour had a flat tire. Pumped the tire up it’s leaking out the valve stem. They obviously don’t check these either. They started bring it back up will get you in immediately and take care of you. Got to the dealership they said that I had to drop the truck off two hour wait. No thanks I just didn’t 130$ on an oil change only to hand to do spend 300$ to hand a new sensor put in. I was going to have the truck painted here but if they’re not capable of doing an oil change I can’t imagine trusting them with a paint job. What a joke and waste of money and time. Please save yourself and go elsewhereMark, we regret to hear that your experience with us was not a more positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (810) 653-4111 at your earliest convenience to discuss how we can turn this experience into a positive one.
Oil n tires
by Cooks 45 on 05/08/2025Fast friendly and professional!!We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great service
by Monica Hawes on 05/07/2025My vehicle broke down in Davison, we live 25 miles away. Had it towed to Graff dealership. Trent in service department called right away the next morning. He kept me updated and explained everything along the way. I will definitely… recommend this dealership!Monica, we appreciate you taking the time to leave us this feedback. Thanks again for the recommendation, and have an amazing day!
My review
by Susan W on 05/06/2025Got in right away for oil change and tire rotation. Recieved a timely text and phone call when my car was ready.Susan, thank you so much for your positive comments about Hank Graff Chevrolet, INC.! If you have any further questions, please give us a call. We're always happy to help!
Tires balancing
by Sue K on 05/06/2025I got my oil change and tires rotation. Advisor recommended getting tires balancing, improved performance. So I ended up getting it done. Later my husband said they balance them in manufacture, so they don’t need them done. So I paid $15… for each tire, and didn’t need them done.Sue, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Home run services
by Kim Francis on 05/06/2025A 1 service, quick and easy.Kim, it is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
Oil change.
by Chuck H on 05/04/2025I love the drive thru service. 20 minutes and you're done.Chuck, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.
Thank you for great, fast and very friendly service
by S on 05/04/2025Fast, friendly and efficientWe appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!
Oil change filter
by John on 05/04/2025Made appointment with OnStar app courteous proficient quick professional.John, we are glad we could help! Thank you for choosing Hank Graff Chevrolet, INC. and we hope to see you again.
Service
by Bill on 05/02/2025Has a shuttle during the week days to and from home. Keeps in communication on service.Bill, thank you so much for your positive comments about Hank Graff Chevrolet, INC.! Feel free to reach out to us if you need anything. Have a wonderful day.
Great service
by JR on 05/02/2025Cody did a great job. Service was fast and efficientThanks for your praise and kind comments about our team. We hope you have a great day!
Best service anywhere!!
by Mike Welch on 05/02/2025Everyone from the salesman (Davonte) to the service manager and the technicians are the most friendly, accommodating best in the business!!Mike, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!
Oil change review
by Jack on 05/01/2025Associates are very curious, friendly and very efficient at their work...Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The Graff family has been in the automotive business since 1914. The reason for our longevity and success is that we are in the “People Business”. Whether we sell Fords, Lincolns, Mercurys, Chevys, Buicks, GMCs, Cadillacs, Pontiacs, Oldsmobiles, Chryslers, Dodges, Rams, Jeeps or tractors the most important part of the equation is people. Our employees have been and will always be our greatest asset. Every partner in the Graff organization has come from within. Hank has always said, “treat your employees like family.”
And if our employees are our greatest asset, our customers are our greatest responsibility. We strive to provide excellent service with honesty and integrity for every customer every time. Our credo is simple “Do the right thing.” We hope to serve our communities and new communities in the century to come. And if you see Hank in the dealerships with a yellow legal pad making “To-Do” lists for the General Managers, grab a coffee and have a chat!
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
Mark, we're pleased to know we have been able to exceed your expectations and really help you out! We sincerely value your business and look forward to your next visit!
by Sue Tilly on 05/23/2025