Customer Reviews of Moran Chevrolet
Review type:
Car Service Satisfaction
by Barbara on 05/27/2025In all the years I have done business with this establishment, I have never had a complaint. From the check-in person to the Service Advisor it is nothing but smiles and the willingness to help. In today’s world that is not always the… case. I would not consider going anywhere else!Great service team
by SGSchmiel on 04/15/2025Quick, friendly service with no appointment. Woke up to a dead battery, I called and they were very willing to work me in for the replacement battery. I am always treated respectfully, and feel very comfortable in the clean surroundings of… the customer loungeHi, thank you for sharing your experience! We’re so glad we could quickly help with your battery replacement, even without an appointment. We appreciate your kind words and look forward to assisting you again at Moran Chevrolet!
Oil Leak Nightmare
by HMFIC 2518 on 04/07/2025My cars been in the dealership 4 Times for an oil leak!!Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
23 Traverse
by ForMike on 04/09/2025Brought vehicle in due to engine light and notification about engine and power steering being under-powered. Was informed it might take 24-48 hours to look at vehicle was given a loaner while it was in the shop. They messaged me letting me… know it was the fuel feeder tube that was bad and had to be replaced and it was on order that it would take a couple days to get in. Was in constant communication when needed and took care of our vehicle quickly. Would highly reccommend.Thank you so much for the thoughtful review! We're glad to hear our team kept you well-informed throughout the process and got your vehicle taken care of quickly. It’s great to know the loaner helped make things more convenient in the meantime. We truly appreciate your recommendation and are here whenever you need us!
Oil change
by Cxxvvvvvv on 04/01/2025Fast informed serviceHi there, thank you for your review! We’re glad to hear you found our service fast and informative. It’s always our goal to provide a smooth and clear experience for our customers. We appreciate your feedback and hope to assist you again in the future!
Very pleased with service
by Stone64 on 03/01/2025Repairs were done right and on timeHi, Thank you for your feedback! We're thrilled to hear you're very pleased with the service at Moran Chevrolet. We look forward to assisting you again in the future!
WTF
by Brandon on 01/28/2025I am completely lost as to why you will schedule a service for my vehicle have me going through hoops to rearrange my errands for the day just to tell me that one you don’t have the part needed to repair the car and two. The part is on… backorder. This was something that could have been researched or looked into before the appointment was made when I brought my car in for a oil change. Not only was it a waste of my time but a waste of my resources.Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Brandon, we’re truly sorry to hear that the necessary part wasn’t available when you arrived for your service and any miscommunication regarding this. We understand how valuable your time and resources are, and we’re addressing this internally to prevent it from happening again. If there’s anything we can do to assist you further, please don’t hesitate to reach out. We truly appreciate your feedback.
Darin Amormino
by Darin A on 12/16/2024updated 12/24/2024Excellent customer service and quality workHi Darin, Thank you for your kind words! We’re thrilled to hear that you had an excellent experience with our team and are happy with the quality of work. We look forward to serving you again!
oil change
by tim strutz on 11/14/2024quick and professional in every wayThank you, Tim, for your fantastic feedback! We're thrilled to hear you found our service quick and professional. It was a pleasure assisting you, and we look forward to serving you again soon!
Poor service
by Disappointed on 11/03/2024Scott F is a poor service man. He didn’t take care of my car, took an unacceptable amount of time to assess my car, took advantage of my lack of knowledge on cars and didn’t properly fix it, leading to more problems and money. Will not… returnThank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
James Shepard
by James S on 10/15/2024I enjoy coming to Moran Cheverolet. Excellent customer service from who ever is checking me in, Scott and main front desk, to the auto technician working on my vehicle.Thank you, James! We're glad to hear you enjoy your visits to Moran Chevrolet. Our team, including Scott and the technicians, strives to provide excellent customer service, and we appreciate your feedback!
You need transportation what can you do
by Disappointed on 03/30/2024Every time I enter this service shop I have anxiety, they are arrogant and rude. The entitlement that we just have to take it from them because the vehicles are poorly made is disgusting. No apologies just that the customer should be happy… that they didn’t have to wait longer to receive their vehicle back repaired.Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Hello, We're deeply sorry to hear about your negative experience. Providing excellent customer service is our priority, and we apologize if you felt mistreated during your visit. If there's anything specific we can do to make this right for you, please don't hesitate to reach out to us directly.
Great visit
by Vonhill on 02/07/2024My repair was much less than anticipated and Sherrie provided stellar customer service.We're delighted to hear that your repair at Moran Chevrolet was completed for less than expected! Sherrie's stellar customer service is truly commendable. Thank you for choosing us for your automotive needs, and we look forward to serving you again in the future!
Long Wait
by Mrs Thompson on 02/05/2024The service provided was really good, Matt even combined my points in my account with my husband's which resulted in my services being free of charge. The wait was just a little long. He said the MyChevrolet site was down temporarily while… he was working on my points.Thank you for your feedback! We're pleased to hear that you had a really good experience at Moran Chevrolet and that Matt provided excellent service. We apologize for any inconvenience regarding the wait and the temporary issue with the MyChevrolet site. If you have any further comments or questions, please feel free to reach out. We appreciate your business and look forward to serving you again in the future.
Fast and courteous service
by mrizzo87 on 04/17/2023The service was fast and everyone was very nice, clean buildingHello, It is great to hear everything was done quickly and to your satisfaction!
Service charges and high item costs
by Dee Kole on 09/09/2022The oil change has a know price. Itemization is purposefully confusing to avoid answering for additional $50 labor fee. For the remote battery or air filter? Who knows?Bodywork
by Silverado on 04/15/2021Runninh board not done. reason given was lighting in shop, didnt see it.Brenda Caruso
by BrendaC on 05/14/2019I always have great service at Moran when it comes to my vehicle. My service person Tom McEvoy is very nice and always goes the extra mile. With that being said he is a huge complainer. Everytime I come in he is complaining to me about the… dealership or personal issues. This last time he was on the phone getting stern with whoever was on the other end. I think I will be going to a different service person the next time.Moran Chevy Service
by Kuecken on 03/20/2019Great sales & service. Very friendly staff.WORST NIGHTMARE FOR SINGLE LADIES
by princy171 on 02/01/2017WORST AUTO SALES!!!!!!!!!!!!!!!!! All these workers do here is LIE and LIE and LIE!!!!! They tell you, DONT WORRY, GIVE US A DAY, I PROMISE. The place is so unprofessional and disgusting. All you get from this is miscommunication And… promioises they dont keep. BEWARE. NIGHTMARE ON 15 mile gratiot, clinton township, MI. Manager didnt even apologized for his sale rep mistake. ITs so unprofessional and unethical. Now, I will be bearing $500 or morelose on my car that he promised to close deal but didnt kept his words next day. When I confirmed 3 or 4 times, he said yes you will get same price as today, tomorrow. Next day, He called me saying the prices went up. He didnt apologize and neither his manager did . Well, they lost the customer faith and trust in them. I will be paying extra money on another vechilce from other place because some sales person tried to fool a customer. I MUST SAY THIS HAS BEEN THE ABSOLUTE WORST EXPERIENCE AND THE MOST UNFORGETTABLE EXPERIENCE I HAVE EVER BEEN IN IN MY LIFE!!!. THESE PEOPLE AT BEST AUTO SALES ARE COMPLETE [non-permissible content removed] WHATEVER YOU WANT TO CALL THEM!!
Chevrolet Equinox
Chevrolet Silverado 1500
Chevrolet Trax
Thank you so much, Barbara! Your loyalty over the years means the world to us, and we’re genuinely grateful for your continued trust. Hearing that every visit leaves you feeling welcomed and well taken care of is exactly what we aim for. We look forward to seeing you again!
by Jessica Corbin on 05/28/2025