Today 9:00 AM - 3:00 PM
Customer Reviews of Serra Honda Brighton
Review type:
Great Experience
by Ronald on 07/02/2023
The sale was fast and efficient. The sales rep was very knowledgeable and helpful.
21 reviews
Sort by:
Civic service
by Noah W on 07/02/2023I've been coming to get my car maintenced at serra honda and attempt to meet with Rob everytime. He is incredibly reliable, communicative, and helps with every minor to major issue I've ever had. Him and the rest if the service team gets… high praise from me.Great Experience
by Ronald on 07/02/2023The sale was fast and efficient. The sales rep was very knowledgeable and helpful.First gen Pilot
by Gen 1 Pilot on 07/01/2023Took my first generation 03 Pilot in to have the timing belt replaced at 266k miles. Rob as usual was very professional and responsive to my questions. Rob’s team also found an oil seal leak and reviewed the issue with me and patiently… explained my options. Great job to Rob and his Service Department team. Thank you!Great Service! Daryll Rocks
by Jennifer M on 06/25/2023Daryll really kept us informed of our car's ship/arrival date, was friendly, professional, and paper work was ready for a quick pick-up.Great Service!
by Truth Seeker on 06/24/2023Communication was great throughout. I was happy with the service done on my car. Rob Gould was nice to work with.Car buying ease
by All in one accord on 06/23/2023They had the vehicle I wanted at the price range I wanted and we didn’t waste time haggling. I got a good deal in a timely fashion and they got a quick sale.Oil Change and Tire Rotation
by Bruce Garvin on 06/15/2023Very quick, professional and reasonably priced. Ask for Gordy, he was great!!Great experience
by Satisfied customer on 06/15/2023My son leased an Accord with Serra Honda. Pierre did what he said he would do and got the deal done. The car was immaculately prepared for us. We are very pleased and will talk to Pierre for our next vehicle.Service Review
by Stephen on 06/14/2023Gary, the Customer Service Representative, always listens intently to our issues. We are not local to this dealership; it is not always so easy for us to come in. But Gary is very good about getting us for service on our schedule, even… if he is already pretty busy. He treats us very fairly, and always keeps us updated on our vehicle while it is in the shop. I highly recommend Serra Honda for service for your Honda.Not paying attention to the detail
by Mike K on 06/11/2023Called for an appointment for an oil change and service person indicated that my car had a couple recalls too. Took in in late Thursday night cause i figured it would take a bit more time cause of the recalls. When dropping the car off I… was advised there were no recalls. Thus I didn’t need to arrange a ride or leave it. Since I was already there, I left it over night for the oil change. Called around noon the next day cause I didn’t hear anything back and they said it would be ready later in the afternoon. Service person said was very busy morning and they didn’t get to it yet but will soon. Said should have been ready in the morning and that an oil change should not take that long especially if I had stayed there. That would have been three plus hours I would have had to wait. Complained to service person who apologized and said car is going in right now and that a shuttle service was coming to pick me up to get my car. Driver was good and made it to the dealership to get my car. Again service person apologized. Got car home and when went out to move it there were multiple oil spots in my driveway. Moved the car to another spot and there were more after it sat. Looked under the car and all around the filter was wet with oil all over the plastic housing that prob wasn’t removed to get to the filter. Oil went all over that and the suspension. Hoping nothing worse happens but very disappointed in Serra that they rushed a job and didn’t seem to do it correctly. Should have removed the housing or at least wiped the oil off from underneath. Prob won’t be back for service or a purchase.Dependable service means happy CRV..... and seriously happy owner
by Ilene Moots on 06/09/2023Expected me due to reserved appointment time. Reviewed service needed. Gave me approximate completion time. Waiting room clean, comfortable, and pleasant. Restroom clean. Work completed ahead of time. Service rep, Gary, was courteous,… knowledgeable, pleasant and helpful. Terry kind and helpful at check out. All of this was in keeping with our many years of satisfied dealing with this Honda location. Only near future driving, following this service visit, can tell me if work was completed properly, as is true with every service visit. We can only trust that the mechanics and technicians are competent and skillful.Great service
by GLK on 06/09/2023My CR-V’s air conditioning was going out every year for 4 years. It was finally fixed this year, the air blows cold. Our service manager was Geordie. He was very helpful, explaining all parts of the repairs. All in all, great service.Excellent service
by Karen on 06/06/2023My husband and I have had our Honda vehicles serviced here for years. The service advisors have been very helpful and honest. Occasionally the wait time has been longer than expected but other than that we are happy customers.Excellent service
by Lynne S on 06/06/2023Rob went above and beyond. They serviced my car, explained everything, and gave me advice for future care. ABSOLUTELY EXCELLENT.Got-r-dun!
by RUSSELL SIMS on 05/27/2023I have been getting service @ this dealership for years. Rob & Gary are ‘bout the best service advisors you will find anywhere.I always count on Honda Brighton MI for keeping my car safe for me family
by Ken in Brighton on 05/19/2023Had my 2022 Honda Insight in for a normal check. Love the car and have had zero problems but my wife and daughter were taking a 27 hour trip west. I wanted to be confident. They checked it out, changed my oil (for free as part of the… package I got when I bought it from them). They have been taken car of my hondas since 2003. Excellent service and support.Excellent as usual
by Tom Pastrami on 05/18/202313 years of vehicle service, all done here. Rob Gould is an excellent service advisor, completely trustworthy. Ridgeline has 235,000 miles and still running excellent.Impressive
by Alan Lyczkowski on 05/15/2023The sales experience was great. Daryl and the office manager were very professional.Great Service!
by JBS on 04/28/2023Serra Honda Brighton has a service department you can trust. My service advisor today was Rob who was very helpful and honest. I have been taking my Honda there for many years and my car is in fantastic condition. I’m looking forward to… many more years of enjoying my Accord thanks to the quality service and care provided.Fast service!
by Laurie on 04/26/2023I was able to schedule an oil change for the same day and the service was fast and efficient. Rob was great to deal with. Thank you!
About our dealership
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service