Customer Reviews of Porsche Westwood
Review type:
Go there and see for yourself
Go there and see for yourself
by Quentin on 01/21/2024I bought a used Porsche Cayenne and was overly thrilled with my experience there. Matthew Pinto , our salesman, went above and beyond to make sure the vehicle was up to date with service as well as fixed some other minor issues. We will let… all friends and family know about the professionalism of Matthew and staff. Thanks!
Service Needs Improvement
by TFL on 01/19/2023Poor follow through on service. - didn’t have loaner car as promised for the first attempt for service; forced to reschedule despite checking with the call center the night before - oil service light for over filling oil came on after… leaving dealership and driving 30 min away to homeSide markers swap
by Chris on 11/14/2022Prompt, friendly service and great staff for a drop in serviceThank you for being our customer, we appreciate your kind words!
Great service
by Louis on 10/06/2022Took my Macan S in for some tire pressure issues. Swapped out a tire with nail damage. Took 90 minutes or so - in and out.Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Amazing service experience
by Steve Dahl on 08/12/2022Service dept personnel and other staff were extremely friendly, polite and helpful. Westwood Porsche has a Very pleasant and inviting atmosphere unlike the stress and tension you may feel at other automobile dealerships. My usual service… advisor, Sharif, communicates frequently on the status of my vehicle, explains the issues and service performed and makes good suggestions. He routinely makes you come away with the feeling of a very positive experience.Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Style & Grace
by Zalia on 08/04/2022It's a great dealership. All the people are very receptive and courteous.Thank you Zalia for your kind words! We look forward to your business with us again!
Kaitlin and the team did an amazing job
by CJ on 08/03/2022When I pulled up, Kaitlin had everything ready to go. She also provided an accurate completion time, which is extremely critical with my hectic schedule. I'm appreciative of people that demonstrate genuine compassion and commitment to… helping me resolve issues; that's quite rare to find these days.We're excited to hear that our team took care of you and that everything went smoothly. We thank you for your business and look forward to your next visit!
911 Turbo
by AWJ on 08/03/2022Friendly and knowledgeable. The work was completed and my car was cleaner than when I dropped it off. I would have liked to have a loaner offered to me once the work was determined to be a full day.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
2018 Porche Macan service
by SR on 08/03/2022Great service! Staff are friendly and courteous. Completed on time!Thank you for taking the time to leave us a review! We look forward to your business with us again!
Outstanding
by LS on 08/02/2022Since I made the switch from Herb Chambers, it’s been smooth sailing with Porsche of Westwood. Both sales and service respect my time and so their best to get me out the door as fast as possible. What a refreshing experience. I feel… appreciated.Thank you! We look forward to your business with us again!
Top notch
by Russell A on 08/02/2022Great service - follow up and so easy to do business with - from drop off- to pick up- to delivery to billing - they understand how to Make thing easy while offering top notch service - big thanks 😊Thank you, Russell! We thank you for your business and look forward to your next visit!
Loved it!
by Jamal Wilson on 08/01/2022Very friendly service advisor. Quick in, picked up loaner, and picked up car 6 hrs later after I got off of work. Expensive, but you shouldn’t drive a Porsche if you can’t afford the service. Service came in less than the quote.Thank you Jamal for your kind words! We thank you for your business and look forward to your next visit!
Absolute Professionalism!
by Craig W on 07/30/2022I live in LA and was looking for a particular vehicle that they possessed. I reached out to Porsche Westwood and spoke with John Suh. I couldn’t be more impressed with the service and professionalism that he provided. Being across the… country I couldn’t personally view the vehicle except for online. As such, Mr. Suh went out to the vehicle and looked it over and also made sure there was no evidence of it having been smoked in. Furthermore, after we agreed on the terms, Mr. Suh put me in contact with the dealership’s business manager, Lynne. Lynne was absolutely a pleasure to work with and made the transaction very easy. She wasn’t trying to push any certain extra warranty that many dealers do. I have had numerous high-end vehicles including Porsche’ but would say that dealing with Porsche Westwood was the best experience overall.Thank you, Craig! We are thrilled that you had a great car buying experience!
Good people
by Mehernosh on 07/30/2022Mathew pinto went out of his was to make the deal happen , he was straight forward and efficient , he has answered all my texts after I have received the car in New Jersey. Business Manager was also very helpful in getting all the… paperwork done Thank you Porsche WestwoodCongratulations on your new car, Mehernosh! Thanks for the review and kind words for Mathew. We hope you love your new vehicle for years to come.
No communication
by Anonymous on 07/29/2022I was disappointed by the lack of communication I received while my car was being serviced. The repair took much longer than I was told it would take. It was partly due to an issue that arose while the car was in service, but no one… informed me about it and I was left in the dark.I apologize for the issues you encountered during your most recent visit. . Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at jheskett@PorscheWestwood.com Jeremy Heskett Service Manager
Great service and people
by 911GTS on 07/29/2022They always are willing to help and make the experience more enjoyable. Thanks!Thanks for the great rating and review!
20 years using Porsche Westwood for servicing my 911
by JW on 07/29/2022Porsche Westwood seems to have high turnover with car service consultants but, everyone I have worked with are courteous and helpful. Call backs can be a little challenging, probably because everyone gets busy, so be persistent and insist… on speaking to a service consultant rather than accepting a call back for easy issues that deserve a quick response. Overall, I recommend the service and will purchase our next Porsche from Westwood.Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next service visit!
Great communication and setting expectations !
by Spappas on 07/27/2022Quality service advisor , quick availabilityThank you for your kind words! We are thrilled that you had a pleasant service visit!
Great first impression
by Jim B on 07/27/2022John in the sales department did a great job. I would highly recommend this dealership.Thank you for the recommendation and kind words!
My dead battery and service with a smile
by Andrew G on 07/23/2022After having my car sit for three weeks my battery was completely dead. Finally was able to jump it took it late Friday afternoon to the Porsche dealership in Westwood. I was seen immediately by a customer service person, Kaitlyn and she… took the car threw it on the charger only to find the next day the battery was completely shot. A new battery was placed and I Picked up the car the following afternoon. An excellent experience.Thank you for the review, Andrew! We are very happy to hear that our team treated you well and was able to help you with your service visit.
friendly and accurate
by Alex on 07/22/2022I'd say I got what I expected. Overall it's Porsche. Everything was done in a proper and time manner.Thank you for being our customer, we appreciate your kind words, Alex!
Thank you for your feedback about this issue. because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Please reach out via email at jheskett@porschewestwood.com at your convenience. Jeremy Heskett Service Manager
by Customer Service on 01/23/2023