Ira Acura Westwood
Customer Reviews of Ira Acura Westwood
Review type:
[non-permissible content removed] - Lies, Threats, and more lies
by IraWestwoodScamLiesDishonest on 11/30/2023On 1/17/23 I saw a used car for sale at IRA Acura in Westwood MA that I was very interested in. I made an appointment to come down and check it out the following morning. When I got there, I was able to test drive the car, and… immediately sold the salesman that I would take it and would pay the price that they were asking. I asked to put a deposit down on the car for a couple of hours so I could just confirm with my wife, and was told by the sales rep that they were not accepting deposits on this car, and I needed to make up my mind right there is I wanted it or not. I still decided to purchase it. The sales rep told me to have a seat at his desk while he went to put together the paperwork. When he returned with the paperwork, the total was higher than I anticipated. I looked over the line items and saw one for just over $1,200. I questioned what this was for. The sales rep then gave me a pamphlet about a “resistall 360 protection program”. I informed him that I was not interested in this add on, and as soon as he removed it from the invoice, I would pay for the car. I was told by the sales rep that this was not optional, and if I wanted the car, I had to purchase this. When I questioned him about it, I was told “the dealership needs to make some money off of this car too. We paid $7,800 for the car (they were selling it for $8,100), so the dealership needs to make some profit”. I told the sales rep that this was very illegal, and that I couldn’t believe he was trying to scam me in this way. I also asked him to show me the paperwork showing that the dealer bought the car for $7,800, which he declined. I was upset though and let him know that what he was doing is against the law, and that I was going to report them to the Attorney General. By this time some manager of the dealership came over to see what was going on. I explained my story, and was then told I could buy it without the $1,200 warranty. I let them know that I wasn’t sure if I wanted it anymore as I did not trust them after being lied to. Before any of this, the salesman let me know that the car would not be ready for a week or so as the mechanics had to go through it. As I explained to the manager, since I called them out on their illegal activity, how did I know that they were going to thoroughly check the car, or worse yet how did I know they were not going to retaliate? I decided that I was going to leave, and not purchase the car. On the way out, I stopped in to the sales managers area and let him know of my decision. He asked that I do not contact the Attorney General’s office and said “please don’t make this miserable for us, and we won’t make life miserable for you”. This threw me way off. Now I was being threatened. When I got out to my car, I realized that they had a copy of my license and other info, so I went back in and asked for anything that had my info on it back. I was given a printed out form from the computer which included my license (not the original) and told that they were not able to find the sales rep, so they could not get me the rest of the paperwork. I still can’t believe this experience. How many other car buyers are out there that were told that this scam of a protection plan was mandatory, and had to purchase it? In the past I probably would have. Now by reporting this, I have to worry that they have my info and will retaliate. This is concerning, but this unlawful practice needs to be reported.
Acura RDX service
by John Doonan on 02/17/2023Friendly, efficient service.Completely inept salesperson
by Robert Hallisey on 12/31/2022Expect to be delayed, late, and have your time wasted numerous times. Quite possibly the worst sales experience I have ever experienced. I emailed my concerns to the GM Jose Silva over a week ago and have heard nothing back. Cannot and will… not reccomend this dealership. If 0 stars were an option it would be 0.Hi Robert, Thank you for your review, like we spoke about it on the phone I am looking into this and will reach out to you. In the meantime, if you have any questions or concerns please reach out to me directly at jose.silva@iraacura.com Thank you, Jose Silva General Manager
Shop
by Tim on 12/08/2022Good service and acceptable timetable.Thank you, Tim. We're glad that you had an excellent experience with your recent service visit.
Fast service
by JR on 11/09/2022Service was very fastThank you, JR! We are thrilled to hear that our service team was able to give you a quick and pleasant service experience. We look forward to seeing you again!
Quick service
by Erin on 10/05/2022Quick service. I usually have Noah as my service advisor, however this time it was Marc as always things went quick I was in and out within an hour and 40 minutes. That gives me just enough time to run over to frugal fannies and shop while… I waitThank you for your positive review, Erin! We appreciate your business.
Great service team!
by LDuff on 10/05/2022Recently had my car in for service and the whole process was smooth and easy. Matt was my service advisor and kept me well informed while my car was there. Had my car back at the time he promised. Since buying my car there I have always… brought it in to them for service and always have dealt with pleasant people!Thank you for the review! We are very happy to hear that our team treated you well and was able to help you with your service visit.
Maintenance Service
by Hazel on 10/01/2022Marc is awesome and he always gets me in and out of the dealership as fast as he could. He helps me every time and service is superb.Thank you for taking the time to leave us a review! We look forward to your business with us again!
Acura RDX service
by John Doonan on 09/24/2022Excellent service. Honest.Thank you, John, we appreciate the feedback!
Unethical and bad business practice
by Sunny on 09/09/2022Very unethical and bad business practice. Why would they advertise the referral money but they just don’t want to give? Bought a car there, then recommended my friend to buy another car there, the salesman submitted all the paperwork for… referral but never seen the money or heard from them. Called and emailed the sales manager Lenny Goldwasser, he never returned calls or emails… the referral money is nothing but just the way they do business, they didn’t honor what they said on their website.Thank you for bringing this to my attention. I apologize that you have not received your referral money yet. Please contact me at jose.silva@iraacura.com. I look forward to speaking with you. Jose Silva General Manager
Quick and reliable service!
by 2014 RDX on 09/09/2022Excellent service, and professional! George F. took the time to explain the servicing needs,Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
CLYDE is the BEST. He set the finance dept. on the right road for me. TY.
by A33A on 09/06/2022#1 in Eastern MassachusettsThank you for being our customer, we appreciate your kind words!
Excellent Service
by Gwen West on 08/29/2022Friendly and professionalThank you for being our customer, we appreciate your kind words!
IRA rocks
by Thomas on 08/20/2022Comfortable and friendly.Thank you for being our customer, we appreciate your kind words!
Excellent service
by B Williams on 08/16/2022Service representative Marc was very helpful.Thank you for your kind words for Marc, we appreciate it! We are very happy to hear that we were able to provide you with a great service visit!
Service
by Barbara on 08/12/2022Had my 15,000 service check up today. Mat was very professional and kept me updated as I waited for completion of service. Enjoyed your cappuccino as well!Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Best car service around
by Beth on 08/02/2022I wouldn’t want to go to any other car service center other than Ira Acura. My service representative seems to always be available, schedules my service in the appropriate time frame, gets me in within a day for any problem. And,… furthermore, that offer me a loaner vehicle for any extensive car service. Extremely professional, their estimated wait times are always accurate. Everything is explained. Also, I have an RDX with 200,000+ miles on it that is great!Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
Timely, polite and friendly
by Michael Kaufman on 07/05/2022Great experienceThank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Very pleased
by Sunny on 07/06/2022Very personalized service. Kept me informed throughout.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Service stuff
by Stephen on 06/27/2022EfficientThank you for your business and look forward to your next visit!
Excellent customer service
by Angel on 06/10/2022I went to Ira Acura for my 10,000 mi maintenance. They were fast, friendly and efficient.Thank you Angel for your kind words! We are very happy to hear that we were able to provide you with an enjoyable service experience!
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
by Customer Service on 05/16/2023