Customer Reviews of Autobahn USA
Review type:
Poor service
by amilanesio on 07/29/2024I’m so sorry to say that the way to manage customer’s communication is very poor Not only by sales but also by management who never reply to emails I took more then a month to close a deal to buy a car, which in my opinion is too much, and… after they got the money never reply to my further requests of infos I got the car which looks ok however this is not the way to manage clients, at least for me! If you believe customer care is an added value this is not the place for you
Great car and great sales team
by Felype on 11/11/2019I recently purchased an Audi A6 and what an amazing car it is. Car was in an absolute great condition and great pricing. Harry and Dan were very professional and flexible in ensuring we could get the deal done. Definitely recommend this… place!!!!Purchased BMW 2019
by FoxtrotPilot on 10/27/2019updated 11/04/2019Purchased care with less than 10,000 miles and less than a year old. Overall good experience. I think we got a very good deal; good price for the car.This dealership SUCKS
by raquel_2 on 10/15/2019I went to this dealership in August my customer experience was fine at first. But being from the state of New York the whole getting my car tiled and insured was difficult. I was told that the rear bumper would be fixed due to some minor… dents and scraps it was not . I was told that I would get a check for the repairs guess what still waiting for the check. So I have called to see what is going on and keep getting told they are busy with others sales My thought I am a sale why the hell do you keep giving me the run around. I spoke to the manager Danny who told that a check would be sent I told him what address the check needs to go to but it was not done. So I called to speak with the manager who was Dan this time was told it was sent but to the wrong address. I told how mad a I was going to do a review he was not happy with me giving some crap instead of being a man and listing to what I had to say he just passed the phone off to one his coworkers. [non-permissible content removed]. I would not send my worse enemy here . This place SUCKS. THEY ARE [non-permissible content removed] WORST PLACE TO DO BUSINESS WITH... Raquel DExcellent customer service
by Julisa_77 on 10/13/2019Harry Wellot, my sales consultant was amazing!!! He answered all of my questions and was made sure I left with the vehicle that was most suitable for me!! His professionalism and knowledge about cars didn’t go unnoticed!!!Mercedes Benz C300
by Will_C0 on 10/04/2019For the most part I had a great experience buying my car at autobahn USA. My lead on sales was Dwayne, great guy. Definitely made the experience a lot easier and relaxing. Ask for him.Fantastic!
by KyleW on 10/03/2019Traveled 65 miles to look at the beautiful cars here. Great price points! I bought a Mercedes from Kim Armstrong who was really great. She was patient, and not pushy at all. She listened to my concerns, and just made the experience an… extremely pleasant one. If your in the car market absolutely go there!Great experience at Autobahn, MA
by YA on 09/29/2019Kimberly the sales rep was really informative and provided all the information on the process. She prepared the cars that I wanted to test drive and assisted with my concerns with Eric the service department.Autobahn, the good and bad
by Guy on 09/28/2019Dwayne (sales rep) was helpful, relaxed and came through and delivered the car on time. Back office is not as honest.Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Best, Autobahn USA Team
Good deal and service but a few issues
by Gabe on 09/27/2019The cars are of good quality and cheaper than what you can find on the market. My sales guy Dan Cooper was easy to work with, took care of me, and went out of his way to make me feel valued. I would probably not purchased the car without… him. I called him and emailed him several times a day and he responded quickly and to all my questions. He listened to all my concerns and try to get the item fixed even though it was out of his power. Even though everything wasn't smooth sailing you can tell he really cares about his customers.Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Dan. Best, Autobahn USA Team
Best dealership around
by Jason on 09/26/2019Normally I hate all dealerships. They are underhanded, smarmy, and untrustworthy. Your dealership is not any of those things! Your team is knowledgeable, genuinely friendly, low pressure, and honest. They go the extra mile and do… everything to help the customer.Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Autobahn USA Team
Dwayne was tremendous!!
by Jeff on 09/23/2019Although we didn't purchase a vehicle from Autobahn USA it was not because of the experience that we had while looking. We had the pleasure of working with a great Sales Rep named Dwayne. He was fantastic and was everything you would ever… want in a Used Car salesman! He was polite, he listened extremely well, and was a respectable person.Jeff, we are very happy to hear that Dwayne could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Autobahn USA Team
Patient and Friendly
by John on 09/23/2019Very friendly and patient sales rep. Fixed a minor aesthetic issue with the car in order to make me fully satisfied with purchasing. Delivered the car right to my door.John, our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, Autobahn USA Team
Excellence in Service
by fezzi on 09/22/2019Erik was an absolute pleasure to work with. He was very knowledgeable and explained in detail everything that needed to be done for my vehicles maintenance.We're glad to hear that Erik was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Autobahn USA Team
Great Experience with Autobahn, Westborough
by Bob on 09/20/2019Very efficient process. Alex Montes, my sales rep., was great. Knowledgeable, low key, accommodating. I also appreciated the efficiency of finalizing details, etc. with Adam.Thank you for your great review, Bob! We're glad to have Alex and Adam on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Autobahn USA Team
Amazinggggg!!
by Janelis on 09/13/2019EVERYONE was amazing! From making the appointment with Sean to seeing our amazing salesman DWAYNE (Yaa man!) And then finalizing everything with Dan, Chris and Adam. They all showed great customer service. Even when I waited for my car to… be ready, Bobby came over to ensure I was good. They are all great!!!We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Autobahn USA Team
Low pressure
by Mark on 09/05/2019updated 09/13/2019Low pressure sales. Very quick and easy process. Both Jack and Adam were great!Mark, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Best, Autobahn USA Team
Great experience
by Salah on 09/05/2019updated 09/13/2019Eric was very nice and knowledgeable. No pressure. Great customer service from the moment you walk in.Reviews like yours are truly a breath of fresh air! Eric is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, Autobahn USA Team
Q5
by Sangita on 09/12/2019Relaxed environment, everyone we talked with was helpful and knowledgeable. Our sales person Alex was great.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Autobahn USA Team
Great customer service.
by Christian on 08/26/2019updated 09/09/2019Very good customer service from Erik Oslowski. He went out of his way to provide the best results.superiority
by BRENDA on 09/07/2019ive had my far share of good and bad car dealerships autobahn usa is by far superior to all from the sales team notably adam and harry to the guys that detail your vehicle before you drive it off this will be my familys dealer for life the… selection and prices on all there luxury vehicles no need to ever shop anywhere else all surrounding dealers should take notice could learn a lot from these guys thanks for everything guys the corrales familyThank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, Autobahn USA Team
BMW X7
BMW X5
Mercedes-Benz C-Class
Mercedes-Benz GLC-Class
Our mission at Autobahn USA is to give our guests a transparent, confidence-inspiring experience during which they feel their best interests are always held in the highest regard. From greeting to handover, we endeavor to be an example of utmost integrity as we warmly welcome you, your friends, and your family into our family.
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Rental Car Service Onsite
- Cable Television
- Italian
- French
- Arabic
- Portuguese
Andrea, thank you for taking the time to write this review across multiple sites. We are always trying to improve the way we conduct business and appreciate your feedback. We know there were some hurdles with this transaction that slowed the process down, such as you being in Italy, but we wish it could have gone more smoothly for you. We hope you enjoy your new Corvette!
by Autobahn USA Westborough on 07/30/2024