Balise Chevrolet Buick GMC
Customer Reviews of Balise Chevrolet Buick GMC
The best dealership
byon 10/08/2023
Customer service is always amazing and friendly. I haven’t had a single issue with billing or service since I started coming here!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The best dealership
byon 10/08/2023
Customer service is always amazing and friendly. I haven’t had a single issue with billing or service since I started coming here!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best Chevy Dealer in Western Mass/ Northern CT
byon 09/29/2023
My service Advisor David was awesome. He made it a point to keep in contact with me and keep me updated on the status of my vehicle. I absolutely love the service i get at Balise Chevrolet. Most people feel intimidated to bring their vehicles to the dealership for servicing. But I beg to differ. I have two vehicle that are serviced at this dealership and I am never disappointed! Chevy trucks are known to reach well over 300,000 miles with good proper maintenance. My 2002 Burb is at 310,000 and still climbing. With good maintenance my 2012 Silverado shall do the same.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 08/05/2022
On time friendly and comfortable place to wait
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Horrible
byon 12/10/2018
My experience with Balise Service overall has been horrible. The service advisers (especially Brian) have been great but truck has had the same issue since I got it in 2016. I've asked the service manager (Burke) to get help from GM Engineering to no avail. He wants to save face rather than ask fo help. The issues with my truck are beyond the knowledge base of the local techs. In 3 years it has been in fo the same issue over 20 times (Lemon Laws don't apply to commercially registered vehicles).
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Car
byon 12/04/2018
It was great fast the people are all friendly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Balise, Springfield - Sonic Transmission Repair
byon 11/14/2018
Recently I needed a major transmission repair on a 2013 Chevy Sonic. The dealership verified that the power train warranty would still cover the work (since it was close to the 5 year mark). They ordered the parts, which took a week to get in (the car was not drive-able), and offered me a car to use (or rides) while the vehicle was in the shop. The Sonic was put in a waiting queue for the specialist transmission mechanic and just shy of 3 weeks I got the car back in good working order. During this time period I had other work done (i.e., oil change, new tires installed, power window switch repair). My dealer representative called occasionally to give me updates. Though awfully slow, the repair experience was professional, courteous and generally done well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 10/20/2018
Excellent. Responsive and helpful in diagnosing an issue.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
poor service and bad attitude
byon 11/25/2017
Poor attitude will only get warranty work done price on battery was way to much. The only reason I bought a battery there was that I thought it was warranted and when I got to Balise it wasn't. I use to bring my Corvette there and now I don't because they always look for stuff wrong with it that isn't wrong, example tire's, $387 each 2 years ago, coolant tank $900, etc. If you bring a older car in like my 1992 corvette they look for problem on it that are not broke.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Poor Service Department
byon 03/05/2017
Be very careful. I recently took my new truck in for service. The service 'manager' completely disregarded my concern before they even looked at the truck. With some coaxing they agreed to look at it....I knew before I left it would be a waste of time, and....surprise, surprise they found nothing wrong. Yet, they provided me documentation of the service assessment that DID find a problem, they just chose to ignore it. When I raised my concern, they did not respond to the technical questions, but rather punted the issue to the 'customer relations' department, to evaluate my customer experience. Frankly, it was a terrible customer experience and the issue with my truck was never addressed. I would steer clear of the service department at this dealership.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Great Car Buying Experience at Balise
byon 02/22/2017
I just had an exceptional experience buying a new car at Balise Chevrolet in Springfield, and I am happy to have this opportunity to tell you about it. From the moment I walked into the showroom, your salespeople were attentive and polite. The salesman that I got to work with, Frank Teta, was knowledgeable and eager to satisfy my curiosity both about the cars I was looking at, and the process of making the purchase. I am not a typical customer, and my need for information went far beyond your typical what's the price, what can you do for me, what are the specs. Frank stayed with me from beginning to end, with patience and goodwill. I know that salesmen are trained to smile while working with customers, but never for a moment that I doubt that frank smile was genuine, and that he was as pleased to be sitting and engaging with me them as I was talking with him. Frank's manager was extremely is receptive to my inquiries, and I truly felt that he and Frank were conscientiously looking to create a deal that would benefit both Balise Chevrolet and me. After closing the deal and driving away in my new car, I felt better than I have ever felt at the end of such an important transaction. I absolutely know where I will be going for my next car purchase. Thank you so much.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
