BMW of Shrewsbury
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Customer Reviews of BMW of Shrewsbury
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5 service reviews
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Super Service
by Mary E on 07/31/2025James set up my appointment for my first oil change on my X5 xDrive50e, and told me I would be provided a loaner car. When I arrived for my appointment, Ethan described the services that would be performed, including a Software Upgrade, new… windshield wipers, etc…, and provided a loaner X5 for me for the day. He was pleasant, professional, courteous, and helped me problem-solve an issue I’d had with the key getting locked in my car during vacation. I now have a solution so that it never happens again, and my car is running smoothly after a hassle-free service experience.Easy to schedule appointment, everything worked perfectly
by Awb on 01/03/2025They are very courteous, professionalThank you for reviewing BMW of Shrewsbury! It was so kind of you to share your experience!
Look no further if you are looking for the best in class. Sales , service and value
Trustworthy service advisor
by Debbie on 12/10/2024Whenever I require advice regarding servicing my car I rely upon Peter Neslusen at McGovern BMW Shrewsbury. He’s a consummate professional whose knowledge and practical experience make me trust him. He’s also a very pleasant person to… deal with. He’s a great asset to this dealership.Debbie, thank you for recognizing Peter's exceptional service at BMW of Shrewsbury! We're delighted to know he has earned your trust and made each visit a pleasant experience. We appreciate your support!
Great Service
by Joemac on 12/06/2024BMW of Shrewsbury has very good service department and knowledgeable and helpful service advisers. Peter was my adviser and he kept me informed of the status of my repairs. He also provided me with helpful advice about the repairs. I would… highly recommend BMW of Shrewsbury.Joe, we're delighted to hear that Peter and our service team at BMW of Shrewsbury provided you with such a positive experience. Thank you for recommending us!
Check engine
by Disappointed BMW owner on 08/26/2024I got a check engine light as I came off the highway, it rode a little rough to a gas station. I filled up and started the engine. It rode smoothly home, no check engine light. Out of an abundance of caution I called my BMW service center… for an appointment to check it out. It drove smoothly to the dealership, getting it up to 80 mph on the highway. No check engine light. Eventually I was told it was the Vanos unit, it has 2, so I agreed to change both. One of the 2 new units was “faulty “ so they needed to order a new one. On the following Monday I was told it looks good, just need to road test it. Afterwards, I was told it now has a faulty fuel injector and maybe replace all the plugs and coils. It sounded crazy that BMW’s diagnostic test didn’t pick up a faulty fuel injector or coils or plugs. Eventually I was told it needed to be walnut shell blasted ($10,000) or a new engine $27,000. But they would buy the car from me for $4000. When I picked up my car I was told it ran fine unless I “punched it”. It’s a 445 hp, twin turbo V-8. As I drove it off the lot I got it to 25mph and it shook violently. I couldn’t get it past 25 mph all the way home. I called the dealership and explained what was happening as I drove it. Much worse now after $4000 in repairs than before I bought it in.
About our dealership
Mary, thank you for choosing BMW of Shrewsbury and for sharing your experience with James and Ethan! We're glad everything went smoothly and that you left with a solution to your key issue. See you next time!
by BMW of Shrewsbury on 08/01/2025