Audi Shrewsbury
Customer Reviews of Audi Shrewsbury
Review type:
Professional and prompt!
by Karen W on 02/21/2025The services was very prompt and staff very professional!0000
by Bruce W on 02/13/2025There was an issue with a feature on my car, was driving me crazy but they made sure it was taken care of in a quick and professional manorBruce, we're glad to hear that our team at Audi Shrewsbury was able to resolve the issue with your car efficiently. Thank you for trusting us!
Bobby was great
by BP on 01/18/2025updated 01/24/2025Great attention to detail. Quick in / out. Planned additional service without any inconveniences.Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at Audi Shrewsbury!
Very Satisfied Customer
by Steve on 12/04/2024updated 12/11/2024Over the past year, I have had my Audi in for service. Rebecca Etre has always been my service consultant. She has been extremely helpful and does an excellent job communicating service information pertaining to the vehicle.Steve, we're delighted to hear that Rebecca has been providing you with excellent service at Audi Shrewsbury. Thank you for sharing your positive experience!
Service with a smile!
by Andy on 09/08/2024updated 09/19/2024The service department has some friendly staff who always make my toddler feel special when she ask them questions. I wouldn't take my RS7 to anywhere else with how easy it's been here. I've owned 2 vehicles from them and have used them… for all of service so far.Andy, we're delighted to hear that our service team at Audi Shrewsbury made you feel welcome! Thanks for trusting us with your RS7 and being a loyal customer. Safe travels until next time!
60k Mile Service
by Todd P on 05/10/2024I worked with Jakob and Tristan at the Shrewsbury MA Audi dealership. Both were very knowledgeable and attentive. This service was more expensive than the 50K mile service but certain parts and systems had to be replaced or fixed. Overall,… very satisfied and my Audi A5 is running great.Todd, we're glad to know that Jakob and Tristan were able to assist you effectively at Audi Shrewsbury. We aim for satisfaction in all areas of service, including maintenance. Enjoy your smooth-running Audi A5!
First class experience
by Amanda on 04/17/2024I always feel very well taken care of when I get my car serviced here. The service advisors work very hard to make it a seamless experience and take care of all of your needs. If you need a loaner, no problem. If you want to wait, they… have a very comfortable waiting area with snacks and nice ambience. 10/10Amanda, it's great to know that you always feel well taken care of at Audi Shrewsbury. Our team works hard to ensure a seamless experience for all our customers. Thanks for the stellar rating!
40,000 mile service
by KT on 02/29/2024Very accommodating with loner. Professional and friendly staff all around.It was our pleasure to offer welcoming and professional assistance, as well as a loaner vehicle! Thanks for working with us at Audi Shrewsbury. Safe travels, and we'll see you next time!
Great workers
by SR on 02/07/2024The staff was super helpful in explaining the services my car needed and what to expect in terms of pricing and timelines. They’re flexible and kind.We're glad to know you found our team at Audi Shrewsbury helpful and informative. We always aim for transparency when it comes to pricing and timelines. Thanks for the review!
Service Made Simple
by Mark Dyment on 01/12/2024Brought my A6 in for 50k mile service and to address a recall issue. Received a text reminder the day before my service which I was thankful for. Drove into their drop off area where I was immediately greeted by my Service Coordinator… Felisha, who looked up my appointment, confirmed what service was to be done and confirmed my need for a loaner vehicle. After a copy of my license I was on my way in less than 10 minutes. Later that day I received a text regarding the status of my service and some recommendations to be considered (without any pushy sales plug). When I picked up my vehicle the process was just as easy efficient as when I dropped it off. The day after I realized that I never used a service coupon that I had previously received. When I called to see if I could apply it they explained that since I had already paid, they would put the $ amount as a credit toward future service which I was happily surprised about. Overall the process to get my car serviced could not have been any easier or efficient!Mark, we're glad to know that Felisha and the team at Audi Shrewsbury made your service visit efficient and hassle-free. We appreciate you sharing this positive experience with us!
Fast and fabulous
by Debi on 12/09/2023This dealership is efficient, courteous, clean, accommodating and delivers quality service. I have been visiting the Audi dealership in Shrewsbury for more than 8 years and have always been impressed.Debi, it's great to know that you've been impressed with our service at Audi Shrewsbury for over 8 years. We appreciate your kind words and look forward to continuing the quality service!
Good warranty coverage and service.
by Dieter on 09/27/2023Check engine light appeared on my 2 1/2 y.o. Audi Q5. Asked them to call me before doing any work not covered by warranty. Problem was AC pressure sensor. They let me know the problem and said covered by warranty, then replaced both AC… sensors at no charge and confirmed that the AC was in good working order. Nice service and I’m a very happy camper.Dieter, we're glad to know that our team at Audi Shrewsbury was able to resolve your issue efficiently and under warranty. We appreciate the positive feedback!
Always outstanding
by Amanda on 08/14/2023I used to dread getting my car serviced until getting serviced here. Whether you want a beautiful loaner car or just feel like catching up on work while you wait, they are always extremely accommodating. I had Felicia as my service advisor… and she was awesome 10/10Hi Amanda, we're delighted to know that your service experience with Felicia at Audi Shrewsbury was a positive one! We strive for our customer's convenience and satisfaction. Thanks for the awesome review! We'll see you next time!
Attention to detail
by BP on 07/24/2023My service adviser handled my recent service with real professional courtesy. My car was completed on a Saturday and the team was flexible around my schedule. The service was booked on short notice as well. Information on service… questions was texted to me and clear.Thank you for the great review! We're glad to hear that our service team at Audi Shrewsbury provided you with professional and courteous assistance. It's wonderful to know that we were able to accommodate your schedule and provide clear communication throughout the process. We appreciate your business!
Audi Service
by Cheryl on 07/18/2023This dealership goes above and beyond!Hey Cheryl, thank you for the kind review!- The Audi Shrewsbury Team
First Class
by Amanda on 05/11/2023Always so accommodating! Every time I get my car serviced here, it’s the royal treatment. They really go above and beyond. Cannot say enough good things. 10/10Amanda, we truly appreciate your kind words about our team here at Audi Shrewsbury. We're thrilled that you've been consistently impressed by our level of service and care for your vehicle. It's always a pleasure to help out in any way we can. Thanks for choosing us!
Expert Audi Service with a Personal Touch!
by SteveP on 02/24/2023Felicia and Dave at Audi Shrewsbury's service department provided an exceptional customer experience. Felicia's extensive knowledge and attention to detail ensured that my Audi received the exact services it needed. Dave's friendly advice… and recommendations provided me with peace of mind that my vehicle was in good hands. The personal touch that they brought to their work made me feel like more than just another customer. I highly recommend Felicia and Dave to anyone looking for reliable and expert Audi service.Thorough and accommodating!
by Colum on 10/14/2022Rebecca and the team there in the service department were excellent. They made several accommodations to inshore I could get to an important meeting by arranging an Uber at first and then a loaner. I got my car back fully serviced and fully… detailed. They even added some gas to it! Super friendly bunch and highly recommend this dealershipThank you for trusting Audi Shrewsbury with your vehicle's service needs! We're happy to hear Rebecca & the team provided you with a streamlined experience and we hope you'll be visiting us again in the future. Take care!
Quick and efficient service
by Nancy on 09/08/2022They provided excellent service in a timely manner.World Class in Customer Service!
by Jennie K on 09/02/2022Bring your car to Audi Shrewsbury! Anthony and Dave both took such awesome care of me when my car needed some extensive work. They made the experience painless, and explained everything very thoroughly. Plus I had no down-time to my day to… day activities with the beautiful loner Audi I was provided. Can’t say enough good things!Outstanding!
by Amanda C on 09/01/2022You really get the royal treatment at this place! My client advisor Rebecca was incredible and super accommodating. I was in and out really fast but it is a fabulous place to hang out for a few. 10/10
Thank you for your confidence in Audi Shrewsbury, and for your business. We are grateful to have you as a customer!
by Audi Shrewsbury on 02/21/2025