Herb Chambers Volvo Cars Norwood
Customer Reviews of Herb Chambers Volvo Cars Norwood
Review type:
Sales experience
Amazing customer service !!! Best ever!
by Joe Mahoney on 02/27/2025I accidentally showed up on wrong appt day. Paul Dixon went above and beyond to assist me and get my car serviced despite my mixup. Paul also assisted me with getting into a loaner car so I could get back to work. Very grateful for all… of the assistance and support they have shown. THANK YOU!Joe, we're delighted to hear that Paul was able to accommodate you and provide excellent service at Herb Chambers Volvo Cars Norwood. We appreciate your kind words and look forward to assisting you again in the future!
Psychotherapy For Me and Expert Service For My 25 Year Old Wagon
by Michael M on 02/07/2025Collin Ayers has a vast understanding of what can and does go wrong with Volvos as well as other brands of cars. He has taken care of my parents and my Volvos numbering about seven over forty years. He is patient, understanding, and clearly… explains and prioritizes what needs to be serviced and what can be done at a later time if needed. Both he and the service coordinator Patty Rich are Great Assets to Volvo and the Herb Chambers Brand. I highly value their opinions on everything automotive.Hi Michael. M! Thank you for sharing your experience with Collin and Patty at Herb Chambers Volvo Cars Norwood! We're delighted they've consistently provided valuable insights and exceptional service over the years. Your trust in our team means a lot to us!
Sales experience
by Cyn on 11/27/2024updated 12/04/2024This dealership is nice and everyone seems to want to help and friendly but didn’t seem aggressive. First time customer would highly recommend and definitely will come. Freddie (Fouad) was very professional, quick responses to texts and… was pleasant to work with! Definitely would recommend and would come back for future sales!Cyn, we're delighted to hear that Freddie and the team at Herb Chambers Volvo Cars Norwood made your first visit a positive one! Thank you for recommending us, and we look forward to seeing you again in the future.
Great service, Great people
by grant bourn on 11/22/2024updated 12/03/2024Outstanding, reliable serviceYour review makes our day, Grant! Thank you! - Herb Chambers Volvo Cars Norwood
Good service!
by Wayne M on 10/28/2024Very friendly staff especially service advisor Psul Dixon. Service is top notch and they keep my car running smoothly.Wayne, thank you for the great feedback! We're delighted to hear that Paul and our team at Herb Chambers Volvo Cars Norwood are keeping your car in top shape. Safe driving ahead!
Paul
by Rob D on 10/21/2024Customer service is excellent. Friendly people.Thanks for the great review, Rob! We'll see you next time! - Herb Chambers Volvo Cars Norwood
Great service
by SC on 10/07/2024updated 10/14/2024This is a great dealership, to sales to service they are very helpful and welcomingThank you for the wonderful feedback about our Herb Chambers Volvo Cars Norwood team! We appreciate your support and look forward to seeing you at your next visit. Take care!
Nothing but the best
by Polestar Wes on 10/02/2024A car is usually one of the most expensive things you’ll buy in year life so I believe in proper dealer scheduled maintenance. Colin at Herb Chambers Volvo of Norwood as been taking care of Volvo since 2016. From day one have been very… impressed with his knowledge. I always receive prompt courteous service and the techs always return my car clean and in perfect condition. If you need service on your Volvo, Herb Chambers is by far the best Volvo dealership in MA.Thank you for your continued trust in Herb Chambers Volvo Cars Norwood! We're delighted to hear that Colin and our team have consistently provided knowledgeable, prompt, and courteous service since 2016. We appreciate your recommendation and look forward to serving you again!
Smooth sailing
by Wayne M on 07/27/2024Paul Dixon, my service advisor, made my service experience quite easy. He explained, in detail, what I should expect and kept me informed about the service provided. Highly recommend Herb Chambers Volvo!Wayne, we're delighted to hear that Paul made your service experience smooth and informative at Herb Chambers Volvo Cars Norwood. Thanks for the high recommendation!
Laughably Bad Service and Overcharge
by Anonymous on 04/03/2024I scheduled a service appointment 2 months in advance to have my car battery replaced. I dropped my car off at 10:45am and never heard from them until the next day after I called 3 times. They hadn't even looked at the car yet. After… another full day, finally got my car back to the tune of $209 labor for a battery replacement. 3 days for a standard battery replacement.We're disappointed to hear about your recent experience with us and apologize for the time that was lost. We want to discuss this to understand more about what happened to ensure this situation doesn’t reoccur. Please reach out at your earliest convenience. Thank you, Nick Salem - General Manager - nsalem@herbchambers.com
Great service!
by Laurie on 02/29/2024I was very impressed with the service department - the communication, recommendations and service work were all excellent.Laurie, we're delighted to know you had an impressive experience with our service department at Herb Chambers Volvo Cars Norwood. Thanks for your feedback!
Painless and pressure free!
by Craig on 01/31/2024No pressure and pleasant staffHi Craig! Thank you for leaving us this five-star review and kind words about our sales team at Herb Chambers Volvo Cars Norwood! We'll see you next time!
Dont go to them
by Antony on 11/19/2023Had a very bad experience with them, normally I dont write reviews but I think its very important to bring up my experience with their team and it might help others. I bought a used certified car from them and the car had multiple issues,… even after taking it there multiple times, the issues are not solved. They just try to fix it temporarily. Also till the sale happened, they were very responsive and after the sale they dont even answer your call. I wouldn't recommend them to anyone, if you need peace of mind, please stay away from them.Antony, We're sorry to read about your experience. This is not what we want for any of our guests. It's disappointing to know that you've had multiple issues with your car. We'd like an opportunity to make things right and address any outstanding concerns you may have. Please reach out directly so we can try to assist you. Thank you, Nick Salem - General Manager - nsalem@herbchambers.com
Always Excellent Service
by Mario on 10/20/2023Colin and team are always provide an outstanding service. They are the reason I have been a repeat customer over many years as I know they will do a great job.Mario, it's fantastic to know that Colin and our team at Herb Chambers Volvo Cars Norwood have consistently provided you with outstanding service. Thanks for your loyalty over the years!
Long-Time Customer Service Review
by Ken M on 08/16/2023Our current 2019 XC90 is our sixth Volvo. Needless to say, we are committed Volvo owners. Our feelings for the product are derived equally from a superior vehicle and from a dealer that shows its commitment to its customers through the… people it employs and the policies it adheres to. Day in and day out, Colin Ayers goes above and beyond to ensure that Herb Chambers customers receive terrific service. Our continued business is due to Colin’s tireless efforts to do his best for us!!!Ken, it's fantastic to know that Colin and our team at Herb Chambers Volvo Cars Norwood have consistently provided you with top-notch service. We appreciate your loyalty and look forward to continuing the tradition of excellence!
Very satisfied
by Joan on 12/06/2022Peter at the service desk was terrific and we are very very pleased with the service provided - timeliness, thoroughness, communication and sensitivity to costs.Hi Joan, Thank you for leaving Peter and Herb Chambers Volvo Cars Norwood this great review! We hope to see you here again for all your automotive needs!
Very good experience after a not so great start
by Bob P on 07/13/2022What started out as a very bad experience turned into a very good one. I began by arranging a test drive of a new Volvo which I saw on the dealer's website. However, when I arrived at the confirmed time, I was told that the car was not… available. It was out as a service loaner and there seems to be very poor communication between the "internet department" where I made the appointment and the dealership. My wife and I had traveled 30 miles to get to the dealer in a neighboring state of ours, so we were very disappointed and not happy at all. The salesman, Rami Kordab, left me a voicemail later in the day saying that the car would be available in a few days. I had no intention at the time of making another trip to this dealer. However, the next day I got an email from the manager, Nick Salem, saying that they were eager to do what they could to earn my business. So I wrote back and said: bring the car to me! Well, they did! Rami drove the car to our house and my wife and I spent about a half hour driving it. Turns out the car, while a 2022, had been in use as a service loaner for about 8 months and had 9000 miles on it. However, it was in great shape. We negotiated a deal with a good price for my trade-in and a decent discount on the "new" car. All while standing in my driveway. Rami impressed me. It was a pleasure working with him. He lived up to all the promises he made, regarding a thorough cleaning of the car and taking care of the registration in our home state. He gave me a very helpful orientation to the car when I picked it up. So while we got off to a bad start due to poor communication (if you set up a test drive with the internet department, call the dealer to confirm), in the end I was very pleased. I was treated fairly and respectfully and would consider repeat business with Norwood Volvo and Rami.Thank you for sharing your experience. We do apologize for the miscommunication regarding your initial test drive, but appreciate you giving us the opportunity to make things right. Enjoy your new vehicle and please don't hesitate to reach out if we can be of service again in the future! - The Herb Chambers Volvo Cars Norwood Team
Quality service
by Brendan on 05/26/2022Associates are friendly. They set the expectation for time and service to be performed. Peter Brown has always been super helpful.Hi Brendan, thank you for taking the time to share your experience working with Peter at Herb Chambers Volvo Cars Norwood! We appreciate your kind words and look forward to seeing you again!
Best Volvo Service in Boston!!!
by Ken M on 02/12/2022Herb Chambers Volvo always does a tremendous job. Their people are uniformly professional, always doing their best to satisfy their customers. We consider the service department to be the most important part of the organization.Thank you for these wonderful comments about our team, Ken! We're honored to have you as a Herb Chambers Volvo Cars Norwood customer and look forward to your next visit!
Sketchy Used Vehicle Sales
by Matthew Voirol on 06/29/2021I just purchased a 2019 used vehicle from Volvo Norwood. Upon getting it home I realized that the drivers headlight was cracked and will not pass state inspection in my state (NH). Nor does it pass in Massachusetts. “Registry of Motor… Vehicles requires that the lenses on the lighting devices and reflectors required for a motor vehicle must 'be intact, clean, unobstructed, and free from cracks.” 540 Code. Mass. Regs. § 4.03(10)(d) (2008). This is a nearly $50,000 car with only 20k miles on it, not some piece of junk. I expect to be able to pass safety inspection in my state with such a purchase. After my purchase, I received several emails asking me to reach out to GM Errol Gaudette if I had any issues. So I reached out to my salesperson and to Errol Gaudette, the GM. Errol proceeded to basically ignore my emails and push all ownership of the situation onto the salesperson. After some back and forth, my salesperson told me they would not assist with repairing the issue and my only option is to cancel the sale. Not so easy when I’m an hour away, have already traded in my previous vehicle, cancelled the loan, insurance, and registration. A lot of work to just remedy a $900 repair on a $32,000 used vehicle. Errol has still not contacted me directly. I feel this is an absurd way to handle this issue, and the GM Errol has shown no ownership or communication. This transaction has demonstrated to me an outstanding lack of leadership and integrity for the Herb Chambers brand by Errol Gaudette.
Cyn, we're delighted to hear that Freddie and the team at Herb Chambers Volvo Cars Norwood made your first visit a positive one! Thank you for recommending us, and we look forward to seeing you again in the future.
by Herb Chambers Volvo Cars Norwood on 12/04/2024