CarMax Norwood
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Customer Reviews of CarMax Norwood
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The following reviews are more than two years old. They are not included in the overall rating.
1 sales review
Lied about quality of a vehicle I paid to transfer.
by jimbo3000 on 09/21/2017I paid 300 dollars to have a car transferred from Illinois to Norwood. I wanted the car to be in really good condition and so specifically asked for a 'walk around' and report before it was shipped to check for any scratches inside and out.… I was told it was in really good condition and I had nothing to worry about. When it arrived, and I went to check it out, it was obviously in a poor condition. Front bumper needed re-painting (!). scratches and dents had been very poorly repaired with a color pen, scratches all around the interior and back of seats. All very obvious defects. Why couldn't they just be honest with me from the start and save me 300 dollars? I might even have chosen a different car. I feel like they lie to you to get you in the door and then charge a premium for their vehicles that are far from premium quality. Very bad experience.
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