Lia Toyota of Northampton
Customer Reviews of Lia Toyota of Northampton
Review type:
Great job on a vehicle purchase!
Excellence every time
by Lee Callan on 02/21/2022Thoughtful and comprehensive - our service advisor, David Spafford, took excellent care of both our 2008 and 2010 HighlandersLee, Thank you so much for your positive review! We are so glad that David took great care of you and your vehicles throughout your visit. It is our pleasure to assist you in any way possible. We wish you the safest of travels- on behalf of the entire team!
Sometimes it takes a little longer
by Craig G on 02/16/2022Brought it in on a Saturday. They said “it may even be done today “. They said that every day till Friday when I picked it up. Always friendly always good work. Great lounge. This time took MUCH longer. Have used their services several… times and even bought this car from them.Review
by Kathy Elliott on 02/15/2022Went to Lia Toyota to get a sticker. Quick and courteous service. In and out in no time. Thank you Gerald Leclaire.Kathy, Thank you for your 5-star rating! We are so glad that our team took great care of you throughout your visit! It is our pleasure to serve you. Please drive safely, and do not hesitate to let us know if there is ever anything more that we may help you with!
Justin Prescott/Sami/Alex
by Marcy D on 02/15/2022Justin was very helpful and pleasant walking us through the paperwork. Sami responded to an inquiry about a RAV4 that I was looking for. Just when I didn’t think I was going to find one, Sami called and had one coming in within a couple of… days. She was very nice. Then I got switched to Alex to start paperwork to hold car. Alex was very nice to work with also.Marcy, Thank you so much for your positive review! We are happy to hear that Justin, Sami, and Alex took great care of you and made your experience with us an all-around success! It is our pleasure to assist you in any way possible. We wish you the safest of travels- on behalf of the entire team!
Professional and knowledgeable
by B on 02/14/2022I was taken right in on a Saturday afternoon, even though I was a tad early for my appointment. Jonathan Eliza was my service rep, and he went over the recommended services and spoke with me about snow tires which was entirely a side topic!… (I was debating rotating tires or waiting until snow tires went on!) I was in and out in a reasonable Amount of time too!Thank you so much for your positive review! We are so glad that Jonathan took great care of you and your vehicle throughout your visit. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.
Always able to fit me in!
by Ellen Kennedy on 02/04/2022My favorite thing about this dealership is the family atmosphere. I always feel taken care of, and Lindsay Hart (sp?) is the best. I had forgotten my coupon and she went out of her way to make sure I received the discounts nonetheless. I… have a service dog, and the entire crew is both respectful and caring, often bringing her water or something to lay upon.Ellen, Thank you so much for your positive review! We are happy to hear that Lindsay and the team consistently take great care of you throughout your visits. It is our pleasure to assist you in any way possible. We wish you the safest of travels until we meet again!
Convenient way to get your state inspection
by Charliegs on 01/03/2022Drive in to huge service bay, stay out of the weather, wait in a large lounge for the 30 minute inspection. David Spafford was efficient and professional.Thank you so much for your wonderful review! We are so glad that David took great care of you throughout your recent visit! It is our pleasure to assist you in any way possible. We hope to see you again the next time your vehicle is ready for service!
Happy with my service visit
by Claudia AC on 12/17/2021My car had experienced unexplained battery problems and I took it to Lia Northampton (where the vehicle was purchased) for an evaluation. Jonathan Eliza was the service representative that checked me in and took my information about the… problem. He let me know approximately how long it would take to discern the issue and then called me to let me know when the car would be ready. He asked the right questions when I arrived and the problem was corrected.Claudia, Thank you for your 5-star review! We are so glad that Jonathan could get your automotive needs taken care of. Your safety and satisfaction are our utmost priorities. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.
Great customer service
by Jackie on 12/03/2021I want to thank Lindsey Heart for her patience and kindness. I am always anxious when I go in for service but she made me feel comfortable. I had questions about my tires and she took me back to my car and measured the thread on my tires… and showed me the tool they use to measure. She went over and beyond to answer my questions. I will come back just because of her exceptional service.Jackie, Thank you for leaving Lindsay this wonderful review! She will be honored to hear of your very kind words and to know how greatly you valued her service! It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns!
Vehicle service
by Deb Drumm on 11/18/2021John Eliza was extremely helpful and kept me up to date with progress. He is very knowledgeable, polite and accommodating.Deb, Thank you so much for your positive review! Providing thorough and efficient service is so important to us, and we are pleased that John's efforts met your satisfaction. We wish you the safest of travels. We hope to see you again the next time your vehicle is ready for service!
Lindsay Heart at Lia Toyota Northampton
by Byung Jun on 10/13/2021I would like yo say she is the best advisor you could meet. Knowledgeable, respectful, and professional.Byung, Thank you for leaving Lindsay this 5-star review! She will be honored to hear of your very kind words and to know that you greatly value her service. We thank you for confiding in us with your automotive needs, and we hope to see you again the next time your vehicle is ready for service!
Lindsay Heart
by Lindsay Heart on 09/30/2021Overall, polite, professional, and courteous, my service appointment was highly satisfactory. Since there were a few technicians away that day, my service took about 45 minutes longer than expected. Lindsay offered me a discount for the… inconvenience, which was appreciated. Compared to another service appointment at the same location with someone else ( which prompted me to not go back to this dealer for my next purchase ) this was a marked improvementLindsay Heart
by Mike Caney on 09/06/2021Whenever I need to service my Toyota Tacoma truck I call Lia Toyota, Northampton, MA and always do business with Lindsay Heart. Why? Because I trust Lindsay to check my record in the computer and discuss required service for my vehicle at… the mileage level.Mike, Thank you for taking the time to leave Lindsay this wonderful review! Providing thorough and efficient service is so important to us, and we are so glad that she consistently meets your satisfaction. She will be honored to know how confident you are in her efforts. We wish you safe travels. Please do not hesitate to let us know how Lindsay and the team may be of further service to you in the future.
Excellent service
by Judy on 08/11/2021My service advisor, David Spafford, was super. Good communication about what was going on with my vehicle and very thorough!Judy, Providing thorough and efficient services is so important to us, and we are overjoyed that David's efforts met your satisfaction. It is our pleasure to assist you in any way possible. We thank you for taking the time to leave him this positive review, and we hope to see you again the next time you are in need of automotive service!
pP
by Rob LaFleurI on 08/09/2021This service was my 24 month so there was no service charge. Lindsay Heart was very helpful and relayed my requests to service. I had a broken plastic piece on my remote mirror (the mirror works fine)the answer was $242.00 for a new mirror… and $100.00 labor,I guess my mirror will be fixed with gorilla tape. I asked to have someone pop my bumper back (I caught it on my garage door) I am sure it would take maybe a minute but no one had time. This service took 2 hours and the primary purpose was to top off fluids and check basic functions. In general I am very satisfied with Lindsay Hearts handling of my appointment.She Is professional and very helpful.Service
by Gerald Laclaire on 07/01/2021Service started on time, and was finished in time as quoted. Gerald keep me updated on progress and was very knowledgeable about my vehicle and the service plans covered by Toyota.Gerald, Thank you so much for your 5-star review. We are pleased that we could get you and your automotive needs efficiently taken care of, and we are happy to hear that Gerald kept you updated and informed- from start to finish. We wish you the safest of travels- on behalf of him and the entire team. Please don't hesitate to let us know how we may be of further assistance to you in the future!
bi-yearly checkups
by Sara on 06/24/2021I have one more complimentary bi-yearly checkup left. Gerald Laclaire let me know that my car is 'like new' still: all i needed was washer fluid. I love driving my car, and glad it is passing the checkups so easily.Sara, Thank you so much for your 5-star review! We appreciate your business and are happy to hear that your vehicle is still running as good as new. Your safety and satisfaction are of the utmost importance to us. Please drive safely, and do not hesitate to let us know how Gerald and the team may serve you again!
Always a great experience
by R Porter on 06/24/2021The work gets done at a reasonable price. Everyone is professional, friendly, and knowledgeable. I especially want to mention Gerald Laclaire. He was very helpful. Explained what was done in understandable way. I also had some questions… about resetting mileage and such. He was patient and took his time. Made certain I understood.Thank you so much for your excellent review. Offering remarkable service and deals is always our goal, and we are overjoyed that Gerald's efforts met your satisfaction. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns!
Bate and switch on price
by Steve L on 05/29/2021Clicked on link in Edmunds to vehicle, used, with a price listed. Dealer replied and I setup appointment for 1 hour plus drive and reviewed the vehicle. Loved it, no issued there. However, Edmunds showed vehicle ad "price dropped, from… about $8700 to $8325". When they gave me the paperwork to purchase car was $10755! They told me 2 reasons for this 1. Edmunds doesn't work for them and they just pick cars and put whatever price they want on it - not their fault. I never heard of such a weird excuse, plus clearly false. 2. Car was $8300-ish but they put $1200 work into it so they is why is didn't match the ad in Edmunds. Again, strange excuse, if they spent $10k to fix it would they try to sell it for $20k? Got home and they now have price in Edmunds at $10755, so clearly Edmunds is working for them and they corrected the price. I would have been fine had they just said it was a mistake and they can't go that low to make up for the mistake. Stuff happens, but lying about it is never right.Hello Steve, Thank you for your time and consideration, You are correct in saying that this was a mistake with Edmunds and their pricing, Nowhere else was that price listed including our own dealership website. While this was not our mistake, we understood that you drove up from out of state so we offered a discounted price and showed you the work that we had recently put into the vehicle. I would be happy to talk to you more about this vehicle to see if we could come to an agreement. Please email or call me at your convenience 413 586-8922 - cpeltier@liacars.com Thank you, Chris Peltier General Sales Manager
Always such great service!
by Emma Kohlmann on 05/06/2021Everything was done in a timely matter. Gerald Laclaire gave me all the information I needed. Was super kind and understanding! Explained to me what my car needed and how to keep it running! I really appreciate it.Our Salesperson was knowledgeable and helpful
by John on 04/29/2021Over the weeks as we interacted with the sales department, Grant Goodwin, who was knowledgeable and helpful, treated us with respect and not a lot of pressure as we made the important decision to purchase a RAV 4 Prime. We felt good about… our purchase. However, when we were escorted into the Business Manager’s office to sign the final documents we were subjected to high pressure tactics to purchase at least four additional add on warranties adding over $4,000 in closing costs. When we resisted we were forced to sign individual forms attesting to the fact that we were refusing the add ons. Although we were told we were signing a document to attest to Lia’s full disclosure, the implication was the we were somehow jeopardizing our Toyota Warranty. My wife and I told the Business Manager that we were not accustomed to purchasing anything without careful research and did not appreciate being ambushed at the time of signing such a significant purchase agreement. The implication throughout this conversation was that we had purchased an inferior product that needed all these extra warranties. We purchased the Toyota RAV 4 Prime because of its cutting edge technology, quality, and reliability. The high pressure sales effort to add to the Lia’s profit margin, in fact, only servers to undermine Toyota’s brand name and significant accomplishments. In closing we were pleased with the sales department, but very displeased with the ethics and management structure of Lia’s business manager’s office. The owner, Mr. Lia, must address this unethical practice, before we recommend this dealership to others.Dear John, Thank you for your recent purchase and congratulations ! While Toyota has a fantastic basic warranty and is a fantastic product we are required to let you know what additional coverages and warranties are available to you, and is standard business practice to do so. These additional coverages are optional, and you can carefully research these coverages and you may also purchase them at a later date if you desire. Furthermore, declining any additional coverages has no affect on your existing Toyota warranty. If any of this was made unclear to you at that time, please give me a call so we can clear things up. Congratulations again on your purchase, we look forward to maintaining a great relationship with you and your vehicle. You can reach me at 413 586-8922 or by email cpeltier@liacars.com Thank you . Chris Peltier General Sales Manager
Thank you for your outstanding feedback, Loreto. We're delighted Darrian and Samuel both provided exceptional service at every step in the process. Congrats on your new vehicle! We wish you all the best in your travels ahead, from everyone at Lia Toyota.
by Lia Toyota of Northampton on 07/30/2025