Lia Toyota of Northampton
Customer Reviews of Lia Toyota of Northampton
Review type:
Jeremy Pease
Excellent service
by Satisfied Customer on 03/17/2023Have never had an issue with the service department. Customer service is excellent also.Thank you for sharing your kind feedback with us! We hope to always deliver the most thorough and accommodating service for you and your vehicles. Please don't hesitate to let us know if there is ever anything else we can do for you. See you next time!
Well done!
by SMC on 03/03/2023Caroline Donnelly greeted me politely and took care of my problem very efficiently. It was a painless experience. Thank you.Thanks so much for the 5-star review, SMC! We're glad Caroline provided you with a stress-free service experience. We graciously look forward to making your next appointment just as superb. Thank you for choosing Lia Toyota!
car inspection
by Kerry on 03/01/2023I went in late in the day to have my car inspected. Johnathan Eliza was gracious enough to squeeze me in..Wonderful! Thank you for letting us know Jonathan did everything he could to squeeze you in for your car's inspection, Kerry. Our goal is to provide whatever we can to make your service visits convenient. We hope to work with you again some day when Jonathan and the Lia Toyota team may assist you with anything.
IQ IQ
by Rittie B on 02/27/2023Had our Scion IQ worked on at Lia Toyota and Caroline Donnely was excellent in taking care of everything. Would recommend Lia Toyota to take care of any service needs.Hi, Rittie! Thanks for sharing your thoughtful feedback on Caroline. She's fantastic and we're delighted to know how satisfied you were with her assistance in getting your Scion IQ all squared away. We hope to emulate this positive experience at your next appointment. See you then!
Friendly Service
by Ed on 02/22/2023The service center was very clean and orderly. Caroline Donnelly was very helpful and polite. - an excellent service representative.Ed, thank you for taking a moment to recognize Caroline's efforts with the honor of your 5-star review! We're so happy to know how pleased you were with our facility and with Caroline's advice and support. We hope to make your next appointment just as great!
Vehicle repair
by W on 02/07/2023Great service from Phil Lombardi ,the mechanic that repaired my vehicle and the rental department.Excellent experience . I’ll be back.Thanks so much, W. We're glad Phil and the Lia Toyota team made your service appointment a valuable and accommodating experience. We graciously look forward to making your next visit just as superb!
Friendly and professional
by Kevin on 01/26/2023Great service at Lia Toyota in Northampton. Gerald Laclaire was prompt in getting my service arraigned, gave me a fair estimate of time and even texted me when it was ready. Can’t ask for more. Makes me happy to buy and service my cars… there.Kevin, thanks so much for stopping by to share how satisfied you were with our service team. Your service advisor, Gerald, will be honored to have earned your confidence. We hope to continue being your #1 choice for your automotive needs. See you next time!
Great Service at Lia Northampton
by Peter Greenwald on 01/16/2023Ask for Caroline Donnelly as your service representative. She always takes great care to see that I get the very best service, and she is very nice.That's so nice to hear, Peter! Thank you for sharing your kind review of Caroline. We're pleased she has consistently delivered her best service to you and made sure your vehicle is well taken care of. We look forward to making your next appointment with her just as outstanding!
Great service
by Henry on 01/14/2023Gerald was very polite and explained very thoroughly the service I was receiving. The service was quick and recommend Lia ToyotaHenry, thanks so much for sharing positive feedback on Gerald! We're glad he provided you with a pleasant and convenient service visit to get you safely back on the road in a timely manner. Please come see us again some day when Gerald and the Lia Toyota team may assist you with anything!
Quick service
by Brian on 01/06/2023The service representative Jonathan Eliza asked all the right questions in writing me up and the service technician got me out quickly. I waited in the showroom area and Jonathan found me and got me to the cashier who was very polite. I… also had some nice words with my sales rep Fran. Good experienceHi, Brian! Thanks so much for sharing about all the ways our service team made your visit so convenient and pleasant. Jonathan is very thorough and we're glad he took excellent care of you. We graciously look forward to making your next appointment just as outstanding.
Thorough and helpful
by SLSummy on 12/29/2022I had outstanding service from Lia Toyota. Their crew is incredibly helpful. Lindsay Heart was my service advisor, and she left no stone unturned. She went as far as personally speaking to my warranty company for both present and past… unresolved issues. Mable Marable arranged a ride home for me during rush hour when it was clear I had to leave the car for a couple days. Thank you!This is the type of visit our guests deserve. Thank you for taking the time to give recognition to Lindsay and Mable for making your service visit so thorough and accommodating. We appreciate your business and your positive feedback. Thank you for choosing Lia Toyota!
As usual
by DD on 12/15/2022Another great service visit - phillip lombardi made sure it worked out .Hey, DD! Thank you for stopping by to share positive feedback on your visit with Philip. We truly appreciate your continued business and we're happy you've been so pleased with the service you receive from Philip. He's certainly an asset to our team. Please don't hesitate to give us a call when Phil and the Lia Toyota team may serve you again!
Thank you Thank you.
by Amy on 12/15/2022I have always found the crew at Lia toyota of Northampton to be incredibly helpful and caring. Lindsay has been helping me for years and has been supportive and helpful. Actually all of the folks in the service department are genuinely… caring and efficient.Thank you, Amy! Your thoughtful review just made our day! We're absolutely delighted that Lindsay and the rest of the team have consistently delivered their best service to you and your vehicles over the years. It is always our pleasure to help you with your automotive needs and we look forward to doing so for many more years.
Top Shelf Service
by Gary Ciaschini on 12/14/2022Dave Spaford was very easy to work with. Very knowledgeable and professional. He is my go to service coordinator. A pleasure 😄😀Thanks so much, Gary! We're glad to know Dave continues to be someone you can count on for your automotive service needs. We look forward to making your next appointment just as fantastic. Thanks for choosing Lia Toyota!
Service at Lia Toyota
by Delia Nash on 12/05/2022David Spafford was excellent. He took the time to listen, to understand the issues with the car, and my concerns. Dave worked with me to identify the priorities, and guarantee no work would be performed without my approval. After… determining the status of the car, he provided me with detailed explanations. I felt complete trust. i highly recommend this dealership, and David Spafford for Service to any Toyota vehicle!Delia, your complete trust is an honor we do not take for granted! Thank you for sharing your 5-star feedback on David and the very thorough service visit he provided for you and your Toyota. We graciously look forward to serving you again, so don't be a stranger! Best wishes to you this travel season!
Why go anywhere else ...
by Stephen T on 12/02/2022Dealing with Abner Garcia went as smooth as he could possibly make it.His overall Knowledge of he process made it a pleasure to work with him. Where it took a long time due to the Shortages felt around the Globe and my Specific color i… desired , Abner kept me abreast when info became available and put the deal together in a timely fashion.All levels of the Management team also made the Transaction seamless.That's wonderful, Stephen! It's a challenge these days, for sure, but we're thrilled Abner's diligence resulted in a smooth, successful buying experience for you after all. Congratulations on your new ride! We wish you happy and safe travels on all of your upcoming plans. Thank you for choosing Lia Toyota!
great service.
by Marc on 11/28/2022David Spafford did a great job for me in service and customer service skills are excellent. they fixed everything for me and got me on my way perfectly.Thanks so much, Marc! We're delighted David provided you with a thorough and convenient service visit. Your complete satisfaction means everything to us and we wish you all the best on your upcoming travels. See you next time!
Prompt and friendly
by MaryAnn M on 11/24/2022Gerald Laclaire the service rep Was very friendly and helpful. Service was quick.Hi, MaryAnn! Thank you for the 5-star review of Gerald. We love to hear from our guests who have had a pleasant visit and we're so glad Gerald got your vehicle safely back on the road in a timely manner. Until next time, drive safe and take care!
Good service
by Mike K on 11/17/2022Jonathan Eliza was very professional.Mike, thanks so much for your positive feedback! It's very important that our guests and their vehicles receive a thorough and attentive service visit, so we're pleased Jonathan made that happen for you on this trip. We look forward to making your next appointment just as superb!
Great work!
by Jonathan Eliza on 11/11/2022The staff are very nice and welcoming.Thank you for sharing your 5-star review with us! We're delighted to know our service team treated you and your vehicle to a friendly and accommodating visit. Please keep us in mind for any and all of your automotive needs. We hope to see you again at Lia Toyota!
nice welcome and always helpful
by Ricky on 11/01/2022I'm so happy with the service everytime I visit .Thanks so much, Ricky! Providing you with a convenient, friendly visit is always our intention, so we're glad you're happy with our services. We look forward to making your next visit just as superb. Thank you for choosing Lia Toyota!
Thanks for letting us know Jeremy provided you with an accommodating and informative dealership visit, Trin! Please don't hesitate to get in touch if you should have any other needs or questions. Thanks for choosing Lia Toyota!
by Lia Toyota of Northampton on 08/06/2025