Balise Hyundai of Cape Cod
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Customer Reviews of Balise Hyundai of Cape Cod
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Two years in and relationship soured
by capecodrondo on 04/29/2015Today I brought my under-warranty 2011 Hyundai Veracruz to this dealership for two manufacturer recall campaigns. Later in the day I received a call from the service advisor informing me that one of my brake calipers was "sticking" and had… nearly worn out the pad. I was informed that a sticking caliper is not covered by the Hyundai Assurance bumper-to-bumper warranty - the caliper must seize before it is covered. A phone call to Hyundai USA opened a case there but I was informed the dealer is the arbiter of what is an is not covered under the warranty. I started this day a loyal Hyundai customer of 12 years and ended the day filing a complaint with the Massachusetts Attorney General. What a disappointing experience from a brand and dealer I have valued for years.
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