Planet Subaru
Customer Reviews of Planet Subaru
Review type:
Planet Subaru gives back!
by Joyce Keyes on 12/20/2021updated 01/07/2022Planet Subaru of Hanover has such a bright and cheery showroom with furry friends to greet you at the door. Every encounter I have ever had was a position one in which I felt they took the time to get to know me and what was important to… me. I love the fact that they partner with Standish Humane Society so this rescue can continue to help unwanted and homeless pets find their forever homes. They have repeatedly chosen Standish Humane Society to be the recipient of their Share The Love campaign funds. The donations received from Planet Subaru assist this rescue with the financial ability to help so many animals on the South Shore of MA by providing low cost spay and neuter, medical assistance to those with financial need and rehoming many displaced, unwanted or lost animals. What an outstanding business to have in our community.Great staff, great service--very happy I went to Planet Subaru!
by Dot L on 12/17/2021I was looking for an extra car for the family. We had heard great things about Planet Subaru and how they are environmentally aware. We also are animal lovers and are especially pleased with all Planet Subaru, and Subaru USA in general,… support animal rescue. It's a big purchase for our family and we were looking for a used car. Planet Subaru's inventory has a great range of prices and we found just what we wanted at this dealership. Very happy we went there!!Hi Dot, thank you for the five stars! We certainly are all of those things, and we're always happy to meet someone who appreciates the contributions we make beyond making the purchase of a car easy and enjoyable. We definitely appreciate that buying a car is a big deal and one of the benefits of having such an enormous inventory is it helps ensure we have the one perfect car for you. We're glad you came to see us and we look forward to helping you again! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Great buying experience
by Bella on 10/15/2021This was the least stressful car buying experience I've ever had. Drew was there to answer all my questions and always got back to me very quickly. The price was all laid out for me from the beginning and there were no tricks or surprises.… The finance team is also extremely kind and helpful. I could not be happier.Hi Bella, thank you for the five stars and for your kind words about Drew! It's important to us that we operate with total transparency and it's great to hear that it's appreciated. When it comes to taking care of all the paperwork and financing we continue to make sure you understand every aspect of the transaction. We're glad you're happy and we hope to help you again! Dale Lathrop, general Manager (781) 826-4444x137 or dale@planetsubaru.com
It’s what makes a Subaru a Subaru. Trusting to get it done.
by GaryU47 on 10/07/2021Great service and sales staff. Not to mention the dedicated finance department . Hits a 10 out of 10 every time.Hi Gary, thank you for the five stars! We're glad to be here for you and look forward to seeing you next time! Dale Lathrop, general Manager (781) 826-4444x137 or dale@planetsubaru.com
Amazing!!
by Thai Bui on 10/06/2021Amazing selection of cars even better service!! Justin Mccaffery was excellent in helping me go over everything and answering any questions I had. It was my first time buying a car and Justin made things easy and simple. Planet Subaru was… really welcoming and made shopping for a car much easier than I thought it would!! Do not hesitate to go here or you’ll miss out.Hi Thai, thank you for the great review and for recognizing Justin! It's true that we have a very large and well-managed inventory, which is more important than ever these days. Our goal is to make your purchase easy and enjoyable, and I'm glad you're enjoying your new car. Congratulations and we hope to see you again! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Perfection
by Diane Wetherbee on 10/03/2021Mel was wonderful; knowledgeable, friendly, and efficient. Your dealership is immaculate and welcoming. My new Crosstrax is probably the best car I’ve ever owned.Knowing a portion of the sales price of my car is going to Standish Humane,… where I volunteered for years,was the frosting on the cake. The values of Planet mirror mine and made for an exemplary experience. ........ and the dogs; I was over the moon. Best decision I ever made was to come to your dealership. Thanks to all.Hi Diane, thank you for such a wonderful review and for your kind words about Mel! While we certainly aspire to make every purchase easy and enjoyable, and I appreciate you also recognizing our commitment to supporting our community. We have a longstanding relationship with Standish Humane Society and it feels great to have helped so many pets and their owners. Congratulations on your Crosstrek and we hope to see you again! Dale Lathrop, general Manager (781) 826-4444x137 or dale@planetsubaru.com
Perfect!
by Chris S on 09/30/2021How car buying should be. Low pressure with great customer service.Hi Chris, thank you for the five stars! Making the purchase process easy and enjoyable is what the Planet Subaru UnDealership philosophy is all about. Congratulations, and we hope to see you again! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
out of state car purchase
by Eric R on 09/09/2021We bought a car out of state unexpectedly and needed to find the right fit for our family quickly. I couldn't have been more pleased with everything. Everyone I dealt with, primarily the owner Dale, the Manager Nate and Eric in Finance,… were professional, responded timely, and were there every step of the way. We did everything "virtually" via email and text. They did all the paperwork for insurance, license and registration, which for being out of state I am sure wasn't as straight forwarded for them. They had a driver meet me 2 1/2 hours away from their dealership at my local DMV, he sat with me in the DMV, handled the paperwork, even put the plates on for me! In this day in age where sometimes customer service isn't where it used to be. great experience and HIGHLY recommend my experience with Planet Subaru. I would gladly give them my business again and again, lets hope not too soon! :)Hi Eric, thanks for the five stars! I'm glad you're happy with the Forester and that everything went so smoothly. NY registrations definitely take a little extra effort, but we have a lot of experience, and you were very responsive and organized as well. I'll make sure the rest of the team gets the proper kudos. I appreciate you sharing this experience with the world and hope you have a great fall! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
3rd purchase here…I compared their prices to every dealership around.
by Kristina Meuse on 09/02/2021We travel from Beverly, MA to Planet because they are the BEST dealership in MA. I called every other dealership within a 50 mile radius and they could not match Plants price or incentives. This is my 3rd car I’m purchasing from Plant.… 1st was a total loss (RIP deer, we were 💯 safe). 2nd we still own and drive at 115617 miles! 3rd is a brand new 2021 crosstrek that I picked up yesterday. We spent 5 hours test driving all kinds of levels of option packages and Ben was with us the whole way. My husband bowed out at 2 hours (pshh). Ben helped us to find a car that was on the way to the dealership from the factory (because it had the amenities and color I wanted). When it was ready a few weeks later, we did the financing over the phone and drove down the next day to sign. COVID SAFE facility! There is no need to haggle, every price detail is told to you up front. They will do cartwheels to make sure you are satisfied. Ok, well maybe. not cartwheels, but I didn’t ask. Ben is my new BFF so I’m totally gonna ask. Do your research, but if you wanna trust me, I 💯 guarantee that Planet has you and your families best interest at heart. (And they laugh at my jokes so we have a lot of fun…well I had a lot of fun, Ben has yet to review me as a customer;)Hi Kristina, thank you for the amazing review, and for coming back to us again and again! Ben is a perfect example of the laid-back professionals we have on our team that can help make the purchase process easy and enjoyable, as well as safe and comfortable. These are crazy times for us all and I'm not sure cartwheels are completely out of the question. We do keep all our dealings totally transparent and as simple as possible, something customers like you clearly appreciate. We'll make sure Ben gives YOU five stars too, and we're glad you're part of the Planet Family! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Simply the Best!
by Tracy on 08/26/2021Planet makes buying a car enjoyable. The dealership is very clean, organized and the staff friendly. Rhoda is great, she’s a great listener, patient and helped us buy a new cross trek.Hi Tracy, thank you for the five stars and kind words about Rhonda! We invest heavily in our facility and our staff to make you comfortable and give you a great experience every time you visit. We hope to see you again! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Superb Experience
by Dina LA on 07/29/2021Our car-buying experience with Planet Subaru was great. The sales team was professional, responsive, prepared and courteous- we felt well taken care of from the moment we came in. I highly recommend Team Planet!Hi Dina, thank you for the five stars and for your compliments on our team! We want every visit to be a great one and we appreciate the value of your time, so we'll make sure everything is ready. Thank you for your recommendation and we hope to see you again! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Great experience !
by Don on 07/19/2021Best run dealership I've ever encountered. Super friendly and efficient !!Hi Don, thank you for the five stars! It's true that the trains run on time at Planet Subaru, but it's equally important to us that all our guests have an excellent experience when they visit. We look forward to seeing you next time! Dale Lathrop, General Sales Manager (781) 826-4444x137 or dale@planetsubaru.com
This is how buying a car should be!
by Gail White on 07/03/2021A really good experience! Purchased a new Outback this week. Can't say enough about Justin McCaffrey. He was friendly, professional, knowledgeable, had a great deal of patience and there was no pressure at all. The financing was handled… easily and thoroughly by Joe in the billing dept. Everything was taken care of and I can honestly say this was the best car buying experience I have ever had. Highly recommend this facility.Hi Gail, thank you for the great review and all your kind words for Justin and Joe! Our goal is to make your purchase easy and enjoyable, and that starts with a salesperson that is all of the things you say. We're glad we made this purchase the best ever for you and look forward to seeing you again! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Service and rental
by Subaru Outback 2019 on 06/20/2021As always, , our experience with Planet Subaru allowed our day to progress smoothly! Someone was at the desk, ready to serve us when we arrived to dropped off the car for service. We left our car , planted ourselves in the rental they… provided and off we went! Our car was ready to Pick up ahead of the expected time. No question as to the dealer we’ll use when we buy our next Subaru!Hi Outback owner, thank you for the five stars and for sharing your experience! Our service department is a well-oiled machine and we have a fleet of new Subarus that we provide as loaners for our Passport customers. We understand how valuable your time is and we want to get you back on the road as quickly as possible. Thanks for choosing us to help care for your car and we look forward to seeing you next time! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Great experience.
by Jeff Towne on 06/12/2021We went to test drive a 2018 Outback to replace our Acura when it is paid off in August but my wife fell in love with a 2018 Forester black edition and we bought it. The whole process was easy. We got a lot more for our trade than we were… thinking a great interest rate and my wife was able to pet some dogs while we waited to help ease her anxiety. Thank you to Konstanza Rolas 1 of the best sales people I have ever dealt with.Hi Jeff, thank you for the great review and for sharing your experience! We have a great system for finding the best trade values for our customers, which makes a huge difference and makes everyone's life easier. Congratulations on your Forester and we hope to see you again! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Excellent experience purchasing first Subaru
by Cecily Bateman on 06/09/2021We had a superb experience purchasing our first Subaru from Planet Subaru. From our first contact to the pick-up of the fabulous Forester, we were impressed with the sales staff, particularly Eric Macintosh. He went above and beyond helping… secure us a 2021 Forester during the current low vehicle due to the chip shortage). We appreciate every professional courtesy shown us. As we came from out of state for the purchase, communication was key, and it was outstanding. We were treated kindly and fairly, and we couldn’t ask for any more during an automobile buying experience. We highly recommend Planet Subaru to anyone in the market for a new vehicle, particularly a Subaru. And ask for Eric Macintosh.Hi Cecily, thank you for sharing your experience and your kind words about Eric with the world! Our goal is to make the purchase of your car enjoyable and hassle-free, and Eric is a perfect example of the laid-back professionals we have on our sale steam that can do that. This inventory situation has been a challenge for us and our customers, but we'll always do our best to find you your perfect car. We appreciate your recommendation and we're glad you're part of the Planet Family! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Service
by Cecilia P on 05/20/2021Planet Subaru has always been courteous, professional, friendly, and helpful in every way possible! I would always recommend them to family and friends! Wonderful people!!Hi Cecilia, thank you for the five stars and for your kind words about our team! We appreciate your recommendation as look forward to seeing you next time! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Exactly what you'd want when making a car purchase!
by Charlie on 04/23/2021Likes: the partner that worked with us, the process of deciding on a model (we actually ended up buying the exact model that we turned in) and Planet found it at another dealership...we had it in two days, the deal and actually getting the… car which included a well paced orientation of the new features, the rescue dogs...! Dislikes: none!Hi Charlie, thanks for the great review! We're happy to hear that there was so much to like about your purchase and we're glad we found the perfect car for you. We're very glad you came back to us and that we were able to turn all this around quickly for you as well. If we can keep your "dislike" number at zero, then we're doing it right! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubau.com
Stellar experience
by Cheryl L on 04/08/2021Outstanding experience buying a Forester, these folks made it a pleasure to do business with them from start to finish. They gave me accurate, pertinent information about the car and the process, including financing and my trade-in, and… made me feel confident about my choice of dealership and vehicle. Cannot say enough good things about them -- go to Planet Subaru if you want a totally unique, positive car buying experience.Hi Cheryl, thank you for such a great review and all your kind words! Our goal is to provide exactly the kind of experience you describe; that's our UnDealership philosophy and what makes Planet Subaru so special. Congratulations and we hope to see you again! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Wonderful experience!!
by Tanya Stenson on 04/02/2021I just love everything about Planet Subaru- their environmental commitment, their no pressure style, their very comfortable showroom, their great sales and service team. I just bought my second Subaru Legacy and was thrilled to find out… that David Gardner was still on the team. I lucked out in that my dream car in my dream color and awesome features was available. David has a unique ability to be very efficient but also very personable. He is a great communicator. I appreciated that he was very patient in explaining all the new features in my car. It was also a pleasure to work with Joe Harris, one of the business managers, who was very kind and no pressure.Hi Tanya, thank you for coming back to us and for sharing your experience! We appreciate all your kinds words about David, he is all of those things and more. Joe really knows his stuff and can help make the financing part of the transaction stress-free, which is a relief for our customers. All of this is part of our UnDealership philosophy. We're glad you love your Legacy and that you're part of the Planet Family! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Professional and Easy
by Ellen G on 03/19/2021I bought my car with the help of Kony. She was amazing. She was so professional and knowledgeable and a pure delight to work with in acquiring my new car. She answered every question and was so approachable. She is a real asset to Planet… Subaru.Hi Ellen, this review is a pure delight! Thank you for your kind words about Kony, she is all the things you say and more. We're lucky to have her and I'll be sure she sees this. Congratulations and we hope to see you again! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Hi Joyce, thank you so much for sharing this and for recognizing the partnership between Planet Subaru and Standish. Our mission is not only to provide an easy and stress-free purchase experience but to also do the right thing for our community. We love to work that Standish does and we're glad to know that so many animals and their humans have been helped by this good work. We look forward to doing more in the future! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
by Dale Lathrop on 01/11/2022