Audi Brookline, A Herb Chambers Company
Customer Reviews of Audi Brookline, A Herb Chambers Company
Review type:
i bought the car on the phone—they accepted my fair but frugal price
i bought the car on the phone—they accepted my fair but frugal price
by mike g on 07/03/2025they make it easyMike, we're so glad you enjoyed working with our team here at Audi Brookline! Thanks for your business and please don't hesitate to reach out if we can assist you again in the future!
Etrongt
by Bruno Caira on 06/24/2025updated 07/01/2025Overall i have had always a good experience with Audi of Brookline Paul Wendt in the service department has been very helpful!Bruno, we're delighted to hear that Paul and the Audi Brookline team have consistently provided you with great service. Thanks for sharing your experience!
Always Exceptional with Luis and Kervens
by Jeff from Belmont on 05/09/2025Since purchasing my Audi e-tron in 2019 from Audi Brookline, Kervens, Luis and team have consistently been great to do business with. In the past, I would rarely, if ever, take one of my cars for service at a dealership. But this is that… one exception. Trust and relationship seems to be how this place operates.Jeff, we're delighted to hear that Kervens, Luis, and the team at Audi Brookline have earned your trust over the years. It's wonderful knowing our service has made such a positive impression on you. Thank you for choosing us!
Excellent Customer Service
by MBoston on 05/01/2025I have been pleased with Audi Brookline service department - Have found them to be professional, efficient & courteous.We're delighted to hear that you've had a positive experience with the service department at Audi Brookline. Thank you for your kind words, and we look forward to continuing to serve you efficiently!
Outstanding, start to finish
by Jimc on 04/26/2025The car I was looking for was not on the lot or any other lots in the area. This dealership located a car, negotiated an acceptable price in minutes not hours, did all that was necessary to acquire the vehicle from out of state and we were… able to close the deal as soon as the car was prepped. This was far above and beyond my previous experiences buying over 20 new cars for myself and family. I know things can go wrong as I see in reviews but this experience could not have been better. This was a true team effort, Amanda, Brooke, Catherine who initially found a vehicle match, Sales. Rep, Manny, Tyler, Alex and Sales Mgr Kayla who was able to get the vehicle to me. Many companies talk team, I experienced a team that lived up to expectations in every way. This experience was a first for me.Hi Jim! We're delighted to hear that our Audi Brookline team exceeded your expectations and made the car-buying process seamless for you. Thank you for recognizing Amanda, Brooke, Catherine, Manny, Tyler, Alex, and Kayla's efforts in making this a standout experience! Enjoy your new vehicle!
Good experience in Brookline
by Baskerville Terrace on 04/10/2025Jose Goncalves was the best car salesman I’ve worked with in a long time. Never mind the caricature of a car salesman, Jose was professional, extremely responsive, and found a win-win for both sides. I’d highly recommend him to anyone… looking for an Audi.Thank you for sharing your experience with Jose at Audi Brookline! We're delighted to hear that his professionalism and responsiveness made a positive impact. We appreciate the recommendation and hope you're enjoying your new Audi!
Excellent sales support!
by GAB Chelmsford MA on 02/22/2025Salesman UJ handled my Audi S5 purchase. The experience was great. All questions answered, adjustments on the car were done as promised, cost was reasonable, he explained the vehicle electronics options and delivery was on time. I highly… recommend Audi Brookline.We're delighted to hear that UJ provided a great experience with your Audi S5 purchase at Audi Brookline. It's wonderful to know everything was handled smoothly and efficiently, from answering questions to timely delivery. Thank you for recommending us!
Most thorough service ever, including by Service writer.
by Scott Harper on 02/01/2025I’ve had experience here with only two service writers (Patrick and Ken Meltzer) and both of them (and especially Ken) gave me (and my recently purchased used 2017 Audi A3 E Tron) such thorough attention, and overall such complete service,… that justified the high prices of service (priced high as at any Audi dealer, though cushioned a little by use of dealer promotional coupons. The mechanic (whose name I do not know) was also thorough in explaining and presenting video evidence of various additional service needed and anticipated, and identifying the highest priority services needed, and which could wait a little while. The waiting area is comfortable and suitably distracting with a large screen television on news channels, and magazines (and of course, information about Audi models and accessories). And the online access, and print outs (including explanations by Ken ) are well thought out to help the car owner make decisions. Overall, a superlative experience, which could only be made better by more competitive pricing.Hi Scott! We're delighted to hear that Patrick and Ken provided you with such thorough service at Audi Brookline. It's great to know our team made your experience superlative despite the pricing. Thank you for sharing your feedback! Safe travels in your 2017 Audi A3 E Tron!
Luis, Service Advisor @ Audi Brookline
by Pat Bill on 11/14/2024updated 11/23/2024Once again always exceptional customer service, above and beyond expectationsHi Pat, we're happy to hear we continue to exceed your expectations with exceptional customer service at Audi Brookline. We look forward to serving you again! Safe travels!
Great until you need work done!
by Jen on 04/20/2024Service staff were kind and helpful, offering to diagnose my car’s trouble(s) for $209. Since my arrival was unplanned and they could not evaluate it that day, they offered me a loaner vehicle. The loaner was great! A day and a half… later, they recommended $3K service to “maybe” fix the problem and well as an additional $3K of “nice to have” service. My husband and I declined the service, brought it home, and fixed the problem for $300.00 and four hours of his time.Jen, we're glad to know our staff was kind and helpful. We aim to be thorough and clear when reviewing pricing as well as recommended and necessary repairs. We are pleased to hear that your husband was able to remedy your immediate issue. Should we be able to assist in the future, we remain ready. Respectfully, Tim Veiga - General Manager
First Class!
by Jay on 02/21/2024Always very professional and attentive truly cares about my needs and my vehicle I would highly recommend this dealership.Jay, we're delighted to know that our team at Audi Brookline has been attentive and professional in addressing your needs. Thanks for recommending us!
Terrific customer service
by JS on 02/01/2024Communicates clearly about service needs.Thank you for the awesome feedback! We appreciate your business and look forward to serving you again in the future! - The Audi Brookline Team
Surprisingly bad service
by Maggie K on 11/17/2023I was hesitant to go to this dealership because I live in the area and I know how pretentious people can be. Unfortunately, this dealership proved me correct. Find another dealership who truly values you as a customer.Maggie, I'm sorry to hear we didn't leave you with a better impression and would appreciate the opportunity to get some feedback about your experience with our team. This is certainly not the way we want to make anyone feel. If you have a moment, could you please contact me directly? Thank you, Timothy Veiga - General Manager - tveiga@herbchambers.com
Seamless and Painless
by Darnell on 10/09/2023Great group of people to deal with. My rep Ahmad was not pushy, allowed for questions, finance team was just as great. An easy in and out process.Darnell, we're delighted to know that Ahmad and our finance team at Audi Brookline made your car-buying experience a smooth one. Thanks for the positive feedback!
Great customer service
by Jeff Stein on 08/28/2023Held to the estimated time of the full maintenance service that was requested, communicated clearly about costs up front, and overall a professional service.Thank you for sharing your experience, Jeff! We appreciate you visiting us here at Audi Brookline and hope to see you again in the future!
Thank you!
by Mary on 08/19/2023Car buying can be arduous at times; not at Audi Brookline. Highly recommend Felix, he stays with the process for the duration. He’s kind and knowledgeable, can’t think of a better combination. We’ve purchased four cars from Audi Brookline… and will continue to do so.Mary, it's great to know that Felix and our team at Audi Brookline have consistently provided you with a smooth car-buying experience. We appreciate your loyalty and look forward to assisting you in the future! Thank you!
Kervens Noel
by EJ on 06/17/2023Kervens Noel, a service department representative, did an outstanding job of helping me understand the work that needed to be performed on my vehicle. He seamlessly arranged for my drop off and pick-up when I was unable to wait for the… vehicle. He was extremely polite and attentive.Thank you for the great review, EJ! We're so glad that Kervens provided such outstanding service and made sure everything went smoothly with your vehicle. We appreciate your kind words and hope to see you again at Audi Brookline in the future!
Tyler the "manager" was a joke
by Unhappy NH on 05/07/2023Tyler the manager there is about as unprofessional as it gets. They tried to offer me about 7 grand less than my car was worth and yell at me and say I was passing up a great offer. He got heated on the phone because I was trying to have a… conversation based on facts, and all he wanted to do was give me opinions and could not back one thing he said up. He almost even swore at me out of frustration but luckily caught himself, it was pretty funny. What a joke. I had multiple dealerships offer me way more, I gave them multiple comps of similar cars for sale and proved the value, and they wouldn't give me one reason they wouldn't come up in value on my car. They offered me $35k when kbb has it worth between $40k and $44k and told me it was a good offer. Work with a dealership who values the customer's time and their vehicle, not one that wants to try and scam you out of your car. No complaints on Manny the sales rep. They also said they charge a $550 delivery fee to deliver a car to NH, $550!!! Highway robbery for 2-3 hours worth of work. I have bought 5 cars in Mass and never once have I been charged a penny for a "Delivery Fee" let alone $150-$200/hour for some guy making $25 an hour to deliver the car to NH as the law states. Just one more example of how shady this place isThank you for taking the time to share a review, Josh. With market fluctuations, there can oftentimes be differences of opinion when determining the value of a vehicle. I'm sorry to know we let you down and will use this experience as a learning opportunity. This feedback will be reviewed with our team to ensure future conversations don’t follow a similar path. Please feel free to contact me directly if you'd like to discuss these concerns in greater detail. Respectfully, Tim Veiga - General Manager - tveiga@herbchambers.com
Same day repair
by Jose on 04/10/2023They provided great same day service, repairing a part needed for a long trip due to an emergency.We're so glad you had a great visit, Jose! Thank you for coming to Audi Brookline!
Dealership that like to lie
by Kcaustin23 on 01/10/2023Hello there, i got my car service on December 21 2022. Where i was told my motor was no good and needed a bunch of things the tech individual wasn't right on. Today, January 10, i go into the dealership to inform them that my car is working… and fixed, but you had an individual start an argument with me to then tell me I DONT KNOW STUFF ABOUT CARS. The personally David because he's the expert, started to argue with me because i told him his tech wasn't completely right. The employee at the dealership STARTED TO YELL because he wanted to be right. They charged me 500 dollars for a diagnostic that was wrong. I STRONGLY RECOMMEND EVERYONE TO THINK 3 TIMES BEFORE COMING TO BROOKLINE IN MASS. They lie to get money from you and if you care for your vehicle then i wouldn't recommend coming to this lying location. Stay away from this locationThank you for reaching out. I’m sorry to hear about this experience and will make sure it gets looked into with the appropriate members of our team. If you’d like to speak with us further, please feel free to contact me directly at your earliest convenience. Respectfully, Timothy Veiga - General Manager - tveiga@herbchambers.com
Great Customer Service!
by Jasmin Taliadouros on 06/12/2022If you are interested in purchasing an Audi, you should definitely give this dealership a try and make sure you ask for Felix! He certainly knows how to give you outstanding service, especially when issues arise, which happens! Thank you… Felix, it was a pleasure working with you!Jasmin, thank you so much for this wonderful review! We're happy to hear you enjoyed working with Felix and we'll be sure to share these kind comments with him. Thanks for trusting Audi Brookline with your business. We hope to see you again next time!
Mike, we're so glad you enjoyed working with our team here at Audi Brookline! Thanks for your business and please don't hesitate to reach out if we can assist you again in the future!
by Audi Brookline on 07/09/2025