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Audi Brookline, A Herb Chambers Company

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Customer Reviews of Audi Brookline, A Herb Chambers Company

Review type:

Overall rating

4.5
4.5 out of 5 stars

(16 reviews)


Customer recommendations:

Yes (14)|No (2)

i bought the car on the phone—they accepted my fair but frugal price

5 out of 5 starsby mike g on 07/03/2025

they make it easy
  • Mike, we're so glad you enjoyed working with our team here at Audi Brookline! Thanks for your business and please don't hesitate to reach out if we can assist you again in the future!

    by Audi Brookline on 07/09/2025

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The following reviews are more than two years old. They are not included in the overall rating.
30 reviews
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  • Fast, simple, easy purchase!

    5 out of 5 starsby Benjamin Pelland on 05/13/2022

    Manny is great!! Really friendly and super helpful throughout the whole process. He was very patient and I highly recommend asking for him if you're looking to buy a new Audi. Went in on Monday to look at the car, came home with it on that Thursday. 10/10, would recommend.
    • Thank you for the kind review, Benjamin, and congratulations on your new vehicle! We're so glad you enjoyed working with Manny and we hope to see you again next time here at Audi Brookline!

      by Audi Brookline on 05/16/2022

  • Great Service

    5 out of 5 starsby Baran on 11/30/2020

    Our experience has been great with Audi Brookline. Chris Garvin has patiently worked with us to make sure we find the car that we really wanted and provided a smooth experience from start to finish (financing). He was accommodating despite the difficulties associated with covid and helped us get a car in time for Christmas. Thank you
    • Hi Baran - thank you for posting about your experience with our team. At Audi Brookline, we strive to find the right vehicle for guests and I am glad to hear that Chris walked you through the sales process. Safe travels!

      by Audi Brookline on 12/01/2020

  • Highly recommend!

    5 out of 5 starsby KeithF on 05/13/2019

    I had an incredible experience leasing a car here. Kayla, Stephanie and the team were incredibly knowledgeable and the experience was seamless. I was in and out in one day and ended up with the exact car I wanted. Highly recommend!
  • Wonderful!!

    5 out of 5 starsby KerryRC60 on 01/31/2019

    There was such great enthusiasm while speaking with the salesperson! Very accommodating and made me feel like I was being heard. Keep up the great work!
  • AMAZING

    5 out of 5 starsby JLS1978 on 01/31/2019

    I purchased a used car and they worked within my budget to help me get the car I needed. They were great with answering all my questions & concerns.
  • Alex Martel was great!

    5 out of 5 starsby dpenny on 01/09/2019

    I purchased a 2016 Audi Allroad from Brookline Audi. Alex Martel was the person I worked with in sales and he made my experience purchasing this car wonderful! He was patient, never pushy and very helpful. He helped me get what I wanted for my trade in and the whole process went smoothly due to his great communication and assistance. He drove the car I purchased out to my house a few days later and drove my car I traded in back to Brookline. He really was a pleasure to work with and I would recommend Audi Brookline due to my positive experience during my purchase. Alex Fine was the person who I worked with in Finance and he was also helpful and knowledgeable.
  • Chris Downs amazing sales specialist

    5 out of 5 starsby pelisha on 08/13/2018

    From start to finish, Chris Downs made my first Audi experience a truly special one. I felt welcomed and taken care of by all of the staff at this dealership, they treated me like a new member to the Audi family, and not as a customer in a sales based transaction. It was really Chris who completely made the deal, from finding the right car and packaging for me, taking time to help me with all the paperwork, and staying in touch with me at any time necessary for updates. He wanted my first Audi to be a most memorable event, and I know that I will be coming back to him for my next Audi for sure. I can recommend anyone who wants or is even remotely interested in an Audi, come see Chris, he will help you realize those dreams and take every step to make Everything right. His attention to detail, and kindness to the customer is unparalleled. Thank you Chris and Audi Brookline for an epic first purchase!
  • The Best Expereince

    5 out of 5 starsby DrJenniferD on 06/12/2018

    The team at Audi Brookline were phenomenal in working with me from showroom floor to financing. I shopped several dealerships for exactly what I wanted and this team adjusted to every request. They are by far the most professional and patient Audi team that I encountered. I won’t go anywhere else.
  • Do not buy an Audi anywhere else

    5 out of 5 starsby NewAudiA5Owner on 12/19/2017
    updated 12/26/2017

    We had the best overall car shopping and buying experience ever! They were completely upfront and forthcoming with any and all information requested during our online research and had very aggressive pricing without the aggressive sales approach. A special thank you to Catherine, Tyler, Derrick and Darren, who are all true professionals in their respective areas of expertise.
    • Thank you for providing us with this great feedback! Happy Holidays! Gabe Despres, General Manager

      by herbchambers on 12/26/2017

  • Audi Brookline...It's the People!

    5 out of 5 starsby trekker93 on 10/23/2017

    Just purchased a new 2018 Q5 from Audi Brookline. From the moment I walked in the door I was treated like a valued customer. Throughout the process I had the pleasure of dealing with the General Manager, Gabe Despres, the Sales Kayla Dipaolo, and Theresa Young who was my sales consultant. They were all very attentive and went out of their way to make my purchase pleasant. I was offered a very fair price for my trade and the purchase experience was fast and painless. I would definitely recommend Audi Brookline to my family and friends.
    • Thank you for taking the time to write this review! Kayla and Theresa's commitment to excellence is always in the forefront and I’m so glad that was reflected in your experience. We truly value your business and hope to serve your automotive needs for many more years to come. Best, Gabe Despres, General Manager

      by herbchambers on 10/23/2017

  • Fantastic Experience!

    5 out of 5 starsby delzd3d on 05/06/2016

    Due to an unforeseeable medical condition, I sadly had to trade away from my 2015 A5 and both Gabe and Chris Downs were more than fair and helpful in finding and then getting me into a Q5. The value in honesty, fairness and customer service is highly regarded. These 2 gentlemen went above and beyond for me, with their only motivation being..."Let's take care of our customer". A+++ all around.
    • Thank you for taking the time to share this 5-Star recommendation! Our number one goal is providing an exceptional customer experience. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Gabe Despres, General Manager

      by herbchambers on 05/09/2016

  • The place to go for Audi's in New England!

    5 out of 5 starsby Gdoyle05 on 02/23/2016

    Best experience buying a car that I could have asked for! I ended up getting a gorgeous 2016 Audi S5 for a better deal than anyone else around! My sales rep, Ryan Beattie's professionalism and knowledge of the Audi line was impressive and comforting The manager Gabe was also a pleasure to talk to No one was pushy and they are as excited about the cars as I was Definitely would recommend Audi of Brookline!! Thanks guys!
    • Thank you for taking the time to share your experience. I'm thrilled that you enjoyed working with Ryan, he's certainly a wonderful addition to our team. If there's ever anything more that we can assist you with, please don't hesitate to ask! Best, Gabe Despres, General Manager

      by herbchambers on 02/25/2016

  • Sales

    5 out of 5 starsby didi001 on 12/29/2015
    updated 01/04/2016

    Had the pleasure of working with Bethany at Audi Brookline and can't say enough about their professionalism. Although I did not purchase a car there(only because they did not have the A6 I was looking for) I would definitely recommend them to anyone who is looking for a car. Next time I am in the market for an Audi I would definitely go to them.
    • On behalf of our entire team here in Brookline, we thank you for your feedback and look forward to the opportunity to serve your automotive needs in the future. Happy New Year! Gabe Despres, General Manager

      by herbchambers on 01/04/2016

    • On behalf of our entire team here in Brookline, we thank you for your feedback and look forward to the opportunity to serve your automotive needs in the future. Happy New Year! Gabe Despres, General Manager

      by herbchambers on 01/04/2016

  • Excellent Service from Start to Finish

    5 out of 5 starsby Joey179 on 10/30/2015

    I purchased an A7 from the Brookline dealership and could not have been happier with the experience! Kayla Dipaola, Mike Espey were superb, making the process enjoyable and seamless. They are passionate about the brand and truly provided a VIP experience.
    • Thank you, Joey, for sharing your story! We really appreciate your business, as well as, your feedback on working with Kayla and Mike. They are valuable members of our team. We trust you are enjoying your new Audi A7 and look forward to the opportunity to serve your automotive needs for many more years to come! Best, Gabe Despres, General Manager

      by herbchambers on 11/02/2015

  • Great staff

    5 out of 5 starsby Lannkha on 09/03/2015

    First experience buying a car! Ryan Beattie helped me through the process and it was a positive experience! I really didn't know what I was looking for, just wanted an all wheel drive. First we looked at a BMW and Audi A4 but wasn't sold on any. Ryan was extremely informative and professional and lead me to a beautiful A5 that was an amazing price. It was everything I ever wanted in a car and Ryan nailed it! Ryan answered every question I had and I was extremely nervous when it came to the paperwork but he made the process and experience a good one! I would definitely recommend shopping here for any first time buyers! Also thumbs up to Miguel in the finance department. The wait was long but When it was my time Miguel was swift! Any female who feels that can't car shop without their dad or a male present just seek out this dynamic duo!
    • Thank you! It's so nice to know that Ryan and Miguel were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this wonderful review and we look forward to seeing you again in the future! Best, Gabe Despres, General Manager

      by herbchambers on 09/08/2015

  • Knowledgable and friendly

    5 out of 5 starsby hfalardeau on 08/30/2015

    I worked with Ryan Beattie to buy a used Acura and the whole process was a breeze. He knew what I was looking for in a car (relatively low mileage, under $10k, reliable and compact) and when he saw a trade come in that fit the criteria he contacted me immediately. I was able to stop by the next day for a test drive and he was very knowledgable on the car even though it wasn't an Audi, which was an added bonus. We were able to negotiate a reasonable price and I brought it home with me the next day! I would have no problem recommending Ryan to anyone looking to buy a car, he was thoughtful and took the time to figure out what would work best for me.
    • Thank you! I sincerely appreciate your awesome five-star review. Everyone here, especially Ryan, strive to provide an attentive and enjoyable environment, making the new car purchase experience enjoyable. We value your business and look forward to the opportunity to serve your automotive needs in the future. Best, Gabe Despres, General Manager

      by herbchambers on 08/31/2015

  • People Skills are TOP Notch --Herb Chambers

    5 out of 5 starsby Nwaheed on 06/24/2015

    When I began my search for my first GLK, Dave from McBride from Audi Brookline and David S. from Mercedes-Benz Natick both assisted me in the challenging task. They both were in constant communication to find the GLK of my dreams. Even though I didn't end up purchasing from any of the Herb Chambers locations due to the price, the customer service was so professional up until the end. Those first impressions will prompt me to refer others to your company.
    • Thank you for taking the time to share your experience with us. We value our guests’ feedback and I know Dave will appreciate your encouraging words. Sincerely, Gabe Despres, General Manager

      by herbchambers on 06/24/2015

  • Great experience

    5 out of 5 starsby AudiA4Owner on 04/22/2015

    Appreciated low-key approach for buying a 2012 Audi A4 Quattro. Salesman Ryan Beattie found an appropriate car, helped investigate details, and engaged in reasonable financial discussion. The whole Sales team was helpful and efficient.
    • Thank you for taking the time to share your recent experience. Ryan is a valued member of our team and I'm so happy to read your wonderful recommendation. Please let us know if there is anything we can assist you with in the future. Best, Gabe Despres, General Manager

      by herbchambers on 04/24/2015

  • Unbelievable attention to detail!

    5 out of 5 starsby delzd3d on 04/14/2015

    Brought my car in for a service and struck up a conversation with Scott M on the showroom floor as we admired an R8. That led to a "test drive" in a S5 coupe and a sharing of our automotive histories. After returning to the dealership, we sat down over a cup of coffee and expored the affordability of S5 ownership (not possible) but came up with a specific check list for A5 ownership. While Scott worked the order lists and nationwide inventory, I had the pleasure to meet Gabe D, the GM. About 45 minutes later, the three of us had located the exact car (recent port arrival) I wanted. Deal was done within ten minutes (inspite of my limited budget) with delivery in 4 days! I LOVE my NEW S-LINE A5! I received first rate service, from two people who truely went the extra mile to make sure I receieved exactly what I wanted. I had visited 5 other Audi dealers and had been told,"... this is all we have in stock..." repeatedly. Audi Brookline went above and beyond to please a difficult customer!
    • Thank you for taking the time to share this 5-Star recommendation! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Gabe Despres, General Manager

      by herbchambers on 04/15/2015

  • Fantastic Service!

    5 out of 5 starsby delzd3d on 04/14/2015

    Brought my A6 in for 45K service unannounced due to a busy work schedule. Max took great care of me and was able to take care of my car within 24hrs. Service tech, Paul, came out to introduce himself, took my cell number and assured me my car was in good hands! Everything went smooth and quick. A+++ for service
    • Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Gabe Despres, General Manager

      by herbchambers on 04/15/2015

  • Audi Brookline- Amazing Experience!

    5 out of 5 starsby Lyndsay25 on 11/15/2014

    I went into Herb Chambers Audi in Brookline last weekend, looking at potential lease options. I was a little nervous since I don't know a lot about cars and was shopping alone. I was introduced to Kayla DiPaulo and liked her immediately. She was incredibly knowledgeable, honest, and friendly. I never once felt pressured into making a purchase by Kayla, or anyone else from the Audi staff. Customer service is a priority to their team and both Kayla and her manager Tony, did everything in their power to accommodate my budget and needs. They build rapport with their customers effortlessly. I leased an Audi Q5 from them and am thrilled with it! I would highly recommend this dealership to anyone looking to lease or purchase in a pressure-free environment. Make sure to ask for Kayla!
    • Thank you for taking the time to share your recent experience. We appreciate your feedback and enjoy hearing that you had a great experience at our dealership! Kayla is a valued member of our team and I'm so happy to read your wonderful recommendation. Please let us know if there is anything we can assist you with in the future. Best, Tony Bruno, General Manager

      by herbchambers on 11/19/2014

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