Customer Reviews of Diamond Chevrolet Buick GMC
Review type:
Responsive
by Michael on 05/05/2025
Mike Monfreda and staff were responsive, respectful and professional.
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The following reviews are more than two years old. They are not included in the overall rating.
75 reviews
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Recall experience
by Lisa2014 on 11/13/2014updated 12/09/2014I came for a recall, but while I was there my car died! You were able to fix the problem(new battery) with relative ease. Waiting room and staff were both pleasant. Thank you.Diamond Auto Group
by GCelestino on 11/19/2014updated 12/09/2014My experience was awesome. Ali Spina was my sales rep and he was fantastic. I also enjoyed meeting/working with Mike (Finance Mgr) & Derek (Business Mgr). I am thrilled with my vehicle and impressed with Diamond. You'll have lifetime… customer with me from now on. Thank you. Sincerely, Geoffrey Celestinogreat experience
by cherylb12 on 11/15/2014updated 12/09/2014I am still shocked at how easy the whole process was. Usually I am haggling over the price, this time nothing. It was fast and easy. Completely satisfied with everything.Thank You for the Wonderful Service
by AConnnnna on 11/13/2014updated 12/09/2014I could not be more satisfied with my recent purchase at Diamond Chevrolet in Auburn. Bert Curtain, David Massad and the team that helped me went above and beyond to meet and exceed my expectations and needs. They answered every question… that I had and understood my concerns. I look forward to seeing the staff again and will recommend them to my friends, family and co-workers. Thank you so much!Excellent Dealership, worth the ride from Connecticut
by fernandez97 on 11/26/2014I would like to start with that I'm not easily impressed. From when I first walked in and was greeted properly I was like wow. The sales person Austin Bond went above and beyond his call as a sales agent. He impressed me by the way he… treated my family and especially my children. My youngest son is autistic and can be a little impatient. Austin offered them and cooked them hot pocket, Mike gave them cookies and popcorn. That helped keep them settle. Since we decided to buy and the process does takes longer, we didn't anticipate that it would take that long. I was taken back, because I have bought from other dealers and never received this type of treatment. He was attentive and not a pushy salesman. He knew when to sneak in topics to push the sale without making me feel he was being pushy. I hate pushy salesmen, he had the perfect balance. I have been to a dealer where I walked out after the sales guy told me straight out if I was going to buy or not, because he had already spent a lot of time on me. Not a good thing to say to a person who is about to spend a lot of money. Austin was the total opposite and it paid off. Due to his demeanor and making my family feel like family, that meant a lot to me and he just earned a client forever. Everyone I dealt with at Diamond was excellent, lot of team work and great to see that. You have a great thing going, please don't change. I have been telling everyone about my experience at Diamond. So far no complaints........Job well done
by PeterW66 on 11/15/2014Everything was done well, in a timely manner. The waiting area is pleasant and clean and a generally nice place to be if you have to be waiting for a car to be serviced. My service manager is great.Amazing Experience!
by StephanieManzo on 11/04/2014updated 11/17/2014Burt and Joe were amazing! They worked with me to get me into the car I wanted at a price I could afford. Burt took the time to walk me through all the features of my new car. All around excellent experience. This was my first experience at… Diamond and I will be a Diamond customer for life!traverse
by fothergilla on 11/13/2014Vincent was very courteous even when I arrived late after missing the correct turn. He made sure my repairs were fixed by the time I needed to leave.cruzing123
by mystic12345 on 10/31/2014updated 11/07/2014Excellent. experience ,sales man Jim Ward was very friendly and respected. for my budget he explained everything so i felt relaxed in the fact that buying a new car can be stressful. i will recommend Diamond to everydaryone i knowflat tire
by jdaniel85 on 10/31/2014updated 11/07/2014Larry and the woman (forgot her name) who worked in service got me right in to get my tire replaced. It had to be ordered but she got it in for me that day. Great service and she was so nice about it! Great customer service is always… important to me.Diamond is for us!
by B_Glover on 10/26/2014updated 11/07/2014Our salesman Gean was wonderful. He answered all of our questions and was not pushy. After finding out we were only getting 1 key fob for our new car we were upset and he took care of us by asking for another one. This made us happy.… After only having the car 10 days we started to have problems with it. Of course it was on a rainy day my husband drove it directly to the dealership and Gean helped him out right away. The dealership is very professional and when thinking of purchasing a new car Diamond will be our first choice.great experience
by Loie52 on 10/27/2014updated 11/04/2014Was greeted as soon as I came in the door and was treated very well. I was there for warranty work and I was treated very special. Thanks to all that helped me.Coffee
by Stacyp1969 on 10/28/2014updated 11/04/2014As petty as it sounds the only thing I found wrong was that you did not have complimetary coffee in waiting area although my service was a recall and I was not charged it would go a long way to being a repete customer in the future if… people did get free coffee while usually spending money on serviceMost satisfied customer in New England and beyond.
by Vincentico on 10/28/2014Joe Sims the GM took care of me like I was Royalty, the man is amazing and got me a better deal than I would've ever expected. This caliber of service and customer satisfaction is why I have come back three times to purchase my vehicles… from Diamond Chevrolet. Kudos to you all.All about service
by jharvo on 10/24/2014Ihave bought all of my most recent vehicles from Burt Curtin and Brian Bertrand is an outstanding service manager. Both Brian and Burt know the value of working with the customer to get any issues resolved. That builds my loyalty to Diamond… as well since no one has all the answers but, the ability to work with me as a customer instills confidence that I've made a good choice.No pressure, fantastic experience!
by TieriH on 10/08/2014updated 10/21/2014Jean is fantastic to work with, this was our second vehicle purchased from Diamond with Jean in less than 3 months - the following day I brought my mom back and she purchased a pre-owned vehicle from him as well!Always a great Experience at Diamond!
by Linda_1953 on 10/08/2014updated 10/21/2014My car was in for a recall........expected to leave it for the day.....was very happy when Chris told me it would only take about 30 mins.......and it was ready within 30 mins,.Good GM service
by camarosrock77 on 10/02/2014updated 10/21/2014Really like the new service area, can be a long wait. Maybe give an estimate of wait time when dropping vehicle off? Customer service is always exceptional, service writers Josh and Chris are always helpful, knowledgeable and pleasant.Mom of 2..
by Antydodo on 10/06/2014updated 10/21/2014went in for an oil change and they fixed a recall that I had scheduled for October. Saved me a second trip..Very slow process
by marlin17 on 10/16/2014The problem I encounted was I called my sales person @ 10:15am and told him I would be there around 1pm. to close the deal, (arrived @ 1:10pm). I waited almost 2 1/2 hours (3:30 now) to get into see the finance person. After that the truck… was not even washed or detailed. I did not leave there until after 5:00pm. Moe my sales person was very helpful during the process.Once Time Customer.
by AubinJ on 10/11/2014It was my first time coming here. This car was not bought here. They person I dealt with was very nice. I will be coming back for this car to be serviced.
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About our dealership
Home of the Diamond Advantage Plan! Free oil changes, tire rotations, and batteries for as long as you own the vehicle!
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television