Customer Reviews of Sarat Ford Lincoln
Review type:
F350 Tremor
Tech lost my lug nut key
by Labrie01 on 01/31/2023I never got my lug nut key back … a tech lost it! :(Hi, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. We would like the chance to talk to you further so please do call us at (413) 786-0430 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
manager
by rich@echo on 01/23/2023very easy and quick.Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
In and out within one day!
by KevTheRev on 12/23/2022This is our busy time of the year as we serve the Homeless in the Greater Springfield area. We could not be without our van for long. Sarat was able to bring it in and have it back to us the next day so we didn't miss a beat with our mobile… feeding vehicle. The heater was fixed and we were back in business not missing any time to serve the homeless men, women, and children. Form all of us at Springfield Rescue Mission---Thank you!Hello, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!
Did not receive the service I had scheduled
by WSD2016 on 07/01/2016updated 08/04/2016I received a coupon in the mail for a 29.95 oil change. I called and asked if this applied to my Chevrolet Camaro. I was told it did and made an appointment. After waiting 30-40 minutes for my oil change, I was informed that they did not… carry a filter to fit my car, and it was too late in the day to get one. I reminded them that I was very specific when I made the appointment that I was bringing in a Chevrolet. I also asked if they had be able to do the oil change, would the cost be the 29.95 that the coupon advertised. I was told no, the cost depends on the filter and the amount of oil. I was very disappointed my the mis-information I received. While I understand I brought a Chevy to a ford dealer, if the work could not be done as scheduled, I never would have wasted my time driving over there (25 minutes) and waiting another 30-40, only to leave without an oil change.Routine Service and Warranty Work
by tqfarnham on 07/05/2016updated 08/04/2016Excellent work was performed and everyone was courteous and professional.Awesome Service
by evanparsons72 on 07/05/2016updated 08/04/2016Friendly and curious service advisors. Beautiful new service drive and all service preformed professionally and on time.Great Experience
by porkchop3155 on 07/30/2016I purchased a used Mustang GT a couple weeks back and couldn't be happier with they the whole process. I would like to thank special Derrick White my salesperson who went out of his way to make sure I was satisfied. He took care of… everything I asked for and always kept me informed of what was going on. I have bought many cars over the years and have dealt with numerous salespeople and he his by far the best.AWESOME
by 1Falcon on 07/07/2016Had great work done, the new building and showroom is just beautiful. I really felt very comfortable while I waited. The lounge is very nice with water and coffee.Best service around
by rahkesh on 07/02/2016Went in for a simple oil change, nice straight forward service with no issues. Newly constructed building makes service comfortable and simple as well.Service
by buddy4949 on 07/02/2016Great service, LOF and tire rotation done quickly. Parts needed for another repair were gotten the next day and quickly installed. the service writer Nichole was very helpful and got things done Great jobGreat service, good people!
by Roscoe2cody on 07/01/2016Great service, been with Sarat for many years.Nice service staff
by Mrpostman60 on 07/01/2016The service staff are very nice and helpfulRoutine oil change
by mikeb900002 on 07/01/2016as usual the typical oil change and service was good, did notice though it a lot longer to get finished up than usual, spent almost 2 hrs. sitting thereGreat place to do business
by fordex2013 on 07/01/2016They addressed the problems I requested and corrected them. Work was performed accurately and in a reasonable time.Service work
by Benny7193 on 07/01/2016All the work was performed in a timely mannerUsed Car Purchase
by WayneL61 on 07/01/2016The car was delivered in perfect condition. Great buying experience. Thanks to all of the staff.Good experience at Sarat Lincoln
by Eseewedyad on 05/15/2016updated 06/01/2016Gave me a loaner for an oil change. Car came back beautifully cleaned inside and out. I felt like a VIP.Good service always
by EastTrans on 05/11/2016updated 05/23/2016Took care of our service issue and done the next day.replacing cut tires
by wmoore1930 on 05/14/2016waiitng area was awesome and the coffee just greatF150 Service
by Kiwi1967 on 05/10/2016Sarat Ford always provide excellent service, I have been going there for years and they never disappoint.Excellent service -- as usual!!
by MemereJ on 04/27/2016updated 05/10/2016The Service Dept at Sarat is always a pleasure to work with. Friendly staff, prompt service and always at the best price. Wouldn't go anywhere else!
Ford F-350 Super Duty
Ford Transit Cargo Van
Lincoln Nautilus
There are numerous reasons why drivers choose Sarat Ford Lincoln. Proudly serving Agawam, Springfield, Chicopee and Westfield, our teams of sales advisors, service technicians and financing experts are trained with one focus in mind: addressing each of your needs with the utmost respect, care and attention to detail. Founded in 1929 by John S. Sarat Sr., Sarat Ford Lincoln - a distinction merited by their commitment to obtaining the highest level of customer satisfaction. The staff at Sarat Ford Lincoln believes that a professional business relationship and concern for the needs and expectations of the customer are key to their continued success. Today, John "Jack" Sarat, Jr. and his sons Jeff, Chris, and Scott carry on the Sarat Family tradition together with the entire Sarat Ford Lincoln Team.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- English
- Spanish
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
by Andy James on 07/08/2025