Customer Reviews of Sarat Ford Lincoln
Review type:
Sarat Ford
by First Ford on 07/07/2025Excellent, friendly staff to work with. Everyone was helpful and easy to talk too. Large inventory to choose from. Easy to get to, stop and ask for Nick and let him sell you your next vehicle.F350 Tremor
by RGKlopfer on 07/07/2025Great Selection! Great Service! No Pressure! Will Definitely Come Back In The Future!!Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Mrs
by Heather on 05/27/2025Friendly and knowledgable staff! Mark and Dave were great to work with!Hi Heather, thanks for your praise and kind comments about our team. Safe travels!
Great car buying experience
by Casand2 on 05/22/2025First time shopping for a car at Sarat! Excellent, easy process and John was wonderful to work with. Great communication and super easy buying experience. Even received a handwritten thank you note in the mail! Highly recommend!Hi, your comments keep us motivated and working hard for all our guests! Thank you so much for being one of our valued guests and we look forward to your next visit!
Wonderful Experience!
by Kerstin on 12/11/2024This was by far the best and easiest buying experience I have ever had. Sarat Lincoln is laid back and very helpful. No pressure and had just what I wanted in stock. Dave the financer was a true delight to work with and John my sales… gentleman was patient and very knowledgeable with all my many questions, a true asset to the Lincoln brand. This is my new go to car dealership! Highly recommend to family and friends.Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Vehicles
by Debbie2 on 12/03/2024updated 12/11/2024Bought 2 vehicles at sarat Ford. Salesman nick moccio was the best. Friendly and knowledgeable.Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Satisfied
by Big mike on 11/27/2024updated 12/04/2024Love the Sarat ford family, always polite and friendly.Hi, we are happy we could make your experience a positive one! We look forward to your next visit! Take care!
#2 mkd
by Tommy’mks#2 on 09/24/2024Superb experience. They are the most helpful salesforce I have ever dealt with.Tommy, thanks for the great star-rating! We hope to be of service to you again! Take care!
Best dealer ever and Nick will find what you’re looking for. Talk to nick
by Caelosg on 07/21/2024Nick found what we wanted. Talk to nickHello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Sarat ford review
by Bigbenny on 04/25/2024Very pleasant,answered every question I asked and the biggest plus no pressure put on me to buy salesman was very easy to deal withHi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Mrs. Susan Lussier
by Susan L. on 01/24/2024It’s always such a pleasure doing business with Sarat.Hello Susan, thank you for leaving such a great review and high star rating. Safe travels!
A funny thing happened on the way to the dealership
by Happy client on 11/19/2023We have just bought a 2023 aviator hybrid from Sarat and had a salesman John Day who had to scramble successfully as we went from one vehicle to another. We both love it. I was going to purchase a cx90 had put a down payment when my wife… said call John and see what he has. Long story short we bought a second hybrid aviator. Could not have asked for a better salesman and dealership plus the cars are wonderful Lincoln has done an excellent job with their luxury modelsHi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
Easy to Work with Sales Department!
by John P. on 09/17/2023Really happy with my new F150! Jeff Duffy was a great salesman to work with and showed a lot of concern as he worked with me to ensure I got the right truck I needed for my trailering needs. Highly recommended!Hello John, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Sarat Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Fantastic Lincoln Ford dealership
by NY_Lincoln on 08/25/2023I recently purchased a Lincoln MKS at this dealership in it was a fantastic experience. The salesman (Gary) was probably the best salesman I've ever dealt with. The dealership staff was all super friendly. I bought the car out of state and… they let me take a dealer plate to drive the car home! Then they paid the postage for the plate to be sent back. How many dealers would do that?Hello, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!
owner
by Conklin on 07/19/2023John Day was very easy to work with. No pressure. Their prep of the vehicle was beyond our expectations...Hi, we're happy you found our staff so supportive during your experience here at Sarat Ford. Please don't hesitate to reach out if there's anything additional we can do for you.
Review of Sarat Ford
by Brian92 on 07/13/2023i had a mini-crisis with my Honda. Sarat Ford was amazing in getting me into serivce, diagnosiing the problem and offering options. i ended up buying a new car. Even though it has only been a few days, i am loving my new Ford Escape… Hybrid. Jeff and his staff are amazing. i recommend them to anyone who needs good wheels.Hello, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
X3 sales review
by Bennett Gaev on 06/05/2023SeamlessHi Bennett, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
manager
by rich@echo on 01/23/2023very easy and quick.Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Great Experience
by porkchop3155 on 07/30/2016I purchased a used Mustang GT a couple weeks back and couldn't be happier with they the whole process. I would like to thank special Derrick White my salesperson who went out of his way to make sure I was satisfied. He took care of… everything I asked for and always kept me informed of what was going on. I have bought many cars over the years and have dealt with numerous salespeople and he his by far the best.2016 Explorer
by Explorerbuyer on 05/01/2016updated 05/08/2016No nonsense, no games. I felt like I was treated with respect. Everyone was friendly and appreciative. Also gave me options I didn't know I had. I drove the car off the lot in the same day. They also had choices. Other dealerships… seem to only have top of the line luxury options. They had a choice of a number of options on the car I wanted. The finance person was terrific and knew what he was doing.Ray A. Dalrymple
by dalrymple777 on 12/09/2015From Kevin Hughes to David Jackson, all were professional and very helpful, knowledgeable and friendly. Excellent experience, doesn't get any better buying a truck (Ford F 150 XL 2015 4 X 4)
Ford F-350 Super Duty
Ford Transit Cargo Van
Lincoln Nautilus
There are numerous reasons why drivers choose Sarat Ford Lincoln. Proudly serving Agawam, Springfield, Chicopee and Westfield, our teams of sales advisors, service technicians and financing experts are trained with one focus in mind: addressing each of your needs with the utmost respect, care and attention to detail. Founded in 1929 by John S. Sarat Sr., Sarat Ford Lincoln - a distinction merited by their commitment to obtaining the highest level of customer satisfaction. The staff at Sarat Ford Lincoln believes that a professional business relationship and concern for the needs and expectations of the customer are key to their continued success. Today, John "Jack" Sarat, Jr. and his sons Jeff, Chris, and Scott carry on the Sarat Family tradition together with the entire Sarat Ford Lincoln Team.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- English
- Spanish
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Sarat Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
by Andy James on 07/08/2025