Mercedes-Benz of Silver Spring

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Saturday
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Customer Reviews of Mercedes-Benz of Silver Spring

5.0
Overall Rating
(14)
Recommend: Yes (14) No (0)
Write a review: Sales | Service
sales Rating

Consummate Professionals

by Kevin87 on 02/24/2018

Hello, Mercedes-Benz of Silver Spring had listed a 2015 CPO Silver/light gray C Class with only 5,000 miles for $27K on cars.com. I got there too late because as I was speaking to Lester Standford about the car, one of his colleagues was in the process of selling the car to someone else! Enter stage the CPO sales manager Elias Costianes who found me a similar CPO C Class with a dark grey exterior. And it was a 2016 for only $1K more with 10,000 miles. Both Lester and Elias are likeable, knowledgeable, detail orientated, consummate professionals who I recommend without reservation. I got a great deal on a beautiful car that originally retailed for $43K. If you are going to buy a Mercedes buy it form Lester and Elias! Kevin

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
34 Reviews
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sales Rating

Consummate Professionals

by Kevin87 on 02/24/2018

Hello, Mercedes-Benz of Silver Spring had listed a 2015 CPO Silver/light gray C Class with only 5,000 miles for $27K on cars.com. I got there too late because as I was speaking to Lester Standford about the car, one of his colleagues was in the process of selling the car to someone else! Enter stage the CPO sales manager Elias Costianes who found me a similar CPO C Class with a dark grey exterior. And it was a 2016 for only $1K more with 10,000 miles. Both Lester and Elias are likeable, knowledgeable, detail orientated, consummate professionals who I recommend without reservation. I got a great deal on a beautiful car that originally retailed for $43K. If you are going to buy a Mercedes buy it form Lester and Elias! Kevin

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Supurb Buying Experience with James McDonald

by Nas1234 on 02/20/2018

This is my 2nd time buying from James McDonald, but my 3rd Mercedes Benz purchase. My first one was with a different dealership and I never went back. My last two purchases have been with James. I highly recommend him. He provided excellent customer service and he cares about more than just making the deal. After my first purchase from him, whenever I had a question or concern, I would call him and he never made me feel like I should not call him. Unfortunately, I had a minor accident with the vehicle and when I called him, he was very helpful and showed concern. He is experienced, friendly, and I can honestly say that he goes above and beyond for his clients.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Customer Service

by raqzavala on 10/31/2017

We always have a great experience at Mercedes Benz of Silver Spring! Our sales person, Julian Thornton, was extremely helpful throughout the whole process! Julian is very friendly, professional and patient. He showed all the vehicles we requested to ensure we were happy and comfortable with our choice! We highly recommended Julian !

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent experience

by Nasif01 on 09/25/2017

This was my first time buying a relatively expensive car, and I was pretty anxious coming in. Saliou Kane took us in and was very courteous, friendly, & funny, and made the entire process comfortable and painless. He personally cared about my satisfaction and went above and beyond to ensure it. It took longer than expected to decide and complete the sale, but Kane was very patient throughout the whole process. It was a great pleasure dealing with Kane from Silver Spring. When I returned back to the dealership for some lingering questions about using the car, the staff at Silver Spring were very helpful in ensuring that all my questions and concerns were taken care of. Very satisfied overall and highly recommend this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Thank you so much!!

by xavierarosado on 07/24/2017

Chris has made each experience coming to the service center quick, professional and easy! No matter which vehicle I am in I would like to continue dealing with him for sure. Thanks again :)

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Thank you so much!!

by xavierarosado on 07/24/2017

I had to trade in my cla 250 limited edition orange :(. Have to admit I was nervous about what to get and was apprehensive as to what vehicle model suits my driving needs. I went to see Ashlee Walton and I could tell immediately she understood what would be perfect for me. I blindly allowed her to pick two vehicle options and she literally picked the exact style of vehicle i had in mind. Not to mention I left with an amazing deal and am totally in love with my c300!! I will be returning surely :) . Each vehicle I've gotten from this dealership has been a head turner and it was only days of taking my new baby off the lot that a family friend was convinced to go see Ashlee because they fell in love with my car as well!! Ashlee your amazing <3

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Review of Tony Zelaya and Mercedes-Benz Of Silver Spring

by DavidScheck on 06/28/2017

My wife and I were looking to lease a new Mercedes GLC300 or BMW X3. Our salesman, Tony Zelaya, at Mercedes-Benz Of Silver Spring really was incredible. He went above and beyond and arranged for both type cars to be available to test drive and compare and my wife really loved the GLC but in the end the current incentives for the BMW made the decision clear. I want to thank Tony and his management team for doing everything possible to compete with the BMW's price. In the end we decided to get the BMW from the sister One Mile Group's BMW of Silver Spring located around the block. Even though we didn't purchase the Mercedes from Tony, he remained very positive and helpful and really is a true gentleman. He has earned our respect to refer all our friends and family to him as well helping us in 3 years when our BMW lease is over. Thank you again Tony for redefining what a car salesman should be known for! You're the best...

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Yes
sales Rating

Outstanding Customer Service

by Faithful1 on 06/23/2017

I recently purchased a vehicle from Julian Thornton at Mercedes Silver Spring and cannot adequately express the great customer service that he provided. Mr. Thornton was patient and extremely professional in handling my vehicle needs. It is so refreshing to get this kind of service in this day and age of hustle and bustle! Thanks Julian for a job well done!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

great Service - Ashlee Walton

by joanderson4u on 04/29/2017

Worked with Ashlee Walton who was able to put me in a brand new 2017 GLC 300 Coupe. She walked me through the whole sales process and was able to get all my questions answered

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Cla250

by Bujar_90 on 04/28/2017

I called Mercedes of silver spring Michael Cahill was helping me look for a car that fits my budget he really was patient with me, I was really satisfied With everything not just because I bought a car from Mercedes of silver spring I was happy with the deal Michael Cahill did and helped me with I definitely will be coming back to Mercedes of silver spring and buying a new car again with Michael Cahill thank you again I really appreciate everything

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

sales Rating

Khalil and technology- a winning team

by nan8lt on 03/06/2017

Khalil Nuri is a most patient and aware salesperson! I actually decided to buy from him before the E300 even came out. I'm a first time Mercedes Benz buyer and I was interested in the tech advances, the seat comfort and the 4-matic. This car gives me the freedom and mobility like it's specially set up for my current handicaps. Khalil was aware of the tech coming out in 2017 so I waited a few months for the car that would fit me just right. No high pressure, just major support. ALSO, Khalil gives me lessons on the tech options. He didn't abandon me after I paid for the car. If he doesn't know the answers he gets back to me. If I hadn't met Khalil, I'd be driving an Audi A6 now. But yay, I'm not. I love Khalil and the M-B E300!!! I picked this dealership by reviews on Yelp even tho it's not the closest to my home.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Great buying experience

by Happybuyer on 12/26/2016

Bought my car almost 2 years ago and still pleased with my salesman James McDonald. I told him I'll be back in a couple years for another. When the car comes in for service he always checks to make sure everything is going well.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

2017 GLE 350

by Terrance on 12/18/2016

This was my first time purchasing a Mercedes Benz... The service from Keith & Jason was absolutely amazing! Best sales experience I ever had.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

My first Mercedes-Benz - Thanks Tony Zelaya

by japod10714 on 09/12/2016

My new 2017 Mercedes-Benz, GLE 350 4Matic SUV – Silver Springs, MD Last year I retired from the military after 25 years of service and finally settled down in beautiful Rockville, Maryland. As my wife and I scouted out the near-by areas we stopped at the Mercedes Benz Dealership in Silver Springs, MD. We were browsing when we met Tony Zelaya . I dislike buying a car from dealerships, but Tony’s demeanor and approach quickly dispelled my anxiety and we were talking about his favorite topic - cars. I explained our purchase timeline and price point. Despite our late un-announced arrival, Tony sat with my wife and me and answered every question without pressure. As Tony went to grab a cup of coffee for my wife we saw pictures of his family arranged around his desk. I found this to be inviting and it left an impression I would recall one year later. After a year of careful savings and planning we went back to the Mercedes-Benz dealership of Silver Springs, unannounced of course. We immediately found Tony and explained how we were ready to buy our first Mercedes-Benz. Once again, at no time did I feel pressure to make a decision on our purchase. I was up front and explained exactly what I wanted in a car. Let’s just say I got everything I wanted and a whole lot more. The best part is that Tony helped me to stay on budget he also explained each step of the purchasing process and what would happen next. I honestly felt like Tony was my Agent and working hard to represent my needs. When I met the sales manager I thought all the progress I had made was about to be flushed down the toilet but I was wrong. When I went to the finance manager, once again I thought all the progress I had made was going to end, and once again I was wrong. The entire process went exactly as Tony described. I am proud to say that I am now the happy owner of the 2017 GLE350 4MATIC SUV | Mercedes-Benz. From my family to yours – go see Tony Zelaya. J. Apodaca

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Really Good Dealership and Staff All Around

by pleased30 on 05/20/2016

Mercedes Benz of Silver Spring is the best auto dealership I'm aware of and I've owned a lot of cars and Jonathan Logue is the best sales person I've ever met. Not only is he very helpful during the actual sales process but long afterward.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Ask for Tony Zelaya at Mercedes-Benz of Silver Spring

by RBHashemi on 04/12/2016

Our first purchase at the Mercedes-Benz of Silver Spring dealership in Maryland was a great experience! We were referred to Tony Zelaya who we highly recommend—he was very friendly, professional, and knowledgeable. Tony really listened to what we were looking for in a new vehicle. Others in the dealership were also eager to answer our questions and concerns. We were impressed with their willingness to work with us to make a deal. Tony was able to procure a new vehicle from a dealership from a distant state. Our GLE450 Coupe was delivered in pristine condition and Tony took the time to go over all aspects of the car. In prior years we always purchased our new Mercedes vehicles from another dealership in Virginia and had them serviced there; however, we now realize that we should have gone to see Tony and the Mercedes-Benz of Silver Spring dealership sooner—we are so happy with our new 2016 Mercedes Benz :-)

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Those Guys at Mercedes-Benz of Silver Spring

by dtcato11 on 11/19/2015

I don't usually write reviews, bit when you receive the service of a lifetime, you've simply got to write a review. It was that time again, when I periodically convince myself that I needed a new car. I started the process on-line and finally ended up with the most professional yet friendly, courteous, and thorough sales-person I have ever dealt with. Mr. Kwesi (Khalil) Nuri guided me through the entire process of understanding, selecting, and finally purchasing the perfect car; and it is indeed the perfect car for me. This is my first Benz, and boy am I glad I made the switch. There was no guess-work this time, and Khalil made the entire process seem effortless and worry-free. I love my new car, and I am most certainly appreciative of my new best friend. If you are reading this, and you are thinking about getting a new car, check out Mercedes-Benz of Silver Spring and ask for Khalil. Tell him Dennis sent you (lol).

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

sales Rating

Julian, the man for your MB purchase

by jnworster on 11/15/2015

I've been eyeing the Mercedes Benz C-Class for years now. The other day I decided it was time to make it happen. I had three appointments around the National Capital Region looking for a certified-pre-owned C300 4matic with low miles and plenty of features. Arriving at the Silver Spring location, Julian quickly greeted me and rather than shouting sales and aggressively pushing me toward any particular models, he sat me down at his desk to chat. We talked for a bit, he got a feel for what I wanted and reaffirmed my decision to buy Mercedes. We agreed that we didn't want to beat around the bush--if I was going to buy, it was going to be quick and streamlined. Julian is the man for this. He took my requests down on paper and made them happen in no time. With a phone call, I had the keys to my C300 in my hand and was signing paperwork. A process that could have easily been dragged on for hours took me maybe an hour from test-drive to driving home. I highly recommend Mercedes-Benz of Silver Spring for anyone considering joining the Mercedes-Benz family. It was a welcoming, informational, and professional buying experience. It also helped how military-friendly their staff was. Thanks again, Julian!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

sales Rating

Best Buying Experience Ever

by R_V_C on 07/28/2015

I can't say enough about our car buying experience at Mercedes-Benz of Silver Spring. Our salesman, Khalil Nuri, was professional, very knowledgeable, and most importantly he listened to what we wanted in a vehicle. There was absolutely no pressure to buy, no pricing games or sales manager interventions, just an honest effort to make the purchase a win-win experience. And to top it all off, when we left the dealership and forgot one of our keys, Khalil realized what happened and drove it out to us. We highly recommend Mercedes-Benz of Silver Spring and especially recommend Khalil Nuri!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Excellent Customer Service

by dnice5 on 02/27/2015

I came in to get my car serviced on 2/24/2015 and my service advisor Louis Pradel Jr demonstrated excellent customer service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Age Discrimination, Bad Customer Service

by Author on 01/03/2015

I am leasing my Mercedes C350 2015 since November 2014 and it could have been the worst decision ever made by doing it at this location. The sales representative provided a great customer service, explained everything in details and helped me as much as possible. However, Mercedes-Benz of Silver Spring Service Department is horrible, the worst of worst. I had to take to take my car because the touch pad was not working and all fluids on my car were low! I am only 23 years old and I decided to lease a Mercedes because of their luxury cars and "great customer service", but if I knew that I was not going to be equally treated just because of my age I wouldn't have done it. It is a tremendously stupid policy that every time I will be taking my car for service I will have to wait around two hours for me to get a loaner car from enterprise; when any other consumer that's older than 25 whom could be paying the same amount as me get treated a lot better by giving them a loaner car from Mercedes. And the worst part is that I am paying almost $1000 for maintenance for my car and not getting full customer satisfaction. I'm very upset on how such well know company as "Mercedes" discriminates buyers by their age, but yet again they don't discriminate when we are buying it. They are willing to sell you a $40k+ car but don't let you borrow one of their loaner car!! Again, their customer service is really bad and the Service Manager is the worst one there. I WOULD NOT RECOMMEND ANYONE IF YOU ARE UNDER 25 YRS TO BUY/LEASE A MERCEDES. AND IF YOU ARE OLDER THEY DON'T KNOW HOW TO TREAT PEOPLE PROPERLY. I KNOW MY FAMILY AND FRIENDS WILL NOT GO TO THIS LOCATION.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

1 Comments

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