Customer Reviews of Herb Gordon Subaru
Review type:
Trifecta?
by Steve Y on 11/12/2022Purchased our 3rd Subaru from Herb Gordon Subaru, Silver Spring, MD. Mr. Al Goldberg guided us through the acquisition of the last two, a 2023 Outback and a 2018 Forester. In both cases, Al quickly found the model we wanted with the color… and features we wanted. He kept us informed of the status of each vehicle as they moved in our direction. He arranged for very efficient delivery on the day of pick-up, respecting our time. His explanation of features was clear and very helpful, and he remains available for follow-on questions. Al and Herb Gordon, in general, certainly seem focused on customer care and service.Wonderful experience
by Wendy W on 11/25/2020Al at Herb Gordon Subaru was wonderful! He made the experience quick and easy. He was so helpful and gave us many options! I highly recommend Al!Wendy, thank you for your support! We're happy we could help. Please don't hesitate to reach out to us if there's anything more we can do!
New Car Buying Experience
by Raafzilla on 03/14/2018This is our second purchase from Herb Gordon and it seems the company, its employees, do all of the things in a friendly, helpful, integrous way. Quite different than I remember car purchasing experiences of my past -- and that's going back… a long, long way. Of course, the dealership needs to make money, but I always felt that my satisfaction was paramount. No pressure. Answered all questions honestly. We felt taken care of. It all starts at the top and we could see how the GM worked with his staff - from administrator to salesperson to financial people. In the end, one feels as though he/she has gotten a fair deal (possibly great deal) and that the car is perfect for your needs. Wondering if this is the trend today or if Herb Gordon is setting a trend in the industry. Last, I want to mention that the whole process was easy on us. We didn't leave the dealership exhausted after playing games -- because there were no games.We are delighted our team provided another excellent purchasing experience. Please don't hesitate to reach out if there's anything additional we can do for you!
Great place to buy or service a car
by ogre_socialis on 11/15/2017The folks at Herb Gordon made buying my car an all-around great experience. I used the build tool on the Subaru website and took the information in with me. I talked with Gary Grace and after a test drive and about 30 minutes of discussion… I had decided I was going to buy the car, they just had to find it for me. They were able to locate a vehicle which had everything I wanted. Gary called me and gave me the price they were looking for - it was a fair price ($1,300.00 under the Subarau.com build price) and I felt that there was no need to try and haggle or shop around. I went back in spoke with him and Jason Withrow (the sales manager) briefly and had them order it. The vehicle arrived three days later, and the remainder of the purchase was a breeze. While the car was purchased with cash I still met with Marc Dorfman (the finance manager) briefly to discuss any additional services they could offer (such as an extended warranty). While I was presented with these options there was absolutely no pressure to purchase any of them. This was the first purchase Ive made form Herb Gordon but the third purchase for my family. I'd highly recommend purchasing a vehicle from them I know Ill be going back when my wifes car needs to be replaced. I haven't had my car serviced yet but my mom has been having her cars serviced at Herb Gordon for almost 20 years. She recently had an issue with her Outback burning oil and the service department went to bat for her and got Subaru to replace the engine even though she was out of warranty. One more thing: In regard to the CSI survey you will receive - I spent 13 years working in the car business. I know some will think I'm a plant or a shill and that's your prerogative. But as someone who's been on the receiving end of the survey you're sent by ANY manufacturer after purchasing a vehicle or having that vehicle serviced, please help the employees out and fill it out as 100% satisfied if you're happy with the INDIVIDUAL who helped you. The surveys don't affect the manufacturers - when you choose an answer other than completely satisfied/outstanding all it does is affect the pay of the salesman, the service writer, or other employees who helped you even when you're complaining about how the water coming out of the bathroom tap wasn't hot enough.Good afternoon. In response to your review, I want to take the time to thank you for praising Herb Gordon Subaru. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. We encourage you to âLikeâ us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs. Thank you again and be sure to stop by soon!
Would do it Again!
by shellpol on 11/02/2017Gary Grace (sales) and Bryan (finance) made the experience so pleasant that I would definitely do it again....in 10 years!Thank you for taking the time to review us! Herb Gordon Subaru strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a companyâs success. Thank you again for the wonderful feedback.
New purchase.
by elliottcrs on 09/10/2016updated 09/15/2016This is my second Subaru from Herb Gordon and each experience has been wonderful. They are fair, personable and responsive. I do not hesitate to recommend them, and I love my SubaruHerb Gordon Subaru appreciates your considerate review. We are pleased to hear that your experience with us was a great one! Please do not hesitate to stop by with your new Subaru for a checkup! Thanks again, and we hope to see you again here at Herb Gordon Subaru.
Super sales experience
by 1engineer1 on 08/09/2016My wife and I were extremely pleased with our Subaru Forester purchase from Herb Gordon Subaru in Silver Spring. Sure, we had to travel a little further to get to the facility, but it was well worth the effort. The salesperson, Sue… Ireland, was outstanding she was both professional and personal. We really appreciated her in-depth product knowledge, and attention to detail throughout the buying process. Credit also the manager on-duty, Mr. Michael Roy. He personally assisted Ms. Ireland with the new vehicle (and our trade-in), and provided an interesting overview of personnel and operational aspects of Herb Gordon Subaru. And finally, concerning the financial aspects, Mr. Marc Dorsman did an excellent job explaining the optional service/security/warranty packages. We plan to continue our visits to that facility with our vehicle service requirements. The entire purchase was a truly an enjoyable experience and look forward to a long-term customer relationship with Herb Gordon Subaru.Thank you for your encouraging review of Herb Gordon Subaru. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much, Herb Gordon Subaru.
Excellent Dealership!
by FallsDownStair on 07/03/2016Herb Gordon Subaru provided a great sales experience with no stress or pressure. I stopped in one weekend, test drove a few cars, then emailed Rod, the sales associate that helped me, and told him I wanted to buy one of the cars I drove.… It was really that simple! I emailed Rod whenever I had a question and he always got back to me right away. They even came out to pick me up, even though I live about 40 min from the dealership. All in all, it was a fun , exciting, no pressure experience!Thank you for taking the time to review us! Herb Gordon Subaru strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a companys success. Thank you again for the wonderful feedback.
Our First Subaru
by j_imperio on 05/12/2016Buying a car doesn't have to be tedious and that's what this dealership is all about. Right from the first email, you already get a good and honest quotation. The follow-ups were just right and I didn't feel any pressure as a buyer. When… you step inside the dealership, the ambiance is outstanding. Staff is friendly and helpful. I have yet to try any of their services but I can already tell it will be good. This was our 2nd time buying a car and we had a far better experience with this dealership compared to the previous one. The car sales expert assigned to us was Cory Hymas. Negotiations are part of car buying and he did his part really well! I was able to negotiate for a lower price from his original quotation and came out satisfied with the deal. I think as buyers there's always that hope to be able to bring the price down even further but we have to be realistic too and just do your research. We actually went to another dealer just so that we could compare prices but ultimately ended up back with Cory's offer - plus the fact that I felt more comfortable closing the deal with him. Overall, I would recommend this dealership if you're looking for a car. In fact, look for a Subaru. Consumer Reports 2016 ranked Subaru #2 as most reliable car brand (first place goes to Audi).Thank you for your earnest response. We appreciate your feedback and will be sure to share your encouraging thoughts with Cory and the team! If you should have any further questions or want a little more insight on your vehicle, please don't hesitate to contact us! We would love to work with you again soon.
2016 Subaru Outback Purchase
by newbilljt on 03/17/2016Sales department was very patient with us. We had a lot of questions and had looked at a lot of cars before deciding on the Subaru. The finance department explain various option to us and we were able to select the best option for… us. The checkout person went over the car with us explaining all the high tech options so we became familiar with them. The 2016 Subaru Outback has many advanced features like the lane change alert, quick stop, etc. The Outback has excellent gas mileage and is the most "bang for the buck" compared to out SUVs we looked at, so we bought it.Herb Gordon Subaru appreciates your considerate review. We are pleased to hear that your experience with us was a great one! Please do not hesitate to stop by with your new 2016 Subaru Outback for a checkup! Thank you again for the highly praised feedback.
Great Experience
by RB195672 on 01/27/2016Very nice transaction. Knowledgeable salesman, very helpful, and no pressure. We are very happy we chose this dealer and would most definitely recommend it to anyone looking for a Subaru.Outstanding Sales Experience
by thomasm5 on 11/24/2015updated 12/01/2015My wife and I purchased a new 2016 Subaru Outback Limited from Herb Gordon. The car, we wanted, the 6 cyl version, had to be ordered. Our salesman John Sessoms answered all of my many email, in-person, and telephoned questions about the… Outback and its available options and kept us informed an the projected delivery date. The Outback was delivered on the projected date. Upon delivery, the finance staff as well as Mr. Sessoms did an excellent job of explaining finance options as well as vehicle operation. If one is considering a Subaru, I would highly recommend that you visit Herb Gordon. ThomasMThank you for the positive feedback thomasm5. Herb Gordon Subaru strives to provide a memorable car buying experience for all customers and we are pleased to hear that you and your wife had a great experience while purchasing your 2016, Subaru Outback Limited. We are also happy that you enjoyed working with John and the team during your purchase and we will certainly share your encouraging thoughts with them! If you should have any questions as you settle in to your new Subaru, please do not hesitate to contact us. Thanks again thomasm5 for the highly praised review.
Thank you for the positive feedback thomasm5. Herb Gordon Subaru strives to provide a memorable car buying experience for all customers and we are pleased to hear that you and your wife had a great experience while purchasing your 2016, Subaru Outback Limited. We are also happy that you enjoyed working with John and the team during your purchase and we will certainly share your encouraging thoughts with them! If you should have any questions as you settle in to your new Subaru, please do not hesitate to contact us. Thanks again thomasm5 for the highly praised review.
Outstanding Service and Experience!
by stevec17 on 09/14/2015I had a great experience at Herb Gordon Subaru, This is the second Subaru I purchased from Herb Gordon in the last 9 months. I went back directly to this dealership and the same salesman, Lakshman Sukar, since I had a very good experience… the first time. I purchase the 2015 XV Crosstrek. There were specific options that I wanted so I ordered my vehicle. Lakshman was very professional, organized and very knowledgeable about the Crosstrek and the options available. We did everything online. The transaction went very smoothly. The final price was what we agreed to online, there were not any surprises. The only time I went to the dealership was to pick-up my vehicle. My vehicle arrived ahead of schedule, exactly with all the options I wanted. Picking up the vehicle was easy. I was in and out with my new vehicle in a very short time. I am very happy with the service I received. I would highly recommend this salesperson and the dealership.Hi stevec17! Herb Gordon Subaru would like to sincerely thank you for your thoughtful review. We are happy to hear that your second purchasing experience with Lakshman Sukar was just as memorable as your first and we will be sure to share with him your kind comments. As you settle in to your new vehicle, please do not hesitate to contact us should you have any questions or want a little more insight on your new Subaru. Thank you again stevec17 for the highly praised review!
Top Notch Sales
by sharonac1 on 09/08/2015I had a great experience buying my new 2016 Subaru Forester. I have never had such a positive experience; from the moment I walked into the dealership to the moment I drove away in my new vehicle. I felt completely in control of the… selection and buying process, so I am certain that I got the best car to fit my needs. I felt respected as a prospective buyer and valued as a customer. John and Brian were able to answer all of my questions and the entire staff was excellent. I will recommend MileOne to anyone looking for a Subaru.Greetings sharonac1! Herb Gordon Subaru would like to sincerely thank you for your heartfelt response. We are pleased to hear that John and Brian lead you to your 2016, Subaru Forester, and we will be sure to share your feedback with them. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup. We would love to see you. Thanks again sharonac1 for the highly praised review!
Painless Purchase / Excellent Sales Staff
by johnpa56 on 08/14/2015It doesn't get any better than the experience I had purchasing my 2016 Outback from Herb Gordon Subaru. My salesman, Rich Cross, was upfront in every aspect of the purchase and the factory order was delivered weeks ahead of the… original delivery date. He kept me well informed as to when the car would arrive and patiently fielded all of my questions before, during and after the purchase. Compared to the purchase of my previous car, a Toyota Prius from DAR Cars in Rockville MD, Rich and Herb Gordon delivered 5 star service across the board and, without a doubt, I would come back to Rich for any future Subaru's our family purchases.Good morning johnpa56. Herb Gordon Subaru would like to sincerely thank you for your thoughtful review. We work extremely hard to ensure a memorable car buying experience for all customers and it gives us great pleasure to know that your experience was a superior one. We were also delighted to hear that Rich was of such great assistance throughout your purchasing process and we will certainly share your feedback with him! As you settle in to your new 2016, Subaru Outback, please do not hesitate to contact us with any further questions you may have. We would be happy to lend our support. Thanks again johnpa56 for the highly praised review!
Best car buying experince EVER!
by radkoldguy on 07/30/2015My wife and I recently bought a new 2015 Subaru Outback. What we wanted was not in stock so we had to order it. This is the first car I've EVER bought, and I've bought a lot in my years, where there was absolutely NO hassle whatsoever.… Our sales representative Sue Ireland was just about the most low key sales person I've ever met. She was polite and patient with my wife and I as we laid out exactly what options we wanted. Sue was knowledgeable of the options of the Outback and thoroughly answered all of our questions. She even made a couple recommendations that we ended up going with. Sue emailed us as our car went through the process of being ordered, being built, and being delivered. When we picked it up she went over just about everything we needed to know and when we drove away we felt we had a good start on knowing everything. We knew we wanted a Subaru Outback and went to Herb Gordon based on the recommendation of a teacher my wife works with. We asked for a particular sales person only to find out he had recently retired and Sue was hired to replace him. How lucky can you get?. Herb Gordon, and in particular Sue Ireland, restored my faith in car dealers and car salesmen (saleswomen). This was the best car buying experience I have ever had and would highly recommend Herb Gordon and Sue Ireland if you are interested in purchasing a Subaru.Good afternoon radkoldguy. Herb Gordon Subaru would like to congratulate you and your wife on your brand new 2015, Subaru Outback! We are pleased to hear that Sue Ireland lead you to your new Subaru and we will certainly share your kind words with her. As you settle in to your new vehicle, please don't hesitate to stop by for a regular checkup! Thank you radkoldguy for the highly praised review and we hope you both enjoy your new Subaru.
Very helpful sales
by marctcl on 06/20/2015Mr. Suker is a very friendly and helpful salesman. He helped a lot in process of trading in my old car and purchase the new one. I am happy with the purchase.Herb Gordon Subaru appreciates your feedback! I hope you are loving your new vehicle. Please don't hesitate to contact us if anything is to come up while you are still getting settled in! Happy driving!
A really pleasant experience in buying a car.
by mmandm1 on 04/17/2015I have been thinking about an Outback for 2 1/2 years but I kept putting off that "car buying hassle". This was such a pleasant buying experience and most of it was done over emails. I dealt with Rich Cross and he was such a professional.… No pressure at all. I kept thinking this is just too easy. I had to order the car and Rich gave me updates giving me my time frame and I picked it up last Friday. I love this new car and will recommend Rich and Herb Gordon to everyone. Thanks !Thank you for your earnest response! We appreciate your feedback and will be sure to share your encouraging thoughts with Rich and the team! If you should have any further questions or want a little more insight on your Subaru, please dont hesitate to contact us! We would love to work with you again soon.
Outstanding!
by ctoconnor89 on 04/08/2015I visited many dealerships when looking for a car to buy and Herb Gordon was by far the best. They have a large inventory of vehicles, their sales people are very professional. They actually help you try and buy the vehicle you want and… don't try and pressure you into giving them money. I would go back and buy another's vehicle from them and probably will.Greetings ctoconnor89! Thank you for stopping by Herb Gordon Subaru. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!
Excellent sales
by epark on 03/30/2015I just purchased a forester at this dealer. Sales staff, Gary was very pleasant to work with. It is not like old days when we used to tug with a sales staff as for the better pricing. My wife was not present when I test-drive the car. Later… several hours when my wife arrived to sign the paper, the car was washed and ready to drive home. It was very pleasant feeling. I could give 5 stars if the financing process speeds up. I had to wait for about 30 minutes, but once the paper was all ready, it would not take much time. Overall, it was very pleasant experience. Thank you Herb Gordon Subaru.Thank you for your earnest response epark. We appreciate your feedback and will be sure to share your encouraging thoughts with Gary and the team! If you should have any further questions or want a little more insight on your Forester, please dont hesitate contact us! We would love to work with you again soon.
Great Salesperson
by VGR on 01/21/2015Our sales person, Rod, was pleasant and knowledgable and easy to work with which made the whole transaction non-stressful. We would definitely recommend himGreetings VGR! Thank you for stopping by Herb Gordon Subaru. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!
Subaru Crosstrek
Subaru Outback
Subaru Forester
Subaru Legacy
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Steve, thank you for your positive review. We're glad to hear that you found our team here at Herb Gordon Subaru so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Piper Yost on 11/21/2022