Herb Gordon Subaru

by Steve Y on 11/12/2022

Purchased our 3rd Subaru from Herb Gordon Subaru, Silver Spring, MD. Mr. Al Goldberg guided us through the acquisition of the last two, a 2023 Outback and a 2018 Forester. In both cases, Al quickly found the model we wanted with the color and features we wanted. He kept us informed of the status of each vehicle as they moved in our direction. He arranged for very efficient delivery on the day of pick-up, respecting our time. His explanation of features was clear and very helpful, and he remains available for follow-on questions. Al and Herb Gordon, in general, certainly seem focused on customer care and service.

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by Wendy W on 11/25/2020

Al at Herb Gordon Subaru was wonderful! He made the experience quick and easy. He was so helpful and gave us many options! I highly recommend Al!

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by Raafzilla on 03/14/2018

This is our second purchase from Herb Gordon and it seems the company, its employees, do all of the things in a friendly, helpful, integrous way. Quite different than I remember car purchasing experiences of my past -- and that's going back a long, long way. Of course, the dealership needs to make money, but I always felt that my satisfaction was paramount. No pressure. Answered all questions honestly. We felt taken care of. It all starts at the top and we could see how the GM worked with his staff - from administrator to salesperson to financial people. In the end, one feels as though he/she has gotten a fair deal (possibly great deal) and that the car is perfect for your needs. Wondering if this is the trend today or if Herb Gordon is setting a trend in the industry. Last, I want to mention that the whole process was easy on us. We didn't leave the dealership exhausted after playing games -- because there were no games.

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by ogre_socialis on 11/15/2017

The folks at Herb Gordon made buying my car an all-around great experience. I used the build tool on the Subaru website and took the information in with me. I talked with Gary Grace and after a test drive and about 30 minutes of discussion I had decided I was going to buy the car, they just had to find it for me. They were able to locate a vehicle which had everything I wanted. Gary called me and gave me the price they were looking for - it was a fair price ($1,300.00 under the Subarau.com build price) and I felt that there was no need to try and haggle or shop around. I went back in spoke with him and Jason Withrow (the sales manager) briefly and had them order it. The vehicle arrived three days later, and the remainder of the purchase was a breeze. While the car was purchased with cash I still met with Marc Dorfman (the finance manager) briefly to discuss any additional services they could offer (such as an extended warranty). While I was presented with these options there was absolutely no pressure to purchase any of them. This was the first purchase I’ve made form Herb Gordon but the third purchase for my family. I'd highly recommend purchasing a vehicle from them – I know I’ll be going back when my wife’s car needs to be replaced. I haven't had my car serviced yet but my mom has been having her cars serviced at Herb Gordon for almost 20 years. She recently had an issue with her Outback burning oil and the service department went to bat for her and got Subaru to replace the engine even though she was out of warranty. One more thing: In regard to the CSI survey you will receive - I spent 13 years working in the car business. I know some will think I'm a plant or a shill and that's your prerogative. But as someone who's been on the receiving end of the survey you're sent by ANY manufacturer after purchasing a vehicle or having that vehicle serviced, please help the employees out and fill it out as 100% satisfied if you're happy with the INDIVIDUAL who helped you. The surveys don't affect the manufacturers - when you choose an answer other than completely satisfied/outstanding all it does is affect the pay of the salesman, the service writer, or other employees who helped you even when you're complaining about how the water coming out of the bathroom tap wasn't hot enough.

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by shellpol on 11/02/2017

Gary Grace (sales) and Bryan (finance) made the experience so pleasant that I would definitely do it again....in 10 years!

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by elliottcrs on 09/10/2016

This is my second Subaru from Herb Gordon and each experience has been wonderful. They are fair, personable and responsive. I do not hesitate to recommend them, and I love my Subaru

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by 1engineer1 on 08/09/2016

My wife and I were extremely pleased with our Subaru Forester purchase from Herb Gordon Subaru in Silver Spring. Sure, we had to travel a little further to get to the facility, but it was well worth the effort. The salesperson, Sue Ireland, was outstanding – she was both professional and personal. We really appreciated her in-depth product knowledge, and attention to detail throughout the buying process. Credit also the manager on-duty, Mr. Michael Roy. He personally assisted Ms. Ireland with the new vehicle (and our trade-in), and provided an interesting overview of personnel and operational aspects of Herb Gordon Subaru. And finally, concerning the financial aspects, Mr. Marc Dorsman did an excellent job explaining the optional service/security/warranty packages. We plan to continue our visits to that facility with our vehicle service requirements. The entire purchase was a truly an enjoyable experience and look forward to a long-term customer relationship with Herb Gordon Subaru.

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by FallsDownStair on 07/03/2016

Herb Gordon Subaru provided a great sales experience with no stress or pressure. I stopped in one weekend, test drove a few cars, then emailed Rod, the sales associate that helped me, and told him I wanted to buy one of the cars I drove. It was really that simple! I emailed Rod whenever I had a question and he always got back to me right away. They even came out to pick me up, even though I live about 40 min from the dealership. All in all, it was a fun , exciting, no pressure experience!

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by j_imperio on 05/12/2016

Buying a car doesn't have to be tedious and that's what this dealership is all about. Right from the first email, you already get a good and honest quotation. The follow-ups were just right and I didn't feel any pressure as a buyer. When you step inside the dealership, the ambiance is outstanding. Staff is friendly and helpful. I have yet to try any of their services but I can already tell it will be good. This was our 2nd time buying a car and we had a far better experience with this dealership compared to the previous one. The car sales expert assigned to us was Cory Hymas. Negotiations are part of car buying and he did his part really well! I was able to negotiate for a lower price from his original quotation and came out satisfied with the deal. I think as buyers there's always that hope to be able to bring the price down even further but we have to be realistic too and just do your research. We actually went to another dealer just so that we could compare prices but ultimately ended up back with Cory's offer - plus the fact that I felt more comfortable closing the deal with him. Overall, I would recommend this dealership if you're looking for a car. In fact, look for a Subaru. Consumer Reports 2016 ranked Subaru #2 as most reliable car brand (first place goes to Audi).

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by newbilljt on 03/17/2016

Sales department was very patient with us. We had a lot of questions and had looked at a lot of cars before deciding on the Subaru. The finance department explain various option to us and we were able to select the best option for us. The checkout person went over the car with us explaining all the high tech options so we became familiar with them. The 2016 Subaru Outback has many advanced features like the lane change alert, quick stop, etc. The Outback has excellent gas mileage and is the most "bang for the buck" compared to out SUVs we looked at, so we bought it.

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by RB195672 on 01/27/2016

Very nice transaction. Knowledgeable salesman, very helpful, and no pressure. We are very happy we chose this dealer and would most definitely recommend it to anyone looking for a Subaru.

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by thomasm5 on 11/24/2015

My wife and I purchased a new 2016 Subaru Outback Limited from Herb Gordon. The car, we wanted, the 6 cyl version, had to be ordered. Our salesman John Sessoms answered all of my many email, in-person, and telephoned questions about the Outback and its available options and kept us informed an the projected delivery date. The Outback was delivered on the projected date. Upon delivery, the finance staff as well as Mr. Sessoms did an excellent job of explaining finance options as well as vehicle operation. If one is considering a Subaru, I would highly recommend that you visit Herb Gordon. ThomasM

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by stevec17 on 09/14/2015

I had a great experience at Herb Gordon Subaru, This is the second Subaru I purchased from Herb Gordon in the last 9 months. I went back directly to this dealership and the same salesman, Lakshman Sukar, since I had a very good experience the first time. I purchase the 2015 XV Crosstrek. There were specific options that I wanted so I ordered my vehicle. Lakshman was very professional, organized and very knowledgeable about the Crosstrek and the options available. We did everything online. The transaction went very smoothly. The final price was what we agreed to online, there were not any surprises. The only time I went to the dealership was to pick-up my vehicle. My vehicle arrived ahead of schedule, exactly with all the options I wanted. Picking up the vehicle was easy. I was in and out with my new vehicle in a very short time. I am very happy with the service I received. I would highly recommend this salesperson and the dealership.

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by sharonac1 on 09/08/2015

I had a great experience buying my new 2016 Subaru Forester. I have never had such a positive experience; from the moment I walked into the dealership to the moment I drove away in my new vehicle. I felt completely in control of the selection and buying process, so I am certain that I got the best car to fit my needs. I felt respected as a prospective buyer and valued as a customer. John and Brian were able to answer all of my questions and the entire staff was excellent. I will recommend MileOne to anyone looking for a Subaru.

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by johnpa56 on 08/14/2015

It doesn't get any better than the experience I had purchasing my 2016 Outback from Herb Gordon Subaru. My salesman, Rich Cross, was upfront in every aspect of the purchase and the factory order was delivered weeks ahead of the original delivery date. He kept me well informed as to when the car would arrive and patiently fielded all of my questions before, during and after the purchase. Compared to the purchase of my previous car, a Toyota Prius from DAR Cars in Rockville MD, Rich and Herb Gordon delivered 5 star service across the board and, without a doubt, I would come back to Rich for any future Subaru's our family purchases.

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by radkoldguy on 07/30/2015

My wife and I recently bought a new 2015 Subaru Outback. What we wanted was not in stock so we had to order it. This is the first car I've EVER bought, and I've bought a lot in my years, where there was absolutely NO hassle whatsoever. Our sales representative Sue Ireland was just about the most low key sales person I've ever met. She was polite and patient with my wife and I as we laid out exactly what options we wanted. Sue was knowledgeable of the options of the Outback and thoroughly answered all of our questions. She even made a couple recommendations that we ended up going with. Sue emailed us as our car went through the process of being ordered, being built, and being delivered. When we picked it up she went over just about everything we needed to know and when we drove away we felt we had a good start on knowing everything. We knew we wanted a Subaru Outback and went to Herb Gordon based on the recommendation of a teacher my wife works with. We asked for a particular sales person only to find out he had recently retired and Sue was hired to replace him. How lucky can you get?. Herb Gordon, and in particular Sue Ireland, restored my faith in car dealers and car salesmen (saleswomen). This was the best car buying experience I have ever had and would highly recommend Herb Gordon and Sue Ireland if you are interested in purchasing a Subaru.

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by marctcl on 06/20/2015

Mr. Suker is a very friendly and helpful salesman. He helped a lot in process of trading in my old car and purchase the new one. I am happy with the purchase.

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by mmandm1 on 04/17/2015

I have been thinking about an Outback for 2 1/2 years but I kept putting off that "car buying hassle". This was such a pleasant buying experience and most of it was done over emails. I dealt with Rich Cross and he was such a professional. No pressure at all. I kept thinking this is just too easy. I had to order the car and Rich gave me updates giving me my time frame and I picked it up last Friday. I love this new car and will recommend Rich and Herb Gordon to everyone. Thanks !

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by ctoconnor89 on 04/08/2015

I visited many dealerships when looking for a car to buy and Herb Gordon was by far the best. They have a large inventory of vehicles, their sales people are very professional. They actually help you try and buy the vehicle you want and don't try and pressure you into giving them money. I would go back and buy another's vehicle from them and probably will.

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by epark on 03/30/2015

I just purchased a forester at this dealer. Sales staff, Gary was very pleasant to work with. It is not like old days when we used to tug with a sales staff as for the better pricing. My wife was not present when I test-drive the car. Later several hours when my wife arrived to sign the paper, the car was washed and ready to drive home. It was very pleasant feeling. I could give 5 stars if the financing process speeds up. I had to wait for about 30 minutes, but once the paper was all ready, it would not take much time. Overall, it was very pleasant experience. Thank you Herb Gordon Subaru.

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by VGR on 01/21/2015

Our sales person, Rod, was pleasant and knowledgable and easy to work with which made the whole transaction non-stressful. We would definitely recommend him

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