Customer Reviews of BMW of Silver Spring
Review type:
Harold Shelby and team rocked!
Ordering a bespoke BMW from the factory
by Zed Veir on 10/22/2024If you deal with BMW of SS I highly recommend you deal only with Scott Sohn. I had a wonderful buying experience with this guy. He is calm, highly informed about the product, never pressuring and aways wanted to make sure I felt comfortable… with the deal. Since I pre-ordered the vehicle of my choice the wait period from order to delivery was about 10 weeks. During that time he was aways available and attentive to my requests and changes. Even though the deal was done, Scott still took the time to answer my calls and texts. In this day I am so surprised to find someone who truly follows through with their promises. Thank you Scott!Hi Zed, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Thank you Scott!!!
by Khoudia on 10/10/2024I really enjoyed my experience getting a new car from BMW Silver Spring. Our Salesperson Scott Sohn was extremely professional, nice,thoughtful and helpful. He really took all of our concerns into account and for that reason, we drove away… with a new car from our first visit.Hi, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. Our team is available should you require any extra help.
Ron aka Mr.AMAZING was a pleasure to work with.
by Arlette Shane on 10/10/2024My husband surprised me with a new car just because. But before he could tell me about my surprise, he couldn't stop talking about Ron Askew. He kept raving about Ron's exceptional customer service, his genuine care and understanding of our… needs, and how he perfectly understood what my husband was looking for in a car for me. He talked so much about Ron that I absolutely had to meet him. I insisted that my husband pick me up from home so I could get my new car and finally meet Ron in person. When we arrived back at BMW, Ron greeted us with the biggest smile. He was the kindest, most polite, and least pushy salesman I had ever encountered. He made us feel incredibly comfortable with our purchase. Unlike most new car salesmen who always try to upsell and push some kind of "deal" that's not really in the customer's best interest, Ron was never pushy. He was solely focused on meeting our needs and ensuring we understood the entire process from A to Z. Working with Ron was nothing short of amazing. I wish I could give him 100 stars instead of just 5. He truly deserves to be named Mr. AMAZING.Hi Arlette, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
Ask for Ron!
by Chi Chi on 09/28/2024If you're in the market for a luxury car I would definitely recommend BMW of Silver Spring. As a long-time Mercedes client, I was skeptical about purchasing a vehicle from BMW. I must say, this dealership exceeded my expectations. Ron Askew… was my sales associate and he was a gift from God. He was so patient and well-informed regarding inventory. Initially, I was not even sure what I was looking for exactly, but I told him my needs, and he matched me with the perfect fit. The process was smooth and for the first time, my entire day was not spent at a dealership purchasing a vehicle. Ron was quick and moved the process along seamlessly. Not only do I recommend this dealership, but I also recommend Ron! He welcomed me to the BMW family with top-notch professionalism. I love my X1. Thank you, Ron!Hi, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. Safe travels!
Great sales team
by Bob on 09/15/2024updated 09/20/2024My 2019 BMW X3 started leaking from the roof antenna (!?) this summer and the water shorted out the electronics until fault warnings lit up dashboard like a Christmas tree. Then, while the car was in the dealer's repair shop, the power… steering unit failed for unexplained reasons. Since it was a BMW, the cost of fixing that was absurdly high (nearly $10K) for a five-year-old car. So I decided to get rid of it. At that point, sales consultant Dave Davila stepped up. He arranged a fair price for the trade in and got me into a new 2024 BMW X3 30i for a reasonable price. We negotiated over the phone yesterday and I drove the car home that afternoon. Dave was a pleasure to deal with - knowledgable, helpful and considerate. He spent hours showing me and my wife how to operate the new features, and making sure we were happy with the purchase. I love driving the car and fiddling with the new features, and I give Dave a five-star review for getting us through the process. I just hope the new BMW performs better than the last one.Hi Bob, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Love my new BMW x3 30i
by Bob on 09/15/2024Five stars to David Davila for getting my wife and me into a new 2024 BMW X3 30i with so little drama or fuss. Dave was knowledgable, helpful and considerate. He worked with me on the trade-in and price, and then patiently showed us all the… new features. He was a pro all the way, and I'm grateful to him. Unfortunately I had to buy a new car because my 2019 BMW X3 had crapped out. Water leaking from the roof fin shorted out so many electronics that the dashboard lit up like a Christmas tree. Then, when it was in the dealer's shop, the power steering unit failed. Here's hoping my new BMW is better than the last one.Hi Bob, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Outstanding service.
by Ivan Prosperi on 09/02/2024This is our 3rd BMW purchase from Miguel Mendez @ BMW of Silver Spring, and I have to say, it is very likely we would not have purchased these vehicles had it not been for Miguel. He is extremely professional, patient, well spoken, and… knowledgeable. He is available to you all year round to talk to you about your current and your future car. Buying a car from him is what the car-buying experience should be. We 100% recommend him to all our friends and family to go see him when it comes to buying a luxury car. As for BMW of Silver Spring, we would also recommend them 100%. The team there is super professional, they do their best to put us in a loaner when we take the car to the shop. Our service professional is Delfin Green, he is exceptional, responsive, and always in a good mood. Del listens to you, and he does his best to tend to our needs. Overall, most of the team @ BMW of Silver Spring are very professional and organized, everyone from the front desk to the service department personnel are very respectful. We love that dealership.Hi Ivan, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Ron Askew is "THE MAN!"
by TD GRAY on 08/20/2024Ron Askew at BMW of Silver Spring was nothing short of AMAZING. This was my very first BMW experience and Ron was patient and very easy to work with. In fact, my first ride in a BMW, driver or passenger, was with Ron. I walked into the… dealership, told Ron what I wanted, and he made it happen, and in a timely manner. Let me also say, Ron came HIGHLY RECOMMENDED, and I can see why. Ron was very straight forward and honest. Everything he told me he delivered on. I cannot thank Ron enough and look forward to many more great buying experiences with him.Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!
Best experience purchasing my dream car!
by Campbell on 05/23/2024Scott Sohn was excellent and instrumental in locating the car that I wanted and helping to get it from NY to Maryland just in time for my birthday. My experience was effortless, stress-free, and exceeded my expectations. Thank you Scott for… your guidance, knowledge and professionalism during this process!Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Thank you Ron for your exceptional service
by T Jackson on 03/20/2024We recently purchased a car from the Silver Spring BMW dealership and had the pleasure of being assisted by Mr. Ronald Askew. Throughout the process, Ron was truly exceptional with his delivery of service. He was attentive to all our needs,… answering every question with patience and expertise, making the entire process smooth. We highly recommend Ron if you're looking to make your car buying experience a great one!Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope to be of service to you again! Take care!
Amazing Service
by Juan Khawly on 03/02/2024I had an excellent experience purchasing a BMW x6 online with Scott as my sales rep. He swiftly secured the hot-to-find car, guided me through the process, and promptly addressed all my queries, providing peace of mind throughout the online… purchase. William, the finance manager, was meticulous in explaining the contract, ensuring my comfort with the deal. His quick responsiveness and friendly approach, along with valuable service package recommendations, made the online transaction seamless. Kudos to the dynamic team of Scott and William at BMW of Silver Springs! Thank you so muchHi Juan, we are very happy to have provided you with such a positive experience! Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
RON ASKEW IS THE MAN!!!
by Rel on 02/25/2024My first car was a core memory to never forget. I got exactly what I wanted and more!Hi, congratulations on your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Love my truck
by Dan on 02/15/2024Nate provided great customer service and very efficient with my purchase process. I bought my ford truck from him and would recommend him to anyone looking to get a new vehicle.Congratulations on your new vehicle, Dan! We hope you continue to choose us for all your automotive needs! Take care!
Exceptional Service
by Clarice V on 02/08/2024Mr. Harold Shelby provided exceptional service during my car buying process. He was very patient and thoroughly reviewed each vehicle that I was interested in seeing. You could tell that he was genuine and passionate about his work. He went… above and beyond to make sure I was satisfied from the time I walked through the door, until the time I left. This put me at ease and made my experience enjoyable. I would definitely recommend Mr. Shelby and BMW of Silver Spring.Hi Clarice, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
My New Car!
by LD on 01/19/2024Mr. Harold was absolutely amazing. He went over every detail of the car and made sure I was super comfortable in it before and after my purchase. This experience was pleasant from start to finish. 10/10Hello, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
Ron Askew is the man!!
by Kobbyster on 12/31/2023I had the pleasure of working with Ron recently to purchase a car and he was a delight to work with! From the moment I walked into the dealership, he greeted me with a friendly and welcoming attitude. He took his time to listen to my needs… and preferences, and patiently answered all my questions. Most importantly, he never pressured me into making any decisions and allowed me to take my time to make the right choice for me--this is rare among sales agents at dealerships and I appreciated it. He has also been easy to reach since the purchase and he is always available to answer any questions I have (if I miss him, he calls back as soon as possible). I highly recommend Ron to anyone in need of a BMW car at that dealership.Hello, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
Re-united and it feels so good!!!
by Nicole B on 12/26/2023In 1995, after graduating from college, I walked into a car dealership with a small down payment and a mission to purchase my first new car. I was greeted by this excited salesperson, ready to make my dreams come true. Her name was Karen… Herbert, Honda Sales Rep. She spent hours with me ensuring my comfortability with my first adult purchase and even stayed with my after the dealership closed to teach me how to safely drive home my new manual Honda Accord. Yes, she has the patience to teach me how to drive a stick-shift at 9pm 😊. Fast forward 28 years later….December 23rd is my 50th birthday and I am in the mood to purchase my first new luxury SUV. As I searched online all the different BMW lots, I found exactly what I wanted. Only for my neighbor days later, to drive home and pull into her driveway with my hand picked SUV. She actually bought my vehicle without any knowledge. She felt so bad that she shared her Salespersons name with me and asked them to reach out to assist me in my purchase. Lord and behold, while talking with the BMW Sales Advisor, I yelled out Karen…Karen Herbert, I know you!!! You sold me my first new car in 1995 and I still have your 1995 business card!!! I purchased my 50th birthday present, a beautiful BMW X5 and had the best experience reuniting with Karen, as she was just as patient, responsive, and knowledgeable, as I remembered 28 years ago. It was such a relaxing and pleasant experience from the initial phone call, to driving off the lot. I definitely recommend BMW of Silver Spring and reaching out to Karen Herbert, as your Sales Advisor. She has earned my loyalty, as a repeat customer and I genuinely appreciate her enthusiasm for my first new luxury purchase, as she was for my first out of college car.Hi Nicole, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Awesome Lease Purchase Experience !!!
by AnthonyL on 12/22/2023I had an interest in trading my leased BMW vehicle prior to the end of the lease term in order to get a 2024 X5. I had in mind the specs of the X5 I was looking for, but I didn't expect to find the vehicle, comfortably trade my leased BMW,… and get a payment that I would be comfortable with until I spoke with, Scott Sohn (BMW of Silver Spring). On 12/4/23, I met with Scott at the dealership. Although I was very skeptical that anything would work out with Scott his greeting and professionalism made me feel comfortable enough to sit down and discuss my interest. Scott had my BMW reviewed/appraised, and then we talked about the details of the X5. Minutes later Scott located an X5 and needed to try and secure it. The X5 was revealed to be on hold by a customer already, but Scott quickly found another one that met my specs and it was completing production. At this point things started to come together. Scott began to give me a real picture of how we could do a deal that financially worked for me. I did my own homework prior to meeting Scott, so it was very refreshing to meet a straightforward salesman who made me feel comfortable when he explained the details of trading my BMW and leasing the X5. As I waited to receive the X5 at the dealership, Scott kept me updated on the movement of the X5 and most important he made sure I received all the discounts and incentives available to me. I received my X5 on 12/19 and was very pleased! Scott connected me with a BMW Genius to go over the features of the X5. I can't express how pleased I am with my purchase experience with Scott! He represents what it means to be a BMW professional salesman! My wife and I will look forward to purchasing with Scott in the future. Mile One / BMW of Silver Spring should be very glad to have Scott as part of the team!Hi Anthonyl, thank you so much for your feedback! Scott will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Buy your next car from Nate Vitek
by John Wojcik on 12/12/2023I've bought a lot of cars over the years but have never had a better sales experience than working with Nate Vitek at BMW of Silver Spring. There was never any hard pressure to buy and Nate knows the cars that he's selling--inside and out.… Super knowledgeable. There's no doubt that I'll buy my next car from him.Hi John, thank you for your feedback. We're thrilled you found our staff knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
The most painless car buying experience I've ever had
by Tom on 12/07/2023I live in Illinois and have been looking for a certain trim model for months all over the country. I found it at Silver Spring and worked with Ron on all the details. He gave me no BS transparent pricing and condition of car. Car was… listed on Sunday night and under contract few days later. Flew out Saturday morning and Drove it back 700+ Miles back home without a problem.Hi Tom, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Enjoyed the Royal Treatment at BMW of Silver Spring
by Derick on 12/05/2023I recently bought my first BMW at BMW of Silver Spring. I have owned Audis and Volvos, but their reliability shortcomings led me to BMW. Not knowing what to expect and stressing over my tight budget, I was particular grateful to fall under… the care of their top notch sales person, Harold Shelby! Harold emphasized that he was a straight shooter and cared for his customer's sensibilities; and I found that Harold was indeed a man of his word: I bought a very low mileage certified BMW, but Harold took great care over my experience as though he was selling me one of the dealership's more expensive models. He is an old school gentlemen! Made one feel as though they were getting cared for by a 19th century butler (smile). I will certainly be recommending BMW of Silver Spring to all my friends, but I will particularly recommend that they pursue the service of Harold!Hello Derick, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope to be of service to you again! Take care!
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, BMW of Silver Spring is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Sandy Karon on 08/12/2025