Ourisman Chevrolet of Rockville
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Customer Reviews of Ourisman Chevrolet of Rockville
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4 service reviews
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Customer service
by Darshani on 11/08/2024The service was great and did not wait too long for itEquinox engine light issues
by efelix1127 on 11/04/2024Customer service was excellent overall. The Specialist provided very honest feedback on the issues identified and the various options available including potential cost associated with these. This information was extremely helpful to help… decide on the actions to take.Great service !!!
by AndreWd on 07/26/2024My experience was perfect, no complaints !Ourisman Rockville Mandeep Singh
by Lt. Sims on 02/12/2024Mr. Singh continues to provide excellent service helping to improve the health of our fleet. Mr. Singh is very knowledgeable and works diligently to ensure our vehicles are back in service as soon as possible.
The following reviews are more than two years old. They are not included in the overall rating.
5 service reviews
Service Visit
by N Johnson on 04/13/2023Great preventative maintenance visit as usual. Nick Vasquez my Service Advisor is always professional, informative and great communication. The most important aspect of buying an auto from a Dealership is the Preventative maintenance and… service. Very satisfied.2015 ZR2
by Robordo on 03/15/2018Excellent service, great people to do business with. Always a pleasure. Thank youService Manager Tricked Me Do Unnecessary Service And Hang My Phone
by Brian_Li on 10/16/2015I am very disappointed with a service advisor Tim Hall and the service manager here. Here is my story, I took my car to their service department for a repair and the repair turns out to be covered by warranty, and they called me in addition… to that, I need do three more services and they will cost almost $600. First I choose only two, because I really have no idea what they are talking about but what they told you always seems really urgent and serious. However about 20 min later, I changed my mind, because 2 days ago the place I did my oil change do a full inspection of my car and they didn't find the same problems, also my friends told me some dealor always try to squeeze more juice from customers. So I called Tim Hall, and as usual he introduces who he is in the phone, but as soon as I started to talk, his phone suddenly became unavailable left only automatic voice to me. I tried this twice, and the same case. So I have to drove their myself, and they first refused to cancel either of the two additional service, but when I questioned they could start all the work simultaneously and they couldn't finish in less than one hour, Tim Hall canceled one of the service unwillingly. When I picked up my car in the afternoon, I try to let him explain why he hang my phone. He refuse to admit it ever happen and let me to talk to the service manager. The manager simply said he didn't believe what I said and refuse to dig into the truth. I ask them to show the phone call record, they said they don't keep it, I don't know if it is true, But as a service manager, you are supposed to listen to what the customer say and not just stay there and refuse to believe me. I paid the bill anyway, because it's not like I would sue them, it's simply not worth it. But when the service advisor, Tim Hall refused to admit the truth and lied in front of my face, this is simply dishonesty that is not acceptable. I recommend everyone avoid this place or at least avoid Tim Hall, if you don't want to pay your money to do some nonsense service and work hard just to make money for them!There are better places out there I'm sure...
by toro77 on 02/28/2008They try but no attention to little details. I recently had them do repairs on my 07 HHR and the car was returned to me a mess... I took it back as they forgot to put on the GM logo on the door and my running board was not aligned… properly. The interior of the car was extremely dirty, I had to spend an hour with wipes cleaning all the dirt and dust from all the panels. They left a stain on my rear headliner. And did not put the rubber grommet around the hook that hold the seat back latch, that is still missing. The new quarter panel they installed on the car has a dent in it (from the inside out). I nipple dent. There are runs in the paint some of which they did take care of. And the car rattles and makes body noises now. Oh well. I already advised State Farm and Travelers Insurance, but I doubt they will do anything. It is so incovenient to keep taking the car back to Ourisman. THOSE OUT THERE... STAY AWAY, if you want good service go someplace else...My new Camaro
by smokoth on 11/15/2011updated 08/02/2025I was overall satisfied with the frank talk of the sales reps. They worked with and even offered alternative means of saving money. I would recommend Ourisman Chevy to anyone looking for a new vehicle.
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