Ourisman Chevrolet of Rockville
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Customer Reviews of Ourisman Chevrolet of Rockville
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Ourisman Chevrolet of Rockville
by AirForceVet on 04/29/2025What an AMAZING experience at Ourisman Chevrolet of Rockville! We just got our brand-new 2025 Chevy Trax, and we couldn’t be happier! From start to finish, the team went above and beyond to make it happen — especially our incredible sales… rep, Cinthia N. She was absolutely phenomenal — knowledgeable, friendly, and determined to get us exactly what we wanted. Cinthia made the entire process smooth, exciting, and even fun! She fought to get us a fantastic deal and stayed with us every step of the way. You can tell she truly cares about her customers. The entire dealership was welcoming, professional, and genuinely cared about making this a great experience for us. If you’re looking for a new car, RUN — don’t walk — to Ourisman Chevrolet of Rockville and ask for Cinthia N.! She’s a rockstar! We’re beyond thrilled with our new Trax and the outstanding service we received. Thank you, Cinthia and Ourisman team!Vehicle Purchase - Reggie Wilkinson
by Zachary on 02/14/2025Purchased my first vehicle and the service was amazing. Sure it took a while, but that comes with buying a car. I had the pleasure to work with Reggie Wilkinson who has been working with Ourisman for 15+ years. Reggie knows everything, and… the best way to expedite and complete a transaction. He is also very funny and lovely to chat with. Thank you, Ourisman team.Great Customer Service
by LadyDee on 12/27/2024updated 01/03/2025I am a return customer to that dealership. My first vehicle was used, this time I purchased a new vehicle. Everybody was nice and helpful. My salesman was Joshua Williams-Theodore who was knowledgeable and accommodating.Edwin was just Awesome.
by Sumeet Patiyal on 09/25/2024I had some initial concerns with my experience at Chevrolet Ourisman Rockville, but after discussing the situation further with Edwin, everything was resolved to my satisfaction. I originally wanted a 2025 Chevy Trax with specific features,… including a sunroof, but there was some confusion when I received the car without that feature. Edwin was incredibly helpful in addressing my concerns and ensuring I understood all my options. Despite the misunderstanding, the team worked with me to find a solution, and I appreciated their efforts to make things right. In the end, I got what I wanted, and Edwin's customer service really stood out. I recommend giving them a chance, especially if you're lucky enough to work with someone as dedicated as Edwin!Fraudsters
by Sumeet Patiyal on 09/24/2024I had the worst experience at Chevrolet Ourisman Rockville, and I urge everyone to stay far away from this dealership. They are complete [non-permissible content removed]. They let me test drive a 2025 Chevy Trax with all the features I… wanted, including a sunroof. However, once I signed all the paperwork, they handed me a different car—one without the sunroof! When I told them I didn’t want this inferior model, they had the audacity to offer me a 2024 model for more money and then jacked up the APR to a shocking 7.79%! Speaking of the APR, they never disclosed it up front. They kept me in the dark, and only at the very end did they spring this ridiculously high rate on me. It felt like they were deliberately misleading me to squeeze out as much money as possible. One of the worst parts of the experience was dealing with Thomas Carlo, one of the staff members. He was incredibly rude and dismissive, showing no regard for my concerns or my time. It's clear that this dealership doesn’t care about their customers—they only care about making a sale, no matter how underhanded their tactics are. If I could give them negative stars, I absolutely would, but unfortunately, that’s not an option. I highly recommend avoiding this place if you value your money, your time, and your peace of mind.
The following reviews are more than two years old. They are not included in the overall rating.
6 sales reviews
Shady Dealers
by Denise on 02/02/2022My friend went to test drive a vehicle. Upon her arrival, she was told that she could only test drive it in the parking lot because it was not MD state inspected. And then, suddenly it was already sold. 6 days later, I still see it on… website. I call and was told it was MD state inspected and what time would I like to come in. Scheduled my appointment with "sales manager" for 2 hours later. He then calls me back to tell me that the vehicle has been sold and he's sorry. Then, 1 1/2 hours later, a female sales person calls to ask me when I would like to come see the vehicle. I informed her of what the "manager" had told me. She politely put me on hold, came back to phone, apologies and that in fact it was sold. What a joke!!Extremely Satisfied
by nothinggreen on 08/12/2018Shopped at Ourisman Chevrolet in Rockville yesterday looking to lease a 2019 Traverse. This was the fourth dealership that we'd been to, so there was no need to go through all the features of the vehicle. We knew what we wanted. Through… my employer, I have access to TrueCar and after entering my zip code, I was directed to Ourisman along with two other dealerships, I made contact with the Ourisman and was directed to Wardell Mitchell. He and I traded a few emails with the basics of our needs. We met with Wardell after arriving at the dealership and he took us down to their offsite lot. During the ride, we discussed what we wanted in a new Traverse. We also noticed how friendly and personable he was. Wardell made note of our requirements and when we arrived back at the dealership, he went to work Ermias Kassaye, the sales manager. During our visit, they presented several deals to choose from within our price range and with the options we wanted. After selecting a vehicle from the options given, we completed the paperwork and were preparing to leave when we realized that one of our requirements hadn't been met; something we'd specifically discussed with Wardell during our trip to the offsite lot. After confirming that we were missing an option that we wanted, Wardell and Ermias went back to work to find another vehicle. After finding a second vehicle, we realized that it also didn't have the required option. Finally, they found a third vehicle, which not only met our requirements, but also exceeded them significantly. And they honored the original deal. These two gentlemen have earned customers for life with their willingness to go the extra mile. Both men went above and beyond, offering us water, feeding us lunch and making sure we were comfortable while in the dealership. We can't say enough about their integrity in doing the right thing to ensure extremely satisfied customers A couple of other comments. The dealership, while nice inside with a comfortable lounge, is lacking customer parking out front. We didn't find a spot when we arrived and had to wait for someone to leave to have a parking space. The drive of 10+ minutes to the offsite lot, with traffic and lights, is such a negative customer experience. Our day was made longer by having to wait for someone to go pickup a vehicle for us to consider when the first vehicle didn't work out. Would recommend building a parking garage out back (can get one prefabbed, which reduces cost of onsite construction.). Having onsite inventory will make for a more pleasant experience and should drive up sales.Typical car buying experience
by Chiller on 06/06/2018Ourisman Rockville is in a prime location and generally has a nice and helpful staff. However, many cars are stored offsite, which delays the shopping experience considerably. Bargain hard for the best deal. Be prepared for a long closing… paperwork process too.Equinox transaction
by mjdurso on 04/01/2017My recent experience at Rockmont Chevy will have me coming back a third time in the future. Yes this is my second Equinox that I purchased at Ourismon Rockmont Bhevy, and both purchases I had the honor of working with Hector Rios. Hector… and the Ourisman team were great to work with. The low pressure, no haggle, great pricing up front approach did the trick. Thank you for making the sales experience a good one.Poor Customer Service
by lmchleb on 07/05/2012updated 08/02/2025Beware; The relationship ends after you purchase a vehicle. I bought a vehicle from here on 6/22/2012 and two days after driving it I found an issue with placing the vehicle into reverse. I called my salesman as I sat in the parking lot… where I noticed the grinding for the first time. Called my salesman a second time two days later, never received a phone call back. I setup an appointment with my local dealer to have the car inspected. The Services Consultant ended up giving me the run around, telling me there was nothing they could do. I then called Charles at Ourisman, as he was the one who handled the finance end of the sale. He provided guidance and advised he would follow up with me after speaking with his Service Manager. I told Charles about Emerson not responding to my voicemails, minutes after our call ended, Emerson called me with some lame excuse that he had been out of the office. Guess he had forgot that he left me a voice mail about receiving my insurance, the evening I left my second voicemail. DUH, it was obvious you were in the office! DON T BUY HERE IF YOU WANT SOMEONE THAT WILL HELP YOU WHEN YOU NEED HELP! I have yet to receive a follow up call from Charles or Emerson in regards to the issue with my vehicle....Outstanding Customer Service
by great_gardens on 04/30/2014updated 08/02/2025As a woman trying to buy a truck, I found it difficult to be taken seriously at other dealers. The staff at Ourisman did a great job helping me pick out the right truck for my needs and treated me with nothing but respect. I would recommend… them to anyone looking for a fair deal with no hassles.
About our dealership
I have gone through this, and it makes me angry. I am one who research’s every aspect of a vehicle I’m interested in. I pay VERY CLOSE ATTENTION to Reviews. Salespeople will get more vehicles sold if they put their customers first; There’s nothing worse than a greedy, unethical salesman, and dealership in general
by LouLou on 02/25/2024