Fitzgerald Rockville GMC
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Customer Reviews of Fitzgerald Rockville GMC
Review type:
Well informed
by Informed on 09/15/2024
updated 09/24/2024
As usual I was treated fairly and given all the information to make a decision about my car. The service was thorough and completed well before the estimated time.
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Well informed
by Informed on 09/15/2024updated 09/24/2024As usual I was treated fairly and given all the information to make a decision about my car. The service was thorough and completed well before the estimated time.Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
The following reviews are more than two years old. They are not included in the overall rating.
16 reviews
Excellent service
by KatherineM on 01/19/2023Fitz takes care of its customers quickly and efficiently. And thanks fir the car wash, too!We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
Won't Give You the Fitzway Yelloqw Tag Price
by disgustedconsumer on 02/20/2019updated 02/27/2019Don't waste your time with their "No Haggle" yellow tag price. Its not their price for everyone. Just for the very few customers who qualify for every conceivable rebate: military, plus student, plus currently leasing a different… manufacturer's car. Fitz has misleading ads! .bad deal
by Nick on 02/13/2019They were quick to sell but now we have a we had a we owe dent repair done and they cracked the paint. Now they stated it cost to much to repaint and that turned out to be a lie quote from another gmc dealer was half the amount they quoted… and this has been on going for 4 months now. I will Be calling to a manager tomorrow. They pretty much say you are stuck with it when it clearly states on the dent repairs that if they think that they are going to crack paint they are supposed to notify customer. Obviously they do not have qualified dent repair specialist it looks like cottage cheese with all the bumps from removing dent.Best service ever
by mararan01 on 04/03/2017Very happy with the service provided. They fixed my car fast and the prices were great. Will definitely be a repeat customer.So glad to hear this! We appreciate your business very much and look forward to seeing you next time.
Great Service
by Nitaran on 04/01/2017The service was great. It was done very fast and the prices were very good. They explained everything to me, which I really appreciated. Would highly recommend them.Thank you for your business Nitaran, and thank you for sharing!
Very fast and easy purchase
by SashaM12 on 07/18/2016updated 08/03/2016Most car dealers I consider to be professional time wasters. That was not the case at all with Firzgerald. They have a no haggle price which means you can get out of there in a couple of hours like I did. I also got a good deal. But don't… expect to be able to get the price lower than what is advertised because you won't because to. The only reason I did not give it five stars is because a price estimate was given that was lower than the real price. Since this is a no haggle price they should be able to give the real price every time. Make sure you ask for the real price. Other than that it was great.Sasha, thanks so much for your kind words about our dealership! Fitzgerald is a posted price dealership and while we do our best to ensure that all customers will qualify, there are times when incentives are not available to everyone. If you have any questions about the price you paid for your vehicle please contact our dealership and a manager will be happy to explain it with you! 301-770-3300
routine service
by redvehicle4 on 07/01/2016routine service performed timely and courteous. A surprise car wash was given which was a pleasant surprise. Vey nice gesture by the dealership.It makes us happy to make you happy! Drive safely.
Awesome service!!!!!
by Hsbeach2016 on 05/20/2016Everyone was great, especially Mr. Abramson, who made me feel comfortable and was willing to answer all of my questions. Would definitely recommend this dealershipThank you for your 5 star rating! We appreciate your business and hope you are enjoying your new ride!
Great Service
by kericab7 on 05/04/2016I have always had a very positive experience each time i have had to bring my car in for service. This particular one had two components: some routine services--done excellently, second was a particular problem with my bluetooth… connectivety--they did an excellent job in diagnosing and finding a solution. They kept me informed on every step and were very helpful in getting me to understand them, The entire team ( from the guys who take/bring your car to the wonderful cashiers) are some of the most courteous people to do business with. I have not ever had a bad experience there.Scheduled service included in purchase/lease of vehicle
by Metrorail on 04/12/2016Vehicle mfg.'s window sticker included 2-years maintenance. Scheduled service just performed was completed expeditiously and gracefully. Service writer and staff in dealership were kind, considerate and appreciative. Work performed as… required and within the time frame given. Couldn't ask for better service. Thank you.Thank you for trusting us with your service needs! We are so happy to learn that your maintenance was performed quickly and efficiently. Thank you for your business and we hope to see you again in the future!
Thank you for trusting us with your service needs! We are so happy to learn that your maintenance was performed quickly and efficiently. Thank you for your business and we hope to see you again in the future!
Still waiting for my Acadia to be fixed
by z_everson on 08/20/2015The service air bag light in my 2014 GMC Acadia went on. I called up Fitzgerald's service department. The rep said bring it in as early as possible on Tuesday morning, although they may not be able to look at it until Wednesday. I busted my… butt to drop it off Tuesday at 7:30 a.m. Tuesday at around 3 p.m., I get an update: they haven't looked at it yet, but hope to on Wednesday. Wednesday I hear nothing. Thursday morning I call and speak to John in service. They still haven't looked at the car yet, but hope to today, he says. Not guaranteed though. I ask why, if they couldn't look at my car until Thursday or Friday, did they have me bring it in on Tuesday. John says because that's how they operate. I ask why couldn't they just allowed me to keep my car until they did have a spot open? He said that's not how their system is set up. Fitzgerald needs a new system. ***** Update: About an hour after I posted this review, John called back. My Acadia actually was being worked on when we'd chatted earlier, and it was ready to pick up. As expected, all the work was covered by the warranty. A manager also called me to apologize and offer an explanation (they were short staffed). And he said that if I decided to go there again, ask for a loaner and they'd provide one. And after I picked up my car the next day, the manager called again to make sure I was ok with the work they did. I was. He also asked me to revise my online reviews. I just did that, raising it from one star to three. Rationale: Great service after I complained and posted negative reviews, but it shouldn't have come to that.Unfortunately we failed to get you in according to our schedule. We completed the recall the same day as the post and again apologize for the delay. We are grateful for the feedback and we are mailing a certificate for a free detail with our apology. Thank you! Eddie Santos Fitzgerald Auto Malls 301-399-3769
Outstanding sales and service
by 1946David on 10/23/2013updated 08/05/2025I am amazed that anyone would give this dealership less than a 5-star review, but perhaps it is a reminder that a customer can have a bad meal in a multi-star Michelin restaurant. I have been dealing with the Fitzgerald dealerships for… almost 30 years and have purchased multiple cars and had multiple cars serviced there. The no-haggle pricing is what attracted me to the dealership initially and the service experiences have kept me coming back - especially the free loaner for life. Unlike one of the other reviewers, I have always been provided loaner cars (when I requested) for even routine minor preventive service and have never been advised to service items that were not required. If anything, service advisors have recommended against servicing items that I asked them to check out because a minor adjustment took care of the problem or because the items (like brakes) still had plenty of miles in them yet. My latest car is a 2014 Acadia Denali and the purchase experience was everything that a customer might hope for from the sales consultant (Lamon) to the associate sales manager (Mike) to the closing staff (Sandy and Joe). Of course, I operate from the assumption that the dealer is entitled to make a fair profit and that I am entitled to pay a fair price. All of my expectations have been met or exceeded.Throw-Back to the Sleazy Sixties
by paul241 on 07/12/2012updated 08/05/2025Thought these tactics went extinct with the dinosaurs. The manager is [non-permissible content removed] who cannot keep his smart mouth shut to save his life. They fumble their way through the simpliest of questions regarding vehicle… features, incentives, inventory, etc. Bait-and-Switch cons until the cows come home. Potentially illegal tactics. And all this for a lousy GM product. Heading back to Honda and Toyota. No wonder this country is headed down the tubes.GM shut this dealership down during its financial mess a couple years ago: they should have KEPT it CLOSED.
Used GMC purchase
by chrisbogdan on 01/08/2014updated 08/05/2025Just want to tell others that I had a very good experience with Armen M. and his sales manager Steve B. They were very professional, accommodating and I feel like I got a real nice Yukon at a nice price. Thank youThanks for taking the time to post. Enjoy the new vehicle!
Armen & The Entire Staff Are Terrific!
by Dionne_56 on 09/27/2013updated 08/05/2025I had an extremely positive experience with Fitzgerald Auto Mall! Each person I dealt with went out of their way to provide A+ service. I have told all of my friends about the dealership and have encouraged them to ask for Armen. He even… located my 6 CDs that I left in my trade in several days after the transaction. I plan to get my next car there. DionneExcellent Experience - Armen
by heidi0920 on 09/23/2013updated 08/05/2025I was in the market for a car back in April and was waiting on the funds to become available to me. I met Armen through an internet search that brought me to Fitzgerald Auto Malls. I had never dealt with this dealership. It was, by far, and… still is one of the best, if not the best, car purchasing experiences that I have ever had. Armen is the best salesman! He was patient, accommodating, extremely helpful, knowledegeable and was never pushy which meant alot to me when it comes to salesmen. He spent time with me explaining everything and corresponded via email and on numerous occasions, in which he answered every one of my questions. He was also very nice to my kids. I can't say enough. My overall experience with this dealership is excellent and I would recommend it to everyone.
About our dealership
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
by Sandy Karon on 09/25/2024