Rich Morton Mazda
Customer Reviews of Rich Morton Mazda
Review type:
Horrible dealership.
by Jason on 01/25/2025On 6 April my wife and I visited Rich Morton's Mazda with the intention of test driving a 2021 Passport. I believe it was priced on the website for $29k but had been listed on the lot for two years. We had found a similar vehicle in… Frederick for $24k and we were hopeful that a motivated local seller and a similar price point would result in a sale of this Passport for $25k. We were upfront that we were looking for that price and had the cash to buy today. We test drove the vehicle with our salesman Joshua. With the sale price and our expected price differing so much, he had to confer with his manager. There were many back and forth conversations, but the outcome was an agreement of $25k, out the door, but we would need to finance it. The manager requested that we make payments for 3 months before paying off the vehicle in order for the dealership to get credit for financing. We were told that the vehicle needed to be reinspected after having sat so long, but we eventually were brought to the financing office to meet with Lenny. We were presented with a few pieces of paper, none of which were the loan agreement. We were told that the dealership would shop the loan and we would receive electronic agreements to sign. This was stated as a practice in place since COVID. We did sign a statement that Mazda had the right to negatively impact our credit in the event of loan non-payment, but we were never presented with a contract or a written price. We asked Lenny to check his system to be sure that the financing was still $25k and he did. He confirmed in the office that the price was $25k. We signed for the plates and were asked not to date the MVA paperwork, but nothing money related was given to us or signed. We left the office with nothing in writing with regard to the price or the loan, only assurances that electronic paperwork would be forthcoming. We were, of course, uneasy. We brought the Passport home that day and drove it until the 19th of April. We received a truth in lending notice from Mazda credit showing a total of $47,768 with interest of $13,267 which totaled a purchase price of $34,5001. After discussion between us, we drove to the dealership to deconflict the numbers, our expectation of financing $25k and Mazda's loan of $34,501. We spoke with the manager on duty and Lenny. Both initially thought that the difference could be explained by tax, title, and tags, but after discussion, we all concluded that the numbers were too far apart for that. My wife and I both agreed that even if we had misunderstood about taxes, title, and tags, we would have paid the difference, but the gap between the agreed upon price and financed price was too large to be explained. Tax, title and tag for $25k would have been, worst case, 25000 x 1.06 +100 title+ 225 tags + 500 dealer processing or $27,325. The manager on duty, and Lenny were unable to verify how much had been financed, explaining that they were unable to query the financing system without assistance of staff members that were not onsite. They recommended that we return on Monday to discuss with the appropriate staff members. This leaves us with a question. How was a loan taken out in our names for a dollar figure that was neither conveyed to us, agreed upon by us, or signed for by us? We are confident this is a mistake and look forward to clearing this up Monday, but the outcome remains; a loan was taken in our names that we did not agree to. Monday, we spook to the original manager that we had made the 25K agreement with, he simply stated they would be taking the car back and said nothing else. We returned the Car, signed a paper that stated it has been returned and nothing owed. My suspicion is that the only reason they took the car back is there was already a similar lawsuit being pursued another party.Easiest used car buying experience in decades.
by KelC on 09/11/2021Efficient, accommodating. Validated my needs and concerns without being patronizing. Provide honest and appropriate information on the vehicle and the sale process.New car purchase
by Jerome on 09/01/2021It was too the point, quick and easy.Thank you for this amazing review! We really appreciate your business. Sincerely, Don Burke, General Sales Manager, don.burke@richmorton.com
Pleasant buying experience at Rich Morton Mazda
by Richard on 07/29/2021Everybody was extremely helpful.. Worked with me on pricing but didn't hassle me. People responded to phone calls and showd me how to operate carThank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Don Burke, General Sales Manager, don.burke@richmorton.com
Great experience!
by Barry on 07/24/2021Mike made everything flow as easily as possible. He was very professional and kept me abreast of the entire process. He stayed on top of everything and responded quickly with any issues.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Don Burke, General Sales Manager, don.burke@richmorton.com
Smooth Car Purchase
by Danielle on 06/05/2021I was pleased to see the dealership had the exact vehicle I was looking for. Everyone was welcoming. The transaction was seamless and hassle free. Richard was friendly and answered any questions I had. the process was stress free and went… smoothly.We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Rich Morton Mazda Team
Mazda CX - 5 purchase from Rich Morton Mazda
by Maureen on 04/30/2021Everyone was helpful, professional and friendly especially Ben Casey whom answered all of my questions multiple time with detailed answers. I never felt rushed or made to feel that my questions were annoying or stupid.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Rich Morton Mazda Team
Great Service!!
by Ayla on 04/29/2021Everyone is very helpful. Honest and true to their words. The best thing I liked is that there were no sudden surprises, just like other dealers, you discuss one thing and end up with totally different.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Rich Morton Mazda Team
Owner of a BRAND new cx 30
by Cearra on 04/15/2021updated 04/22/2021Everything was PERFECT! From the moment we walked in till we walked out. We were helped making the best purchase possible for our budget and I was actually able to get my dream car I’ve been wanting.Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Rich Morton Mazda Team
Almost 5 stars
by Noreen on 04/08/2021My salesman was very knowledgeable and friendly and made the process as easy as he was able to. No high pressure which I really appreciated. I would definitely recommend Sean.Noreen, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, The Rich Morton Mazda Team
Good experience
by Dale on 04/02/2021Nice low pressure salesman. Friendly. And best of all it was the quickest time to get paperwork done, and I have bought allot of cars over the years.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Rich Morton Mazda Team
Mazda Experience
by Diane on 03/31/2021Helpful, very informative, quick financing experienceExcellent! Great SUV and fun, fun ,fun!
by Kevin on 03/25/2021The salemens Drew Broseker, did not try to pressure me when I told him I was going to look at a Honda as well. He was a major selling point for me buying my first Mazda!It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Rich Morton Mazda. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, The Rich Morton Mazda Team
Great dealership
by Colby on 03/16/2021updated 03/23/2021Shan is extremely helpful and knowledgeable, he made the process very comforting when it’s usually stressfulThank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Rich Morton Mazda Team
This is how car shopping should be!
by Sharon on 03/16/2021Everything. It was painless. The staff was brilliant. I've already told three people to go there.Great Carbon CX5 Turbo!
by Fiona on 03/15/2021We met with your sales person Richard, who was great and very helpful. Tom Powell handled the financing and also did a great job.Overall great. hassle-free experience
by Sara on 03/07/2021updated 03/15/2021I walked in just to look around and weigh some options. I had all my questions answered and wasn’t pushed toward a car I didn’t want. Shan did amazing at helping me. Thank you!Sara, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, The Rich Morton Mazda Team
Great customer service
by Megan on 02/10/2021Everyone was very helpful and friendly, and I got a great deal on my perfect car. I recommend Rich Morton Mazda to anyone looking to buy a car.Good Purchasing Experience
by Lance on 01/21/2021No hassle easy to work with. Good Deal on the used vehicle that I neededLance, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, The Rich Morton Mazda Team
Excellent Sales Team
by Nicole on 01/14/2021updated 01/21/2021The sales team went out of their way to get me in a new vehicle and getting me out of an upside down loan.Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Sincerely, The Rich Morton Mazda Team
Best Mazda Dealer in the DMV
by Kane on 01/07/2021updated 01/14/2021Honestly and willingness to help.We appreciate the kind words, Kane. We look forward to seeing you again in the future! Sincerely, The Rich Morton Mazda Team
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Don Burke, General Sales Manager, don.burke@richmorton.com
by Don Burke on 09/15/2021