Rich Morton Mazda
Customer Reviews of Rich Morton Mazda
Review type:
Horrible dealership.
by Jason on 01/25/2025On 6 April my wife and I visited Rich Morton's Mazda with the intention of test driving a 2021 Passport. I believe it was priced on the website for $29k but had been listed on the lot for two years. We had found a similar vehicle in… Frederick for $24k and we were hopeful that a motivated local seller and a similar price point would result in a sale of this Passport for $25k. We were upfront that we were looking for that price and had the cash to buy today. We test drove the vehicle with our salesman Joshua. With the sale price and our expected price differing so much, he had to confer with his manager. There were many back and forth conversations, but the outcome was an agreement of $25k, out the door, but we would need to finance it. The manager requested that we make payments for 3 months before paying off the vehicle in order for the dealership to get credit for financing. We were told that the vehicle needed to be reinspected after having sat so long, but we eventually were brought to the financing office to meet with Lenny. We were presented with a few pieces of paper, none of which were the loan agreement. We were told that the dealership would shop the loan and we would receive electronic agreements to sign. This was stated as a practice in place since COVID. We did sign a statement that Mazda had the right to negatively impact our credit in the event of loan non-payment, but we were never presented with a contract or a written price. We asked Lenny to check his system to be sure that the financing was still $25k and he did. He confirmed in the office that the price was $25k. We signed for the plates and were asked not to date the MVA paperwork, but nothing money related was given to us or signed. We left the office with nothing in writing with regard to the price or the loan, only assurances that electronic paperwork would be forthcoming. We were, of course, uneasy. We brought the Passport home that day and drove it until the 19th of April. We received a truth in lending notice from Mazda credit showing a total of $47,768 with interest of $13,267 which totaled a purchase price of $34,5001. After discussion between us, we drove to the dealership to deconflict the numbers, our expectation of financing $25k and Mazda's loan of $34,501. We spoke with the manager on duty and Lenny. Both initially thought that the difference could be explained by tax, title, and tags, but after discussion, we all concluded that the numbers were too far apart for that. My wife and I both agreed that even if we had misunderstood about taxes, title, and tags, we would have paid the difference, but the gap between the agreed upon price and financed price was too large to be explained. Tax, title and tag for $25k would have been, worst case, 25000 x 1.06 +100 title+ 225 tags + 500 dealer processing or $27,325. The manager on duty, and Lenny were unable to verify how much had been financed, explaining that they were unable to query the financing system without assistance of staff members that were not onsite. They recommended that we return on Monday to discuss with the appropriate staff members. This leaves us with a question. How was a loan taken out in our names for a dollar figure that was neither conveyed to us, agreed upon by us, or signed for by us? We are confident this is a mistake and look forward to clearing this up Monday, but the outcome remains; a loan was taken in our names that we did not agree to. Monday, we spook to the original manager that we had made the 25K agreement with, he simply stated they would be taking the car back and said nothing else. We returned the Car, signed a paper that stated it has been returned and nothing owed. My suspicion is that the only reason they took the car back is there was already a similar lawsuit being pursued another party.Service
by Joseph on 09/28/2021Employees were polite and courteous. Always take my Mazda there For any maintenance that it needs. Never have had any problems with the service.All around great experience at Rich Morton Mazda Service
by Dana on 09/28/2021Everyone here was amazing to work with. Very personable and knowledgeable team - from check in, to discussing my car's service with the service advisor and service technician, it was all with a lot of respect for my concerns and made it a… great experience. I was also impressed by the customer waiting area. I know that I can come in here with any issues or concerns and that everything will be addressed. I appreciated the personal attention, respect, and knowledge shared with me.We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Rich Morton Mazda was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Don Burke, General Sales Manager, don.burke@richmorton.com
Always pleased!
by Nancy on 09/26/2021I am always made to feel that I am important. Everyone is friendly and courteous.Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact us or visit us if you need anything else. Sincerely, Don Burke, General Sales Manager, don.burke@richmorton.com
Rich Morton Mazda. Class A++
by Dana on 09/18/2021George greeted me with a smile and handshake at 5:30am. He took the time to walk the entire vehicle with me as he explained what the tech would be taking care of. Class act. I explained I had a meeting in Baltimore at 2pm and that I needed… to pick the vehicle up at 1pm. I received a call from Keith at 12:30pm explains my vehicle was ready. Perfect!Dana, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Don Burke, General Sales Manager, don.burke@richmorton.com
Excellent experience
by Joe on 09/18/2021Everyone is very helpful and friendly, they’re honest about what my vehicle does, and most importantly, does NOT need. Waiting area is top notch!We wanted to take a moment to let you know that we appreciate your business and your kind words on behalf of our team. It’s important that when our customers drop their vehicle off with us, they’re given the transparent and trustworthy service we know they deserve. We hope that if there’s anything else you need, you won’t hesitate to let us know. Sincerely, Don Burke, General Sales Manager, don.burke@richmorton.com
Easiest used car buying experience in decades.
by KelC on 09/11/2021Efficient, accommodating. Validated my needs and concerns without being patronizing. Provide honest and appropriate information on the vehicle and the sale process.We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Don Burke, General Sales Manager, don.burke@richmorton.com
Mazda Scheduled Service
by Don on 09/10/2021Clear communication and quick turnaround.Thank you for the positive review, Don and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Don Burke, General Sales Manager, don.burke@richmorton.com
Always go here for services.
by Christopher on 09/05/2021Quick and easy. Great accommodations for those waiting.Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Don Burke, General Sales Manager, don.burke@richmorton.com
What is review title?
by Lawrence on 09/01/2021Keith met me at the door and welcomed me to the shop. Took my keys and described what would be done. He got me a ride home then called me with the estimate and gave me an estimated time to complete the work.We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Don Burke, General Sales Manager, don.burke@richmorton.com
New car purchase
by Jerome on 09/01/2021It was too the point, quick and easy.Thank you for this amazing review! We really appreciate your business. Sincerely, Don Burke, General Sales Manager, don.burke@richmorton.com
Alex
by Alex on 08/22/2021Convenient schedulingWe are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Don Burke, General Sales Manager, don.burke@richmorton.com
Quick and easy visit
by Michael on 08/19/2021Well, this was just a quick 10K mile oil change so there wasn't much that really went on this time :) The lounge was comfortable enough to work from for an hour!Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Don Burke, General Sales Manager, don.burke@richmorton.com
Excellent
by Joseph on 08/12/2021My service was prompt and personable. It was to the standard I have come to expect from Rich Morten over the 15 years I have used its service.Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Don Burke, General Sales Manager, don.burke@richmorton.com
Prompt and accurate
by Lorraine on 08/10/2021Prompt service and friendly personnel. Service advisor explained everything in detail.Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Don Burke, General Sales Manager, don.burke@richmorton.com
Excellent service
by Luis on 08/02/2021The work is always performed in a timely manner, done right the first time. Also service advisor Keith, is very helpful with his advice.Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Don Burke, General Sales Manager, don.burke@richmorton.com
Long distance service...
by Dudley on 07/30/2021I recently moved to Delaware, and still bring my car from my new home to be serviced at Rich Morton. They have been very willing to accommodate my schedule, and the service has been excellent.We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Don Burke, General Sales Manager, don.burke@richmorton.com
Pleasant buying experience at Rich Morton Mazda
by Richard on 07/29/2021Everybody was extremely helpful.. Worked with me on pricing but didn't hassle me. People responded to phone calls and showd me how to operate carThank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Don Burke, General Sales Manager, don.burke@richmorton.com
Customer Service is on Point!
by Chris_G on 07/28/2021The Staff at Rich Morton appear very courteous and treat me well every time I come in.Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Don Burke, General Sales Manager, don.burke@richmorton.com
Service review
by Patrick on 07/27/2021Friendly staff, kept me informed, I didn't have to call for updates, used the shuttle to and froThanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Don Burke, General Sales Manager, don.burke@richmorton.com
Great experience!
by Barry on 07/24/2021Mike made everything flow as easily as possible. He was very professional and kept me abreast of the entire process. He stayed on top of everything and responded quickly with any issues.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Don Burke, General Sales Manager, don.burke@richmorton.com
Joseph, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Don Burke, General Sales Manager, don.burke@richmorton.com
by Rich Morton Mazda on 09/30/2021