Customer Reviews of Land Rover Bethesda
Review type:
Incredible service and attention
Great Customer Experience
by E. L. Banks on 07/24/2025I just want to thank Land Rover Bethesda for their great service. Kamal has been a pleasure to work with. I received my vehicle as promised as well provided updates and feedback on services needed with identifying the priorities.I haven't… had many interactions or services at this dealership but the ones I have show dedication to providing great customer service. I have owned my vehicle for over 3 years and was taking it for service at Land Rover Alexandria and I will say by far there is no comparison to the service I received at Land Rover Bethesda. I will be returning to Land Rover Bethesda for future services.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Incredible service and attention
by LukeEldridge on 07/05/2025Absolutely incredible service, from our first meeting and test drive with Roberto, to working with Rick on selecting what was right for us, to completing everything with Fady. Everyone was attentive to our needs and went and beyond… (including lfar outside of business hours) to help us make the choice right for us.Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Did what they reported without too much sales pitch!
by LRISLIFE on 05/19/2025Most of the time you can't walk out of the LR dealership without thousands of dollars of recommended service; this dealership is no different but did not pressure me into thinking all of these items were necessary. It was a fair assessment!Hello, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (301) 263-6669. We hope to hear from you.
Used Car Sales
by ARockville on 06/10/2024I had a wonderful experience with used car sales at Jaguar Land Rover. The car buying process was seamless and quick. I love my new Range Rover Evoque.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LandRover Bethesda help me find my new Defender 110
by NC Customer on 05/29/2024For a couple of months I was looking for a Defender 110 S P400 with specific interior and exterior options which I could buy under my specific financial goals, budget including my trade-in vehicle as part of the deal. I contacted 5 dealers… with my specific request and Bethesda was the one that made it possible. I had a great experience with contacting Internet Sales first and then sales having passing my finance requirements to the Finance Team. Once we got the entire plan discussed (vin, trade-in, apr, AutoNation Price) went down and finish my transaction fast with no surprises. I was treated all the time very respectfully, and professionally. Never questioned about the seriousness of my intend to but a car or pre-judgement on whether or not a fit the regular LR clients profile.Hi, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Land Rover Bethesda Service
by Lisa A. on 03/31/2024The Service Team at Land Rover Bethesda is professional, friendly, and knowledgeable. The team took extra steps to locate a necessary part that was on backorder and they provided updates while my vehicle was in service.Hi Lisa, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Another Range Rover water pump issue
by Mbsmithy on 03/28/2024Disappointed that after buying this vehicle 2 years ago to replace another Range Rover who’s water pump failed melting the engine, I now need to spend $4000 to replace this water pump. Also, since that repair, my heater won’t work.Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (301) 263-6669 to discuss what we can do to help.
Despite the happy comment from dealer, still no call back or response from GM or service department
Great People, Nice Service
by Kobby45 on 02/15/2024Crystal and Ms Sheryl deserve special commendation for working with the technicians to resolve my in-car WiFi issue to perfection.Hello, we appreciate you taking the time to leave us this feedback. Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Presidential treatment.
by Maggie on 01/25/2024I was amazed by the comradery that existed. It was hard to tell who was who until I entered the various offices as needed. Everyone from receptionist to finance person were very respectful and helpful.Hi Maggie, we're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Excellent responsive and attentive prompt service.
by Kevyn on 01/04/2024Crystal and Kamal were exceptionally helpful and responsive. They clearly believe in and practice traditional customer service. Very nicely done.Hi Kevyn, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Professional and Great Customer Service
by Laila2213 on 12/12/2023Oyewale and his team were great to deal with. We custom ordered our new car. He kept us in the loop with the progress of the car. He was very thorough with telling us about the car and all the bells and whistles. Charlie in the financial… department listened to our price limits and was able to meet us where we needed to be, financially. We appreciated being listened to and felt comfortable asking all the questions we had.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Service
by Al_Discovery on 12/05/2023Jose in the service department was excellent. Very professional.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
JLR Bethesda Service - great job
by EA20016 on 11/21/2023Had a punctured tire with a claim against a wheel/tire package. JLR Bethesda was able to get me back on the road quickly and take care of the claim with no hassle to me. Thanks!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
It is always a great experience at Land Rover Bethesda
by Stella DC on 11/16/2023Thank you for proving an amazing experience every time I go to the dealership. My service advisor, Gabriella, was as always very friendly and helpful at accommodating my requests. She is very knowledgeable with the cars and the types of… services needed. I feel I can call or come by the dealership at anytime and the staff and my service advisor will take care of my car. After I picked up my car, it was like new. The rims were shining, the inside was all vacuumed and the seats were nicely cleaned.Hi Stella, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
GREAT CARS -- POOR SERVICE
by Maladoma on 11/16/2023I purchased my vehicle two months ago and the paperwork is still incomplete. The dealer still owes me a check from overpayment. My Land Rover Remote account is still not active.Hi Maladoma, we are deeply disappointed by your experience at Land Rover Bethesda. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (301) 263-6669 -- we hope to hear from you soon.
Cheryl Stewart, Customer Service Representative and Jose Service Manager
by Johnvecc on 10/14/2023Cheryl, our customer service representative at Land Rover Bethesda was outstanding. She was sensitive in quickly responding to our service problem. She got Jose to call us back immediately, arrange a loaner car for us and solve our… service problem within 24 hours. My wife and I were very appreciative of their support and efficiency.Hello, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
2022 Range Rover Westminster CPO
by TMY2022 on 09/29/2023The buying and trading went smoothly and acceptable. I’m done my part quickly (release any request for trading car such as 2nd key, title…). However, for my “new” car to me, I’m still waiting for the SECOND key which it’s stick on other… location (Cockeysvilke) for 2 weeks already. I didn’t have any update status of it. Why? Land Rover Bethesda Maryland please answer me!Hi, We are pleased to hear you had such a positive experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (301) 263-6669 to discuss this further.
Crystal Vanderpuje excellent customer service
by Ariel Rox on 09/28/2023Our time with Crystal was great. She helped us in evey step of our way. Exceptional customer service!!! Score!!!Hi Ariel, we're happy you found our staff to be so supportive during your experience here at Land Rover Bethesda. Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Owner
by Hd baltimore on 09/17/2023Gabriela in Service was helping me with two issues, an old car that need a very expensive repair and a broken key. She was very helpful and patient - a real pleasure to work with.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Land Rover Bethesda! Feel free to stop by if you ever need any more help.
Awesome Svc Mgr - Poor Repair
by Mrs King on 09/06/2023I dropped my car last month due to shaking when stopping and I may have gotten an oil change. When I picked it up it was making a noise, I texted the Service manager Crystal, she new I was coming from WV and got me loaner. Thank you Crystal… for excellent service. I had to use my warranty due to an oil issue when the mechanic was the one that did the oil change. It was not making a noise prior to him working on my vehicle. Now I have my vehicle back a second time and it is making noise again. Its sad that I come all the way from WV only to get my car in worst condition than it was in when I took in. I have never had this issue before. This has me frustrated and disappointed. Crystal provided excellent service on to get poor mechanical work. Bethesda Landrover are the only mechanics that work on my car and I don't know what to do. So frustrated 😞Hi, we regret your experience with us here but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (301) 263-6669. We hope to hear from you.
Wow!!!!
by Discouraged on 09/05/2023The service advisor Crystal was wonderful. She is professional, courteous, accommodating and respectful. The service on my vehicle is very different. I must say I am not happy at all. I took my car a couple weeks ago because it shook when I… hit the brakes. When I got it back it was making a noise so I called Crystal. She got me in asap. I got it back about a week in a half ago. Again.....its making a noise, a rubbing sound. This time I am dealing with it. I have an older model landrover and I am assuming they have a new technician on board. My oil was changed on my initial visit. The reason for the noise when it was returned was the oil mixing with water. But I am told it wasn't their fault. I know that I did not have the problem when I originally took it in. Now I have this rubbing noise that I did not have prior to taking it in. I am disappointed is the work performed. It doesn't matter how awesome your service manager is it the work performed leaves you with new problems. The sad thing is I drive from WV to Bethesda so this is not sitting well with me right now.Hello, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (301) 263-6669 -- we hope to hear from you soon.
Land Rover Defender
Land Rover Discovery Sport
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Paige Mason on 07/13/2025