Customer Reviews of Mercedes-Benz of Hagerstown
Review type:
Excellent Car Salesman
by Ron Harman on 08/02/2025
Kyle was very responsive and informative.
He made the car buying experience as comfortable as possible. We highly recommend Kyle.
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The following reviews are more than two years old. They are not included in the overall rating.
170 reviews
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Satisfied since 1999
by Saboonim_4 on 06/27/2019A very exacting experience. Loaner car ready. Repairs done in 24 hours even with order of parts. Car cleaned and running great.Saturday service
by Mgaskill50 on 06/16/2019updated 06/25/2019Took way to long to change oil and one bulbMatt Clark
by Matt on 06/17/2019updated 06/25/2019Thanks for the great service. I appreciated the flexibility, accommodation, and kindness of the staff!Excellent service
by Jay on 06/24/2019I am very happy with my service and highly recommend this dealership. They even picked up and dropped off my car for service without any extra charges.Superior Customer Service
by Bob_Miller on 06/24/2019My Mercedes-Benz 2014 E400 was picked up on time and the service was completed in the morning and I was notified that the care was ready before noon. My call was delivered within 20 minutes with all of the paperwork, two delicious oversize… cookies and a smile. Bob MillerI love what I just bought!
by Dazzle1019 on 06/04/2019updated 06/11/2019I had a great experience buying a new vehicle from the Mercedes dealership in Haggerstown, MD. The sales person, Kyle, was both very knowledgable and informative and assisted in choosing the perfect car for me!Windshield/tire/service/brakes
by 20190607 on 06/08/2019I had my windshield replaced, tire replaced, service A completed, and rear brakes replaced. All done in a timely manner. The Hagerstown dealership treat you like family.Service rating
by Sprinter on 05/16/2019A special shout out to the professionalism of PeirceGreat
by Glenn on 04/26/2019Always so helpful with explanation, friendly conservation and a wonderful .Marty, Elizabeth, Alex and the new lady Bailey. What a great team.Efficient helpful service team
by JM on 04/24/2019After a tire incident on I-70 on Saturday, we drove straight to Younger Mercedes. Our situation was handled immediately. Our vehicle was delivered back to us once it was repaired.Great experience
by Kathryn on 04/07/2019updated 04/15/2019The staff was very accommodating and made the transaction seamless.Airbag replacement & Routine Maintenance
by Richard on 04/11/2019contact between Pierce and myself was not very good. We did finally get it iron out.Effective and Very Friendly Service!!
by Jeanne on 04/07/2019I eel almost at home at Hagerstown Mercedes. The service is excellent, the Staff is very friendly and the accommodations are excellent! I know that my car is in excellent condition when I pick it up. Thanks for so much service "on the… ball"!!Servicing my cars since 1999
by Moosaki on 03/27/2019I can honestly say I enjoy the first class service I get at Hagerstown MB. The waiting area is pristine and the staff are delightful. They keep our Benzs in tip top condition and running like new.love Hagerstown service department
by jeanette on 03/20/2019updated 03/27/2019We always stick with Hagerstown simply because they treat us well. Superb service each year.AMG 43
by Shaban on 03/22/2019After reviewing several makes of cars .I decided on a Mercedes AMG 43. Mike made the buying experience pleasurable. No hassles. Just civil, relaxed negotiations. I will use this dealership again.Will be back
by Andreea on 03/19/2019We had a great experience at this dealer. Everybody was really nice and willing to help you. The place is really clean and they do offer coffee and soft drinks while you wait. They even have a play area for the kids...what more can you ask… for?Excellent Customer Service
by Robinson on 03/15/2019I was very happy with the service I received. The service manager was attentive and explained what was necessary in terms for me to understand.Great Service
by awesome on 03/11/2019Efficient check in. Great service and quick turnaround. Felt appreciated and taken care of.Gas cap
by CoachH on 03/10/2019The service was excellent we call that morning and was able to get right in, for an urgent matter to us.Can't get any better
by emziemer on 02/22/2019Service department keeps outdoing themselves. Bravo all around! You have me as loyal customer.
Mercedes-Benz C-Class
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
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About our dealership
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle in for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it.
It's our GOAL to be more transparent dealership and with your feedback, we'll continue to grow while improving our level of service
Thanks to everyone that has provided feedback, thus far - Positive and not so Positive. It’s much very appreciated.
Justin Harbert
General Manager
What sets us apart
We ask every customer to review their experience with us. Whether you purchase a vehicle from our professional sales staff or have it in for routine maintenance. Please take a moment to review and read our reviews here and on DealerRater.com
With award-winning service, a professional sales and leasing team, and having won eight Mercedes-Benz's 'Best of the Best' awards for customer excellence, Mercedes-Benz of Hagerstown offers you the level of automotive satisfaction you expect.
Proud Winner of the 2013, 14, 15, 16, 17, 18 and 2019 DealerRater Dealer of the Year Award - recognizing a select number of car dealerships throughout the United States for outstanding customer satisfaction.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Hi Ron, we are delighted to hear that Kyle made your car-buying experience seamless and comfortable. Thanks for choosing Mercedes-Benz of Hagerstown and for recommending Kyle! We hope to see you again down the road.
by Mercedes-Benz of Hagerstown on 08/04/2025