Criswell Chevrolet GMC
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Customer Reviews of Criswell Chevrolet GMC
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41 sales reviews
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New 2023 Corvette Purchase
by D Damiano on 09/07/2022updated 09/12/2022Worked with Mike Furman from Criswell Chevrolet (Gaithersburg MD). Mike was very knowledgeable as well as professional. Most pleasurable vehicle purchase ever!Drove 3 hours and was glad I did!
by exfactor22 on 12/19/2017updated 12/26/2017Contacted CriswelI Chevy over the internet and after a few days of talking I took a chance and drove 3 hours to the dealership from Virginia. I am so glad I did. Unarguably the best car buying experience in my life. The entire staff was… professional and courteous. I didn't feel pressured at any point, but did feel like a valued customer. Ultimately, I was able to purchase the exact vehicle I wanted, at a price I am satisfied with, without all the sales gimmicks. I have always owned GM vehicles and thanks to them I have remained apart of the GM/ Onstar family. I read a few of the other positive reviews listed here and I can attest to to the similar experiences. If you are reading this give them a chance to earn your business, you will not regret it. If possible I will pass the local dealerships and return for my service and future car buying needs. I have already been sharing my experience and recommending the dealership to friends and family.Wonderful Experience! Thank You!!!
by melissa_a1 on 09/21/2016If I could give 10 stars I would! There are no words to express my gratitude to this dealership! I live about 90 miles away from Criswell Chevrolet but they were one of the few dealerships that had a good selection of vehicles. I went to… them because they had a reasonably priced Silverado with some of the features we were looking for. We talked through things for about a week up until yesterday and I was astounded by the pricing, professionalism, and courteous manner of all their employees we interacted with. Alex S. is absolutely phenomenal and a stellar salesman. There was no high pressure sales tactics, I initiated every discussion with him. I was a bit nervous driving that distance with check in hand and kids in tow but there was nothing to fear. No bait and switch, no hidden fees, etc. We actually saved nearly $300 more in those 90 miles. Steve, the finance guy truly has your best interest in mind. He did his job with absolute professionalism - asked me about my financing, when he found out my rate that was the end of the discussion. He did not attempt to sway me in favor of the manufacturer. He offered all the extra protections, asked me once in person. Explained what they were and left the decisions to us. Even if you aren't in the market for a new vehicle, stop in there... they proudly wave the gigantic American Flag, and if the rows of in stock corvettes do not impress upon you how great they are just talk to any employee in there and you'll know right away you're in good hands! Thank you so much Criswell, I'll be back for my Camaro some day and I'll know you'll still be there and you'll take care of me!I recommend their sales.
by subiesoldier on 08/03/2016First i would like to say this was a very professional dealership. Mr. Mazen Muhtaseb was a kind and helpful man who i think really looked out for me. The whole dealership seemed kind and upstanding. I still think that they did more than i… deserved to help me get the car I've always wanted. I could honestly write a essay on this dealership. There are few dealerships I would like to go back to as much as this one. I didn't have to write this review but i truly thought Mr. Mazen and the team helped me. I want to thank them again and i hope to come into contact with them again.Stay far away from Criswell
by pickles8 on 02/24/2016I make it a point to never write reviews. Only writing this one because of how poorly I was treated. I was promised some items forgotten about at sales time would be taken care of. Months later they are still not resolved. Once they got… my signature they stop caring. Over and over I was told how it was my problem and if I had just asked the right person. I see it differently. They owe a service, and you should have to jump through hoops to get what's needed. I will never use them again for sales or service. Only car [non-permissible content removed] can operate like this and stay in business.Corvette Z51 Factory Order with Mike Furman A++++
by ryanokeefe on 12/08/2015Taking delivery of a new Corvette is an incredible experience, that can go south really quick if you're not dealing with a professional. Mike Furman is one of those rare individuals that not only knows everything there is to know about a)… the Corvette, but b) the complete factory order and buying process. My wife and I called up Mike 2 months ago to place our factory order a 2016 Corvette Z51 2LT. At the time there were a few constraints, but being the nation's #1 salesman, Mike has the allocations. He assured me there would be no problem whatsoever and was able to have our car ready for us to take delivery exactly when he said. We flew down from New York and Mike gave us the royal treatment, showing us all we'd need to know about our new car and even gave us photos of the delivery. While at Criswell, we also spent some time with Jackie who helped us through the exciting, albeit scary paper signing. She made it comfortable and helped explain any and all questions we had. Would highly recommend speaking with Jackie if you're thinking about financing. Mike, Jackie and the entire staff at Criswell can't be beat. No matter where you are in the country, you ought to consider ordering your new Corvette (or any Chevrolet for that matter) through them. Highly recommended!Congrats on your new Corvette! We're so glad our team gave you a great experience and we're looking forward to serving you again in the future. Thank you so much for your business and your wonderful comments! Safe driving.
Congrats on your new Corvette! We're so glad our team gave you a great experience and we're looking forward to serving you again in the future. Thank you so much for your business and your wonderful comments! Safe driving.
Top Notch Sales! Peter is Great!!
by BlkdoutGMC on 10/29/2015Peter Eaton at Criswell went hands down above and beyond my expectations! I initially drove over an hour and a half just because of their inventory, and had no idea that I was walking into one of the most proficient, professional,… understanding atmospheres. Having been to 10-15 dealerships in search of the "perfect" vehicle, I have had a lot of recent experience with auto sales and honestly by the time I got to Criswell I was in a "whatever happens happens" mindset all due to the lack of customer service and willingness to help from previous dealers. Peter hands down earned my business and changed my attitude! He without hesitation cleaned up two trucks that I was so indecisive about so I could see both. Once I finally decided Peter got all of the paperwork prepared prior to our arrival which saved so much time and we were in and out just like that!! He has remarkable patience and truly cares and hears what his customers are saying. We live in a world were customer service is declining, and I feel positive expieriences often go unrecognized because people are more eager to repore on the negative. I can 110% say I have nothing negative to say about this dealership. I will be recommending Peter to all of my connections. The finance department was even able to beat my credit union rate which totally blew me away!! Another hats off moment to the Criswell Team! If you're in the market look no further, give these guys a call today!!Smooth and easy
by vabuilder on 10/25/2015My wife and I drove to Criswell from the East Coast of VA to pick up our 18th Corvette from the number 1 Corvette salesman in America. Mike Furman is a man who makes no excuses and delivers the goods. We bought our last Corvette at… Kerbeck in New Jersey, a 2014 C7, and thought that experience to be the easiest ever. After today's buying experience with Mike, there is no doubt why he is the best Corvette salesman in the country. In and out in less than an hour. Everything went smooth as silk, with all paper work and all necessary preparation completed prior to our arrival. After selling more than 3000 Corvettes in his career, Mike has it down. I can not speak highly enough about Mike Furman, Jackie Wells, and Criswell Chevrolet.Another Satisfied Sale
by brian2020 on 10/16/2015Peter Eaton at Criswell did an outstanding job. Highly recommend him and his sales team. Will definitely buy from him again.Honest and Professional
by claddaghduff on 09/17/2015My son was shopping for his first car since graduating college and getting a job. He decided on a Chevrolet Cruze Diesel. The size was right, the engine was peppy and it gets great mileage. He did his shopping at several dealers and was… able to negotiate a very good price with Jake at Criswell Chevrolet. Jake was persistent and helpful through the process. He knew he was competing with other dealers and was very aggressive in his pricing. Jake and Criswell were clearly a cut above the crowd. Jake and the car were ready when we arrived even though we were two hours late. The whole process took 30 minutes. In the end we got the car we wanted at an excellent price. It was my son's first car buying experience. He saw good dealers and bad. I expect he will buy more cars from Jake. I know I will.2016 Corvette Z06/Z07 Purchase
by SpudsMcMuffin on 09/12/2015Mike Furman is a superstar salesman who specializes in Corvettes. I've purchased probably 30 new cars in my lifetime and this ranks among the best, if not the best, experiences I've had. This experience is night and day better than any… other Chevrolet dealer I've experienced (this is my 7th Corvette purchase.) If you are buying a Corvette, they are the 3rd largest dealer in the nation and Mike Furman is ridiculously knowledgeable, honest and helpful. I got the deal done in an afternoon with no hassles.Buying from Mike Furman
by pptw2009 on 06/25/2015Mike Furman have high reputation nationwide and in the corvette community, for many years he helped many customers to buy cars, since the reviews are great we gave Mike a try. He is honest, answered our question fast and in detail, sell… us the things we want, and can get many great spec while others don't because it is corvette. He helped us to close the deal quick, organized the trucking for shipping the car,and he worked with Steve in finance to get us a great interested rate that even better than we trying to get it ourselves. We are completely satisfy and would highly recommend Mike Furman when buying a corvette.Great car, great deal, top-notch customer service!
by Macabre13 on 06/14/2015My wife and I worked with Russel Carter, who was nothing short of amazing. As a first-time leaser, I was very nervous, and had reservations about leasing altogether. Russel clearly and concisely outlined the pros and cons of leasing, and… truly helped us understand how it was in our financial best-interest, helping us every step of the way to acquire a fantastic 2015 Equinox! We couldn't be happier, and fully intend to return to Russel at Criswell Chevrolet when our lease is up for an upgrade!UPDATED JUNE12-15 Disappointing sales experience
by Jfinneyfrock on 06/08/2015Here is the update to the review... I filled out a review for both Edmunds, DealerRater and another one on Monday the 8'th Within an hour of filling out a review at dealer rater I received a phone call from the director of business… for Criswell, in charge of all the dealerships. She informed me that she contacted the manager and they have chosen to uphold their promise and replace the tires... I was shocked to receive that call... She asked that I remove the reviews I posted Let me first start by saying i'm happy that they made this right... Saved me from putting out over $1500 for non run-flats. The car is now whisper quiet... A complete 180 from its sound before... My father took the car up, waited a couple of hours and they replaced the tires and he considered the difference night and day. I called the woman (Sue) back and I thanked her for taking special care in our future business relationship... With Sues number in my pocket and the knowledge that she won't allow anyone to be taken advantage of I feel comfortable saying that Criswell has really made this right. I will be taking all of my future Chevy business to Criswell as i'm comfortable knowing that I won't having anymore issues. That in of itself is a huge plus...Since making this review I received a phone call from Sue the lady who runs all the dealerships in the area... They have agreed and today they replaced all 4 tires upholding their original promise. I'm happy as the car is whisper quiet... Edmunds would not allow me to remove this review so I make this amendment. After this situation even though I had to fight hard and keep on it for a month, I would recommend this dealership to another friend or family member...
Excellent buying experience.
by georgiaguy1 on 11/11/2014From the initial order of my new Corvette Stingray thru delivery, Mike Furman was a pleasure to deal with. He is knowledgeable and a true professional. My wife and I decided to fly from GA to do some sightseeing in DC and drive our New… Stingray back. What a great trip. Thanks to Mike Furman and Criswell, (which was the best part of the trip), we will be recommending our friends and associates. Definitely with the drive to purchase from them.Purchasing a vehicle has never been so easy!
by ccaquino on 09/06/2014I am a straight to the point guy. I do my research prior to going to a car dealer. When I go to the dealer I know what I want and I prefer to go straight to the point. I don't want to deal with a lot of hullabaloo and forcing me to buy a… car I do not want in the first place. I always perceived that buying a vehicle was a lengthy process where the salesperson will bargain with me and push me to purchase a vehicle. I t was different with Dan. He knew what I wanted and got everything ready for me in no time. We did not go around in circles. He was still able to be complete and thorough with the short amount of time I spent at the dealership. Really great experience! For me, Criswell Chevrolet is number one!Excellent sales experience!
by savery320 on 07/24/2014Russell C is one of the best, and nicest, sales persons with whom I have ever worked in finding and buying a car. Jason W, the General Sales Manager, was also very accommodating. Jackie W was great to work with in terms of the financing and… completion of the sale. The service department is also great! This was the second vehicle we purchased at Criswell Chevy in the past 18 months, and both times it was a good experience.Great Deals and Great Service !
by timn74 on 05/12/2010Finally was able to get my new Avalanche! I really love all of the neat cargo options and the power from this motor. I'm just so excited to finally get this truck! It was a long journey. I know I went to every dealer in the greater DC… area and no one treated me better or gave me a lower price than Criswell Chevrolet. I'm glad to be part of the tradition.Russell is a good guy
by wangsir on 05/27/2009When I decided to buy a 2009 malibu 2LT, I made a e-quote through edmunds.com. It was the first brand-new car in my life. It was a big thing to me. However, my nerves got relieved after many emails with Russell. He answered all my questions… and gave a lowest quote. When my wife and I went to his office, he treated us as old buddies, honest, friendly. He did not play any game about the e-quote. We reached a pretty good deal within less than 2 hours. And he also gave me a good trade-in price. When we were waiting for the car, he shared some lovely videos about his son with us. My wife and I were very happy about this experience.The most perfect car buying experience with Russell Carter
by iforgot1 on 04/08/2009I just bought my 2009 Chevy Malibu from Russell Carter and it was the best car buying experience of my life. This is the 5th car I have purchased. Russell made me his top priority and answered all my questions. He explored many different… avenues with me to get me into a car that was comfortable and pleasing to me and my quirky taste. He gave me all the pros but also the cons, making him very honest about the vehicle not just doing /saying anything to make the sale and seal the deal. I was extremely impressed with his knowledge of the vehicle and all the specs. He made sure the deal was hand crafted for me and I can say I got the absolute best deal. His professionalism and his personable attitude, along with his attentiveness to my needs and wants made this one of the greatest days in my life! Thank you!!Russell Carter was great!
by montecarlo1 on 03/24/2009I recently purchased a vehicle at Criswell Chevrolet in Gaithersburg,Md and was extremely impressed with the entire experience. My salesman, Russell Carter, was very knowledgeable and helpful and had a great attitude and an even better… sense of humor! In the past, I have purchased vehicles elsewhere and the experience was usually very stressful. I would highly recommend this car dealership and make sure you ask for Russell Carter.
About our dealership
We hope that you continue to enjoy your new car. We're pleased that our team could earn such a wonderful review from you. We appreciate your time in posting this review and we value your business and look forward to working with you again for all of your sales and service needs.
by ilovemileone on 02/28/2018