Customer Reviews of Acura of Ellicott City
Review type:
A1 service
by Trish on 02/28/2024
Great staff. Knowledgeable and friendly.
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Superior Service
by Taresa Crawford on 03/13/2024James did an amazing job of giving us excellent service. He always does a top notch job of taking care of our needs. The overall performance of his service I incredibly appreciative. Thanks for always going above the call of duty to meet… our needs with excellence.A1 service
by Trish on 02/28/2024Great staff. Knowledgeable and friendly.
The following reviews are more than two years old. They are not included in the overall rating.
117 reviews
Service
by D Linton on 06/06/2023My service representative James was knowledgeable, professional and very customer friendly and my service was done as expected and on time. James is an excellent asset to the organization there.I felt comfortable spending my money!
by Charlee on 03/11/2023My car service light came with every number that it could list. I was due for a B123 service. That's tire rotation, oil change, filter change and I think transmission flush. I was not looking forward to getting the service done. I called… Acura and the service coordinator was able to schedule me for the coming Saturday. I arrived on time. They took my car immediately. Brandon explained everything that was covered under the service and how long it would take. I wanted to add windshield wipers and he explained the replacement and the price. My car was fully serviced in great time. Brandon was professional, clear and respectful of my time. I'll continue to go to Acura of Ellicott city to take care of my 11 year-old 190k+ mileage car. They keep her on the road. Money well spent!best car repair service ever
by acura angel for life on 11/18/2022they made the whole process seamless. no fun spending your money on repairs, but these guys were great, knowledgeable and confident that they could fix the problem. no extras to boost the price; just good service and repairsLarry Snyder - Acura of Ellicott City
by The Samuels on 09/03/2022Working with Larry Snyder at Acura of Ellicott City to find our new Acura was an absolute pleasure! My initial phone conversation with him was informative and pleasant. My husband and I had considered other car dealerships that were… located closer to home before deciding where we would go to purchase our MDX. After my phone conversation with Larry, my decision was made. Although we would have to drive over an hour, because of the customer service that I received during my phone conversation earlier that day with Larry, we made the drive to Ellicott City! Larry was extremely knowledgeable and amazingly personable. There was never any pressure to make a decision, and most importantly, Larry was professional and welcoming. After our purchase, he took us out to our car and explained in full detail, step-by-step, what our new Acura had to offer. We highly recommend that you talk to Larry if you are considering buying a new Acura! P.S. We also have nothing but good to say about all of the other employees that we met at Acura of Ellicott City – (Including Jordan, thanks for everything. Your help did not go unnoticed)!Excellent service dept
by Ed L on 07/29/2022Service advisor Devin was excellent. He listened to what I needed, made sure it was handled, and was very clear and concise with everything including providing an exact price quote when I first contacted them and calling to keep me updated… on the whole process. The free loaner vehicle was a treat to drive, and the free multi-point inspection and car wash for my vehicle was a nice bonus. There are service coupons on the website, too, if you look, and he happily applied that to my invoice.Brand new 2023 Integra!!
by Bryan on 06/06/2022Brought my 2023 Integra from them! I had reserved with another dealer but they were not able to get it for another month or so. I had emailed Ellicott city about a month before and they knew I wanted the White with Red interior. Quon… emailed me on a Saturday and told me they had just got one in the day before. Jordan worked out the numbers with me, I came in the same day and got it! They are very fair and will work with you. I would defiantly get another car from them in the future! Oh and their lounge area is very nice and stocked with refreshments!Great Service
by LM on 04/26/2022Donnell was my sales rep and even though they didn't have what I wanted on there lot, he searched around and got it there with in hours.Wonderful customer service
by Jones on 10/28/2021They have excellent customer service and they care about the customer experience.I love this place!
by T Alark on 10/10/2021I have had such great experiences with Acura of Ellicott City. The sales staff is always so friendly, professional, and knowledgeable. The sales manager Doug is phenomenal. He's kind and patient, and always willing to ensure you are happy… and satisfied with your purchase. The salesman Chris is phenomenal as well. He takes great pride in helping his customers. He is very witty and fun which makes for a wonderful buying experience. He is very knowledgeable of each and every one of the vehicles and ensures when you drive off that lot that you are too. I will definitely go there again and again for all of my vehicle purchases, and Acura needs!Quick Sery
by MDX Md on 08/17/2021Routine maintenance service checks are very quickly done to include car wash weather permitted. My service rep Dylan is always willing to take time out and explain everything to be done to your vehicle. Top notch service department.Easy and stress free
by Sibel on 08/01/2021If you are in the market for an Acura and looking for a stress free car buying experience visit Norris Ellicott City Acura and ask for Quon Taylor. He renewed my faith in the car buying experience with his honest, transparent and pleasant… attitude. This is how every dealer/customer relationships should be. He was extremely patient, helpful and reassuring as a customer. In short, Quon is a tremendous asset to Acura Ellicott City and for anyone hoping to have an honest experience with a salesperson who will truly do all he can to earn your business, look no further than Quon. It will be well worth your time.AWESOME Dealership
by RDX Rocks on 07/17/2021Purchased an RDX Advance and couldn't be happier not only with the vehicle but the sales team. Ji and Paul were fantastic to work with. I appreciate their personal approach and taking time to explain the vehicle. I never felt pushed or… pressured like many dealers do. This is my second purchase from this dealership.See you in 3 years (again!)
by Eve on 05/02/2021This is our 2nd time in 3 years buying 2 MDXs at the same time (for my mom and myself) at the same dealer. Their competitor dealership did not even come close in pricing (again). Ji the sales associate and Riley the manager were amazing.… Super attentive, polite and most importantly professional. I always say customer service goes a long way and Acura of Ellicot City has once again proved itself (that’s 4 brand new cars from them in 3 years). I also want to point out that that even though they are a bit out of the way for us and there is a closer dealership- we always go for oil change to them because they are just that good!Outstanding service
by TMills on 03/04/2021Outstanding customer service from service rep James Washington. He is knowledgeable, professional and polite. Mr. Washington always work with my schedule, provides excellent feedback. He is also trustworthy. My car is always ready on… time. Mr. Washington always provides a detailed explanation of service. There are never any unexpected costs added to my bill. Overall, I am always pleased with the quality of service.How can I add more stars?
by Joel on 02/15/2021Over 2 decades I have been a custom of Acura of Ellicott City and every time I go there, my experience becomes more and more difficult to describe. If allowed to choose the number of stars to rate my visit, the page would resemble the… Milky Way. The service team has never wavered in maintaining a high level of professionalism and efficiency. There is an energetic dynamic amongst the team members that makes being there fun. My longstanding relationship with Robb Squibb and Anisha Mills has evolved beyond customer to friendship. They take care of me by taking care of my Acura 2012 RDX. I've always left happy and look forward to seeing them again. They are the value that comes with owning an Acura and returning is a treat and never a chore.Norris Acura service
by Great Service at Norris Acura on 08/22/2020I have had my vehicle serviced at Norris several times. The staff is always very friendly and knowledgeable, and the service is always done in a timely manner. Best service department I have ever experienced.Professional and Kind
by Professional and Kind on 08/14/2020I traded in my 2017 Honda Pilot EX-L AWD to purchase a new 2020 Acura MDX SH-AWD w/ Technology Package. My experience with Norris Acura West was incredibly easy and positive. First off, the test-drive vehicle was available from the moments… we arrive at the dealership. Our salesperson, Ji Kim, was very professional and kind to answer all of our questions regarding the process of trade-in and the purchase of the new vehicle. Straight answers, no bs, and no pressure throughout the process. Kudos to Norris Acura team!!recent service
by service on 08/13/2020very professional as always, punctualQuick, informative, and easy!
by Amanda Miller on 07/17/2020I had a great experience working with the guys at Acura Norris West. Damon Braxton was my sales consultant- he was great, personable, and very informative. I was in and out of finance within 30 minutes, and done with the entire process… within 1 hr and a half. Grateful for such an easy experience. Thanks again!!
About our dealership
Welcome to Acura of Ellicott City, located at 8559 Baltimore National Pike, Ellicott City, MD 21043. If you want selection when picking out a new Acura or used car, Acura of Ellicott City is the place to look first. We strive to provide our customers with the highest quality of cars and service. Our Acura dealership is able to help our customers out with any automotive related need from OEM Acura auto parts and accessories, to high-quality automotive repair. We look forward to seeing you.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Languages Spoken (2)
- English
- Spanish