Hertrich Honda
Today 8:30 AM - 8:00 PM
Customer Reviews of Hertrich Honda
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The following reviews are more than two years old. They are not included in the overall rating.
7 sales reviews
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Great experience from start to finish
by Steve on 04/23/2020I bought a beautiful new Honda Civic with the assistance of Sean Rasberry and general manager Mike McCauley. I love my new Civic! I found the pricing fair and honest, not a lot of haggling, and really appreciated the ease in reaching the… final price. Sean actually delivered the car and took away my old leased car. He explained all my questions about the car and was completely organized and professional. I would definitely buy from Hertrich Honda again.Bait and switch
by LoveHonda on 08/10/2017After several emails and conversations and a quote, we arranged financing for our dream Honda. Driving 2 hours we showed up to find out the price had increased by thousands. Stay away from this dealer.Satisfied Customer
by ahhmooz on 05/04/2016I needed a replacement vehicle quickly after a collision. It could have been a stressful situation, but Robert, Adrian, John and Paul made it easy and fun. Hertrich Honda went above and beyond the call for excellent customer service--they… were willing to work with my financial wishes and they delivered my vehicle to me!Unethical and Dishonest Dealership
by das11 on 01/05/2015This dealer is a big scam. Please afraid of going there. I was given a price by Internet Sales Person which was a great deal. Before going to the dealer, I confirmed that the EXACT vehicle is in stock and the price communicated via email is… still valid. They said "Yes" price is still valid and they had vehicle in stock. When I went there, I was handled by Frank. First of all, he acted as if there is no communication between the dealer and Internet sales person so far as pricing is concerned. He disappeared somewhere and came back. He brought the vehicle for Test Drive which was 2014 and I requested for 2015. When I noticed that he acted dumb. I refused to drive 2014 model and insisted 2015 with my preferential color which they promised was available. He took me back to his desk. Again, all hands meeting or something in his manager's cabin. Came back after 10 minutes and asked for the emails. I gave him everything. Again, all hands meeting in his boss's office. This time he did not show up but his boss came. He was very rude. First he started saying that the email does not say 2015. I showed his where it mentioned. Then he said the price was only valid until 12/31. However I spoke to their rep on 1/2 and she said they wanted me to extend the offer until 1/3 if I can come on the same day. I drove all the way from Columbia (about 1.5 hours). Finally the Boss guy did not have anything to say so he shamelessly started screaming. He said neither they had the vehicle in stock nor they can afford the price that was given in email. I stood up and started my way back to Columbia. On the way, started getting emails and phone calls from the Frank guy that they want to sale the other colors for the price that I am looking for. I was already getting other colors near my home. Please be afraid of any Internet pricing you have received. This is a whole [non-permissible content removed].great car buying experience
by lorrainekf on 04/02/2009I shopped other Honda dealers but I bought my new Honda coupe from David Wheeler. They go out of their way to make sure you get a great deal, and most importantly, the car you wanted. They were very courteous and professional in their… manner. I wanted a color that was not so available, but they found one and I couldn't be happier. A very special thank you to Sharon, my salesperson, and to Julia who found just the right car. These ladies are very good at what they do. There was never any pressure, just common everyday courtesy to a customer. That's all anyone can ask for. I would certainly recommend this dealership to anyone.Exceptional Service
by cbone68 on 12/08/2007Exceptional experience. After zero luck and high frustration dealing with Honda dealers in the DC area, Wheeler Honda was the only dealer able to find the car I wanted. When all other dealers gave up on finding the car I wanted, David… Cox and Wheeler Honda did not. They got the car I wanted at a fantastic price. A customer service ethic that is rarely found anymore. Very satisfied. I cannot recommend David Cox or Wheeler Honda more highly.Great Experience
by johntork on 04/22/2011updated 08/05/2025Honored Edmunds pricing. I got a good deal on a popular vehicle. I give an unqualified recommenation to this dealership.
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