AutoNation Acura Hunt Valley
Customer Reviews of AutoNation Acura Hunt Valley
Review type:
Open recalls? This is best place to go!
by David S on 07/03/2025Acura service in Hunt Valley are run by professional people. You walk in and are treated with respect. They don’t force any services are you, they don’t pressure you at all to get this fixed or that fixed, they just ask you what you came in… for and take care of it. While I was waiting, a distraught customer came in very upset about not being able to borrow a car while his car was getting serviced, he said corporate told him there will be a car he can borrow, the manager handled the situation very calmly and was able to diffuse the man who was acting more like the baby he was holding, than an adult. If you have open recalls, this is the place to go!Professional and thorough.
by CrushingCans on 05/01/2025Service for oil change, Tire Rotation and rear differential fluid replacement was seamless. Service representative greeted me and explained the service in detail and was upfront about charges. Offered to wash my vehicle after service was… completed which I accepted. Easy to schedule an appointment as well.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Mr
by Edsmith on 04/04/2024Great service fast and professionalHello, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Great experience
by Samantha R. on 03/17/2024Easy to schedule, loaner available, friendly and efficient staff.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Nice and Simple
by Bryan E on 02/23/2024Acura service tends to be quite busy which is a known thing. I just had an oil change(A service I believe), which didn’t take long. However, not sure if its a lack of employees or has been some confusion. Almost every time I go to turn my… vehicle in, it seems to be overbooked. The service advisors are swamped running in and out, going here and there, taking, and making calls. It’s a lot, especially when it’s only 2 or 3 of them doing in and out processing. So trying to check in is always an extensive wait, but I commend the advisors because it’s easy to get frustrated in the moment. They don’t though, they’re always professional and polite. (Side note: the peanut butter and cheese complementary crackers were stale)Hello Bryan, thank you; we appreciate your feedback! Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Another great experience at AutoNation Hunt Valley, MD
by CWinfield on 12/05/2023I recently had my car serviced at the Hunt Valley AutoNation dealership, and I was blown away by the level of customer service I received. The staff was friendly, knowledgeable, and kept me informed every step of the way. They even provided… me with a loaner car while my car was being serviced. I will definitely be coming back for all of my future car service needs! I especially appreciate the genuinely caring, honest and respectful demeanor of George Martsoukos, head of your service department and Andrew, my attentive Service Rep. I continue buying Acura’s because the service support following my purchase is always pleasant, values my time, dependable and hires experienced Acura trained technicians to work on my SUV. Thank you for another great experience! Cathy WinfieldHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Excellent work by my Service Advisor and service department
by jtaylorprm on 11/29/2023My service advisor was Mr. Andrew Marks. He went above and beyond to get my vehicle fix had a unique seat belt issue which he resolved. My car was returned on time and at a fair price. I will be a return customer. Thank you.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
AutoNation Hunt Valley Acura for the WIN
by LaurenF on 11/26/2023As always, I am more than satisfied! The service team at Hunt Valley, Acura (AutoNation) is stellar! Incredibly professional, exceedingly courteous, and (my favorite) communicative! They make sure to give you regular updates so that there’s… no guessing. Not only did they complete the service that I requested, they also looked up any due service and also any recalls or concerns from Acura and performed those services, after letting me know. It was wonderfully proactive and appreciated. I purchased my vehicle at another local Acura dealership, but have continued to return to Hunt Valley for all of my service needs. When it’s time for me to purchase my Acura, it will certainly be at Hunt Valley.Hi, your comments keep us motivated and working hard for all our guests! We're always here to provide exceptional service at a great value, we hope you'll consider us again in the future!
Years of great service for my Acura TL
by Kevin Mowry on 11/19/2023The Service Team has provided excellent maintenance and repair services for me and my family for years. Very friendly and honest employees that has kept my Acura TL in top condition.Hi Kevin, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Service
by janice6 on 11/17/2023Took my RDX in for service I was in and out in under 99 minutesHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My Car Battery Died!
by FancyWork on 11/15/2023My car battery died Hunt Valley Acura dealership is the best for car service and sales!! My car battery died the other day displaying lots of weird warnings on the dash. I called Hunt Valley Acura where I purchased the car battery in… March. I told them all the strange warnings on the dash trying o figure out exactly what the problem was. I let the staff know that I called for roadside service and would be there soon. George and Jon arranged an appointment for me, so as soon as I got there the battery was replaced with friendly, speedy service. Whenever I have any service or questions George and Jon as well as the entire staff are always helpful and respectful to my car needs.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Acura Hunt Valley! Drive safe, and we'll see you on the road.
They have a great team!
by Ruth Kantor on 11/01/2023George, John and the entire service team are the best in the business! They are courteous, knowledgeable and fair. Anyone can sell you a vehicle but service is what really matters. This dealership has a great team, they consistently do a… great job!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Acura Hunt Valley! Drive safe, and we'll see you on the road.
Tire Repair
by msajacks on 10/25/2023I was experiencing some sort of leak in my tire. I was putting air in it every other day which was causing me a great deal of anxiety . I called Acura Autonation for help. The service representative was very helpful. She told me to bring my… vehicle in for service that day and they would solve my issue. I did, they did and I drove away worry free. I am very grateful for caring people like the service representatives at Acura Autonation.Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Auto Nation Acura Hunt Valley, Md - Service Dept.
by Rod Johnson on 10/20/2023Service advisor Jonathan Marmaras is always accomadating, friendly and helpful. He and the service techs have always kept our Acuras(RDX & TSX now) running smoothly. This goes back to 1994. Before Jonathan Marmaras, there was Joe Munez and… George Martsoukos(now the service manager). They also send me reminders, to help me keep our cars maintained.Hi Rod, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
12k service
by Cj861386 on 10/02/2023fast excellent serviceHi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Excellent service
by Satisfied on 09/21/2023The staff is thorough and takes the time to answer any questions you have.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Mr.
by Joebout on 08/24/2023The people at the dealership were first rate. The phone system required to schedule the appointment was awful.Hi, thank you for taking the time to leave us feedback. If you need more help, our team is available to talk -- safe travels!
Update
by RJEVANS44 on 07/31/2023Updated software. Got me a Lyft homeHello, we appreciate you taking the time to leave us this feedback. Drive safe, and we'll see you on the road.
Couldn’t ask for more
by Donthaveone on 07/19/2023Took my 2010 Acura TSX in for B1 service. Job finished efficiently and multipoint inspection always a plus. Washed and vacuumed the car as well. GreatHello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Hunt Valley Auto Nation Service
by Lynn Ryb on 06/26/2023My service was excellent, as always. George Martsoukas in the Hunt Valley service department is always helpful, courteous, honest and caring. They serviced my vehicle and George gave me his expert advice on the state of repair of my car.… It was a pleasure doing business with him and the other service staff.Hi Lynn, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
B1 service on '18 RDX
by Dianama on 06/22/2023Basic service on my '18 RDX Acura. All went well and Sean was wonderful. He was helpful, informative and considerate of my request to finish timely so i could get to my next appt on time. Thank youHi Dianama, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello David, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Neil Snied on 07/04/2025