Jaguar of West Columbia
Customer Reviews of Jaguar of West Columbia
Review type:
If you care, go see Tara!!!!
If you care, go see Tara!!!!
by Andreas Brown on 10/25/2024Tara Kitzinger was an absolute rock star during my entire purchasing experience. Communication was streamlined and the biggest reason I complete my purchase. She was beyond knowledgeable about the vehicle and vehicle options despite a short… time. Tara always put my needs and worked to address/find solutions to everything I wanted in my new vehicle. Even after the sale transaction Tara was easily reachable to ask any lingering questions. If I were to buy another car, or know anybody else in market, Tara will be the first name/ information I give out no matter the vehicular needs. She prioritizes the customer interaction and experience. 10/10 communication and 10/10 knowledge. Thank you Tara for the consistent work, constant updates, and adaptability to communicate through my challenging DC work schedule. I love my new 2025 vehicle.
Great job
by yarowskya on 11/01/2016Very positive experience with this dealership. Went in to test drive the new (and very much in-demand) F-pace. It ended up being a bit more car than I wanted at this point. Worked with Will. Nice, kind, low-key and patient. Next time I went… in it was to test drive an Audi Q5 they had on the lot as a trade-in. I'd done my research on the car. This time worked with Sam, another extremely knowledgable and helpful guy. Both salesmen were low key, low pressure, and patient - just what you look for in the experience of buying a car. I did my comparison research and test drives of other vehicles, and decided to purchase the Audi Q5. Went in for a repeat visit, negotiated a price that was fair to both parties, completed the paperwork and drove away same day in a freshly washed, already detailed car. Again, no hard sell for extras, and very helpful people throughout the process and in the finance office as we paid. Now a word about the GM, Chris Smith, who had said a friendly hello to me on my first visit in there. As I drove home in the vehicle, I noticed a small chip in the windshield that I hadn't seen before. Turned around and drove back, and was personally assured by Chris Smith that all I had to do was call him, and he'd have it fixed. This is service with a smile, all the way round. Can't recommend them highly enough. Buying a car is time consuming and can be stressful at the wrong dealerships. This is one of the right dealerships, both for Jaguar and Land Rovers, and for the other top drawer cars they often have on their lot as trade-ins. Nice people, low key, low stress experience, fair prices and good treatment. I'd recommend them to everyone, and indeed, just shared my experience with my neighbor who's headed there next week.My First Range Rover
by Dds_68 on 06/03/2015I just purchased my third new Range Rover from them. First time buying a Range rover. My salesman, John takes great care of me. He was very patient with me and stayed late to finish my paperwork. Would highly recommend.Awesome and reliable!
by jennifermaisie on 05/28/2015I love the fact that this dealership is so personal and I feel very important when I bring my vehicle in for service! Thank you for taking care of my vehicle and being reliable!!!!Thank you so much for this great review. We try to create a friendly and professional experience for all of our guests and the fact that you are pleased with your visit reflects what we strive to deliver. If you need further assistance with your vehicle, please do come back and visit us. Chris Smith | GM
Jaguar
by EliHamou on 05/07/2015updated 05/19/2015The key programming service was completed just as explained. Chris explained the process to me in a easy to understand way.Thank you for the kind words. We are completely dedicated to providing top-quality service, and we are ecstatic to know that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Jim Coleman Jaguar Land Rover, we value our customers, and we look forward to seeing you on your next visit. Chris Smith | GM
Great Experience
by Billycee1 on 04/29/2015updated 05/07/2015My salesman was very professional and willing to do what it took to make the deal. Very satisfied with my experience.My vehicle purchase experience
by Danayaal on 04/25/2015updated 05/02/2015Larry, Larry and Larry. An awesome salesperson and human being. He is full of enthusiasm and loves his job. He made me feel welcome, important and had a very good sense of humor. He made my buying process pleasant and enjoyable and is the… only reason I would come back for my next vehicle purchase.Emergency Service Situation
by MBB12 on 03/17/2015updated 03/28/2015I was traveling late at night from Northern Virginia to my home in New Jersey when my tire blew out and discovered my spare was low on pressure. My car was towed to Jaguar Land Rover of West Columbia, MD and I requested (on the night box… form) that my car get prioritized in the morning if possible. The next day, the Service Rep, Chris Arillo called me first thing and told me my car was on the rack and the tire had been ordered. Within 2 hours the car was finished. He even secured me a ride from my hotel to the dealership! He was immensely helpful, proactive and responsive. I will definitely use this dealership in the future!!We are truly grateful for this awesome review! We are thrilled that Chris was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Like us on Facebook and follow us on Twitter for service specials! Chris Smith | GM
Range Rover Sport
by bldame on 03/16/2015updated 03/28/2015John Melvin was very helpful and accommodating to my needs. The finance department worked within my guidelines and made sure I was happy with the terms.Best Car Buying Experience - Jim Coleman Land Rover
by KeiLo on 03/24/20151. The Sales Specialist (Mr. Pridgeon) was very kind, courteous, and knowledgeable about the cars. 2. They were not overly agressive and made my experience very comfortable. 3. The Finance Specialist (Mr. King) exhausted every means to get… me the best deal possible. 3. The General Mgr. offered me a very generous deal. 4. Lastly, they weren't overly agressive (which can be a deal breaker for me). They let me make the choice to purchase and choose the vehicle of choice and I didn't feel the least bit pressured or intimidated. These are the perfect characteristics that I like in a dealership and I will most definitely come back for a future purchase. Thank you.Thank you, we love hearing about customers that have a pleasing experience at Jim Coleman Jaguar Land Rover and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Chris Smith | GM
I Love Jim Coleman's Dealership
by ChuckS3458 on 02/12/2015updated 02/24/2015My service manager Chris was super... he kept me informed as to the status of the work and made me feel as though he really was my advocate in the shop. I must also compliment Jerry the shop foreman for his great diagnosis. He's always… available to talk and when he says the job id done I know it's done right! Cudos for the whole team including the unknown person who washes my Jag and the end of the repair.Chuck, we are truly grateful for this awesome review! We are thrilled that Chris, Jerry as well as the rest of the staff were able to take care of you. They are great assets to our team and we appreciate them providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Take care! Sincerely, Chris Smith | GM
WONDERFUL experience!...ask for Jerry Cave
by Davang on 02/05/2015updated 02/20/2015It was the best car buying experience we've had. They gave us information over the phone & gained our trust; & when we got there, everything was as we had been told. The staff was all very friendly & personable; and we'd definitely come… back, as well as send refferals.I really appreciate you being so kind as to write this review about our dealership. Its quite an accomplishment to hear that we provided you the best car buying experience ever! It's fantastic that we have earned your trust and repeat business; we look very forward to seeing you again in the future! Best, Chris Smith | GM
Range Roover Sevice
by Randy726 on 01/23/2015The Service Department was very Friendly and responsive to my needs. I have been dealing with Jim Coleman Jaguar for several years and had nothing but excellent service in the Sells and Service Departments.Randy, thank you for your kind words. We feel our service department is what makes Jim Coleman Jaguar Land Rover special. Reviews like yours help us to make sure that we're meeting the needs of our customers and were glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Best, Chris Smith | GM
Best Jag dealer anywhere!
by thelambs96 on 01/05/2015I arrived with no appointment but was given the opportunity to get my oil change done immediately while I waited. Jerry Hendy went over the car with a fine tooth comb and pointed out any immediate and furture service needs. The car was… washed and cleaned and I was out of the dealership in less than 2 hours. Great service! I would never trust my Jag to anywhere else but Jim Coleman Jaguar!Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Jerry was there to provide you with such exceptional service! We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, Chris Smith | GM
Last minute battery change
by jannieroons on 12/22/2014updated 01/02/2015Lisa & Chris got me & my husband off and running for holiday plans- they got what needed to be done in a great timely manner.Jannie, thank you for this great review! Lisa and Chris are truly an exceptional employee and we appreciate them for giving you a great experience! We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Best, Chris Smith | GM
Satisfied
by GCBJR on 12/22/2014updated 01/02/2015Lisa was very helpful in getting my vehicle returned to me in a timely manner. I will definitely continue to use Coleman as my dealer. Thank you LisaThanks for your outstanding review! I'm very happy to hear that Lisa was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Chris Smith | GM
Coleman Jaguar Service is Top Notch!
by Jaguarfan1 on 12/19/2014Efficient & friendly. Loaner car provided. Lisa & Chris are awesome! This was my first time dealing with Chris and he was very good. Your service team of Chris & Lisa will bring me back for future service needs.Thank you for taking the time to submit this amazing feedback. Our team takes pride in their friendly and efficient customer service and will be ecstatic to hear that you left Jim Coleman Jaguar Land Rover satisfied. Chris and Lisa are great assets to our team and we appreciate them for giving you that comfort during your experience! We thank you again and we look forward to servicing you again in the future! Best, Chris Smith | GM
outstanding job!
by Sage_Holmes on 11/21/2014updated 12/10/2014I love that Landrover sat down and showed empathy for my situation. Lisa from the service department was more than wonderful with helping my and my spouse find a solution to every arising issue we had. Very professional and extremely… helpful!!!Thank you for the high praises! We always do our best to accommodate our visitors and I am glad that the team was able to get you back on the road safely. Please let us know if you have any questions. Best, Ray Fenster, Marketing Director, rfenster@jimcolemanauto.com
Land Rover
by J_Sarmiento on 11/25/2014updated 12/10/2014My rep is very professional, willing to listen and discuss with mechanic my problems and then have me be a part of the decision...that goes for saying with the smallest detail about my car...that does not happen at other dealerships..I know… for a factThank you for taking the time to write this review. It's always great to get customer feedback and I am glad that the team was able to provide exceptional service. If you have any questions please feel free to call. Best, Ray Fenster, Marketing Director, rfenster@jimcolemanauto.com
Happy Car Shopper
by Alele on 11/19/2014updated 12/09/2014Gary is my dealer and he has made my car shopping such a pleasant experience. He helped me find my dream car with a very reasonable price. I highly recommend Gary to anyone who is looking for a Jaguar or Land Rover. You won't regret!We are happy to hear that Gary was able to provide the customer service we are known for! We highly value your recommendation and please call with any questions. Best, Ray Fenster, Marketing Director, rfenster@jimcolemanauto.com
Car Service
by randyedsall on 11/12/2014updated 12/09/2014Just how everyone conducted themselves in a professional manner throughout the process. Made the experience really enjoyable and easy to deal with.Glad to hear that the team left a great impression on you. If you have any other questions please feel free to call! Best, Ray Fenster, Marketing Director, rfenster@jimcolemanauto.com
Thank you for writing such a great review about your experience at our dealership. We appreciate the feedback and are pleased that your vehicle purchase experience with John was so positive. If you have other automotive concerns in the future, please do not hesitate to pay us a visit. We look forward to seeing you again. Chris Smith | GM
by jimcolemanjag on 06/04/2015