Ourisman Chrysler Dodge Jeep Ram of Bowie
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Customer Reviews of Ourisman Chrysler Dodge Jeep Ram of Bowie
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Never again
by Don on 05/01/2025I will never buy a car from this dealership again. They sold me a $52,000 vehicle without even performing a basic oil change. When I drove off the lot, the car was already at 30% oil life. That’s unacceptable, especially considering this is… the second vehicle I’ve purchased from them. You’d expect better treatment and attention to detail for such a significant purchase—and from a repeat customer no less. I’m extremely disappointed with the service and lack of care. I strongly advise others to take their business elsewhere.
The following reviews are more than two years old. They are not included in the overall rating.
37 reviews
Theives
by Wb on 07/07/2021Contacted this dealership to buy a car for the advertised price on their website and they would not sell the car for the price they're advertising for they tried to add in 2000 dollars for what they call the ourisman protection package… which is supposed to be for dealer prep and nitrogen in the tires, only thing this protects is their wallet. This is absolutely laughable and disgusting these are the practices that give all dealers a bad name, just read the negative reviews they give the same garbage response to contact the sales manager while they continue to try and deceive customers into paying more money. better to deal with a dealership that's up front and honest with their prices than lies like this. I dealt with stacey bromleyService Review
by Guy Ramsey Sr on 06/15/2021I went to have my engine repaired on my Jeep Cherokee Trailhawk. The repairs were done fast, correctly and the cost was affordable. From beginning to end Ms Rochelle Sabino was professional and treated my Jeep as if it were hers. And… the service manager is outstanding. At Bowie Dodge Chrysler Ram of Bowie you are not a customer, you are family.Thanks, TJ!
by sandyc90 on 02/14/2017TJ was so kind to my family and I. We came in knowing what we wanted to look at and TJ was ready for us. He was very knowledgeable about the Durango and made me feel like I was his top priority. TJ was also very kind to our children and… that was an added bonus. The next day, I came back with some questions and TJ was ready to answer them. He even grabbed some wax from the service department to buff out a few scratches that were on my new vehicle. I have already been telling my family and friends about him.Horrible Customer Service
by mbroxton on 01/04/2017I was not provided with a price before the service was performed. Interaction with the managers at this facility were unprofessional in every aspect.Bait and switch dealership!
by skullnbones on 12/19/2016Don't buy from this dealership! They advertise one price on the Internet, salesman on the phone to sweeten the deal claims to be able to lower the price shown to $32k from $35k and when you drive an hour to see the car and close the deal,… sales manager says oh sorry, that car is $10 - 15k more because of upgrades that are NOT mentioned on their webstite. Defiantly a Bait and Switch Dealership in my opinion. I thought Bait and Switch was illegal? So buyer beware! Again in my opinion this is as crooked as it comes. I would have given zero stars but it wouldn't let me!super customer service
by lilstick on 10/21/2016updated 11/09/2016My boyfriend and I both went and shopped for new vehicles at Ourisman and Reggie was out sales rep. He was friendly,very helpful and extremely knowledgable during the whole process. My boyfriend and I both drove away with new trucks. I… highly recommend that anyone shopping for a new or used car go here. Thanks again everyone at Ourisman, BEST car shopping experience I've ever had!Good Experience
by BFWare88 on 10/04/2016updated 10/16/2016Steven is the best representative. He answers all questions, very polite, and provides professional advice about your vehicle's maintenance. I will not go to any other dealership because of Steven.Lauren is the besssst
by Jenni_sosa on 10/01/2016updated 10/16/2016Lauren was soooo much fun and absolutely amazing to work with. I already knew what car I wanted when I came in and she helped me get into something even better and still in my price range. She is hands down awesome! Thank you so much… Lauren. Everyone else was also very professional and kind.Eddie Jeep Wrangler
by sciminocpa on 09/27/2016updated 10/11/2016Eddie was very helpful. The dealership was knowledgeable about the Rocky Ridge package. Eddie made the experience pleasant. The executive team helped finalize all the deal issues with the lender.Oursiman Chrysler Jeep Dodge Service
by Spudrow1_ on 09/26/2016updated 10/11/2016The service was fast and courteous.Also the manager washed my car without being asked. They could have also vaccumed it.Steve is a great service advisor
by Timothy07 on 09/25/2016updated 10/11/2016Steve my service advisor was excellent.I dropped our van off after hours and he made sure it was completed and called me with a estimate before they started the maintenance.Best Experience Ever
by Tasha1979 on 10/09/2016Mr. Raymond and Mr. Monty really took care of me! I've had really bad experiences with car salesmen in regards to pressure and lies, however they were straight forward and worked with me!! 5 stars all the waystanley
by redbelly4 on 09/16/2016updated 09/28/2016The service technician was very professiaol. I had a problem with the coat hanger and the technician was able to fix the problem.Great Service
by JoyceWoods on 09/15/2016updated 09/28/2016The service staff (especially Brian) are always helpful, knowledgeable and more than willing to keep me in the loop when I have my car serviced there. They make recommendations if necessary and there is never any pressure. Thank you.Great and FAST service!
by BobbyBoucher on 09/02/2016updated 09/14/2016Everything was to excellent and service was superb! I wasn't really planning on trading my 2013 Dodge Durango in for a 2016 model, but great customer service will make that call very easy! I had been having horrible service at another Dodge… dealer and that almost made me reconsider my patronage to the brand until by chance, I decided to stop at Ourisman!Great experience @ Bowie
by luvinlif2k on 08/21/2016updated 09/07/2016the expertise and respectfulness of the service center is trying to tear me away from my trusted local mechanic. They have provided unbiased and helpful service from the time I purchased our T&C.1st service
by chandlerjeep89 on 08/23/2016updated 09/07/2016Service was completed quickly and the staff was a pleasure to work with. this was my first service for an oil changeQuick Oil Changes - excellent Service Advisor!
by SarahSG on 09/01/2016Quick turn around. I have had this particular service advisor before and he is always sensitive to the fact that I normally have a small child with me. Highly recommended!Awesome
by Tazdog416 on 08/18/2016updated 08/31/2016Everyone was professional and friendly and not pushy. I felt we were al family. A smooth experience from start to finish and they made sure I was going to walk away super satisfied. Kevin will have my business in the future.Thank you for recognizing your experience at Ourisman Chrysler Dodge Jeep Ram of Bowie. We consider customers as part of our family, and as an extended part of our family we want you to receive the kind of treatment each of us would want and expect. We look forward to working with you in the future and hope you keep us in mind the next time you are car shopping. Kind regards, Ourisman Chrysler Dodge Jeep Ram of Bowie Team
1st visit
by Davej32 on 08/15/2016updated 08/30/2016Service Manager recommended a great oil change/tire rotation package for me and the waiting area was clean and well stocked.
About our dealership
We appreciate you for letting others know about your experience at Ourisman Chrysler Dodge Jeep Ram of Bowie. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Ourisman Chrysler Dodge Jeep Ram of Bowie Team
by dealerreply on 09/19/2016