Bob Bell Chevrolet of Bel Air
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Customer Reviews of Bob Bell Chevrolet of Bel Air
Review type:
New car buying experience
by Jim Walker on 03/31/2025
Easy to work with. Listened to everything that what I wanted without breaking the bank. First domestic call I've purchased in a long time
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The following reviews are more than two years old. They are not included in the overall rating.
25 reviews
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Sonic Recall
by laceyslady on 12/31/2014Had a good experiences with service. Received Free rental while work was being completed. Only reason I gave 4 out of 5 was trying to make service appointment was hard. calls transferred without any comment from operator. then getting… machine.Recalls, oil changes, tire rotation
by cg4300 on 12/16/2014The sales process was good, while the ervice in this dealership has been great. Very profesional. They provide oil changes/tire rotation for the life of the vehicle and perform that quickly. When repairs to the car took more than a few… hours, they provided me with a courtesy car.recall service
by busters3997 on 11/04/2014excellent service on recalls and even preformed extra work I requested in a timely manner. My only negative is the pushy car salesmen who want to sell you even when you tell them your only passing time waiting for service dept.Service wait times TOO LONG
by FHChevyOwner on 09/09/2014It has been a few years since I've taken our car for service to Bob Bell and after our last experience, I now remember why. I took our 2011 Suburban in for it's 50K service and was told that it would take 1.5 hours so I decided to wait.… It took almost 3 hours to complete three things - fuel induction service, engine filter replacement, and cabin filter replacement. The ticket clearly states "Wait" but no one even came out to let us know that it would take much longer than expected. After 2 hours of waiting, I checked with the service desk and was relieved to hear it would only take "a few more minutes". 45 minutes later I checked with the service desk again and my ticket was sitting on the counter waiting for a service manager's signature. How long had it been sitting there? If I had known it would take 3 hours, I would have made other arrangements to drop off the car and pick up later. Since I was told it would take only 1.5 hours I decided to wait. This is the second time the estimated "wait time" I was told was more than double the time expected. The last time I was there was for an oil change that was supposed to be "express" service and turned out not to be. I think customers would appreciate a more accurate wait time and if one cannot be given than service should recommend leaving the vehicle. I was told to "wait" 1.5 hours was "preferred". I don't think your dealership appreciates it's customer's time at all.chiller provokes no steering
by rugbymom on 07/24/2011updated 08/04/2025We bought used 2008 Equinox with 42K on it and immediately it had no power steering. Took 2 weeks to figure out "chiller" was issue, delays getting parts. People were nice about it at the dealership but really? Transmission just completely… burned and blew out, another local dealer fixed but same story, 3 weeks and major delays getting parts. Not buying Chevy again.Bought a one year old 2013 Suburban.
by stan93 on 04/30/2014updated 08/04/2025I own a 2004 Trail Blazer that had 190,000 miles on it. i drove past Bob B and saw a Suburban in the used car lot. Beautiful SUV. Fully loaded. I called and made an appointment. Saleman was very intelligent and not forward. I love the… Suburban.
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