Customer Reviews of Heritage Volkswagen Parkville
Review type:
Top Notch
Top Notch
by Stylianos on 03/09/2024I have purchsed multilple vehicles from Heritage and it is by far the best place to purhcase a vehicle. The patience of all the staff and help is better than any dealership I have ever worked with. I definitely have found a dealership that… I will continue to go to whenever I need a new vehicle. Thank you to Charles, Naz, Harrison and Konstantine for all your patience and help. All of you made the purchasing experience so smooth and quick.Hello, we're happy you found our staff to be so supportive during your experience here at Heritage Volkswagen Parkville. We hope you continue to choose us for all your automotive needs! Take care!
Don’t go here
by FG on 08/25/2023The worst service department I have ever experienced. No updates on my vehicle for an oil change and looking at an electrical issue. It has now been 8 hours since I’ve dropped off my car and no one has called to tell me anything. When I… dropped it off I was told a few hours. I have tried calling the service department and no one answers. Called back to schedule a service and magically a person picks up. They transfer me to the service advisors of the wrong car manufacturer. That person transfers me to the VW service advisors and again no one answers. Avoid this black hole of a service department if at all possible.Thank you for sharing feedback about your experience with Heritage Volkswagen Parkville. Our goal is to meet then exceed the expectations of all customers and sincerely apologize as if appears this did not occur. We greatly appreciate you taking the time to speak with our Service Manager, Dan McMahon allowing us to work with you toward a resolution that makes you happy. As discussed, if you have any additional questions or concerns, please contact Dan directly at dmcmahon@mileone.com or 410.663.7207 so we can ensure that your next visit is consistent with the high standards that match our reputation. Again, thank you for your time and we look forward to continue working with you in the future.
See Raven!
by Barbara if Churchville on 11/12/2022updated 11/21/2022Raven Brown was wonderful to work with and very efficient. After some negotiating with the manager, we came to an agreement over the phone and they had the paperwork ready when I arrived. It was all very easy.Hi Barbara, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership!
Wonderful Experience with Melissa Cole
by happyGLIowner on 01/31/2017I recently bought a new Jetta GLI from Melissa Cole at Heritage VW of Parkville. Melissa was knowledgeable, patient, and incredibly considerate of my needs, wants, and concerns during the car buying process. She was able to show me how to… use the car's features to meet my needs, and continues to communicate with me even after my car has been purchased to answer any questions. I highly recommend meeting with Melissa for your next VW!Thank you for your heartfelt response! We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Melissa Cole lead you to your new Volkswagen, Jetta GLI and we will certainly share your feedback with her. Please do not hesitate to call or pop back in to see us at Heritage Volkswagen Parkville Thank you againand have a great day!
Heritage is the best
by IloveVW4 on 11/16/2016I am usually not a fan of going to the dealer for service, but Matthew Wobbleton put me at ease right away. He was very courteous and professional and made me feel like family during my visit. I had my car in for regularly scheduled… maintenance which I thought was priced very fairly and the car wash at the end really topped the cake. I will definitely be returning in the future.Hello, Heritage Volkswagen Parkville would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when weve succeeded. I will be sure to share your feedback with Matthew Wobbleton and the team! Thank you again for your review.
Best and easiest car buying experience
by AJ_york on 06/23/2016I had a wonderful experience buying my new Jetta here. They gave me a great deal on my new car and my trade in, and were much easier to work with than the guys at the local dealership in York. The salesman Aleksey never treated me like an… idiot or left me feeling taken advantage of, which is especially important to a single female making a car purchase. Very respectful and considerate treatment all around. If you've done your homework on car buying through sites like these, then go to them because the whole thing will be a breeze. I would highly recommend taking the drive to Parkville for these guys if you live in the York area!AJThank you for your encouraging review of Heritage Volkswagen Parkville. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much, Heritage Volkswagen Parkville.
Great buying experience
by shirleyc1 on 05/30/2016I just purchased a Beetle Turbo Limited Edition - Blue Denim. This is my 5th Volkswagen so obviously I am a Volkswagen person. I would never by a car from anybody other than Heritage Mile One in PARKVILLE. The sales staff is outstanding and… the service department is always great. The manager Gabe & Randall Melvin had me work with Melissa Cole. I never met anyone more knowledgeable about her product. I was really impressed. She seems very dedicated and passionate about her job. I also need to give a shout out to Doug, the finance guy. I am sure he was told I never buy anything extra. Somehow I ended up buying 3 things! How did that happen? No, he just made perfect sense! Thanks Doug, it was fun talking to you.2016 gti
by Teddy629 on 05/08/2016Received a call from Melissa Cole at Heritage VW after looking for one on here. I told her which package gti I wanted along with a prefered color and she called me back to setup an appointment to come test drive it. Her and her sales… manager worked very hard with the banks to get me approved bc my credit isnt the best and they came through for meHello, Heritage Volkswagen Parkville would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we've succeeded. I will be sure to share your feedback with Melissa and the team! Thank you again for your review.
Melissa Cole was amazing!
by tster828 on 05/07/2016This was the first time I picked out a new vehicle in years! Melissa made this experience a positive one from start to finish. I never felt pressured, her knowledge about VW's is extensive (as well as her knowledge about other competitors)… and she took the time to listen & understand what was important to me in a vehicle. She ordered my family pizza since we were there through the dinner hour, she was attentive (the entire staff was) to our needs & she was the one that drove to another dealer to get the exact VW I wanted. I love my Tiguan & I would recommend Heritage VW and Melissa to anyone who is interested in purchasing a vehicle.Thank you for your heartfelt response. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Melissa lead you to your new vehicle, and we will certainly share your feedback with her. Please do not hesitate to call or pop back in to see us at Heritage Volkswagen Parkville. Thank you again and have a great day!
Used GTI
by tombodanks on 04/07/2016Recently bought a Certified Pre-Owned GTI from Heritage VW in Parkville. The staff were VERY knowledgeable about the VW brand and cars. The entire time I felt like they genuinely made an effort to satisfy my wants and needs. They were happy… to negotiate to a price point in which I was comfortable. At no point did I feel pressured to sign a contract in which I wasn't completely satisfied. I received a credit rating, and an APR that wasn't to my liking, and searched for other available lenders; ultimately we were able to find an attractive APR after multiple attempts. I can honestly say that I have never had as much "fun" negotiating with any previous sales people for any product. These are good people and will work to take care of you. Thank you Mitch, Melissa, and Joe for making my experience one worthy of sharing to others - for all the right reasons!Thank you for taking the time to review us! Heritage Volkswagen Parkville strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a companys success. Thank you again for the wonderful feedback!
Non-stressful
by newbeetleowner on 03/16/2016Had a great experience with this dealer last night. Bought a used 2013 Volkswagen Beetle with very low miles. Only issue I had was that by the time I got to see the car, I had gone through three or four different sales people via website,… email, phone then in person. Ended up with a great sales guy and we paid what we wanted. No pressure. Took forever though even though I paid cash, but paperwork is paperwork. Drove home that night, No MVA visits is a plus. I recommend the dealer. So far no issues to speak of. You do have to be persisitant if you don't want "extras".Thank you for your complimentary feedback of Heritage Volkswagen Parkville. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!
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by jeisenm on 12/28/2015we bought a 2013 used ford escape from the used car dealer on Harford rd. They have a separate building for used cars, but the salesmen also sell for Chrysler-Plymouth. We settled on the Escape priced at $15500. When we started to… negotiate price, the salesman shut up and the sales manager took over. So all details of the deal were worked out with the manager. We negotiated the price down to $14700. The manager said "the deal is approved and loaded in the system". My wife had a 760 fico score so credit was not an issue. we moved to their office across the street (Chrylser) to finish the paperwork. This is where it went downhill. At this point I had to leave to go to work. When she talked to the f+i guy they had bumped the price to $16000 without telling her. They also added in enough junk fees for extra warranties and other stuff to bring the price to $19500. I am in the market for a car now and don't plan to visit heritage.Second to none!
by ZmanTDi on 10/09/2014I have been having my VW serviced here for 5+ years now. I have a VW dealership just s couple miles away, but I drive 40 miles (round trip) out of my way to this dealership because of the quality of service, fairness in service costs, and… mainly the honesty and commitment of the service members! I am treated well, and I notice they treat everyone with respect. I highly recommend this service department to anyone! I have been to all the VW service departments around, and this place has earned me as a loyal customer. - RogerGreat Pre-Owned Sales Experience
by sirkusrock on 09/24/2014I recently purchase a 2011 Ford Edge from the Pre-Owned sales department and I had a fantastic experience from start to finish. My sales rep Robert and the rest of his crew up to the finance and management were truly a pleasure to work… with. They were honest, down to earth, and worked with me on every issue I had. They were not pushy at all and I could tell they wanted to find me the best deal. Closing the deal went swiftly and I was in and out with the car in just over an hour. They really take care to make sure their pre-owned cars are in tip-top shape. They ran it though a vigorous inspection and even threw on new tires. The car looked absolutely brand new and I look forward to working with Heritage in the future. I also checked out their main competitor in the area to test drive another Ford Edge and Heritage's customer service was far better and more complete than the other. Bottom line: You can't beat Heritage for a first-class pre-owned sales experience! Thank you Robert and your Team!Horrible Service
by klyons85 on 07/07/2014My 2010 VW CC Sport has been in the repair shop for nearly month. Erick the service manager lacks customer service skills. Promises call backs and doesnt follow through.i have opened a Customer Care case with VW America. My vehicle stopped… running after two days of owning it (cylunder heads need to be machined). Its under the manufacturer warranty so I assume im not a priority.Hi Klyons85, Thank you for your feedback. We exchanged voicemails the other day and I've learned more since you brought your concern to my attention. I would like to point out that your vehicle was not purchased at Heritage and was purchased from an independent used car dealer. After running a Carfax Vehicle History Report I see some items that may be of concern to you. I do not know if the independent dealer discloses vehicle history from Carfax as we do with pre-owned vehicles but it shows 3 owners prior to you, a serious lack of maintenance and a prior accident. There are also additional service records on file that shows this vehicle has been in for prior internal engine repairs. This was obviously all prior to your ownership. The service ticket was opened in the name of the independent dealer that towed in the vehicle to us so it was not immediately apparent that you were the current owner. Any repair, warranty of not, is prioritized based on scheduled appointments, available service bays and the skill level of the technician necessary for the repair. Not every technician is trained for major engine repairs like yours and we are also dealing with an outside vendor's i.e. a machine shop, and the time it takes them to turn around a job. You have been provided alternate transportation the entire time the vehicle has been in the shop. We will continue to update you on the status. You are welcome to call me directly at 410-663-7210 if I can answer any questions. Sincerely, Hal Perez General Manager Heritage Chrysler Jeep Dodge and Ram Heritage Volkswagen Heritage Pre-Owned 9219 Harford Rd Baltimore MD 21234 Direct Line 410-663-7210 Ext. 24300
Rude, insulting sales staff! Very Untrustworthy!
by copperhead13 on 06/23/2010We drove 350 miles to visit this dealership because all local dealerships did not have what we were looking for and were not interested in finding it for us. After talking to Shawn on the phone we thought this dealership would be different… because he seemed more friendly and helpful than the others. We were quoted prices for the vehicle and the trade and they promised that since we were making such a long trip that the paperwork would be complete so all we would have to do is sign and drive. Upon our arrival at Heritage VW, the vehicle was not ready, the paperwork was not ready, and we were left to sit in an empty office while other salesmen and managers pow-wowed in another office for over an hour. Although we were promised that we would recieve at least blue book value for our trade, they then proceeded to offer us $1000 less than blue book. Shawn Jeffries claimed this was because he thought our old car was an all wheel drive, however we made it clear to Mr. Jeffries from the start that the reason we were trading is because we needed an all wheel drive vehicle. After getting upset at this information we were told by George Clark that it was not his fault and that he could not quote a trade over the phone and that he did not have to sell this vehicle because it was a rare color and fully loaded. He would be able to sell to someone else easily. I feel that I should have never been quoted a price over the phone if this dealership could not honor it. We proceeded to buy the vehicle anyway because we had traveled so far and did not want to go home empty handed. When we were introduced to our new Tiguan we found that our salesman Shawn was not very knowledgeble about the features in the car. Not only were we dissatisfied with the sales department, but our new Tiguan was not thoroughly cleaned before it was signed over to us. I would like to say that I Love my new Tiguan but I must admit that I am still upset with myself for giving these people my business.1st Class Service Department. Highly Recommended
by leroyal on 07/29/2008I am always treated with respect by this dealership. They know i'm a service geek and always get me in and out ASAP. Their In-house Service Logbook is great, I don't even have to think about what gets replaced at service internals.Do yourself a favor and stay away from this dealer **************
by dcinmd on 10/25/2007To make a long story short, we came to terms on a Dodge Durango, I accepted their offer and then when I went to take delivery the next day the new car sales manager walks in and says.. "well if you want the car now, it's $3000 more than… yesterday". I said, "you can't do that , we had a deal" The jerk laughed in my face and said, Well you should have taken the deal yesterday, I pushed my point, showed the ad and his response was, well that was yesterdays price. Todays price is $3000 more. What a rotten thing to do to a customer. After fighting my way through gridlocked traffic, then I have this @#$%, pull this kind of stunt on me. Stay away from this dealer. If they pulled this sort of trash on me they will pull it on you. Instead of driving home in a new Durango I had to fight another gridlocked beltway to go back to work. Don't waste your time. Find an honest dealer!!!!Well my experience was about the same. They quoted me a price over the phone on a used VW. I went out to look at the car. Thought about it for a day and told them I would take it. They said it needed to be put through inspection and should be in the shop for a day or so. I called them the next day to see what was happening and they said it was all done and ready for me to take delivery. When I went to pick it up they had changes the price... added an additional $1500.. I was screwed. I had wrecked my previous car and had had a friend drop me off at the dealer. I had no way home .... Seems they had to do some repairs to get it inspected and wanted me to cover the cost. This dealership can not be trusted.... Well at least I will never see them again...
Easy experience!
by TDIconvert on 08/26/2013updated 08/08/2025I test drove a Jetta and Golf TDI, wasn't hassled to buy either - the following week I received a follow-up courtesy e-mail from the sales consultant Jacob C. He didn't pressure me, but made himself available to help. I had already decided… to go with the Golf and he found me the exact color I wanted very quickly. Everyone at the dealership was courteous and the whole process was fairly painless and swift. They were also flexible with the paperwork required for my trade-in vehicle which I appreciated.Passat (2012) service
by tkomama on 04/07/2013updated 08/08/2025We purchased two Passats in 2012, one diesel and one regular gasoline from this dealer. Service each time so far at this dealership has been outstanding, prompt and friendly. They go out of their way to accommodate their service customers.… Extremely pleased with their service department.Heritage VW of Parkville appreciates your considerate review. We are pleased to hear that your experience with us was a great one! Please do not hesitate to stop by with your two Passats for a checkup! Thank you again tkomama for the highly praised feedback. [HTML removed]
Awesome service department
by chicklett on 04/10/2013updated 08/08/2025The dealer has their act together...Customer service oriented and stands by their word. They are courteous and very thorough with everything they do. Great job!Hello chicklett, Heritage VW of Parkville would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we've succeeded. I will be sure to share your feedback with the team! Thank you again for your review. [HTML removed]
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Volkswagen Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hello, we're happy you found our staff to be so supportive during your experience here at Heritage Volkswagen Parkville. We hope you continue to choose us for all your automotive needs! Take care!
by Andy James on 03/12/2024