Customer Reviews of Heritage Volkswagen Parkville
Review type:
Top Notch
Stay AWAY. Only money rules here. Does not honor a signed deal.
by Chuckbob on 08/13/2013updated 08/05/2025My son, daughter in-law and I spent 6 hours yesterday looking at their cars and working a deal on a 2010 Dodge Caliber (Stock# LP571506). We had the contracts, credit check papers, MVA power of attorney forms, Insurance Verification forms,… and the car loan papers all signed and verified. When she handed them their check for the money down (it was a State Farm check), they report that Heritage wont take a third party check (Even though they do insurance work through GIECO all the time and 3rd party checks are OK for body work). So we arranged that she would bring them in good faith a Bank of America check this morning at 9:30 am (since the bank was closed by that point in time). So, she shows up this morning at the agreed upon time with money in hand, only to find that the car magically sold the car to someone else after she left. Now keep in mind that this car had been on their lot since October of 2012 (per the Car Fax report) and it suddenly sold to someone else between the hours of 6 pm and closing. The manager (Woody) then tried the old we can sell you this car here for the same price bait and switch game on her. She walked out. I bought a 2000 Dodge Dakota from Heritage in Owings Mills in 2000 and they treated me great. So, I recommended Heritage to her and my son. But, the visit to their USED CAR site on Harford Road was a HUGE disappointment. All we heard was our corporation doesnt take deposits on a car, we dont take 3rd party checks, until the deal is finalized we can sell a car to someone else event though we have a signed contract with you. The shame here is they sold a car out from under a customer and the heck with good customer service or honoring a signed deal. The funny part is that I saw a 2010 Dodge Charger (Stock# LU285390) that I showed (via their site) to my wife and we were looking at buying it this Saturday. Well forget that thought. I will NEVER recommend Heritage to anyone ever again. I guess a lot has changed since July 1, 2000. Only George Washingtons image rules here now.Hi Mr. Boblitz, Thank you for your feedback regarding your son and daughter in-law. Our Pre-Owned Manager, Woody, was able to find a vehicle for them and they took delivery of the vehicle from us last night, 8/14/13. Woody met with your son and daughter in-law and by all accounts they seemed very pleased with the final outcome. The vehicle was the same model, same year with lower miles, more equipment, and a better warranty at the same price. The internet has changed a lot in our business since 2000 and because of the mass exposure that it provides, it is common to have multiple people inquiring, interested in, and even visiting the showroom for the same vehicle at any given time. Because of this, as a policy we do not hold used cars. We give any and every guest the opportunity to take ownership and delivery of any vehicle once it is paid in full. You are correct that our body shop can take an insurance check in payment of their insured client, on their claim, for a repair in which case it is not a 3rd party check. We make every effort to complete a transaction every time we have a guest interested in a vehicle. Luckily, Heritage is big enough that we can pull inventory from any of our locations or even send one of our purchase managers to auction to meet a customers needs. I tried to reach you by phone before replying to discuss your concern with you personally. Please feel free to contact me directly at 410-663-7210 to discuss further. I hope you can still consider us for your interest in the Charger (LU285390) - wed love to assist you here in Parkville, but would be happy to take this vehicle to any of our other Heritage locations or to you personally if you wish. Sincerely, Hal Perez General Sales Manager Heritage Volkswagen Chrysler Jeep Dodge Ram and Pre-Owned Center
The dealer DID make things right 2 days after our initial visit. Better car and a better deal. Robert was wonderful to work with. Thanks for fixing this. Mr Charles Boblitz
Great dealership!
by ables15 on 08/04/2013updated 08/05/2025This is by far the best place to by a car from! Our sales consultant Ron M. was awesome and very knowledgable about the vehicle. He worked quickly once the deal was made to make the paperwork process as painless as possible. Tavon the… finance manager was also pleasant to work with. I will be back when it's time for another vehicle.Excellent
by Marine429 on 04/28/2013updated 08/05/2025Finally, what a positive experience in buying a car. They went out of their way to help me SAVE money, they have exceptional staff and will continue to make my puchases there.Heritage VW of Parkville is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer any further questions you may have about your new vehicle. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future![HTML removed]
Fantastic Car Buying Experience
by rkde555 on 12/24/2013updated 08/05/2025I am so happy I dealt with Heritage VW. They were not pushy, but followed up appropriately to let me know they wanted my business. When my local dealer in DE didn't offer me the price I wanted, I went to Heritage VW in Parkville and they… made it happen! Everyone was friendly and professional. They were transparent with the transaction and took the time to answer all my questions. I really appreciated their efforts and am extremely happy with my car. Although they are an hour drive from me, I am seriously considering sticking with them for service. Thank you Dave, Randall and Gabe for a great experience!Heritage Volkswagen Parkville appreciates your considerate review. We are pleased to hear that your experience at with us was a great one! Please do not hesitate to stop by with your new car for a checkup! Thank you again rkde555 for the highly praised feedback. [HTML removed]
Great experience, could not be more satisfied
by dyecrew on 04/03/2012updated 08/05/2025The whole team at Heritage VW was extremely professional and honest from the first contact we had. Ron Max, in particular, was incredibly straightforward and honest about packaging and pricing. He detailed exactly what the total price of… the vehicle was, no hidden fees or unavailable specials included, and was able to immediately get into my comfortable price range without any slimey gamesmanship. He also kept me informed during the search for my exact vehicle, and went so far as to pick me up and bring me over 1.5 hours to the dealership. Upon arrival, the vehicle was immaculate, exactly matching my request, and the price was EXACTLY what we had agreed upon. He was the most honest and direct salesman I have ever dealt with and made my whole experience very enjoyable, and I usually cannot stand car dealers. I would definitely recommend him and Heritage to a friend.Hello Dyecrew. Heritage Volkswagen Parkville would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when weve succeeded. I will be sure to share your feedback with Ron and the team! Thank you again for your review.
Above and beyond
by janet68 on 09/09/2013updated 08/05/2025Ron M. went beyond all expectations when he delivered a truck 300 miles one way, just to make it happen. I am so pleased with the service we have received. I was skeptical about buying a truck over the internet and phone, but the truck was… everything he said it would be.Heritage Volkswagen is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer any further questions you may have about your new truck. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future!
Great sales experience
by lisaf01 on 10/15/2013updated 08/05/2025After an awful experience at the Alexandria VW over the weekend, I was thrilled by how professional the sales and finance teams were at Heritage Parkville. I spoke with Jake C. twice by phone before I came in and he took the time to answer… all of my questions. The car I was interested in was washed and waiting for us when I arrived. Jake was a pleasure to work with and I am the very happy owner of a new Passat!Thank you Lisa for taking the time to review us! Heritage Volkswagen Parkville strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a companys success. Thank you again for the wonderful feedback Lisa.
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Volkswagen Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hello, we're happy you found our staff to be so supportive during your experience here at Heritage Volkswagen Parkville. We hope you continue to choose us for all your automotive needs! Take care!
by Andy James on 03/12/2024