Customer Reviews of Heritage Chrysler Jeep Dodge Ram Parkville
Review type:
Great Customer Service
Service you can trust
by PointIV on 03/13/2013updated 08/04/2025As a Heritage customer since 2001, I highly recommend them to anyone. The service department is a top notch operation from top to bottom. Tina S. is at all times professional and upfront with any service evaluations. They make sure you are… completely satisfied. It is work the cost to be comfortable vs. the uneven performance of chain service centers.Greetings PointIV! Thank you for stopping by Heritage Chrysler Jeep Dodge Ram Parkville. We appreciate your caring review and will be sure to share your encouraging thoughts with Tina S. and the team! [HTML removed]
Chad E. ROCKED!!!
by realfortune on 09/08/2013updated 08/04/2025Great customer service!!!!!! Very friendly!!! Thanks Chad for making my Durango buying experience an AWESOME one!!! I love it and I will definitely refer others to you as well as continue my business with Heritage!!!!Heritage CDJR would like to congratulate you on your new Durango! We truly appreciate your business and strive to maintain a high standard of customer satisfaction. Please do not hesitate to contact us should you have any questions! Thank you again and have a fantastic day!
Awesommmmmmme
by stacianel on 05/17/2011updated 08/04/2025These guys are great. This is the second time I purchased a vehicle from them, but this was my first brand new vehicle. They were not pushy at all, and they made sure that I was totally happy with my choice. They even brought my new… purchased vehicle from another lot, the same day, just so I could check it out. They were totally great.Awesome Internet & Sale Team
by ctquick on 05/16/2011updated 08/04/2025WOW!!! John Young from the Internet Sales team is fantastic! We are two full time working individuals with kids and little spare time to get car shopping in so the internet was a major factor in who we worked with to purchase our… vehicle. We are probably considered difficult customers looking for a specific make, model, color and options and not willing to settle, but this was not an issue for Mr. Young who went out of his way to locate a vehicle that met all our needs. Even after the vehicle was delivered to the dealership he personally took additional photos and sent them to us to make sure it was what we were looking for. The sales team that took over for the actual sale was additionally awesome! Nothing worse than dragging two little kids to a car dealership, but we didn't really have a choice, and Heritage understood and stepped up to the plate to make things easier for us. Heritage had almost all the paperwork completed by the time we got there and we were finished and back on the road in our new vehicle in just over an hour. Great experience all the way around!!VW Purchase
by NewVW_Owner on 05/22/2014updated 08/04/2025I cannot say enought to describe the excellent support I received from Mr. Steve K when I was looking to replace my car. He was very informative and not pushy at all. I now have a new VW Jetta that I couldn't be happier with.Great sale service
by newvehicle3 on 01/12/2013updated 08/04/2025I received great service from Shawn J. at Heritage Chrysler Jeep Dodge Ram Parkville.Greetings newvehicle3! Thank you for stopping by Heritage Chrysler Jeep Dodge Ram Parkville. We appreciate your caring review and will be sure to share your encouraging thoughts with Shawn J. and the team! [HTML removed]
Charger 2012
by melody93 on 03/30/2012updated 08/04/2025My fiance and I purchased our new 2012 Charger fro Heritage this week. Our sales consultant, Jeffrey Webber was pleasant and knowledgeable, and answered all of our questions. John Young, the internet manager, was also great to deal with!Ron M. Heritage Pre-Owned in Parkville
by bigp4229 on 07/02/2013updated 08/04/2025Two weekends ago I went into Heritage's pre-owned lot across from their Dodge dealership in Parkville. Ron M. came right over and address all of my concerns in a very professional manner. He was not your typical pushy car salesman and… showed a true interest in the well being of the customer. He treated my dad and I like family the whole time we were in there. He made the mudane process of buying a car interesting and fun. I would definitely buy another used car here again. Ask for Ron M. if you go in there, you will not regret it!Hello bigp4229, and thank you for such a positive review of Heritage Pre-Owned in Parkville. It's truly motivating to hear words like yours and we'll be sure to share your kind thoughts with Ron. Please feel free to stop back in for any future maintenance you might need or help with your vehicle. Thanks again, and we hope to see you soon!
Dishonest
by ryanj1178 on 11/30/2011updated 08/04/2025Simply bad experience. Car was advertised with heated seats and third row seat, did not have either. Also they didn't even fill the gas tank up. When false advertising was brought to their attention a simple I'm sorry there is nothing we… can do. This sort of thing happens all of the time due to the amount of cars we sell.Great service, highly recommend!!
by Hookml on 09/30/2013updated 08/04/2025I recently leased a 2014 Jeep Grand Cherokee and couldn't be more pleased with my experience at Heritage Chrysler Jeep. My sales person, Chad E., was a total pro and went the distance to make sure I got exactly what I wanted. The entire… process was transparent so I felt confident I wasn't getting a run-around. He answered all my questions promptly and did not put any pressure on me to make a sale. This was far and away the best car buying experience I've ever had. Do yourself a favor and go to Heritage the next time you are looking for a new car!Thank you for your earnest response. We appreciate your feedback and will be sure to share your encouraging thoughts with Chad and the team! If you should have any further questions or want a little more insight on your 2014 Jeep Grand Cherokee, please dont hesitate contact us! We would love to work with you again soon.
Nancy was the greatest!
by jacobsmama03 on 09/19/2013updated 08/04/2025My boyfriend was having a hard time getting a new vehicle due to his limited credit history. Heritage was able to put him the car he wanted, the 2013 Dodge Challenger. And super affordable! Nancy F. and Tavon J. were the absolute greatest!… So friendly and not pushy at all! When you come here, def see Nancy! She will hook you up!Heritage Chrysler Jeep Dodge Ram in Parkville is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer any further questions you may have about your new 2013 Dodge Challenger. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future!
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hello Daisha, we're happy you found our staff to be so supportive during your experience here at Heritage Chrysler Dodge Jeep RAM Parkville. Thanks for the recommendation, and have an amazing day!
by Nyla Silvester on 07/31/2024