Arundel Ford
Customer Reviews of Arundel Ford
Review type:
Arundel ford
by Jake Nilly on 07/03/2025
Outstanding job from beginning to end! I worked with Sam and he is a pro!
Have feedback for this dealer?
9 reviews
Sort by:
Arundel ford
by Jake Nilly on 07/03/2025Outstanding job from beginning to end! I worked with Sam and he is a pro!Hi Jake, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We are always more than happy to assist you if anything else comes up. Take care!
Arundel Ford
by Bennett on 03/14/2025Excellent buying experience start to finish. They gave me a fair deal and went the extra mile to prep my vehicle before I left with it.Hi Bennett, we are very happy we could provide you with a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!
Sales experience
by Dturner on 01/13/2025I have been buying a new ford truck every two years . This was the less hassle and best experience everGreat place to buy/service your vehicles
by PSdeezl on 12/12/2024We've bought five vehicles from Arundel Ford and continue to have maintenance done there. Great experiences every time. Always greeted with a warm smile and friendly attitudes.2024 Bronco Sport from Arundel Ford
by Jay Brunjes on 09/17/2024Extremely satisfied with our experience with the new purchase. Sales staff were very easy to deal with, absolutely no pressure with the final deal.All great
by BonnieC on 05/15/2024Chuck was our sales rep who truly guided us thought the SUV we were looking for. He was able to expedite the process as well. Overall excellent results and salesCustomer
by Mfarmer on 01/20/2024My experience with Arundel Ford was excellent with my new vehicle purchase. We were out of state and they were very helpful. Even going as far as picking up my parents at the airport to drive the vehicle home for us. Unfortunately that is… when that excellent service ended. When they arrived home with the new Super Duty I saw a large deep scratch in the gauge cluster. My dad said he did not notice it when they received the vehicle. After reviewing several screenshots I had of the vehicle online I could then see the scratch. I did notice it before but assumed it to be a reflection as it was a brand new vehicle. I thought no big deal. I will just contact Arundel and let them know of the situation. I’m sure they will be happy to help me take care of it in my home state as driving the vehicle back would be cost prohibitive. They were very nice as usual and said that I could just take it to my local dealer to get an estimate. That’s when the run around started. All of a sudden I couldn’t get a hold of anyone anymore. Calls, texts, messages were not being returned. I started to call more frequently and finally got to talk to someone. All kinds of excuses why my calls were not returned. They told me again they would take care of it and to schedule it with my dealer. When the work was done my dealer was told to call them and they would take care of the bill. This process took over 3 months to get to this point. I remained calm and polite with them the entire time. Well you can imagine how the story ends. Another 50 days has passed since the work was completed. My dealer and I tried to contact them multiple times to get the bill paid to no avail. Many more excuses and unreturned calls. I ended up having to pay the bill myself and I am out the cost of replacing the gauge cluster and about 4 months of phone time and agony. I wasn’t going to give in but they finally broke me. I am not that kind of person. I believe in people and am willing to give them every opportunity to make things right but these people are not people that you want to do business with. They are just truly bad people. I did read other reviews about Arundel Ford warning of others having the same issues before my purchase but I did not believe it after talking with them. Well you better believe it. Once they have your money you mean nothing to them. Hope this helps just one person make their decision easier!Arundle Ford delivers smiles
by Gerard G. on 11/06/2023Took delivery of my F150 Lightening through Arundle Ford. With a professional background in Sales and customer management I am a critical buyer. The staff was A+ from sales, business manager to the IT tech. No push, looked for win-win,… genuine people that had been doing this for years - professionally but personable.Ford Bronco Sport Big Bend
by Handy Gram on 08/21/2023We recently traded our 4 year old Toyota Rav 4 for a 2023 Ford Bronco Sport Big Bend at our local Ford dealership in Arundel, ME. The entire process was very easy, no pressure from our salesperson Susan, we were able to take it for a test… drive to make sure it handled well,which it did. It is not a fancy model but we did not need one with an OffRoad package just to go downtown to an appointment or to do groceries! The Bronco Sport Big Bend is cute, stylish, has a lot of headroom and has plenty of pep for a 4 cylinder. So far we are very happy to have jumped back into being a returning Arundel Ford customer, all of the staff we met were very personable, helpful, happy people doing a great job to get a sale to a couple of customers who have bought and traded more vehicles than we like to admit! We love our new Bronco Sport Big Bend!
The following reviews are more than two years old. They are not included in the overall rating.
17 reviews
Smooth transaction
by S Pementel on 04/22/2023We went in to test drive a used explorer....2 days later it was in our yard! Very smooth transaction.New F150
by Lordway207 on 02/04/2023Best experience buying a new vehicle ever. My highest recommendation.Owner: D.K.T.
by Arundel Ford on 12/07/2020updated 12/14/2020Arundel Ford: excellent on cleanliness, followed COVID rules, Sam Choudhry and Ashley Treadwell, is the staff I worked with, great TEAM Work, good to know and work with -- I felt comfortable, no pressures, all questions were answer, I… would return in the future if I need another vehicle.Very happy with the overall experience
by ABuck12x2 on 01/06/2017We purchased a Mustang on November 1st, 2016. Dillon, our salesperson, was very personable and was willing to help us in any way he could. He willingly stayed late on a Saturday to accommodate my work schedule. I have already recommended… Arundel Ford to a few people to purchase their next car there.Stress-free car buying
by APhillips66 on 11/30/2016updated 12/06/2016Samir was very professional and helped us make the right decision for us. We love our new truck and will definitely return to Arundel Ford for our next car.My F150 Lariat
by Niles50 on 11/17/2016updated 11/28/2016Awesome sales rep, Great help took me awhile but was worth wait on my part Highly recommend if your in Maine and seeking a pickupExcelent Customer Service...
by boulagr on 11/09/2016updated 11/18/2016Very pleasant, our sales person Sam was outstanding, staying with us every step of the way with the many question we had leading up to the purchase.Great vehicle from a terrific for dealer
by CSMBOB1 on 11/09/2016updated 11/18/2016great work by Chuck Milliam of Arundel Ford. Chuck sold me the right vehicle ( 2017 ) Explorer awith all the equipment we needed at a great price. Delivery of the vehicle by Chuck was smooth and easy. All around terrific experience at… Arundel FordSahrmann - Backdraft Replica Cobra Service
by TRSahrmann on 11/11/2016updated 11/18/2016I brought my Cobra roadster to Arundel Ford and the capable hands of Rick Watson for a electrical issue and the annual state inspection. Rick treats me cars as he would were it his own. It is that connection that has and will keep me as a… loyal customer to Arundel Ford.Ford fusion
by Egreaves32 on 09/12/2016updated 09/23/2016Professional, personable, respectful this dealership is top notch. I was not rushed, or sold, but rather just shown all options and able to make my own way. I will recommend them to everyone and continue to make the drive for all my… servicing needs.Used Vehicle Purchase
by fordescape41 on 09/21/2016Overall I am satisfied with the vehicle I purchased, but the disappointment's were for me having to wait around for several hours due to problems with the Certified Pre Owned paperwork being finalized/approved and having to drive back to… the dealership three days later to receive my signed paperwork. I was also disappointed to find out after the fact that this vehicle didn't have the navigation system included as an additional option which was important to me.Customer for life!
by ohare04005 on 07/13/2016My husband and I were in the market for a truck and decided to go to Arundel Ford since our son had been happy with their customer service. We were not intending on buying a truck that day, but we were very fortunate to have been greeted by… Dillon Fowles who was very friendly and listened to our needs, and due to his outstanding customer service, we saw a few trucks that fit what we wanted/needed for our price range and recreational needs. Needless to say , we fell in love with a truck and brought it home the very next day . The entire staff is extremely friendly and knowledgeable! We have never had a "no pressure " sales purchase before , so this was a great experience. We will be returning for our next vehicle for sure! 😊
About our dealership
There is not a day that goes by at our dealership where we don't realize that our customers are the reason we are here. Our business doesn't exist without the patronage of the people who walk through the doors of our sales, service, and parts departments. We are very thankful for the opportunity to earn your business and believe that the way we stand out from the competition is our progressive approach of putting you in the driver's seat of your automotive experience. We try to focus on a holistic approach to the automotive industry; a full-service experience for customers so they can get all their automotive needs met in one location. Arundel Ford, located at 1561 Portland Road in Arundel, ME, wants to be your choice when it comes to auto sales, service, and parts.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hi Jake, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We are always more than happy to assist you if anything else comes up. Take care!
by Sydney Turner on 07/09/2025