Dutchs Ford
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Customer Reviews of Dutchs Ford
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The best experience so far
by Bkuul always on 12/18/2024
I was on the market looking for a vehicle for my spouse. Most of the prices were pretty reasonable until I saw the price that Dutch had. I couldn’t believe it when I saw it. I decided to take a chance and go forth with it. I fill out the… application and left everything in the dealership hands. They took care of everything and even gave me a ride from the closes airport. My salesman, John and the sales manager Elmer was great. I like their way of doing business and the town they operate from. I will recommend them to anyone interested.
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19 reviews
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Bfauste
by Bob Fauste on 03/24/2025Have used service department several times. Last time on recall on my f150. Left truck over night because they had to order parts. They had truck fixed next day like they said they would. I was very happy with work they did. I have my truck… serviced there and never been disappointed. Will continue using service department.Dutch's Ford Service Center
by 2013 Escape on 02/06/2025I requested a recall service and TSB13-12-12 be performed on my vehicle after experiencing intermittent stalling after a warm start on three separate occasions. Research indicated this was often misdiagnosed with erroneous codes being… generated from faulty wiring splices. I confirmed services could be performed prior to drop off. After 24 hours, I provided the Ford TSB documentation with instructions for the tech, who was unsure how to proceed with the request. 48 hours later I'm informed the tech ran an unauthorized scan and suggested a repair but has not performed the requested services. I was quoted over $700 and declined service, advising AGAIN that the TSB needed to be performed prior to looking into repairs. TSB calls for 1.4 hrs labor on 1.6L with no additional charges for repair and I was quoted $317, less if no repair necessary and vehicle would be ready the next day, on Friday. SUV was ready Monday, price jumped to $440 with no repair needed, due to increased labor charge and taxes.I disputed and then it was $399, I asked for details considering the TSB included the labor required then the price went down to $314. When I reviewed the invoice, it did not mention the TSB but showed suggested repair for code declined, I wouldn't accept invoice as is and requested revision from Cashier who took it back to the advisor. The revision was unacceptable as it stated customer request TSB13-12-12. The TSB does not apply to VIN. No repair necessary. The cashier suggested I speak to the advisor, and upon my approach he informs me that the tech actually performed a repair on the wiring harness splice. I asked for the invoice to show the TSB completed and repair performed, he stated the ticket was closed and requested to just write a note. I declined, preferring it reflected in the system accurately for assurances.He reluctantly revised the invoice, handed me a copy, and walked away from his desk. I reviewed it at the Cashier window and it showed Customer request TSB13-12-12 Perform. Not valid for VIn, No repair necessary, Customer declined service which is clearly fuel pressure sensor was added. I waited for him to return and requested a correction for clarification. After the invoice was paid, the car didn't start, once they jumped it, the wipers would slightly move when started and now the Check Engine light was on. The service manager stated the battery voltage was low, and the light was destined to come on because the suggested repair was not performed. The shop was closing, so he cleared the code, I informed him that I anticipated the SUV to perform as it did prior to dropoff and did not expect it not to start or the light to now be on. On the return home, my companion who was following me called to advise that there was white smoke now coming from the exhaust, it appeared to have cleared about 8 miles out. The next morning the light returned, and the car performed as usual until that evening when it left us stranded out of town on the way to pick up from an auction. I believe the tech began to repair the vehicle without prior authorization and then when it was not granted just threw it back together worsening the condition, it is evident the wipers were removed and reinstalled incorrectly. The suggested repair was performed on 1/30 and another fault code generated which has also been repaired. It has been 24 hours since the last code. This experience was traumatic, my stomach was upset, I was nauseous, couldn't sleep, still gun shy to be in the vehicle and lost over $600 worth of valuable supplies when I couldn't make the pick up. Ultimately this should have been a simple exchange, my request was clear and trust was broken once services not requested were begun without authorization, costs kept fluctuating without any viable explanation, inaccurate documentation on invoice with resistance to revise, worsening of prior symptoms and new symptoms surfacing after drop off.Executive Director
by CSSCINC on 01/14/2025Said vehicle needed new park break brake switch and this switch had been replaced two other times, thankfully this third switch worked. The fact that the two switches that did not work were not of the dealership but manufacture of the… switch. Vehicle also need an oil change and was completed timely.The best experience so far
by Bkuul always on 12/18/2024I was on the market looking for a vehicle for my spouse. Most of the prices were pretty reasonable until I saw the price that Dutch had. I couldn’t believe it when I saw it. I decided to take a chance and go forth with it. I fill out the… application and left everything in the dealership hands. They took care of everything and even gave me a ride from the closes airport. My salesman, John and the sales manager Elmer was great. I like their way of doing business and the town they operate from. I will recommend them to anyone interested.Love my new vehicle
by Linda L on 12/12/2024updated 12/19/2024I was very pleased with the customer service and our sales agent Todd. He followed up with us quickly and answered all our questions. He pointed out helpful details for making a decision on the purchase and was nothing but courteous the… entire afternoon. Definitely recommend this dealership for your consideration in purchasing a vehicle.2024 F 150 purchase
by C & C Chinn on 11/01/2024Great customer service! Good pricing and gave me good trade in price on my truck.Hello, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Dutch's Ford
by maddiebear on 10/27/2024Friendly, professional, customer centered.Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Dutch's Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Excellent Dealership
by Ronnie D. on 09/24/2024Dutch's Sales and Service Departments are excellent. Friendly, helpful and get the job done, especially service manager Ben Tuttle. He has taken care of us with both personal and business vehicles. Smart man.Kyle L
by KL202309 on 08/15/2024Probably one of the best experiences I have had purchasing a vehicle. The staff was friendly and helped with the process as much as possible. I love my truck and I appreciate the effort that Dutch's Ford put forth. John was a great help and… the process was smooth.Your satisfaction means a lot to us, and we truly appreciate you choosing Dutch's Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.
Diana
by Diana0001 on 08/03/2024Appointment was scheduled for 2:00pm, to replace 2 tires. The service was not completed for 2 hours!!!! I like the dealership and service department, however, something was not right on this date. Should not take that long to chance 2… tires!Hello, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (800) 923-3673 so we can assist you further.
Dutch Ford
by Grandmom on 07/26/2024Todd Duncan was excellent sales person. He was courteous and informative. All Dutch Ford staff were very helpful.Dutch's does not honor warranty.
by Rhondaever on 07/02/2024Dutch's does not honor their lifetime power train warranty. My 79 year old mother purchased a used car in 2021 and was told that as long as she had it oil changed and serviced at Dutch's there was a lifetime power train warranty. In June… 2023 car had a problem with the internal clutch and Dutch's would not honor the warranty. Oil had been changed 2 times and driven less than 9000 miles since purchase. Owners manual says oil changes due every 7500-10000 miles. It was changed there 2 times and we went by the service stickers they put in the car each time it was serviced. They don't honor their warranties. We were not given any paperwork with warranty guidelines. Very poor customer service and very poor business practices. I had to give 1 star on each rating but my rating would have been zero stars.Hello, we are so disappointed to learn of this situation you have described. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to us at (800) 923-3673 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.
Maintenance
by MBS2024 on 06/11/2024Through in checking everything and called me to tell me what they were doing before they started to replace an item.We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Excellent buying experience
by Kellycur on 05/14/2024We could not be happier! Thank you, Brandon, Todd and the entire Dutch’s team. You helped us navigate a very challenging situation, and completely turned it around! Anna is so happy, and I know she is safe. From start to finish, the most… honest, efficient and easiest car buying experience we have ever had!Ordered my new 2024 Ford F-350 Lariat
by jrh2004 on 05/06/2024Very happy with my new truck! Came in quickly and exactly what I wanted. Dutchs is the best dealer to buy from! Life time powertrain warranty and a great, laid back no pressure sales team. I appreciate their dealership very much!Ford F250 Lariat
by SteveBlack on 02/16/2024Great experience with an out of state purchase of my F250. Great communication with the salesman with a no pressure sale. Entire team was a pleasure to work with.Great experience!
by KiraRoss on 01/20/2024They worked hard to get us the best deal on our truck. They were patient, kind, considerate, and fair. It was a great experience.Hello Kiraross, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!
Solid purchase
by Len@reliable on 10/25/2023Straight forward and simple , perfect for meEasy process
by Wong123 on 08/10/2023From start to finish the process took less than 2 hours. The sales person was not full of bs no high pressure sales. No games at all.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
The following reviews are more than two years old. They are not included in the overall rating.
19 reviews
My third time buying at Dutch’s!
by Kennibell on 07/27/2023Todd is a great salesman. He is very honest with me & helps me get the best deal! Great experience all three times!!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
Cost more due to damages caused by tech
by Cantrell on 06/12/2023Went for a simple oil change and tire rotation. The tech that did it ruined the lug nuts by using wrong size socket and I had to buy the knew lug nuts that cost me $100. I have to take there for warranty to be valid but have had there 4… times and they have broken something 3 of the 4 times they worked on it.. it always cost me more than it should.Hello Cantrell, we are so disappointed to learn of this situation you have described. Please reach out to us at (800) 923-3673 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Ford F-150
Ford Explorer
Ford Escape
Chevrolet Silverado 1500
About our dealership
Hi Linda, thank you for your kind words and congratulations on your new vehicle! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
by Paige Mason on 12/20/2024