Courtesy Buick GMC
Customer Reviews of Courtesy Buick GMC
Review type:
Just wow
Just wow
by Dani Alyse on 09/13/2024Mickey was amazing! I was about to get through exact car I wanted ! 2025 Buick Envista ST. I love it !!Hi Dani, thank you for your positive review. We're glad to hear that you found our team here at Courtesy Buick GMC so helpful in the purchase of your new vehicle. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Outstanding in every aspect
by Philbilly on 05/01/2023100% positive. Mickey was outstanding. Asked the right questions. He knew I was coming in from out of town and had everything possible done in advance. Including answering texts after business hours. A true pro! Same with the gal that… finalized the paperwork - in and out in a couple of minutes. Mickey was also knowledgeable on the functions of the truck and electronics. Most of the time I know more about the truck than the sales guy. Not in this case. He walked me thru setup of key functions and didn’t waste my time on the small stuff.Hi, we're happy you found our staff to be so supportive during your experience here at Courtesy Buick GMC. Please don't hesitate to reach out if there's anything additional we can do for you.
Recalls brakes, steering, what's next GM
by SufferingGMC on 01/03/2020Recall work not fixing problem, my symptoms still mimic steering recall, they say they fixed it, but symptoms stíll serious. Stalling in low speed turning of wheel, several dash lights during episode, lights dim when turning wheel, I got… $600 in parts and labor for steering sensor, next day original symptoms. Guess not the parts and service you sold me. Now what? 2014 Sierra 1500 CrewThank you for taking the time to bring this matter to our attention. I spoke with our service director, and he has attempted to reach you via the phone. If you have a moment, please check your voicemail for his contact information and the best way we can help resolve your concern. If possible, give him a call back at your earliest convenience. We don't want you to be dissatisfied, and we hope to be of assistance with your vehicle.
Service
by Pa 1950 on 01/25/2019updated 02/01/2019Checked for oil leak. Excellent serviceHi, we're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Courtesy Buick GMC - Richard Colston
by BrittanyB on 01/10/2019updated 01/17/2019He was wonderful! very helpful and friendly. he made us feel comfortable and made sure we got the car that we needed for our family. I will be coming back to this dealership for future car purchases!When a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Courtesy Buick GMC for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.
outstanding work
by Mr Moore on 01/01/2019updated 01/07/2019Outstanding service,every one there was very friendly. Would recommend you to family and friends. Very satisfied with the quality of performed on our vehicle.Keep up the good work .Thanks for the positive feedback and recommendation! If you have any further questions, please don't hesitate to reach out!
Mike
by Oscar5393 on 10/18/2018No pressure salesThanks so much! Your positive rating means a lot to us!
Repair needed
by AmandaL on 08/15/2018After being told by another dealership that they couldn't fix the front panel of my car (even though was under warranty) I called Courtesy and they got me in. Unfortunately, they had to order the part needed to fix my car. Took about a… week to get the part in and contact me. They got me in on a Saturday morning and got everything taken care of quickly. Staff is always polite and helpful.Hi Amandal! We're so happy we were able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.
Great service
by 1lightman on 03/22/2018I am from out of town and needed a recall and a repair. The service adviser got me scheduled the next day. They determined the repair would take 24 hours so they put me in a loaner vehicle so I could get work done all day.Disappointing
by JME on 01/30/2014updated 01/26/2016My husband and I purchased a used car with no warranty at Sam Swope on Dixie last week. We joked with our salesperson and the finance person that we hoped we were not getting a "lemon"; and of course, they assured us that their mechanics… make sure that nothing is wrong with any of their cars. Three days later the "check engine" light came on. We took it to a mechanic who told us that the temperature gauge was stuck. When we told him that we had just bought it "as is", he suggested that we take it the dealer and see if they would fix it at no cost. In his opinion, if something was wrong with the temperature gauge, it did not just happen after we bought it - it was an existing problem and should have been fixed by them. In fact, he even pointed out that some dealers turn the check engine light off so that purchasers aren't aware of any issues. We took it to the dealer, and they told us they would fix it, but we would have to pay for the part and the labor. They would not budge at all. We always buy used cars and have never had any problems, but this was our first purchase from Sam Swope; and we are very disappointed. We will not recommend them to any of our friends nor will we ever purchase another vehicle from them.
Buick Envision
Buick Envista
GMC Sierra 3500HD
Hi Dani, thank you for your positive review. We're glad to hear that you found our team here at Courtesy Buick GMC so helpful in the purchase of your new vehicle. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Aurora Saccone on 09/17/2024