Customer Reviews of Kerry Volkswagen
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Worst place ever
by Bob on 11/15/2019Most unprofessional staff in service department. Always say that can’t do something because of parts or people. If I could I would not take my car here ever!FRAUD and LIES
by interesting on 09/29/2017I drove a silver-gray 2006 Volkswagen Jetta, VIN 3VWPF71KX6M768366, to the dealership (in the car in question) and dropped off that perfectly running car at approximately NOON on 9/28/17. It had some lights on the dashboard indicating… service was needed. The car has no other visible or auditory evidence of needing service other than the dash lights, and I saw that 1 light bulb was out. I was advised they were busy so I would have to wait about 3 hours to get a diagnostic and they would call me with the results of the diagnostic. I went home and the call that was promised after 3-4 hours never happened. Instead, I called and only got a voicemail. I called the next day around NOON 9/29/17 and was told they still do not have any information about the car and they'd call back "in a few minutes". 3 1/3 hours later, I got a call from them advising the battery was dead and they could not even start the car and had to jump it, and oil was leaking so badly they've "never seen anything like it", catalytic converter needed to be replaced, combi valve, cb boot, rear springs, both fans, rear pads and roters, and 6 light bulbs. This is outright FRAUD and I will file a police report. I dropped off a perfectly running car that had no smells or leaks and now they claim it DOESN'T RUN AT ALL and they cannot even start the engine. I have never had any issues starting this car EVER. There were no leaks when the car was dropped off. I drove this car to the dealership and it was running fine. The battery on the car is relatively new- within the past year or so and the lights have never been left on to drain it. There's no way possible anything was wrong with the battery. Additionally, there is no way possible the oil was leaking. In our garage, where the car is stored, there are no oil leaks. There are no oil leaks going down our driveway either. Whatever they have done to our car, they need to fix for free. I resent being lied to and I will take this to the highest level possible. The public should know about this scam. I wonder if the way service techs are paid motivates them to commit fraud like this and when the police report is filed we will have that mentioned along with how Volkswagen put computer chips on their cars to fake emissions testing. This is a company with a history of fraud. Why wouldn't that extend to it's service centers as well? If this car is not in at least running condition when it is picked up, there will be legal repercussion. I'll take it to police, Federal Trade Commission, and lawyer up. This is not JUST about OUR car, this is about the kind of fraud that really hurts people- and they're NOT going to get away with it. I won monetary compensation once from registration of a complaint with FTC, as the FTC advised me of a class action lawsuit related to my complaint- and we won. I'm no stranger to fighting fraud and illegal activities. I will facebook this to Egypt and back if that car is not returned to us running same as it was when I dropped it off.2009 Passat
by susannew on 07/09/20092009 Passat with less than 15,000 miles fuel pump had to be replaced, while at dealership trunk was dented but I wasn't told, just happened to see it when I walked around car to get in, they sent it to body shop for repair came back with… scratch on driver door handle and overspray on entire front of car............a continuing saga....waiting to see how they decide to take care of this. Took two days to get fuel pump and another week to repair dent.....hasn't fixed door handle or overspray yet. Also was told they didn't have a loaner available, had to go to manager to get a loaner car.
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About our dealership
Kerry VW is proudly serving- Cincinnati, Dayton, Lexington, Louisville, Hamilton, Florence, Alexandria, Beavercreek, Springdale, West Chester, Monroe, Fairfield, Kenwood, Newport and all of greater Cincinnati Ohio and Northern Kentucky.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service