Shottenkirk Chevrolet
Customer Reviews of Shottenkirk Chevrolet
Review type:
Sparkplug replacement
by Colodriver on 05/19/2025Dealer's service center did a good work however, it costs $150 more than quotes from other Chevrolet dealers. I took it there only because I bought it from them.
Awful
by Cole9876 on 01/27/2017Our vehicle has been serviced by Shottenkirk multiple times, we liked the idea of a Chevy certified dealer working on our vehicle so we would know that everything was done correctly and up to Chevy standards. Unfortunately, that was not the… experience we had. First and foremost, the communication received from Shottenkirk left much to be desired. We were initially told that our cars issues were the result of the wrong coolant being put into our car. When we explained to them that they are the only people who have had/put fluids into our car the story changed. Now we were being told that there was not enough coolant protectant in the car, causing the fluid to freeze. It was only when they realized that our car is under a rebuilt title that they switched their story back to the wrong fluids were put into the vehicle. Upon inspection of the bill from our vehicle Shottenkirk promises that they will inspect the coolant level, and reservoir to make sure there are no cracks or leaks and to ensure the proper amount of coolant is in the tank. Our vehicle was last inspected by Shottenkirk at the end of September and we were now having coolant issues at the end of December/early January. When asked if they check the coolant every time the car is in the shop, they responded they are supposed to. After we addressed this issues with Shottenkirk, we were initially told that due to communication issues they would assist with our bill. We were then informed that because they had given us an estimate of the price they were no longer willing to negotiate even though the price we paid was over $300 more than the estimated price. We were told that our experience will be used as a learning experience for Shottenkirk, so they can try not to have these issues in the future. I urge you to reconsider taking your vehicle to Shottenkirk before you also get stuck with a bill of $1300 so they can learn a lesson in customer service.Very good, fast service
by Nandananda on 12/19/2014updated 01/02/2015The man that help me was very helpful, I told him what was happening with the car and he knew what was the problem and was able to fix while I waited comfortable in the waiting area. I enjoy the tea.Super fast excellent service
by IkeDavid on 11/17/2014updated 12/09/2014This service was for a quick lub and tire rotation and is part of the benefits given me when I purchased a 2012 Impala from the dealership last year. The job was done quickly and the car was washed. Excellent serviceThank you for the review! Happy to hear everything was done well and you were pleased. - Doug DeYarman, Managing Partner
Surprising Customer Service
by GPLenny on 11/07/2014updated 11/13/2014First,balthe staff I have delt with at this dealership seem to be very easy going and to talk with and that is A plus I my book. My service was delayed because of them being busy so they provided me with a loner until my problem was… resolved. My original appointment was for 10AM. It was about to return thank pick my vehicle up shortly after 3PM.Thank you for the review! Happy to hear your service was a success in both of our books. Sincerely, Doug DeYarman, Managing Partner
Warranty
by Chad5w on 10/24/2014updated 11/05/2014I had a piece of metal in my tire. They are under warranty, and a new tire had to be ordered. I returned the next day and it was fixed.Thank you for the review! Happy to hear everything worked out. Sincerely, Doug DeYarman, Managing Partner
Hassle free experience
by FayMD on 10/24/2014updated 11/05/2014They completed the recall work and other requested services timely, notified me the work was done and the shuttle picked me up and got me back to the dealership.Thank you for the review! Good to hear you were able to take advantage of our convenient shuttle service, as well as, get our vehicle back quickly. Sincerely, Doug DeYarman, Managing partner
oil change
by rk126126 on 10/24/2014updated 11/05/2014oil change, did great job as usual and I like the free car wash. Very polite and professional staff that makes you feel like they apperciate your business.Thanks for the review! Always glad to hear from a return customer that a job was well done once again. We do appreciate your business. Sincerely, Doug DeYarman, Managing Partner
Last service with Shottenkirk
by JHedgecock on 10/25/2014updated 11/04/2014The service manager absolutely cares about our family needs in addition to making sure the vehicle is repaired on time. Awesome customer service and we appreciate working with him. Even if our vehicle needs repaired it takes the burden of… being without it when working with the service department. 20 out if 10Thank you for the review! I will be sure to pass this on. Out goal will be to continue to provide quality service to garner a 20 out of 10! Sincerely, Doug DeYarman, Managing Partner
Prompt and Respectful Service
by Karilynne on 10/01/2014I am very pleased with the prompt attention I received and how quickly my oil change was completed. I found all members of your staff to be very helpful and each took time to explain things well to me. Recommendations were given for future… preventative maintenance with respect given to how that impacts a budget. The service person was very helpful to prioritize the maintenance items for me so I could work them into my future budget throughout the year. How awesome to have the car completely cleaned after the oil change!Thank you for the review! Glad to hear we were able to work well with coordinating future maintenance recommendations. A bit of foresight is always great for vehicles. Sincerely, Doug DeYarman
Johnny On the Spot
by KASacker on 09/30/2014I drove in to get an oil change, the guys that greeted me were Johnny on the Spot and very courteous. They asked questions. Took my vehicle. Came to me with concerns regarding filters, the concerns addressed. I was out the door within 25… minutes with new filters, an oil change and my vehicle washed. :0)Thank you for the review! Love to hear when everything works out so perfectly. Sincerely, Doug DeYarman, Managing Partner
Satisfied
by Traceylove on 09/07/2014I brought my car in at the last minute on the Friday morning before a holiday weekend because it had just started acting up. Matt made sure they worked it in and gave me a car to drive in the meantime. It was a smaller vehicle so less than… ideal, but very convenient to have a vehicle ready without waiting around. They also found the time to fix all recalled items as well which I appreciated. Very friendly and efficient!!Thank you for the review! I am pleased to hear Matt made sure to accommodate your needs so well. We look forward to assisting you in all your future vehicle needs. Sincerely, Doug DeYarman, Managing Partner
BEST CUSTOMER SERVICE!!
by BNShaw14 on 08/29/2014All associates were extremely friendly and answered all my questions. They even went out of their way to advise me of a sale that was starting soon and to wait to get service done so I could reep the benefits. Also, they referred me to… another place that could provide a service they didn't offer at this time. Just SUPER helpful. WONDERFUL CUSTOMER SERVICE!!!Thank you for the review! We pride ourselves on our customer service and am happy to hear we delivered. Please let us know if there any other questions we can answer. - Sincerely, Doug DeYarman, Managing Partner
Service Center
by willmo on 08/07/2014polite service staff, work done in timely manner and was very willing to meet my wishes in the care and professional work done. thank you!Thank you for the review! Happy to hear the service work exceeded your expectations. We look forward to assisting you in the future. Sincerely, Doug DeYarman - Managing Partner
Thank you for the review! Happy to hear it sounds like we went above your expectations. Sincerely, Doug DeYarman - Managing Partner
Satisfied service
by bob567 on 09/14/2013updated 09/03/2025Well satisfied with service received.Thank you for your five-star rating of our dealership! Our customers are our number one priority and it's encouraging to know that we provided you with the level of service you deserved. Sincerely, Doug DeYarman - Owner
Equinox Radio Updates
by TerribleTowel on 11/25/2013updated 09/03/2025After updating my iPhone 5 to iOS 7.0.2, I was no longer able to play music from my phone through my car stereo. After talking to Apple, they said there was nothing they could do. Even Chevy's Infotainment team had failed to get my phone… working again. I tried Shottenkirk, and they discovered there were 3 updates for my Equinox. After the updates were applied, I was able to play music through the USB cable again!Thanks for sharing this great feedback and 5 Star Rating! I am happy to hear that the service team was able to pinpoint the issue so promptly. If you have any further problems, or even just a question, please come back to see us. Sincerely, Doug DeYarman - Owner/Managing Partner
Outstanding Service Department
by Eastman64 on 02/08/2014updated 09/03/2025Jim and the boys in service treated me very well and I was in and out in really no time at all--the quality of work is phenomenal!! thanks fellas!!Thanks for the review Eastman64. I will be sure to pass on your comments to Jim and the team. - Doug DeYarman, Managing Partner
Chevrolet Silverado 1500
Chevrolet Equinox
Chevrolet Silverado 2500HD
Thank you for the review! Happy to hear service was helpful and you could take advantage of our waiting area. Sincerely, Doug DeYarman, Managing Partner
by shottenkirkchv on 01/09/2015