Bob Brown Chevrolet
Customer Reviews of Bob Brown Chevrolet
Review type:
Trading in for a used truck
by TimHawley on 12/09/2019I worked with John Smith and was very pleased with everything.Terrible Salesman
by BJ on 01/22/2018My husband and I came in there a few weeks ago to look at new trucks. A salesman named PJ came over....very uninterested in what we were there for. Would only answer questions, did not willingly give up any info about your trucks. We… asked him what the Z71 meant and he said "suspension".....that's all he said. At one point we were talking about payments and my husband asked about how much a payment would be for a truck on your sales floor...PJ says, "divide by 60". Seriously? We left after that and won't be back until my lease is up...then we will return the car and never come back at all.Sneaky/Dishonest Employees
by Jeff on 08/09/2017I ended up buying a car, however the experience in dealing with this crew left much to be desired. Salesmen Patrick Crane and Manager, Troy Clemons, agreed to a price on a certified preown and then all of a sudden wanted to take away the… certified/pre own warranty on the car if the price was lower as I was filling out paperwork. Tried to get me to pay more to keep that warranty part of it. Followed it up with a stream of lies in texts and emails about why it happened. Essentially acknowledged that they were being dishonest and shady. Ended up buying the car only after they agreed to the original deal. I said I wanted to have all the details put in writing and emailed to me so that I could verify things and then had them write up all the paperwork so I didn't have to spend more than a half hour at the dealership. As far as pricing goes they have competitive prices. George White Chevy in Ames had essentially the same vehicle with a few less miles for a lower price which I tried to buy but it sold before I could get my paperwork in. So they weren't the lowest price, but they were competitive. Would definitely verify anything I was told by these people in writing before doing business. And would look for a more honest dealership that was less smarmy, and less like your stereotypical used car salesmen first.2011 GMC Acadia
by Matt on 07/19/2017Me and my wife have been looking for a newer vehicle for her for a while now and she know what she wanted which was a GMC Acadia! We had been looking for a couple of months and had the money finally to pay for it out right! So the last… couple of weeks we were really searching found some we liked and some that got away from us well Monday late night 7/17/2017! I searched and searched areas all around us and even further from us! Found one in Chicago area we liked then found out it was in accident! Then another Elgin, Illinois and the one hear! My wife sent an email to Elgin and barely heard back after I called! Well I called Bob Brown and got a man named Mike Carley on Tuesday 07/18/17 and let me tell you from the time I heard his voice and told him what we were looking at and told him how far we lived away! He then told me well let me see if I can physically touch the car and see and get back to you I told him well before you hang up and do that if you do have it talk to your sales manager to see what your bottom price is! Because if we like it we will make the drive he said ok give me about 20 mins well 10 mins later he said I think you are going to like this price and let me tell you we did! I told him I would have to call my wife who was at work to see what she says Mike said ok call me after so I can get it pulled up and saved for you so you can come and test drive it! So we waited an hour to see if we would hear from the other dealership and of course we didn't I told Mike that he was competing with another dealership as well! I called him in hour and told well we need it saved cuz we are coming up to test drive it and if we like we are going to buy it out right with a cashiers check! He said that is great I told him how far we would be driving which is 2 hours and 45 mins away also told him what time we were leaving! Mike told me and my wife to have a safe trip and be safe and that he would have it sitting on hold waiting for us and he was there till 9pm! Also we told him if we do buy it since we had a long drive there and back we would like the paperwork to be as finished as possible till we got there! He said that is fine so he asked me for some info also took my wife's number so he could text her as we drove there to get all her info to make it fast as I drove us there! Well we got a little delayed leaving and then got caught in a huge storm in Iowa City that caused a delay there as well my wife text him after all that when we were 50 mins away he even checked on us when he checked the radar and saw the storm was there in Iowa City before she sent the text when we were 50 mins away! We wanted to make sure he wasn't waiting on us to eat! So we pulled up to park and we saw it and he had a welcome sign in the Acadia that had our names on it! Me and my wife just smiled couldn't believe it and were shocked at it told each other how sweet it was! We looked all over before going in without anyone hassling us and we walked in to finally meet the man behind the voice and text Mike Carley with smile on his face and shook both of our hands, asked us how the trip was said sorry about the rain and big storm and hope we were safe! He was very polite, friendly and just down to earth! We talked a little more and said ok lets go see your Acadia! He let us look over again from the inside and then he said well go take for a test drive I asked him to come with us since we didnt know the are and my wife would be driving it first since it was going to be her car! So he guided us to make sure she got a good feel for it and then let us pull over so I could see how it drove as well! We were so impressed with that also when we got back to the dealership he helped us with all our questions and helped with pulling the third row down and up along with middle bucket seats! Showed us how to use the remote start, locks and the back hatch which is all motorized which we are not used to at amongst countless other things! We told him we want it and we would take it! He said great lets go back and get the rest of the paperwork finished with insurance card! He had our license copied before we left as well as Dan Dunham asked for our zipcode and county before we left! Mike turned us over to Dan and our paperwork we asked to be done as much as possible till we got there was done and it were only in Dan's office for 5 mins! We wanted as painless as possible and Mike and Dan came through with all of that and more We found out on our trip up that my grandparents that live 3 hours away back when their kids were young bought a new car while on trip to South Dakota cuz theirs was over heating which was about 40 years ago and they had a great experience! Well let me tell you 40 years later me and my wife had an amazing exprience! Dan Dunham is a great finance guy that lived up to what we wanted and even more with our paperwork best finance guy I have ever dealt with! I have bought many cars from dealerships in my life and had good sales people but MIkey Carley takes the cake with how friendly, passionate, knowledgeable, compassionate, understanding, laid back salesman I have ever dealt with! He made us feel like family and made it so worth the drive to get my wife her dream vehicle which was the Acadia! He even called today Wednesday 07/19/17 to ask how the trip was back home and that we were safe along with we wanted him to check on something for us and he came through on that! What an amazing man! Other dealerships in the Des Moines area and where we come from in Quad Cities need to take note of all of this and do what you all do! I will be back for my newer used vehicle when its my time!!! Great job and will refer anyone to go here!!! Keep it up!!!First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Mike assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Secondly, thank you for traveling to Bob Brown Chevrolet from quite a distance to do your business. We will continue to offer the best car buying experience to each and every customer we come in contact with. Thank you again for your kind words and business. Sincerely, Tim Manning | General Manager | 515-278-7825
2017 Sonic Premiere RS
by SonicRS on 02/16/2017The whole experience was great! I was kept up to date on all matters and was treated with utmost respect. It was an exciting and fun time, my previous vehicle was thirteen years old so it was time to purchase a replacement which has been a… nerve wracking experience in the past. Tiffanee Hokel made it a flawless and fun experience, I can't say enough about how she genuine cared and paid so much attention to every detail. Tiffanee is a true shining star and Bob Brown has earned my respect and repeat business. Thanks to all the staff that was involved, they were all phenomenal.Congratulations on your 2017 Sonic Premiere RS! Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Tiffanee and the rest of the staff were so positive. It was truly a pleasure working with you. Sincerely, Tim Manning | General Manager | 515-278-7825
2016 Silverado
by sticm2000 on 11/30/2016Made agreement over the internet to buy our new truck. When we arrived, everything was already done and ready for us (paperwork completed, OnStar set up, truck ready to go, etc.). Everyone was extremely nice and a pleasure to do business… with. By far the best new vehicle buying experience we have ever had.Thank you for leaving us this great review and congratulations on your new 2016 Silverado. Customer Service is our greatest priority here at the dealership, so we are glad to hear that we were able to give you the best vehicle buying experience possible. Warm regards, Tim Manning | General Manager | 515-278-7825
Love the new 2017 Equinox
by Tucker2017 on 09/07/2016Everyone was helpful and nice. I felt like I was everyone's top priority without all the pressure that generally comes with car buying! Thank you for helping me find my new Equinox!!!Thank you for taking the time to write us a great review, Tucker. I am thrilled to hear that you had such a great shopping experience with us. Please let us know if we can help you with anything else. Tim Manning | General Manager | 515-278-7825
2016 Chevy Colorado Rocks!
by iowafan2 on 07/28/2016Bob Brown Chevrolet did an outstanding job! Specifically, Joe Koebke and Ryan Breckenridge provided me with no pressure, expert insights, and relevant vehicle information. They also were helpful in my decision-making process. Purchasing a… vehicle is a big decision. Joe and Ryan made it an easy decision. I am a huge fan of Bob Brown Chevrolet and its team of professionals.Your fantastic review was quite a refreshing read! Congratulations on your new car. I am happy Joe and Ryan provided you with pressure-free, efficient and well-informed customer service. Tim Manning | General Manager | 515-278-7825
Awesome Experience
by AlysonSkahill on 01/04/2016Everything went smoothly and I felt we were treated fairly. Clyde was very knowledgable and helpful! Everyone we dealt with, from the time we entered the door, was polite and helpful.Thank you so much for taking the time to leave this wonderful review. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Please come see us for any future needs! Thanks again. Best regards, Tim Manning | General Manager | 515-278-7825
Exceptional Customer Service
by TMSlifka65 on 12/11/2015updated 12/18/2015We came in to purchase one truck and decided to buy two. The staff at Bob Brown even before we decided to purchase the second went over and beyond what was expected of them. We are very pleased with our experience. Ryan Breckenridge thank… you for staying a longer and missing some of your game to help us with are purchases.Thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a very positive experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Best regards, Tim Manning | General Manager | 515-278-7825
Great buying experience
by AlanZ71 on 12/07/2015From the beginning of the process talking with the sales consultant, through every phase (e.g. the test drive, talking with the sales manager, reviewing financing with the business manager, to reviewing the vehicle features) it was a… pleasant process. A very professional group of people.Thank you so much for taking the time to write this great review! We are so very pleased that we could make your visit pleasant, and we believe that's how every dealership experience should be. If there is anything more that we can do please come back and see us again. Take care! Best regards, Tim Manning | General Manager | 515-278-7825
Best sales and finance people ever!
by 2015_Cruze on 11/30/2015Friendliest sales people I have ever encountered. Matt Johnson was great; Luke Bowers was amazing; and Kyle (?) was so helpful and great at explaining things. Couldn't have been a better experience in any way. THANK YOU TO THOSE THREE… FINE GENTLEMEN!Thank you for leaving us this great review. We are very happy to hear that Matt, Luke, and Kyle could be so helpful during your recent visit with us. Hope you enjoy your new Cruze! We look forward to seeing you back again in the future! Take care. Tim Manning | General Manager | 515-278-7825
Traverse purchase
by Mindy_L on 11/02/2015updated 11/18/2015Our sales assoc. Clyde Birks made it a pleasurable experience and he was down to earth, straight-forward and didn't give us the typical car salesman attitude/approach that we had received elsewhere. Would definitely recommend him to… others. Everyone else at the dealership was also incredibly helpful & friendly and made it an overall great experience.Mindy, thank you for this review. We really appreciate you leaving us your input. We are very pleased to hear that Clyde could make your car shopping experience so pleasurable and stress free. We are glad to hear you a loving your new vehicle. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Tim Manning | General Manager | 515-278-7825
Ecstatic in our Equinox
by Jenny_B on 10/13/2015updated 11/10/2015Cory did a great job finding us a great vehicle for our family. This is the second purchase we've made from Bob Brown Chevrolet and we have been very pleased with the level of customer service and respect we've been given by everyone we've… worked with there. Keep up the great work!Jenny, thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Cory was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Tim Manning | General Manager | 515-278-7825
Better Experience Than I Could Have Imagined
by BrantMayberry on 09/05/2015updated 10/28/2015I got a phenomenal deal on an amazing car. Not only did I get greeted by everyone when I entered but the entire staff congratulated me when I made my very easy purchase. I recommend Bob Brown to anyone and everyone looking for a new or used… vehicle!Brant, thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that our team was able to meet your needs. At Bob Brown Chevrolet, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Tim Manning | General Manager | 515-278-7825
2015 Equinox
by dlg1027 on 10/02/2015Dealer was very friendly and helpful. Told me everything I needed to know and said if I had any questions, don't hesitate to phone him.Thank you for the feedback! We are happy to hear of your positive experience at Bob Brown Chevrolet, and we are grateful for choosing us for your automotive needs. We look forward to serving you again in the future! Tim Manning | General Manager | 515-278-7825
Best Experience
by softball_mom on 08/11/2015This vehicle shopping experience was the easiest process we have ever had. Love shopping at Bob Brown and Clyde is awesome to work with!Thank you so much for taking the time to write this review. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car-shopping experience as easy and stress-free as possible for all of our customers. I am happy to hear that you enjoyed working with Clyde. Please feel free to call or stop by if there is anything else we can do to help you. Tim Manning | General Manager | 515-278-7825
Excellent Service, Great Customer Support
by uxojerry on 07/25/2015updated 08/05/2015The transaction was done remotely and could have been very difficult. Luke Bowers the salesman was involved in every step and kept me informed through the process. When the paperwork arrived for signing and notary, there were no last… minute surprises. I am very happy with Bob Brown Chevrolet and would consider buying my next car through them in the future.We appreciate the time it took for you to share your experience with us. We greatly appreciate the opportunity to work with you and earn your business. It is wonderful to know that Luke was able to assist you throughout the process. We look forward to working with you again in the future. Regards, Tim Manning | General Manager | 515-278-7825
Great experience!
by ZacharyCrain on 07/01/2015updated 07/11/2015Working with Darwin was a great experience! He was very knowledgeable and personable, making our experience the best it could be. Andrew did a fantastic job explaining all the technologic features of the truck. This has been our best… experience and any dealership and we will recommend Bob Brown to anyone.We appreciate the time it took for you to write about your visit with us. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Darwin and Andrew. Please let us know if we can ever help you in the future. Regards, Tim Manning | General Manager | 515-278-7825
Traverse
by frlzero on 06/15/2015updated 06/26/2015Great contact with the Salesman, the transaction was quick and painless and the delivery was to the point. couldn't have asked for anything better.Thank you for writing such a great review about your experience at our dealership. At Bob Brown Chevrolet, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make every experience as quick and painless as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Regards, Tim Manning | General Manager | 515-278-7825
2015 traverse
by ashgrimes5 on 06/18/2015updated 06/26/2015Tim Manning was very nice and worked very well with us. Matt Johnson in Financing was very helpful also! they both did an amazing job!We appreciate the time it took for you to share your feedback with us. I am happy to hear that we were able to serve you and demonstrate how we do business here. If there is anything automotive-related we can assist you with in the future, please let us know. Regards, Tim Manning | General Manager | 515-278-7825
Chevrolet Silverado 1500
Chevrolet Equinox
Chevrolet Traverse
Thank you for alerting us to this issue. I would like to apologize for your experience. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. I would like to assure you that we never intend to do anything to upset our customers, however, if you are willing to contact us at your convenience, we would be more than happy to further discuss the issue and move forward in a positive direction. Best, Tim Manning | General Manager | 515-278-7825
by bobbrownchevy on 11/15/2017