Napleton's Auto Werks of Indiana
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Customer Reviews of Napleton's Auto Werks of Indiana
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1 service review
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Extremely Poor Lack of Care or Compassion
by JPate on 08/07/2025The Service Manager Joe Durant is one of the most disrespectful service department managers that I have ever had the opportunity to interact with. It is very sad and unfortunate that you find a organizations to find every excuse under the… son to assist you and then when you call them out out in their upper management even the dealerahip's ownership treats you like garbage and do not care about anything regarding attempt to keep or retaining customers. The level of arrogance and lack of professionalism is complete in comprehensive.
The following reviews are more than two years old. They are not included in the overall rating.
3 service reviews
RUN AWAY
by James on 11/10/2021ZERO STARS Horrible. When I bought my $70k car at this place they never paid off my trade in and I had payments coming out of my checking account for two months for a car they owned (trade-in). Fast forward 18 months I have a flat tire so… I call Mercedes service (included in my purchase price) to have car towed to Napleton Mercedes Service garage (garbage). Joe Durant is the manager at the Mercedes Service garage, he never called me, never did anything to fix my ONE flat tire from Friday till following Tuesday. Every time I called Napleton I was either hung up on or sent to voice mail. They eventually told me (John manager) they could not help me....they had no tires (did not order tires, backorder tires or offer any alternative or assistance). I ended up having my car towed to TIRE BARN in Valparaiso to have all new tires replaced and repaired. I will never go back to Napleton Mercedes, HORRIBLE, terrible service. I have had better service at CARMAX. ZERO STARS. I also emailed the owner of Napleton....no response. These people are much worse than the worst used car salespeople....no integrity....ZEROterrible servie
by RGRUSAK on 04/16/2017been dealing with [non-permissible content removed] for years now. ask for a simple part and the sales person had no clue. called orland dealer to get part number then called scherilliville location to order. we will call you when it… comes in. never called and have no clue of customer service. wasting time at this location. go some where else.Money for nothing
by hondaowner9 on 10/30/2010I bought my first Mercedes from a private seller and decided to let the "professionals" look it over for me, change the engine oil and give an estimate of any needed service. I met with the service writer and gave him all my information and… again explained what I wanted done, I was directed to the waiting area and sat for and hour or so until the Service Manager came out and went over everything on the service they performed, check mark after check mark and a short explanation. Almost 300 dollars, quite pricey but I felt much more confident as I drove out of the dealership's lot. About 10 miles down the road I noticed the coolant temperature was quite high, so once I returned home (27 miles) I let the car cool down and checked the coolant level, to my surprised I was able to add over 2 gallons of coolant/water mixture. After that I decided to have a look around the engine bay, nothing was disturbed other than the oil fill cap. Not a drop of windshield washer fluid was in the reservior, the power steering fluid was down .5 pint and the transmission fluid was not checked, it was apparent because of the amount of dirt present on the access cap (there is no dipstick so the dealer must check it). I called back and was stuck on hold after I explained the purpose of my call, I finally hung up after 5 minutes. I sent the General Manager an e-mail and never got a response. I guess they don't care.
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