Wetzel Honda
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Customer Reviews of Wetzel Honda
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Do not trust this dealership for diagnostic or repair work.
by Customer on 04/05/2025My girlfriend's Honda Civic Hybrid was experiencing charging issues, and the battery light came on. She had a used car warranty through another dealership, and the vehicle was sent to this dealership for diagnostics (the only reason it was… taken here). Their mechanic concluded that the Battery Control Module (BCM) needed replacement, claiming it was not communicating. I specifically and repeatedly asked if all power, ground, ignition, data link, and wake signals at the BCM were properly tested. The service writer assured me multiple times that these checks were completed. Based on that assurance, we authorized the $1,500 replacement of the Battery Control Module. We were required to pre-pay for the part before it could be ordered. After installation, the issue persisted — the new Battery Control Module still would not communicate. At that point, we were told that there was now an open wire in the Data Link High circuit, and that the solution required replacing a harness costing $2,500–$3,000. As a skilled mechanic, I found this diagnosis questionable. The odds of two separate failures both causing the same communication issue seemed unlikely. I requested that the original Battery Control Module be placed back in the vehicle. I then took the car to my shop. Within a few hours, I discovered the real problem: the BCM was not receiving two essential power feeds from a relay (MCM Relay 2) located in the hybrid battery compartment. This relay, in turn, was not powered due to a corroded wire between a 7.5-amp fuse in the hybrid fuse box at the front of the car and another relay (MCM Relay 1, which powers MCM Relay 2). Once I supplied temporary power to the relay, the hybrid system started charging properly. I reinstalled the original Battery Control Module the next day, and the system continued to function properly. It is obvious that the module won't communicate without proper power. When I called the dealership and explained their diagnostic oversight — namely, that they had not verified the power feeds as they claimed — they refused to refund the cost of the module or the labor, citing their policy of "no refunds on electronic components." However, we only authorized the replacement because we were repeatedly assured that all relevant diagnostics had been performed. That assurance turned out to be false, whether by negligence or intentional misrepresentation. This experience shows a clear lack of proper diagnostic procedure and accountability. I strongly caution others against using this dealership for service or repair work.
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